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Royal Motors
Category: Automotive [Edit]
Neighborhood: SOMA1525 Howard St
(between 11th St & Lafayette St)
San Francisco, CA 94103
(415) 241-8100
2 reviews for Royal Motors
Wow. I saw the previous post and so dearly wish I'd gotten that kind of treatment. Instead, my requests to show me how to operate something in my relatively new car as well as my numerous requests left via voicemail to please call me back, were all ignored.
One of the issues that I brought my car in for was ignored, in fact I was told there was no problem despite everyone else who's been in my car being able to notice it easily.
The worst part was their calling to say my car was ready to pick up, my bf going down there to get it only to be told, "woops, we don't have the key," and being sent home with a rental for the weekend -- and then getting a call the next day saying it was ready (again, apparently with key), but now the rental place was closed, so I had to wait 2 more days and go down there again.
Then when I did finally get to actually get my car, it has a pretty bad scratch on the door. Are you f-ing kidding me?
The service guy said they'll fix it if I bring it down AGAIN a week from today.
You're damn skippy I got that in writing, because pardon me for having no trust in people who never called me back, ignored my requests, lost the key to my car, and damaged it while it was in their possession.
This place should be shut down.
The service techs at Royal are always on top of things. I took my Jetta in for repair and received 3 telephone calls during the day to keep me informed of the progress of the repair. When I picked up my car that evening I received a fresh beautiful rose. What a delight.
