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Salon Surreal
Rating Details »
Categories: Hair Salons, Nail Salons, Day Spas [Edit]
7000 N 16th StPhoenix, AZ 85020
(602) 870-9190
Fiesta Bowl
We are so excited to be the official salon for the 2009-2010 Fiesta Bowl Queen & Court 3 years in a row!
- Hours:
Mon. 10:00 a.m. - 8:00 p.m.
Tue-Thu. 8:30 a.m. - 8:00 p.m.
Fri-Sat. 8:30 a.m. - 6:00 p.m.
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Wheelchair Accessible:
- Yes
- By Appointment Only:
- No
19 reviews for Salon Surreal
I'm probably the last person who gives a shit about his haircut but every couple of months it starts to get too hot and I need to get it cut. Since my "lil sis" Francesca works here, I always go to her. She does a great job and gets me in and out in in 15-20 minutes.
The place is always clean, it smells good, and is well lit. It is really a nice looking salon. The chairs aren't so close together that you can watch the person next to you. I really like that aspect.
Francesca is great & is way fun to hang out with. All the other people in there are all douchey. Anyways, if you want some good lookin hair, go see French over here and she'll hook you up.
Although their prices for color/cuts are very reasonable and my stylist did a fairly good job, I was overall less than impressed with Salon Surreal.
- I received a phone call 10 minutes before my appointment time that my stylist was running more than 30 minutes late. I had already driven across town in traffic and had nothing to do, so I had to sit and wait in their lobby.
- I barely received an apology from the front desk staff when I arrived.
- The stylist later told me the reason she was running late was because the client before me arrived late. I am a fair person, but I cannot consider this a reasonable excuse to be running more than 30 minutes late.
- The stylist took longer than I expected to finish my hair, so that combined with her running late resulted in me a missing another appointment later that evening.
Again, I have to stress that the work was fine and the price was right, but my first impression of the salon was ultimately not a good one. I will continue to look elsewhere for the perfect salon!
EDIT: Since posting this review I have received not 1 but 2 letters from my stylist asking me how my hair turned out. She also included special offers if I returned for another appointment. I appreciate the follow up. On the flip side, as my hair has grown out I have noticed that this cut, although better than the one I had when I walked into Salon Surreal, is not great. Even with the discounts, I will need to look elsewhere.
I'm not a salon type of girl.
In fact, I hate getting my hair done. Having to sit there for two hours (I have a lot of hair), participating in the inane banter with my stylist who is annoyingly way cooler than me.
One might say I had serious commitment issues when it came to stylists. I would stick with them for a couple months then leave them for someone new.
My search has ended! I can't find enough good things to say about Bobby. He's funny and personable, he always gives his suggestions and he never scolds me when I let my hair grow out for WAY too long a time.
Though SS is about two minutes from where I live I would still give it my business regardless, it's friendly and unpretentious and Bobby's the best!
I've always felt like the superficiality of this place makes me feel unwanted, the only reason I go is because of my fantastic stylist, who has since moved to another salon. With that said, I'm glad I don't have to shlep down the 51 to a salon full of self-absorbed people.
I don't know how anyone could give this place anything less than 4 stars! It is wonderful! I am a lot like Michelle in the sense that I go from hair salon to hair salon. I find someone I like then it gets kinda blah and I move on to the next. But my search has ended with Brandi.
She is wonderful! Probably the best hi lites I have ever had done (and I've been getting my hair done for more than 10 years). She takes her time and explains what she is going to do (i.e. thicker hi lites by the fuller part of my face to thin it out, etc). She is very knowledgable about hair and styling etc. Also, I love that she NEVER pushes products on me. She does give suggestions, and will tell me the truth if she doesn't like products they sell. Also, she is fun to talk with. It's never awkward or uncomfortable
The salon itself is great. It's not high high end looking, but it's very open and has a fun vibe. I can't believe someone gave it 1 star!!! The girls at the front are friendly and always remember me. I've have been to several salons in the valley and I think I have finally found the keeper. A++++
As for pricing, it's very reasonable---my hi lites were $75, if I get low lites too its $90. And parking has never been a problem. The only negative I can even think of is that they don't take checks. But that's really not too big of a deal.
