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San Diego Marriott Del Mar
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels
11966 El Camino RealDel Mar, CA 92014
Neighborhood: Carmel Valley
(858) 523-1700
Announcement
Visit http://bit.ly/b7yo5z and experience exclusive offers at San Diego Marriott Del Mar.
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Paid
37 reviews for San Diego Marriott Del Mar
Review Highlights
"great Patio to sit outside by fire pits and outdoor heaters."
(in 4 reviews)
"The people at the front desk have been extremely helpful..."
(in 6 reviews)
"flat screen tv in room."
(in 3 reviews)
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37 reviews in English
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Review from Brit D.
Chandler, AZ
This is my Second time staying at this hotel. Once, before it was remodeled and now, when the remodeling is almost finished. Before the Marriott was remodeled, it was no more than a 2 star.. Now, I give it a 4. My only dislikes are the loud DJ on Saturday nights and the expensive Wifi and parking; Other than that it's awesome. The people are sweet, they even went as far as to have someone run to the pharmacy to pick up my daughters prescription when she was sick and didn't even expect a "tip." After this last stay,we will always stay here while in San Diego. I will consider it my "other condo." Also, It's literally a couple minutes from beautiful Torrey Pines beach and about 20 from downtown San Diego without having to pay as much for a hotel. Always mention if you have AAA, or USAA and your rate drops significantly. Posting pictures to follow post.
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Review from Ashley B.
Carrollton, TX
8/21/2011
I stayed here this past week. The beds were really comfy and the room was nice, but not $200/night nice. The cable channels all had poor reception and the cleaning service was sub par and did not leave things very clean. The outdoor lounge was really, realy nice. They have great couches and a few fire pits with seats around them and is a perfect way to enjoy a glass of wine after a long day.
Unfortunately, I did not learn the "trick" to room service until my last day....ORDER OFF OF THE KID'S MENU!!! (First off, the food is not good at all, but when you don't have any other options for breakfast, you have to deal with it.) The first morning I ordered an omelet the first day and it came with potatoes....really bland and rubbery.....and it was $22!! That night I called down to order breakfast for the next morning. I asked the person who answered about the kid's pancake breakfast which came with sausage or bacon and 2 pancakes for $9. (The adult one has 3 pancakes, no bacon or sausage and is $19.) She lied and told me the pancakes are smaller than silver dollar sized pancakes. So, I ordered the adult one with a side of bacon for a total of $23. My co-worker ordered the kid's and told me the truth....so the next morning I ordered the kid's pancakes. Sure enough, I got 2 FULL SIZE pancakes, fruit, and 3 strips of bacon for $9. And I couldn't even finish it. The pancakes are ok, but Whataburger has much, much better ones and that's a fast food chain.
The parking was really expensive....$18/day just to park yourself... even more for valet. Pretty ridiculous. We used the valet and when our rental car would not start in the morning (lights left on?? who knows...) they did not have jumper cables so we had to spend $50 on a service call to the rental car agency. Since we were on our way to a meeting, we didn't have time to wait for that, so we had to take one of their town cars, which they charged us for.
The staff was nice but this hotel is way overpriced for what they offer. -
Review from Kimberly W.
Orange County, CA
5/2/2011 1 Check-in Here
Restaurant:
Bar - Flatbread pizza was very good, prices a tad on the high side. Service was quick and friendly
Dinner - the Seabass was TO DIE FOR! Over a risotto type rice, this meal was one of the best tasting I've ever had! -
Review from Cat N.
2/19/2011
We stayed here for a 3 day weekend with our dog.
Pros:
- I've stayed at many Marriotts before, but this is my favorite. It is located in a nice area and nearby the beach.
- There is a town center a mile and a half away.
- The staff is extra friendly and always asking if our stay is fine. Helpful when we needed it.
- The resturant (Arterra) downstairs is really good.
- The patio is pretty and has a good vibe.
- The concierge lounge has free breakfast M-F and hor d'oeuvres on the weekdends.
