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  • 5.0 star rating
    6/25/2015
    Purchased a Yelp Deal

    Love it!!
    They sized my tank Francaise in 10 minutes and its perfect. It was dangling around and scratching me for the past month . Must be losing weight LOL .

    Will go back for some watch / jewelry cleaning. Plus super convenient underground parking at pershing square .

    Super profesional , clean nice shop. Doesnt feel shady like some of the other places in the jewelry district . They picked up my phone call and gave me a quick answer . Will go back!
    :)

  • 4.0 star rating
    5/20/2015

    It took Sam's Watch Repair almost 3 months to have my Breitling Super Ocean watch fixed for running fast and and broken tube & crown for $500 then when i finally got it after a number of follow ups i have to return the watch the next week and have them re adjust the timing as it running to slow, now after another 2 month i am back with a watch that is running 40 seconds faster per day and a broken tube.  

    Although they have a 1 year warranty on their work, i am not bringing my watch again to this people, if they can't make it right in 3 months they have my watch, another month or so won't make a difference.

    Edit..
    Okey, i m editing my review as Sam went an extra mile to contact me and offered to fix the watch, since i already brought the watch to another repair shop Sam offered to pay for cost of fixing it and even told me that if things don't get right on second repair shop he is willing to service my watch at no extra cost on my side.  
    Appreciate your after service effort.

  • 5.0 star rating
    5/15/2015
    Purchased a Yelp Deal

    I had such an amazing experience here.  Came in to get my engagement ring resized.  Sam and the rest of his staff was so helpful.  The customer service here is phenomenal!

    I came in around 12:30pm to get my ring resized and was out of the door happy as can be by 1:30.  Sam is very knowledgable and really knows what he's talking about.  The inside of his shop is clean and modern.  There is a big glass window to the back
    of his shop,  so that you can watch as he works.  It was great seeing how he resized my ring.  I will definitely be returning in the future!

    This shop is located right on 6th street in downtown LA jewelry district and it is street level.  I like that you need to ring a buzzer to be let in. It feels more secure.  There is meter parking on the street,  as well as parking at Pershing square across the street.

  • 1.0 star rating
    6/29/2015

    I know Sam Boktor.  He's an idiot!  I sent him business and used to use him to repair jewelry and I have made several purchases from him UNTIL I sent him a pair of 3 carat diamond earrings which were rose gold plated.  The rose gold plating needed to be redone and he said he could do it.   In the past I would take my stuff to him but I stopped going in because he would always want me to stay and keep him company all day in his little cubicle before working on my stuff (he was married but his wife was still in Egypt).  Ain't nobody got time for that!  So I sent the earrings to him via messenger. He finally told me that he didn't do rose plating but he would have someone else do it. I told him never mind and I would send the messenger back to pick them up.  He first told me he would not release them to the messenger and he wanted me to come pick them up.  (He just wanted to see me.)  I refused and sent the messenger to retrieve my earrings.  When I got them back, he had damaged them by bending the posts backward!  He then claimed (through his laughter, I might add) that maybe my messenger damaged them!  (A messenger serviced used by the law firm I worked for and which is bonded!)  He purposely bent the earrings because I didn't want to hang out with him all damn day!  I told him to NEVER call me again and I sent him no more business.  Then one day a couple of years later, I start getting calls from him late at night (I recognized his home number) and I don't answer.  This fool calls me again one day and I didn't look at the caller I.D. When I answered, he acted as if nothing had ever happened!  I said "didn't I tell you not to call me again?"  He laughed and I hung up on him.  I would never do business with this idiot again!!  Also bought a Rolex watch from him!  No box, no paperwork for the watch because he gets watches from a real watch repair man downtown.  If you need watch repair, make him do it in front of you because he may be sending it to his watch guy to do repairs!  BEWARE!

  • 3.0 star rating
    3/9/2015

    I came in to service / clean my swiss automatic watch a little while ago. Sam seems like a nice guy, but ultimately I need good work and service.

    I brought my watch in exactly 2 years ago for a servicing, it was the first time it had been serviced since I owned it for many years. After I got it back, it had issues with condensation which was never previously an issue. The watch should be waterproof up to 50M, but after I got it back it seemed like the seal was poor and it somehow took on water. I communicated this to him, and he was very reluctant to believe it was from his work. Since he was the only person to open the watch, I had to insist it was his fault. Reluctantly, he took it back to fix and then again charged me for the service (albeit discounted) because he sold the fact he did more servicing this time around that would normally cost much more (additional service I did not request).