And if you're looking for hi lites, ask for Brandi---you'll love her!!!
If you're looking for a stylist that is awesome and a salon that is hard to beat, go no further than Toney at Salon Surreal!! I'm serious, I have seen him for 4 times now and could not be more pleased, he's new to the SS family, but after having to squeeze myself in this coming Saturday I think he's growing in popularity!
He listens to what I'm thinking of when he asks me what I want. Then gives a great neck and head massage during the wash, which practically puts me to sleep. He's really fun to watch as he works on my cut and then has fun during the styling.
I'm a bob kinda gal, have been forever, and have never gotten more compliments since I've started seeing him than I have before. Each time I get a compliment I'm so happy to be able to tell them, "Toney at Salon Surreal!"
If you're looking for someone new, check him out! (Just don't take my appointment!!!!)
1 Previous Review: Show all »
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9/21/2008
I've been going to Salon Surreal for about a year now, consistently within the past few months. I… Read more »
Since my first appointment with Brandi three years ago, I won't let anyone else near my hair. Best highlights ever, and great cuts from short to long and back again. I have recurring goth phases too, so I appreciate that she doesn't condemn me for being a child of the 80s. ;o)
The place is friendly and hip and pretty competitive in their pricing, considering that it gets such rave reviews. I can't help but notice the lack of haughtiness. This is a milder version of swank. Everyone's really friendly (they even feed me tea & cookies), and when I was finally brave enough to treat my hopelessly imperfect body to that first bikini wax, I was really glad I did it here. Highly recommended!
I went back for a bang trim because it was really an emergency. I got a same day appt. for 5pm with my regular. I was excited when I walked in because she was waiting for me (I was 15 mins early) and she remembered who I was, which is great customer service.
As usual, Brandy was very friendly and we discussed plans for the weekend. I also made mention that my hair was NOT black as I wanted, and she told me to just tell the receptionist next time I book a color appt. that I need black and they will special order. ALRIGHT!
From the time I left my car to the time I got back in, was a total of 9 minutes.. which was pretty cool. And the trim was free. Cant beat that.
1 Previous Review: Show all »
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9/16/2008
Based on all of the positive reviews I read here on Yelp, I wanted to give Salon Surreal a try. I'm… Read more »
Thanks to Yelp. I am going to have to concur wholeheartedly with Bobby Q. I just left Salon Surreal and was so impressed by Bobby (the stylist) and the salon itself. Bobby did an amazing job on my hair and yes does a great neck massage and is super personable. The salon has a really great atmosphere. Is super friendly and in no way pretentious.
If the Indian restaurant next door is any good, I may have just found my once every 6 week happy place.
But again, thanks to yelp and all of you, I wouldn't have known about or tried this place if it weren't for reading all the great reviews on here!
I get my hair cut at Salon Surreal. I've been going for a while now and I love it. Each time I go, Lauren, who's at the front desk knows me by name and makes me feel welcome.
Bobby cuts my hair and does a great job each time! He always makes sure that I like when he's done and gives the greatest washes ever! he also styles it when I leave. :-)
The salon is clean and bright and full of color. There are usually cookies and beverages available too.
Aside from hair, Salon Surreal also offers nail services, massages, and waxing.
Salon Surreal is great because it's casual and offers great services at decent prices. Go and treat yourself! Also, walk ins are welcome.
I am really surprised that Salon Surreal has received such positive reviews. I mean, *really* surprised. I went (on these Yelp recommendations) and immediately wanted to call Tabitha for a salon takeover.
I went in for a manicure/pedicure and was able to get in the same day. Parking was a bit of a struggle on a weekday afternoon but not too bad. When I walked in I was greeted by a full wall of products. That's all you see. Just this huge wall of products.
I think Huey Lewis and the News was on the sound system, too.