- The clean up staff is pretty good.
- Very dog friendly. Our dog got treats and a cute little scarf.
- Internet was free (I think because we have a gold card)
Cons:
- The hotel isnt surrounded by much, except business buildings. There was no one to walk to.
- $75 fee for a dog to stay (that is for the entire trip)
- $18 per day parking fee
- $12.99 fee for one movie
- nasty business man and gold diggers at the restaurant bar on the weekend
Overall, I had a very pleasant stay with lots of room service. I recommend this place for people who like to stay in an area that is more quiet and relaxing, and nearby the beach. I thought the stay was very worth it even though the price for parking was high. It is very good for the price. -
Review from Toshi T.
Dallas, TX
As a disclaimer, I am a business traveler staying here on a corporate rate and a Marriott Platinum Elite member.
This hotel, like many other Marriott properties of this class, is geared towards the business traveler. The corporate rate and my status provided me with free WiFi and access to the concierge lounge. The corporate rate also provided me with discounted parking for $5/day (it was free in 2010, but I guess they've decided it's a privilege even for corporate clients).
What differentiates this hotel from other hotels in the area? The outdoor lounge with fire pit and pool area is a pretty cool.
The people at the front desk have been extremely helpful with me every time I've interacted with them.
A great, solid Marriott with easy access to IH-5 and California State Route 56.
One downside is for those of you that work and/or eat late. Other than Taco Bell, there's really nothing in the area for eats after 11 pm. And after I just read an AP report that Taco Bell contains less than 35% beef in their "meat mixture", I don't think that counts. -
Review from Tim T.
San Diego, CA
7/19/2011 3 Check-ins Here
I've never stayed here so cannot comment on the rooms; but I do come here once a month for meetings in their conference section of the hotel. Parking can be kind of tight, but that's typically a staple in San Diego (small parking spaces leaving only inches between cars). The conference rooms are always clean, and ready when we use them, the conference staff are courteous, polite and do everything they can to accommodate our needs. The food is typically pretty good. It's not gourmet by any stretch of the imagination, but it's tasty.
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Review from Teresa A.
Carlsbad, CA
3/31/2011
Meh. Got a deal for one night on priceline for $70 + tax (so like $95 total, and we avoided the $18 parking by finding something on the street). Not very happy with the value and I have already written to priceline about my experience.
I wanted to hang out in Del Mar with my bf for a FUN weekend (so leisure travelers, not corporate) but this place was not cute, or fun or charming in anyway. Not even clean! Stains on the hallway and room carpet. Tiny room and tinier bathroom. Plus, location-wise, it's on the wrong side of the 5. You want to be on the Beach side with the cute shops and restaurants. We went to the bar for a nightcap and the $14 drink I had was awful. No wonder the bartender turned his back when he prepared it - he was probably putting in the cheap stuff.
The only reason I am giving it some stars is that I feel guilty for being so mean when my bf and I had a really great time in Del Mar overall. (Thanks to Jakes and Prepkitchen, for which I will write raving reviews) -
Review from Yaboy V.
Chula Vista, CA
11/27/2011 1 Check-in Here
stop by for the thanksgiving free concert.... free parking.... arterra crew hella nice and prompt.... cocktails and beers priced reasonably
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Review from Julie S.
PORTER RANCH, CA
5/2/2011
WORST EXPERIENCE AT HOTEL EVER!!! MARRIOTT DEL MAR STAFF MEMBERS STEAL!!! My Rolex watch was stolen from my room. After reporting, staff couldn't produce the key access log to my room which would list all those who had accessed my room during my stay due to the fact that the motherboard of their computer was coincidentally 'fried'...how convenient?! Also, my aunt & uncle checked in a bag containing cell phones, a camera & wedding gift money with front desk staff for temporary safe keeping & when they returned to obtain their belongings the bag was emptied out!!!...The cell phones, camera & money were STOLEN!!! Yet another staff member at the Marriott that steals!!!
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Review from Alma P.