    Fast forward 1 year, the watch suddenly stops working and I can see the mechanism is dead. Fast forward today, I finally sent the watch into the authorized repair center to fix it and their report came back the watch had severe water damage and rust to the components. It'll cost approx $700 to repair now.

    So I would warn anyone with an expensive timepieces to consider someone who may have more expertise. Though he might be reasonably priced, over time it could cost you much more.  For others with different jewelry needs or simple watch repairs, Sam may still be a good option.

    ---- Update ----

    Sam has been making a very active effort to re-service my watch, which I appreciate. He has requested to try and repair the watch, which will be great if he is able to.

  • 5.0 star rating
    3/26/2015
    2 check-ins

    Great service & prices! Dont let the size fool you they have everything & if they dont they will get it!! Cleaning, repairs & sales
    Thx Sam

  • 5.0 star rating
    6/30/2015
    Purchased a Yelp Deal

    Walked in, driven by the incredible Yelp reviews, and was greeted by Mike - I showed him the scratch on my thin red gold Omega bracelet (I grated my wrist against a rock and left a bad scratch on the clasp and one of the teardrop "charms" on the bracelet) and asked if he could polish it?  He nodded and took it to the back immediately (I had assumed I would have had to come back at a later date to pick it up) - he also offered me a chilled bottle of water for the hot day and for my wait, which was very nice of him.  He presented the bracelet (sparkly as the day I got it) to me, and he mentioned (and I noticed) that he polished every part of the bracelet in addition to the scratched up pieces.  I checked it out, verified how shiny it was, and was so happy - this was all under 5 minutes, by the way!  I asked, how much?  He shook his head and said that this was an easy fix, and to come back the next time, which I happily agreed to.  Excellent and friendly service that makes you want to be a loyal customer.  Thank you Mike!

  • 5.0 star rating
    6/12/2015
    Purchased a Yelp Deal 1 check-in

    Nice guys working this shop! Will definitely come back again for all my watch repairs and battery changes.

  • 5.0 star rating
    5/14/2015

    Sam is the best jeweler out there! He works with your budget and goes above and beyond to deliver exactly what you ask for. The best customer service every time too! He made my engagement ring exactly how I wanted it. I just brought him a picture of it and we worked together on the details. If you are looking for that something special, I would highly recommend Sam's Jewelry and Watch Repair!

  • 5.0 star rating
    4/1/2015
    Purchased a Yelp Deal 1 check-in

    Sam was so sweet!

    I brought in my bf's sunglasses because they needed a new arm screw. Sam got them fixed up in about 15 minutes, even with the wait. He also polished them!

    I got the Yelp deal, and it was inexpensive.

    Thank god, I can't believe we waited this long to take them it. I have like 5 more I need to bring in now haha.

    He also does watch repair, so I'd bring that stuff here! Wonderful, professional, clean place. The staff offered water, and were so nice.

    I'll definitely be back.

    Thanks Sam!!

  • 5.0 star rating
    6/27/2015

    Couldn't be happier with Sam's custom work on my engagement ring! He quickly resized it down, checking several times to make sure it fit perfectly as he worked. He also customized the prongs to let more light in without weakening the setting. Excellent, friendly and quick service with great prices. I highly recommend Sam's Jewelry & Watch Repairs.

  • 5.0 star rating
    4/21/2015

    My fiance got my ring custom made here and I couldn't be happier with it! I knew I wanted something different and Sam was able to get it made for me! I've received so many compliments and the re-sizing and engraving was also so easy!

    Love love love my ring! Thanks Sam!!

  • 5.0 star rating
    6/8/2015

    Nice place, honest guys and great customer service level.... My 1st time was today and it will be my place going forward..!

  • 5.0 star rating
    10/25/2014
    Purchased a Yelp Deal

    Sam fixed a couple of my watches and resized them as well.

    He even fixed my Tag Heuer  as well. Replaced the glass and fixed a broken part. I recommend using him and I always send friends to go to him vs going to a retail shop. Its way cheaper and faster.

    He has a tiny shop in the back but its super efficient.

  • 5.0 star rating
    9/27/2014
    Purchased a Yelp Deal 1 check-in

    Awesome customer service, and they do excellent work.  Had the chapter/dial ring and crystal replaced on a Seiko SKX007 to see if they would treat a $200 watch with the same care and attention to detail as a $8,000 Rolex submariner and I felt they did.  

