Safelite AutoGlass

Friendly staff and extremely helpful on short notice! We took a rock to the windshield mid-vacation, and happened to be driving towards Manchester at the time. With a quick call and a stop in on a Saturday morning, they were able to squeeze us in for a quick patch job while we waited. Definitely saved us the risk of driving around and having it spread even further!

Quoted me $830. Booked appointment and dropped car off. Then invoiced for $1600. Bait-n-Switch scam!

The first company I contacted was Safelite.
I explain that I was looking for OEM, Not aftermarket due to the Eyesight recalibration that was required, and asked if they might have OEM glass in stock, or could get it.

The call center "checked" and said yes they have it! And their hooksett branch would instal in a few days.

-spoiler- the call center apparently doesn't listen to details....

I arrive at Hooksett the day before and drop my car off.

I ask the blonde haired lady with glasses if she could make sure the work order said OEM.

She looks straight down at the work order, points to the word, and reads as I read it upside down: "aftermarket ".


I tell her I'm worried that won't work as I've heard (and read online) that Subaru requires OEM glass.

She tells me she will step into the shop and confirm, and comes back and tells me the shop says they have no problem with aftermarket glass on Subarus.

Okay! You're the glass shop! You should know!


So I get notification the next day that the recalibration of the Eyesight worked, and it was all set.


I arrive to pick up my car, and the male clerk says "no high powered car washes for 48hrs... oh wait, we didn't do your glass, Nevermind"

All they did was recalibrate the existing damaged glass, on a 2022 Subaru with less than 8,000 miles.

I ask why they didn't do the glass as that was the main purpose for the appointment.

He was immediately defensive and rude and said the work order said nothing about glass replacement.

I tried to remain calm and remembered the clerk before pointed out "aftermarket ".

I asked the guy if it said anything about aftermarket and he said no, there's no mention of aftermarket or glass replacement.


I tell him that the day prior there was a work order that listed aftermarket glass, and the whole point of the appointment was if the glass replaced would be able to be recalibrated with the Eyesight as I thought OEM was required....


Again, a Safelite employee doesn't pay attention to detail, hears "OEM " and starts saying hey, I can get you OEM but it will take some time!

I tell him I'm selling the car tomorrow (more so reiterating how much of a monkey wrench in my plans their mistake is)

Nevermind the fact that I wasn't insisting on OEM, rather pointing out that the whole question of said appointment was the distortion of the GLASS, and if the new GLASS would allow the eyesight to be recalibrated.


The guy told me the work order in front of him was the only piece of paper involving my car (lie), he would not investigate my claim at all, would not offer any help, would not check with the shop if they remember the question coming up the day before, his entire attitude was "here are your keys, go".

I asked why they would recalibrate the Eyesight on existing glass and he said "I don't know!!"

He was so resistant and defensive and unhelpful I told him I would just come back when the other clerk I worked with was working.

I asked him to check with the shop, and I was scrolling through my phone for screen shots of the appointment reminder I got from Safelite and he... and I need to create another paragraph so emphasize:

He stuck his finger in the air, twirled it in a circle and said "listen, we can go round in circles all day and it won't change anything ".

I've never seen such rude customer service.

He did that gesture at least twice, and the kicker is he distracted me from my phone, and I was one screenshot away from proof of "glass replacement and recalibration", but he was so SURE I was wrong, he wouldn't try to look into anything for me.


What SHOULD have happened is, he should have checked with the shop, likely would have seen glass there for my car, apologized, brought my car right back in to start the work that was supposed to be done, and let me know the soonest availability of my car with completed glass, regardless of me selling the car the next day.

Maybe I could have pushed the sale transaction if needed.

But regardless, he was stubborn, gave me an attitude right from the beginning, refused to look into my claim any further and said "look I'm sorry but there nothing I can do for you"

To which I said "you're clearly not sorry".

He then told me to leave as he was calling the cops.

Even this he could not get right, he didn't say leave OR I will call the cops, he said leave because I am calling the cops.

I left the office and went back to my car to call my insurance and the Safelite call center, while I awaited the cops.

My insurance and the Safelite call center confirmed the work requested was glass replacement, with the necessary Eyesight recalibration.

Despite my misgivings I decided to trust Safelite a second time with a windshield replacement. You see, I was burned a few years ago when they came to where I worked and replaced glass on my Ford Esacape and the upholstery around the glass was never the same.

So after a rock hit my windshield and developed a growing crack on my Armada, I did a lot of looking at reviews of glass shops in my area. No shop really stood out and of all the shops, Safelite seemed to dominate the reviews (probably because they are so ubiquitous). So because my insurance seemed to prefer them and they had the best reviews and they had weekend hrs, I selected one that had the best reviews even though it wasn't the closest. I would eventually come to regret that decision.

I drove the hr to go see them on a Saturday. They did the job quickly in about an hr and told me not to wash the car. Paid them extra to replace my wiper blades. I leave not noticing the grime on my upholstery thinking everything was great. About a week or so later, I'm driving home and hear a flapping sound outside my roof. I pull over to the side of the highway to find the frame around windshield separating from around the glass. I press it back in and go on home. I try to call Safelite and find myself in the fifth circle of phone tree hell that ultimately ends in my being hung up on. This was all during business hrs mind you. The next day I get a hold of someone and they tell me I have to drive back to do a "warranty claim". I drive back out that weekend and on the way there the frame pops out again flapping in the wind. They see it and tell me it wasn't installed properly and that I have to return after they've had a chance to repurchase the parts. They tape down the flapping frame and tell me I would get all new glass and a new frame. I make it back out again for the 3rd time and they replace only the frame (same glass with the same dead bugs stuck on). Despite all that, the best they could muster was a "Sorry about that." They couldn't even think to comp my wiper blades which showed me how much they really (don't) care. Another sucker sent by their insurance is soon to follow me.

I'll let you guess if I would ever let them so much as clean my windshield.

My glass had a crack had them come out to replace it ( paid extra) the replacement cracked and they said I wouldn't have to pay extra to have them replace their mistake.the they went on to schedule me two weeks out and rescheduled me twice and had ME come to them when I had paid for them to come to me.

Great services, technician was very good and detailed. Provided options and what was the best for my car. Great customer service and excellent work !

3/5 stars. Technician was quick, helpful and professional. My only issue is that he cut through my dashcam wire while removing the windshield and I now need to spend some time repairing/re-routing the wire.

I had a cracked windshield, I called my insurance company and they referred me to Safelite. The whole process was seamless, I scheduled my windshield. Carlos showed up when he said he would, he very professional. he even washed my side windows and vacuumed my front seating areas. Great job!
Tammy

Excellent service. Great explanation of the process. I'm very pleased with the outcome. I would definitely recommend to others.

I usually do not do reviews unless somebody is outstanding in their field and Safelite auto glass in Hooksett New Hampshire is outstanding! My insurance company set up the appointment at 2 PM at 2:30 they took my car in at 3 o'clock my car was done A rock hit my windshield earlier that day put about a quarter size crack in it and the technician who was absolutely fantastic (I'm sorry I don't have his name) fixed it and you can't even tell where the damage was. I highly recommend this service and business to anybody who is looking to repair or replace auto glass