8/24/2010
Went down for a weekend at the races and stayed here for one night -- have to say I was really impressed with the hotel. Don't let the rather plain exterior fool ya...this place is gorgeous! From the hotel lobby to the pool and restaurant area -- it's beautiful and has that hip cool vibe to it.
We were on the 6th floor w/a view of the pool and lounge-- one thing that is so nice about Marriott is that you don't hear a thing. We were really tired and slept til about 10:30 a.m. in the morning and never heard anything from outdoors or indoors.
As I mentioned, the pool area is gorgeous -- beautiful cabanas and seating area. My only concern is that I wondered if all the people there were actually guests cuz it seemed like anyone could walk in and use the facilities. I kinda like it when they check cards or you have to use a card to get into the area at least. Regardless, it was really nice.
The location is great too..right off the 5. Only bummer is the parking is a smidgiei steep but there's really nowhere else to park as you're kind of in a business area. Regardless, we'll be back to this hotel next time we need to stay in the area! :-) -
Review from PaulSEGAL ..
San Diego, CA
11/14/2010 1 Check-in Here
great Patio to sit outside by fire pits and outdoor heaters.
Excellent sushi bar
great food
Check out the Happy Hour -
Review from Rabbit B.
Weed, CA
12/30/2007
So I get this call from a friend of a friend to come down to San Diego to meet this other friend who has a business deal for me.
She said she will have a room in my name waiting for me at the San Diego Del Mar Marriott. I have been overdue for a trip down to San Diego so I headed south.
A Corner King Guest Room complete with room service, newspaper delivery, concierge & evening turn down and by the end of this business trip the girl I just met. Outdoor Patio Lounge could have been the cause of that.
This Marriott also has a fine dining restaurant downstairs and was out of this world. I will review that separately. -
Review from Alice H.
San Francisco, CA
2/5/2009
I have stayed here on business over 25 times - arriving once a week like clockwork. You would think that would mean something - like free WiFi, or a better room, or even a nod of recognition. Each week, it was like I had never been there, and I am not someone who usually cares about that at all. But every week for months???
Once a guy at the reception desk said "two more stays and you get silver membership" but when I asked him what that got me, he didn't know. I looked it up online and still cannot tell - I believe I get points I can use to stay at other Mariotts. Uh..thanks. When I traveled a lot to Dallas, the Omni would instantly upgrade me to a Jr. suite (when available) and comp my WiFi and I only went once a month, not every week.
The rooms are semi-hip (flat screen TV, bright colors, etc.) until you start to look more closely. The carpet is definitely going downhill and a vacuuming is in order - and I have stayed in almost every room they have. There is no mini bar which is a drag, but the beds are very comfortable and the sheets feel like a higher quality than most hotels.
The biggest drawback is the room service food. Again, I am a business traveler, so I don't care about having a 4 star dining experience, but I literally stopped staying here because of their food. It is that bad.
How bad? I ordered a chicken and mushroom sandwich and it was so gloppy the bread was congealed by the time I got it and I had to eat with a spoon. Another night, I tried the other chicken sandwich and it arrived on a plain piece of white bread and was completely flavorless and raw tasting even when you added the condiments. Ordered the burger and it arrived with a charred black bun. I mean, charred.
I tried going upscale and ordered sushi. DRY as a bone and so expensive it made my head spin. (Keep in mind I have stayed 25 times.) Went for the wrap and it was so filled with spouts it was like eating hair. I finally would drive to the supermarket on my way from the airport and get a sandwich and some diet coke - I literally gave up. And I tried many of these entrees multiple times. Ever meal was a disappointment. I still cannot believe that.
The last straw was getting a room by the elevator with a door that did not lock. Other gripes: They charge almost $20 for self parking - and that is per night. The lobby is filled with locals cruising at the bar (how sad a town is this that you have to go to a Marriott hotel bar for nightlife?), there are many weddings and corporate events which gives the place a nice active feel, and the downstairs restaurant actually had great food. Sadly, if you travel for business and just want dinner in your room while you do some email, that menu is not what you will find upstairs.