    Took my Seiko SKX009 yesterday for the same work and they are ready for me to pick it up.  If you care about your watch and want it handled by people who give a f**k, this is the place.  

    Prices are well within range of the hole in the wall operators who give you a side-ways glance and says "hey I can't guarantee I won't scratch the bezel or crack the crystal" with a hammer poised above my watch.  That guy's price may be $15 cheaper, but I wouldn't trust my beloved Seiko 200m ISO certified divers watches with custom bracelets, domed AR coated sapphire crystals and polished aluminium chapter ring to anyone like that...  

    Short of shipping it out to Harold N. in Hong Kong or Jake B. in Canada, this is where I would have any mods installed that I couldn't handle myself.  Would recommend to anyone.

  • 5.0 star rating
    6/14/2015

    Friendly service. Fair price. I'm going back if I need any other watch help!  Even when they were adjusting the watch and said it would be too tight (but I insisted) they not only left it the way I wanted but then adjusted it a few hours later (since they were right!) at no extra charge.

  • 5.0 star rating
    6/13/2015 Updated review
    Purchased a Yelp Deal

    Today I was in Sam's beautiful new store (called "Sam's," of course!) on 6th Street, right at Pershing Square.  I only go for watch batteries and will ONLY go to Sam!  A small thing like that can ruin a watch in the wrong hands.  I again waited as I listened to two customers who were picking up some pretty delicate, intricate, and pricey orders.  The customers just gushed and raved and profusely expressed their gratitude to Sam.  I think one customer had wedding bands and the other had engraving on some gift pocket watches.  If you don't work or use a gym downtown, or aren't willing to take a bus, on Saturday (ONLY Saturday) parking at the downtown library is $1 during library hours, with validation (bring your library card).  Sam is two short blocks away.  During weekdays, library parking is $1 for the first hour ONLY, so you sure need your watch operating to keep track of that!  You can always pick up a nice gift or card at the library store or get a latte at the library cafe while you're there.

    5.0 star rating
    9/4/2010 Previous review
    Allow me to ditto the raves.  First of all, Sam is YOUNG...I was going in expecting an old, wizened… Read more
  • 5.0 star rating
    5/18/2015

    A+ service I strongly recommend Sam to anyone looking for the best. Thank you Sam. My watch works perfectly.

  • 5.0 star rating
    3/21/2015 Updated review

    Sam helped my fiance and I design and create our dream wedding bands. We wanted to incorporate diamonds that were given to us from our families as well as melting down some gold from my fathers wedding band and his mothers ring. From the very beginning Sam totally understood the sentimentality and worked with us to create bands that were so perfect and so meaningful. Working with him was such a pleasure and I know that these rings were made with love which is a really awesome feeling. I can't say enough good things about Sam and his team - infact this is my second five star review on them and they deserve a million more!!!!! Thanks Sam!

    5.0 star rating
    7/28/2014 Previous review
    Seems silly to leave yet another 5 star review here but Sam totally deserves it. Brought several… Read more
  • 5.0 star rating
    5/23/2015

    I found this place on yelp. I needed my 2 watches resized. They were very fast  (like 5mins ), & friendly with reasonable prices.

  • 5.0 star rating
    2/22/2015

    After finding him on Yelp, went over to Sam's to get the battery in my Tag replaced. Ten minutes and $25 later, I was on my way.

    Sam is very nice, knowledgeable and professional. His guy that actually worked on my watch is also a pro and even shared his opinion with me on a couple of other watch brands I've been considering. I trusted his opinion enough to lean in that direction when it was time to get my next watch.

    I will definitely be back if I need these services and would recommend him highly. The only downside is the parking situation in downtown, but there was a fairly reasonable lot around the corner from Sam's (about half a block down and on the right on Hill Street) that was only $3 per quarter hour.

  • 5.0 star rating
    10/5/2014

    Sam resized my engagement ring, fixed some dings and made it look brand new over the course of the last year. He also has an uncanny memory for customers--I feel important when I go in--not like at other jewelry shops on Hill. His priority certainly is customer satisfaction.

    Now, we will definitely be going to Sam for our wedding bands. His original work is also careful and artful.

    I'm so happy to see his shop expanded into its own space. When Sam is not there his brother is, who is equally genuine. It's no wonder this place has 5 solid stars.

    Thanks, Sam!

  • 5.0 star rating
    2/16/2015
    Purchased a Yelp Deal

    I came in at the recommendation of a friend and I could not be happier!

