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6 reviews for Sanctuary Spa
The best massage I've ever had. My boyfriend completely agreed.
The staff was nice and friendly. The ambiance and facility is just what you're looking for - quiet, serene = Sanctuary.
Damien was my sports/therapeutic therapist and he was the BEST! I highly recommend him. Similar to my boyfriend's therapist they asked what areas do you want to focus on and if we wanted massages solely in that area...most experiences we had they give you a full body massage and then an extra 5-10 mins in your requested area of focus. Not these guys, they'll do whatever you wish. This is my 2nd time here and I'm going to keep coming back.
Sanctuary Spa will allows have my heart, seriously, they have a one-of-a-kind location. The Spa is setup to frame the Praying Monk on Camelback when you check-in, there is a man-made stream/water-feature that the spa surrounds, the mens locker room has a huge lounge area (women- not so lucky).
I was employed here a few years ago and have visited for massages. Request Gary or Anita and you will not go wrong! Many of the Massage and each of the Facial Rooms look into the courtyard with the water-feature. There are often hummingbirds that play here! When it rains, the roof is metal and it sounds awesome. There is a couples suite, with a fireplace!
When visiting the spa, make sure to slow down, enjoy the resort and scenery!
Oh Joy!
It can be found on the top of Camelback Mountain at this Resort.
It feels like you are at some famous persons private retreat home. My spa treatment was delightful. The spa attendant was one of the most friendly women I have met. After my relaxing massage I sat poolside for a munchie.
My only complaint is sharing it with uppity snobs who have no regard for anyone but themselves.
Check it out on a weekday during off season!
God I wanted to like this place. Regardless of my experience, the place is georgeous! Please read my letter to the spa below. I sent the letter and had no reply for over a month. When I contacted them again to see if it was received, I got a short email saying "sorry" and that i should come back and try it again. If they had customer service, they would really have something.
I had a spa appointment on February 19th, 2007. I was really excited about trying out the spa, since I almost chose the Sanctuary as a vacation several years ago, but ultimately decided on Canyon Ranch. I was also excited because I was hoping to find a great spa to use on my frequent visits to Scottsdale.
A couple days before my appointment I called and found out there was a yoga class at noon. I decided to attend the class since my appointments didn't begin until 2pm. After yoga I went to shower and water barely dripped out of the spout. I dressed and later was informed by the spa staff that there wasn't any water. Many clients opted for the hot tub. I had planned on ordering lunch before my appointments, but instead spent an hour and a half waiting to see if the water would come back on so I could hurry and shower. The water came back 15 minutes before my appointment. Unfortunately, there wasn't any hot water. I proceeded because I didn't want my therapist to have to massage me dirty. Now freezing, I sat in the freezing lounge. I went to my massage and although the massage room was warm, it took me a half hour to get warm enough to enjoy the experience. Unfortunately, the second half of the massage consisted of the maintenance men yelling back and fourth as they continued to tackle water issues outside. My second appointment was uncomfortable because my stomach growled the entire time.
I have to say, I almost didn't write this letter. When I travel to spas around the country I put the greatest priority on the actual services themselves. In this case my services were top notch. The aesthetician and massage therapist met my expectations. I also have to mention that the attendants in the spa were on top of every detail, water was always filled, bathrooms always clean and everything was in place. When I was leaving, an older woman asked me "how was everything?'" I explained my disappointment with the showers and she said understood. I also mentioned that the waiting area was so cold and she said that it is because they turn off the heat at night. OK, so why isn't the heat turned on in the morning? It was almost 2pm and no heat? Leaving the facility, I did notice that the heat had finally been turned on. Before I left I stopped by the bar hoping for a quick snack and the bartender took care of me with a hot chocolate made from scratch. I was finally warm. The bartender was my best experience.
I own a small business and I think it is very important to hear from my clientele. Like I said, I almost didn't write this letter because my treatments were wonderful. However, I can't help but imagine how nice it would have been to experience those very treatments after a hot shower, a good lunch in a warm lounge and without screaming repair men.
This spa was fantastic. The service attendants are helpful, there are great treatments and technicians. It is luxurious, beautiful and you will feel totally pampered. Make sure to have lunch in their rooftop restaurant as well. The food is great, and the views are spectacular. The gym was nice and the pool was lovely too..and very clean. One of the top spas in Scottsdale for sure!
I have visited the Sanctuary Spa Resort twice and will be going back next month. I had to write this because this place is great and doesn't deserve the previous low review! It is top of the line luxurious, peaceful, and relaxing. Every service I've had at the spa was fabulous. Their massage technicians are top notch and their hot stone massage is the best hot stone massage I've ever had and I've tried at least a handful of spas for this unqiue experience. Service at the pool is unbelieveable. They have these young teenagers who run around asking if you need drinks and bringing you towels and iced water and whatever you need. They are always straightening up the pool area and opening up umbrellas for you!
Rooms are gorgeous, you will not be disappointed if you have high standards. Only one star off due to the high prices, although they do have packages which are highly recommended.
*****4/19/08 UPDATE*****: I had to increase the star rating to 5 stars, because I just came back from 4 days there and this spa is now BETTER THAN EVER. If you like luxury, fabulously attentive service with no attitude, and an absolutely gorgeous setting to take it all in, this is the resort for you!
ROOMS: I've stayed in various rooms here, and any type of room you choose will not disappoint. Each room is beautifully decorated with modern, sleek furniture and very clean (my biggest requirement). This time I really splurged and stayed in a spa casita, which was SO amazing...1,200 sq. ft, with two plasmas (although we never turned them on), a private patio and a deep OUTDOOR BATHTUB (my girlfriend said it was a spa experience in and of itself!) The bedding and sheets must be 600+ thread count because they feel like silk against your skin. Included in your stay is a free pair of flip flops to lounge around in. There were two large sinks and a vanity area with wall to wall mirrors in the bathroom. The bathrooms are a girl's dream. :)
RESORT: The resort itself is beautifully landscaped and has a very serene and streamlined feel. Interesting cactus plants, flowers, and large palms are everywhere.
SPA: The spa is award-winning, and when you come here, you'll know why. The service is amazing. The staff is very courteous and go the extra mile to take care of your needs. Example: After one of my massages, I sat in the lounge and made myself a cup of Flora (even the tea is luxurious!) tea. The lady working there immediately set up a small table for me, and made sure I had everything I needed. On another day, she offered to make me an iced tea since it was extra warm outside. She came to check on me after I showered and then offered to make me a cup of tea to go if I wanted! It was like a private butler waiting on me! Loved that!! They are just so helpful, asking if you need a bag for your wet bathing suit, if you need a shower cap, etc. Also, they have a large vanity area with lots of Bumble and Bumble hair products for you to use after you spa service. The best part of all is that it is VERY CLEAN here, and I am very picky when it comes to cleanliness. I never shower in gyms. But I felt totally comfortable showering here.
So here's my final tip: If you like deep tissue massage like me, the therapists to ask for are Azure and Joyce. They will take you to heaven! Azure also does an AMAZING HOT STONE massage.
SERVICE: The service here is top notch - NO ATTITUDE, great people. From the concierge who checked me in on my Southwest flight to the spa director to the General Manager who I met due to a complaint, I can tell you from first hand experience that they care about what their customers say and they make up for mistakes and disappointing experiences.
POOL: Just FYI, be aware that this place is frequented by celebrities, so you just may get a sighting of one or two while you're here like I did!
LOVE, LOVE, LOVE this place and will definitely be back!!!!