I finally realized that I hated staying here. It would have been so easy to give me a better room or comp my parking or anything to note that I was there EVERY WEEK. So, I moved on, and frankly feel like a fool for taking so long to do so. -
Review from Larry L.
1/13/2008
I had to go to San Diego for business and I stayed here.
The rooms are OK. Pretty standard fare but the walls were thin as hell. I could hear the guy next door clearing his throat every 5 minutes and I could hear the kids next door just talking and playing. I'm glad there wasn't a group of honeymooners next door.
The pool area is nice and a cool place to chill out at night with some drinks. There were fire pits and heat lamps to fight the cool San Diego nights - but lets face it...it's not that cold there -
Review from Sami S.
5/12/2008
My mom came to visit this week and we couldn't get a good rate downtown so I checked the Marriott Del Mar (my boyfriend gets friends and family at Marriott) and got a high floor room which gave us access to the executive lounge on the 11th floor. Somehow we also scored free breakfast too! The chef made his own granola which was so yummy!! The room was average size nothing special.
The restaurant and pool area are amazing! Outside there are fire pits and heat lamps to keep you warm. The DJ was pumping some decent toons and everyone was dancing. Inside the restaurant has all these little cubby holes for you to sit with friends and not be crowded into the bar. It was a great atmosphere and lovely place to hang out.
There was actually a wedding on Saturday night and the pool area would be a great place for a reception.
In actuality the hotel was only about 15 minutes from everything, not as far as I first thought. Also its really close to Torrey Pines Trails and you can get to all the great North County restaurants in minutes.
Best of all mom loved it which was the key. -
Review from Gregg G.
San Francisco, CA
12/4/2008
I REALLY like this hotel. My experience is based on a single-night stay on a business trip, so others who have visited it more may have different experiences, but mine was definitely a positive one.
This is a classy, boutique like hotel that I never thought of as a Marriott; it seems more like a Kimpton Boutique hotel you'd find in San Francisco or Seattle, not out in the burbs of San Diego.
The decor is great. The moment you walk in you're impressed - it's not the basic run of the mill boring Marriott by any stretch of the imagination. It's also got a great bar, a pool, and decent rooms. I was able to get a refrigerator delivered without hesitation, and was pleased with the service.
Perhaps the only downside was that there was no safe in my room, and I'd have preferred the parking garage be gratis for guests and not paid parking, but since it was a business jaunt, it ultimately wasn't money out of my pocket. If it was, then I'd have probably dinged it a star for that.
But otherwise, I'd definitely go again. -
Review from Betty T.
Tustin, CA
3/2/2009
I've stayed here 4x for work before, and each time was pleasant, except for the time they had their carpets washed and the hallways smelled like freshly steamed carpet. My rooms were always clean. The front desk receptionists were friendly and one even remembered me since I was there for 4 weeks straight. It is also close to the 5 freeway for your convenience.
The gym here is superb! They have anti-bacteria wipes to wipe down the machines, mini water bottles, fruit basket, disposable ear covers for the headsets if you didn't bring your own, fruit -infused water dispenser, towels, TVs. It's a spacious area and it always smells good and looks clean.
The downside was that you had to pay for Wi-Fi and daily parking fee [company paid for it, so it didn't affect me]. -
Review from Ross E.
Rochester, MI
8/20/2010
I need to start by saying that I like Marriott. I stay in a Marriott bed more than my own. The San Diego Del Mar was OK as far as Marriott goes - it has pluses & minuses.
The pluses - the front desk staff is outstanding. They accommodated my (unplanned) early arrival as quickly as possible. I waited in the lobby for 45 minutes, but it was a comfortable wait. They offered to take my bags and the room was ready when I checked back.
The room was good as I expect for a Marriott. I was a little concerned that the carpets really did not seem that clean and another person who was staying there at the same time commented that her room's carpets were filthy. The in-room coffee is one of those single cup server things which really didn't help much for an eastern time zone-native that was waking up by 4am local time.