    I had a beautiful handmade Navajo ring that I unfortunately severely smashed the band on. I thought it was beyond repair but Sam's had it fixed and looking like new in an hour or so!

    The price is very reasonable and they were very nice to work with.

  • 5.0 star rating
    6/23/2015
    Purchased a Yelp Deal

    I wouldn't trust my jewelry to anyone else. Period.

  • 5.0 star rating
    1/12/2015
    Purchased a Yelp Deal

    Not many places with five perfect stars: the ones that do either deserve it or are bribing their reviewers. (In this case, it might be a little true.) After going to Sam's Jewelry, if I could, I'd give him six.

    I dropped off my girlfriend's antique ring that had once belonged to her grandmother and had literally snapped in half. I expected the worst: couldn't be fixed without taking out a mortgage, and then her grandma would curse me until the end of my days. Sam took one look at it and said, "we can laser weld it. Twenty-five bucks."

    A day later, I picked it up again. It had been fixed with SCIENCE. LASERS. And all that. I dropped off two watches that had broken: a Bulova whose second hand had fallen off, and a Seiko whose movement had just stopped working. "I'll have to take apart the entire movement from the back to get to the face," said Sam. Oh no. That would take days, wouldn't it? Hours, at most. How fitting. Sam would charge extravagantly for the meticulous labor he would have to embark.

    "Twenty dollars," he told me. "And I'll see about the other one."

    A few days later, he gave me a call: "there's a lot of loose screws inside the Seiko. It'll cost $50 to fix."

    Seeing as I had only paid $55 for it, I declined the repair.

    When I picked up the watches, the Bulova was running perfectly. (It's on my wrist as I type this.) The Seiko? "My brother took a look at it and adjusted it." I gave the Seiko 5 7S26 automatic movement a spin, and the second hand started beating its 21,600 vibrations per hour. Just beating its little heart out.

    "No charge," said Sam.

    And that's why this guy deserves six, sixty, six hundred stars.

  • 5.0 star rating
    3/10/2015

    LOVE Sam. My fiance had my engagement ring designed and created here. He is honest, fair and helpful. I have purchased jewelry at chain stores before and have been made to feel cheap and/or uneducated. Sam listens and makes suggestions based on his experience. We've definitely had no buyer's remorse when buying from him.

    We just purchased our wedding bands from him and they're gorgeous. Couldn't be happier. Thank you SAM!!!

  • 5.0 star rating
    4/11/2015
    Purchased a Yelp Deal

    Had a piece of jewelry repaired while I waited since I travelled to Sam's from the Westside. They did the work for $20 and was beautifully executed. I did buy a chain at no great discount that actually didn't suit my friend so I was promised that I would have no issue returning it. Hope that's true!

  • 5.0 star rating
    5/19/2015
    Purchased a Yelp Deal

    I had to get a new battery and the clasp adjusted on my watch.  I dashed over there at lunchtime and was out of there within 10 minutes, and they couldn't have been nicer!  I have already told 3 co-workers about this wonderful place.  Kudos to Sam and his wonderful staff.

  • 5.0 star rating
    6/20/2014
    Purchased a Yelp Deal 1 check-in

    After my Michael Kors watch stopped, I contacted the manufacturer since I knew I had a warranty. Basically, they told me I'd have to pay for certified shipping and handling to  a third party repair center--THERE AND BACK--in addition to the battery (totaled about $40). On top of that, I would also have to wait 2-4 weeks from the date they receive the watch, and it'd be an extra $60 if it turned out my watch had stopped for some other reason that wasn't covered by the warranty. Not to mention, the place that handles the repairs had mediocre reviews on Yelp (Metro Service Center in Dallas, TX).

    Um, how about no... As to how they have warranty contracts with MK, Burberry, Marc Jacobs, etc., I  couldn't tell you. Anyways, potentially spending $100 and waiting over a month to get a $250 watch fixed? I'd rather just buy a brand new one.

    Luckily, I checked LA Yelp like the avid Yelper I am and stumbled upon this gem of a place! I was in and out within 10 minutes and with the Yelp deal, it only cost me $5. Sam is very friendly, skilled, experienced, and doesn't waste your time. There's a reason why this place has a 5 star average despite having hundreds of reviews!! I would HIGHLY recommend Sam's Jewelry & Watch Repairs. If you live in LA and your watch stops or breaks, even if your watch has a warranty, check the details of it because I almost guarantee that you would be better off going to Sam's!

