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Sandy Springs Toyota
Rating Details »
5 reviews for Sandy Springs Toyota
I purchased my car through a credit union, who I'm assuming got it from here. I've only been here for service on my vehicle and will continue to make the 25 mile or so trek in the future.
It's kind of nice to just drop my car off and 20minutes later have a car with fresh oil and lots of extra frills (tire pressure, vacuum, fluids etc) all the while relaxing in a huge waiting room with TV and wifi.
Of course, the biggest kicker that keeps me returning are the coupons. Its hard turning down oil and filter changes for $15, just hope they keep rolling in.
I don't have a Toyota but I have a car that Toyota makes...ah hem...yoj know what the higher end toyotas are right? Anyway, I bring my car here to get oil changes only and I'm ususally out within 20 mins.
I must say that when I had to bring my car in for some damage and this was a place that my insurance company suggested for repairs, one of the top saleman was all up in my face trying to sell me a car. He even offered me a chance to work for him in his side business.. I was treated very well and usually am when I go there.
I hate to say this, but definitely agree with the reviews listed here in terms of disrespectful and pushy. This dealership made it seem like toyotas for flying off the shelf. Needless to say, a few months back I was ready to purchase a prius...and guess what? After WAITING 2 HOURS for the finance department to acknowledge my presence, I walked into the Internet dept. to find out what was going on and that I should get a discount at this point being that this is just poor customer service. How can you treat people that WANT to buy a car this way?
At any rate, the poor salesperson was NOT at fault but the dept. gave me some few choice words and didn't care if I walked out and made it a point to be UNPROFESSIONAL and have comments to say back to me. After that, I said to myself...."guess it just wasn't meant to be in buying a car anywhere near here....especially TOYOTA". Grant it, most of the toyota dealerships had poor quality customer service. This one in particular I HAD to write about. Completely unacceptable and salespeople need a lesson on how to be CUSTOMER oriented...even if the economy is not doing well. I didn't even want to give this dealership ANY stars, but I have to give it a rating just to post. DON'T GO HERE....
I hate buying cars. The technique I've used the last several times is to settle in on a specific make, model and feature pack. Arrange your financing early then do a phone/fax/email blitz of all dealers in the area. Get some good offers, then play them against one another until you get a good deal.
The last two cars I've purchased have been Toyotas and they have both been from this dealership. Why? Simply because they have been the cheapest after working my plan. My brother-in-law works for another Toyota dealer, and Sandy Springs has even beaten the "employee price" deal I got from his dealer.
I'm not saying you should walk into Sandy Springs and take whatever price they offer. Get a few good offers and see what this dealer can offer. For whatever reason, they seem to compete on price. Maybe they are hungry or something, don't know.
I can't comment on their service department or any other part of the dealership.
Salesman have no interest in selling a car on the dealership side. Just watch you as you walk buy and not so much as a "hello". Love their Service Dept though. Well informed techs, prompt service and great waiting room. Willing to accept coupons and other perks to keep costs down. Gotta love that!