The concierge lounge was good. Typical breakfast for the most part, but they overdo on their cocktail hour "snack - it was more like a full meal available there (unlike most Marriott hotels).
Parking was OK. The spaces were really narrow though, which made it a little challenging. There was an attendant there some days & others not, so I guess it is a part-time pay thing.
The pool area looked nice, but the only time I had to see it there was some huge party going on so I never walked out there.
Overall, pretty nice experience. I will probably stay here again. -
Review from Stephen I.
San Jose, CA
1/25/2007 1 photo
Another nice new hotel in San Diego. I usually stay at this one when I have business in the North County since traffic has gotten so bad in this town.
Standard Marriott service (ie nothing special). The rooms are new and in good shape. The hotel restaurant was surprisingly better than I thought it would (also a bit $$). Gift shop is really just an alcove next to the front desk. Bell hops are friendly. No need to Valet park since the hotel garage is only 2 sotries and adjacent to the hotel.
The only downer is that the hotel is located in the middle of business park central off I-5 and Hwy 56. You have to drive a few miles to get to the good Del Mar eateries. -
Review from Daryl S.
Burbank, CA
5/23/2010
We stayed here one night in May 2010. By using a search engine we got a good price $89 for the night. After taxes it was a little over $100. We arrived one hour after the time selected and our room still was not ready. After standing around for a few minutes looking annoyed, the employee at the counter offered us two free breakfasts.
Pros:
- inexpensive
- good happy hour prices (everyday - even weekends)
- pool area looked nice
- nice gym w/free water
- flat screen tv in room
Cons:
- $18 a night garage parking (we parked on the street before you enter the hotel and saved the $18)
- small rooms
- no free wifi
- breakfast buffet (even though it was free) was not good ($20 a person)
- no refrigerator in the room
- the hotel lost power 2 times
- WORST OF ALL - my husband was taking a shower and the water stopped - just stopped in the middle of the shower. After about 2 minutes it began to spit out of the shower head again. I tried the sink faucet, and it too had dried up. -
Review from john w.
Hamden, CT
10/6/2011
Arterra......What a shame the restaurant has gone from one the best in this area to the worst. I would never go back. Menu selection for dinner poor, service poor, management ability to deal with problems when confronted poor. What a crummy dump this place has turned into.
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Review from Teresa L.
Atlanta, GA
5/24/2011
The hotel is just okay. Typical Marriott rooms. The staff was nice and very helpful. The bar is extremely nice and we listened to a great band there. The parking fees, bar fees and internet fees are outrageous for the area.
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Review from Ali L.
Washington, DC
8/23/2008
Definitely a 3 star hotel.
The interior and the pool are pretty nice with lots of contemporary design touches, including an overpriced outside cabana space with a fire pit and flat screen TV ($500 minimum purchase). Of course, the DJ spinning on his Powerbook in the evenings and the hot air balloons taking off were definitely nice touches.
The rooms are small and the beds are pretty small too. They charge you for Internet and worst of all their room service ENDS at 11PM with no other hope of getting food.
We had a wedding here and the banquet hall was very big with a very helpful, complete staff of very hospitable employees. Other than that, given its location and lack of real amenities this place is NOT worth what they charge for a regular room. -
Review from Evelyn M.
San Jose, CA
1/22/2010
Excellent experience here. This was the first time i've stayed at this Marriot in San Diego, and I had a great time. Here's why:
1) Serendipitously found out it was Restaurant Week in SD, and the restaurant in the hotel was one of the participating eateries. This meant for a set price, you get a 3 course dinner. It was excellent. Kitchen closes at 11, which is nice since I could only eat late some nights.
2) They have a good gym. It's small, but has new treadmills/elipticals and some free weights & machines. Not great, but very good compared to run of the mill gyms
3) Friendly service. The people there were always friendly and able to answer my questions.