I went to check in and there were lots of young girls--none of them with fabulous haircuts--standing around the front desk. They checked me in and I waited for my nail tech, who showed up and gave me the weakest handshake ever. I almost laughed and could barely hear her. She was perfectly nice and polite, but it was just awkward.
She took me back and gave me a class of water, which was nice, and then started on my hands. I didn't have much to say to her (and couldn't hear her over the N'Sync song on the stereo) so I just looked around as she clipped my cuticles. The place is a cluttered mess. I couldn't believe it. There's just stuff everywhere. Photos, pieces of paper, knick-knacks, stacks of towels, old chairs and nail accessories. Clutter clutter clutter. And on top of the clutter was lots of dust. It was gross.
The decor is this weird early 90s red/black/contemporary thing going on. Oh and did I mention the music? Yeah. I admit that bad music stresses me out--I'm just that kind of person--but this was so bad that if I heard it at a bar or a coffee shop I'd turn around and walk out. And it wasn't even "dentist's office" bad. It was worse than what you'd hear at Applebee's.
My pedicure was better because I could just sit there and let her do her thing and bury my head in a magazine. There were a lot of staff standing around still, too. One had a laptop open.
I suppose the most non-relaxing thing I experienced was the smells. This salon uses Creative nails and the lotions and accessories all reek of fake fruits and flowers. It was nauseating.
When I left I went back to use the restroom and passed by the huge washing room and several dozen lockers where I suppose the staff keeps their stuff? It all just screamed "factory" to me. The bathroom, too, was this weird mish-mosh of contemporary (not modern) and Tuscan.
There is nothing soothing about this salon. And as a new client I was shocked they didn't offer me a discount. Instead, I paid $90 after tip for my mani/pedi. And sure enough, my cuticles were ragged and unfinished and after a week my toenail polish is chipping.
On Newbury Street in Boston I paid $45 for a pedicure that lasted me 3 weeks. If you like the kind of salon that's calm, relaxing, serene, and upscale, this is not your place. If you like fun and action and don't care so much if you have to go back every week because everyone there is so much fun, then this is your place. Personally, I like calm and quiet and quality.
I like to give a cut a few days before I pass full judgment...
AND
I AM IN LOVE WITH MY HAIR!!!!!!!!!
I was needing and wanting a change from my other stylist who'd just look at me and want me to tell her what to do. Um, isn't *she* the professional? I digress...
Anyway, I turned to my Yelpers, and you did good by me. I went to Bobby and am very, very, very happy with my hair. In fact, now several people want his card and to go see him.
He was the perfect combination of listening to what I want and am willing to do with my hair and making suggestions of what will best suit me.
Well, Yelpers... I've now got a cut that is LITERALLY wash and go. OMG. A girl could not be more pleased! He spent time talking me through how to get my curls to look good (not frizzy and uggh lookin'). He was very easy to talk to and there were no weird, uncomfortable silences, kwim?
I concur with the neck and scalp massage. Ahhhhhhh...
One thing that really irritates me about some other salons is when they say nasty things about how your hair was cut last time and/or when they make you feel like you are an ugly piece of crap without them. We've all heard it before. "Wow, they really cut this uneven last time..blah, blah, blah" Nothing could be further from the reality with Bobby. He was a delight and was very professional.
Boy, I'm glad I booked my next appointment with him NOW. I think he's going to get even more busy with all of these Yelpers lovin' him.
The man does some good work. I love this hair. In fact, I think this is the first time in the 30-some odd years I've been dealing with this head-o-hair that I truly love and appreciate the fact that I have natural curls. I'll have to upload a new pix with them later. He did a great blow out job on the hair, too.
Thanks, Yelpers! I'm a happy, happy girl!
**Disclaimer: I give Bobby -- himself -- 5 stars all the way!! The salon itself was good.
This place is consistently rated one of the top two or three salons in the state, which is probably what drew my sister and mom there to begin with. Being a totally oblivious male when it comes to things like this, I usually just go with recommendations from friends or family. What was surprising was that it has all the chic trendiness of the upscale places, which ding patrons for 60-75$ per male cut, but at less than half the price.