    Parking: Near the Biltmore, Pershing Square, etc. Shouldn't have to mention that convenient parking downtown is a major pain and/or a bajillion dollars since most people already know this, but in case you don't, just be prepared. I ended up walking from Fig at 7th's parking center (wasn't too bad of a walk... a mile roundtrip, I believe), validating at Target, and paying $1 for an hour.

  • 5.0 star rating
    2/2/2015

    Thank you so much Sam for making my Gorgeous lband. Very well done! He made exactly what I wanted for a unbelievable price. On top of all that, the whole staff gave ys truly the best service & made us feel extra special. We really appreciate it. Can wait to visit  you again.

  • 5.0 star rating
    3/14/2015
    Purchased a Yelp Deal

    This is the best place in DTLA for resizing rings and also for watches battery replacement. The service is really good and fast. Sam is a very nice and cordial guy. I definitely recommend this place!

  • 5.0 star rating
    3/29/2015
    Purchased a Yelp Deal

    Sam is a real honest and friendly guy who has repaired a couple of watches and necklaces for me and he does great work.  Today was no exception.  I had brought in a very thin and frail necklace that had been ripped in two by accident.  I figured there would be a noticeable bump at the spot of the repair but I could not see it or feel it.  I showed my wife and she was amazed that she too could not see any signs of repair.  Sam said he did something called a laser welding and that obviously did the trick.

  • 5.0 star rating
    4/20/2015

    I can't imagine ever being disappointed with Sam's. Courteous, helpful, patient, honest, fair, skilled, knowledgable, and on and on. My jewelry and watch guy. No question.

  • 5.0 star rating
    6/19/2014
    Purchased a Yelp Deal 3 check-ins

    I usually go to Chinatown for a battery change but their ish doesn't last for a year and it's busted again.  I was looking on yelp and I found this place. What got me was the yelp deal that they offered.  I read the reviews and everyone was satisfied with the work they do.

    I walked here during my lunch break and they were able to give me a deal on the watches I brought. Also they finished my 3 watches in 10 minutes.  

    FYI they recently moved around the corner on 6th street across Pershing Sqaure.

  • 5.0 star rating
    4/11/2015
    Purchased a Yelp Deal

    I went in there to get my watch band resized for my wrist.  Good price, fast, good service and they were very patient with me. Would go there again.

  • 5.0 star rating
    11/3/2014

    Sam's customer service and craftsmanship is topped only by his kindness. He made our wedding bands, and truly it felt like his good energy came with them. We have also gone to Sam since then fro earrings and some other stuff. Sam always provides a wonderful cleaning of my wife's engagement ring, even though I got it elsewhere before we knew Sam. I wish I had though, because his prices are always reasonable.

    I cannot recommend Sam highly enough. He's truly the best. Thanks, Sam!

  • 5.0 star rating
    4/10/2015

    I don't usually write reviews, but Sam inspired me to write one for him. I was referred to him by a friend. I was getting married and we figured out custom designs for our rings, but we were on a tight budget.

    Sam was so sweet. He really cared about giving us a good product and gave us a great deal. I don't buy jewelry often, but he felt honest and fair and I felt good about the whole transaction. He presented the design to us via email for approval and prepared them so they were both done at the same time. I highly recommend Sam and his services.

    The only slightly frustrating part was finding parking downtown, but there are a bunch of garages around.

  • 5.0 star rating
    4/1/2015
    Purchased a Yelp Deal

    A fantastic store with incredible customer service. It is very rare in general, let alone in downtown Los Angeles to find such genuine people who want and are willing to go above and beyond for the customer. Highly recommended!!

  • 5.0 star rating
    2/14/2015

    The best service! Brought my engagement ring here to have it resized down 3.75 sizes. Great service, I was told the ring couldn't be resized because of the diamonds on the side. They proved other jewelers wrong. Great service.

  • 5.0 star rating
    10/25/2014
    1 check-in

    In search of a reputable jeweler, I came across SAM's with the help of a recommendation. I had a deep scratch on my Omega watch band. I only wanted my timepiece worked on by someone who has a great reputation and I'm glad I made the correct choice. Repairs were done in-house and both Mike and Sam were more than accommodating. I was expecting my band back within a week but it only took a mere hour and I received a call saying it was ready. Talk about fast service!! When I got it back, it was flawless. Extremely friendly and helpful, I will return for all my jewelry and timepiece maintenance and repairs.