4) The room is comfortable. The bed is soft, nice puffy and warm duvet, moderately springy pillows.
Not so great:
- Walls can be thin... I could hear people snoring.
But really, it was quite nice, and i'd be happy to stay here again. -
Review from Mark E.
San Diego, CA
1/1/2011
This is a review on the Parking at the Marriott. I just paid $18 because I lost my parking card. Now it was New Year's eve, and I must have lost the card somewhere at the bar. It was a great party, lots of people, numbers exchanged, drinks had, conversations, dancing. Parking card was validated and then forgotten. I left the place at around 2:15 am, and truth be told, I didn't pay much attention to my parking card until I got to the gate and saw there was someone there.
Now in the past, when I've left a place at 2 in the morning, the parking attendants have all gone home. Not so at the Del Mar Marriott. So I couldn't find my card, and took 15 minutes looking everywhere for it. Nowhere to be found. I tell the guy at the gate my sad story, and attempt to compromise with him. While he is sympathetic, there is no compromise. Lose you card, $18, no further discussion.
My advice to anyone going to the Marriott, don't park there! Park across the street if you have to. But why take a chance on paying $18 just to park your car. Not worth it. -
Review from R Z.
Daly City, CA
9/8/2010
Ive been to better marriots and this one is so so...great gym n its located near a certain plaza that ppl can shop in..just needs to be updated. more mirrors in the room, no wall plugs that r convenient, and the tend to run out of towels during certain hours of the day... =(
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Review from Jen T.
12/13/2009
Ok, I've never stayed here, I was just in for a holiday party, but honestly, it's a really nice Marriott! I kinda wish I got to stay over. The grand ballroom was pretty impressive, and everything was brand new and exquisitely clean... especially the bathrooms. That's a big deal. The food was good, too!
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Review from Amy W.
9/10/2008
So I stayed here for a night when I went to a wedding in San Diego recently. They supposedly have a pretty good restaurant. There was an Elite Yelp Tasting going on when I was there. The pool area is pretty nice too. However, the room was just not up to par with the rest of the hotel. I found two beer bottle caps on the floor in my room. The shower curtain had black mold on it and the carpet was just filthy. I just couldn't sleep comfortably. Probably won't stay here again.
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Review from Kelley C.
Cathedral City, CA
7/29/2010
We stayed here for two nights last weekend.
When we complained about our room smelling like mildew upon entering it, we were immediately escorted to a different room.
The gym is impressive with modern, clean equipment and a sufficient variety of equipment. There are TVs on each of the machines, and bottles of water and fruit are stocked.
The outside pool area is remarkable. There are three cabanas which are available - for free - on a first come, first served basis. They also offer food and drink service at the pool, though our server had to be hunted down and begged to take our order more than 90 minutes after she dropped off our menus. She wouldn't even look in our direction the more than ten times she catered to a larger party at the next cabana over.
And the reason I'm giving the Marriott Del Mar five stars instead of knocking one off for the less than stellar pool service waitress is because, after leaving my Tiffany necklace on the bathroom sink in my room (DOH!), Marriott promptly UPS'd it to me, and it was in my hands the next day. How's that for customer service?
I would definitely stay at this hotel again. -
Review from Allison J.
San Diego, CA
8/31/2009
I found a great deal online for a one night stay for $143 here and it was well worth it. The surrounding areas alone are reasons to stay here if you are from out of town. I actually booked this hotel for a client of mine and I made sure to check out this place before she came to yelp it! Upon driving to valet, the staff are super friendly. The receptionist, too, was great offering advice on what to do and where to go (until I told him I was already from San Diego). The rooms are your basic Marriott rooms, but they are comfortable and cozy. Can't comment on the room service r amenities but based on what I booked and saw, it was worth the price for the stay.
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Review from Annie S.
Flushing, NY
4/27/2009
I got a great deal on the hotel room from http://Priceline.com. The pool was great because they provided a DJ. The parking was $16/day...expensive. Other than that it was a good hotel for the price.