I have gotten cuts from Myriah, Rae Lyn, and Lucy and they all have done great jobs. They all were able to take what I instructed (for example, once it was, "I'm shooting for Dr. McDreamy. Go!") and I'm always pleasantly surprised. Good conversation, nice people, and no snobby feel like at most spots like it.
I was in desperate need for a haircut and I needed to get in a salon right away. I called salon surreal to ask how much a haircut costs there and when they told me $50 I thought that was really expensive but they were able to fit me in right away so i made an appointment. I usually pay about $30 including tip so I was wondering why they charge so much for haircuts. My appointment was with Tasia and she was awesome. She asked me what kind of cut I wanted and I told her to do whatever she thinks will look good on me. Next step was washing my hair and she gave me a great head massage it was so relaxing I wanted to take a nap. Tasia did a great job with the cut and style and gave me tips on different ways to style my hair. She also showed me some products that I should use but wasn't pushy about selling them to me. I really enjoyed getting my hair cut at Salon Surreal and now I understand why they charge $50 for a haircut. The stylists that work there are experienced and know their stuff.
I'm with you Jake! I've been seeing Keiko at SS for 7 years or so. She does a fabulous cut and she's a master at perfect color. (Not that I'd know, YES, I'm a natural blonde...just not this blonde!)
It's not an intimidating, snotty salon. Everyone's really nice and friendly. They always have snacks and tea or coffee for the clients. Great spa services from facial and manicures to full massages and waxing too.
Try Keiko and tell her Gayle sent you! She's the bomb!
The exhaustive search is finally over! I finally found a hair stylist who knows what he's doing, is friendly, takes his time, gives great conversation and a neck massage and is easy on the eyes. I didn't even have to go home and fix anything after Bobby cut my hair, which is usually not the case. I was so impressed that I set my next appointment before I left.
*** 5th HAIRCUT UPDATE ***
After my 5th haircut with Bobby, I can not complain about a thing. I don't even have to tell him how to cut my hair anymore. He remembers what I want and how I like it. He's so personable that he makes getting my hair cut an event rather than an appointment.
******** November 08' UPDATE**********
OK fellow Yelpers, you're really starting to ruffle my feathers! I shouldn't have said such nice things about Bobby because now YOU people are making it difficult for ME to get an appointment (or as I like to call it, a date) with Bobby. From now on, I'm going to start giving aliases for people who are in my reviews.
So forget all the things I said about that Bobby guy, that was an alias that I made up. Really, the person who cut my hair was Frank or Fred or Fritz, I highly recommend him. He's great if you can get past the multiple personality disorder.
I was reluctant at first to come here because I usually go somewhere else. I am happy I did. My hair looks great and I will be going back every few months!
I really wanted to like this salon. After the reviews I read, I was expecting a really upscale salon. While the iced tea served there is good, I diddnt think they would bring it to me in a tiny styrofoam cup. I used to go to Rolfs. But wanted a change. I explained this to the receptionist that I am in bad need of a new look. I tried to book my appointment with Bobby, but he was on vacation. So I asked who was good with coloring brunette hair and she told me Rachel. I arrived early because after reading reviews I thought parking would be a nightmare. I had no problem parking and there were many spots available.
Rachel was a doll. She had an awesome personality. And after I told her I really wanted a change, there wasnt much hair cut off at all. The color was beautiful when I left the salon, but the red washed out within 3 days. I was very dissapointed. Also I saw other stylists giving the neck massages forever! However, I diddnt get any such treatment. The only time I got in the sink was to quickly wash the color out.
I do not love the cut. When I spend that much money on a salon visit. I think I should LOVE it. I will not be returning to the salon. But for those of you who wish to, there is a 20 percent off coupon on http://arizonaspagirls...
I was in Phoenix for a conference, was in desparate need of a haircut, and had some spare time to kill. Thanks to Yelp, I found Salon Surreal and Tasia (my stylist)!! She did a GREAT job, I cannot get over how great my hair looks. I even trusted her enough to cut bangs for the first time in like 12 years. Good chair conversation and awesome skills.