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Review from Mocos S.
Los Angeles, CA
3/15/2007
This Marriott was pretty decent. Pretty modern and kept clean. Their conceirge room had decent food in the morning (first time i had a breakfast burrito at a marriott) Parking is a little bit of a pain there since you have to walk a little bit from the structure to the hotel (not too much).
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Review from J L.
San Diego, CA
10/1/2009
This is in response to Chris A's review on 9-30-09.
I've stayed at this hotel and it was wonderful. Our company has had two events there and the service was wonderful. We had a great time. We had the entire pool area for one of our events and it was beautiful out there. They even had a live D.J. playing over in their lounge area so our group got to have that as a little added bonus to our atmosphere.
I was excited to see that this hotel has a new policy accepting pets. I went on the website to see if this Chris was exaggerating his complaint and it appears he was. There was no "fine" print saying to call the hotel for details. It was plain and simple clear print to call for details if you are going to bring a pet. It's not hard to understand. Just like any vacation, you do your homework and check on pricing, amenities, etc. for your trip especially if you have a pet.
I feel that this is just a case of Chris not doing his homework like any traveler would do and in return he is giving this hotel a bad review when they don't deserve it.
Please know that this place is very nice and you will get top notch service. I just had to write a review in response to Chris's review because I am a fan of this hotel and felt it very unfair. -
Review from isabelle l.
Del Mar, CA
11/13/2010
Why do you have children running the front desk!?? Yuck never again. I will take my business to the double tree across the street. I had to wait to be checked in while I listened to laughter and what I would assume goofing around. If your not at the desk you don't need my business.
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Review from D G.
San Diego, CA
3/15/2010
Just had our school Father Daughter dance at the hotel for the second year in a row, and the hotel exceeded our expectations in all aspects - food, service, meeting space, etc. Will be back next year.
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Review from Chris A.
Los Angeles, CA
9/30/2009
Miserable experience here. Bought room for last weekend responding to an email advertisement from Marriott. Did a search (using the filters on Marriott's website) for "pet friendly" and "San Diego." The Del Mar Marriott came up at a decent rate and I was thrilled. Drove the two hours down from L.A. only to find out that, upon check-in, I was told there would be a $75 pet fee for each of my dogs. This was more than the price of the room!!! The 12-year-old manager was not only matter-of-fact about it, but unapologetic when he was informed that the website did not advise about any such fee, and unsympathetic to the fact that I had just driven two hours. The woman who I spoke with at the customer service 800 number was an even bigger moron, who kept trying to find "fine print" to read me from the website (the best she could come up with was "it says you should call the hotel for details" -- because there sure as hell was no mention of the fee.) Customer service at its very worst. Add to this the fact that they charge $16 for parking in an inconvenient parking garage (they block the spaces closest to the hotel as "reserved" for tenants of an adjacent office building because they'd rather gouge and inconvenience their own guests than forsake the hefty monthly parking fees they are probably charging their neighbors), but the location of the hotel is crap -- smack in the middle of a lame industrial park looking place with absolutely no ambience, style, or aesthetic appeal. The place is a big zero and you'd be better off staying at a smaller, more run-down "beachy" type place near the ocean.
Listed in: My Posts
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Review from Hannah L.
Culver City, CA
8/9/2009
our family just stayed here for four days and i think it was one of the best hotels we've stayed in. the rooms were bigger than typical hotel rooms, the beds were EXTREMELY comfortable, their pool was perfect for kids (very long and goes from 3.5' to 5.5') and their service was great. we called to ask for a microwave and it arrived within 10 minutes. we called again for a crib and again, came right away. the staff were friendly and helpful. all around decor was modern, clean and classy looking. one side note - the elevators were huge and always seemed to arrive the second i pushed a button. minor point but it made us feel like we were at a small exclusive hotel. yes, parking is expensive but we parked on the back street for free and that worked out fine for us. best part - through priceline we paid $60 a night! whoo-hoo!! we would stay again in a heartbeat!
