Rossmann Repair Group

6/23/2016

These guys saved my life!

Last friday I gave up on my laptop having no fan and I tried to get it serviced at Tekserve because the weather was getting hotter and FCP was just lagging. After wasting 3 days at Tekserve they said that my laptop wasn't serviceable because A. I didn't have a fan in here B. I had no bracket for a fan. C. The computer in their words "had some poor repair work done". A customer overheard my displeasure and referred me to Rossmann Repair Group.

After a diagnostic Steve told me I was missing a connector on my Logic Board (whoops). So instead of telling me he had to replace the whole thing (which I was worried about but prepared to pay for it) he told me he can solder it and clean my logic board for about 100 or so. I told him DO IT.

Even though I did call like 4 times checking up on my repair (i had an editing deadline to meet) they were patient with me and I got it back in about 2 days. Not only did the repair save my life but they decided to bring my laptop in better shape by adding some missing screws from the bottom of the case. Even though that's a cheap fix it wow'd me in the customer service.

While I like to do repairs myself. My bad work in the past caused this headache. So whenever I feel like not doing a repair I will come back because they were prompt and my laptop is back to normal.

Thanks Louis and Team!

6/16/2016

After I spilled water on my laptop, the Apple store told me it was basically beyond repair. The screen was broken, it wouldn't charge, and they told me it'd be cheaper to buy a new laptop.

I brought my laptop afterwards to Rossmann and they replaced the screen and MagSafe board, and cleaned off the corrosion. A few months later one of the keys stopped working and they repaired that overnight.

Both times, I was very happy with the service and price. There's nobody I would trust more with my laptop.

5/20/2016

First off, it's been months since I've last visited Rossmann Repair Group. There are many cons to this store, like returning customer discounts and prompt replies to e-mails. However, it wasn't until I've decided to change my Macbook Pro's battery myself that I realized some things, which eventually lead to this three star rating.
I spilled some orange juice and hot tea about 6-7 months apart. First repair cost me $500. To give a little insight to my first experience with Rossmann Group: I contacted them and got a quote of $450 after Apple told me that it'd be $1200, so I took my computer to the store and dropped it off for about a few days. Second day or so, I got a message from their own forum-like system saying that there is a possibility that another part might be damaged and it'd be $50, but they didn't know for sure yet, and that they'd ask me beforehand before they went ahead and fixed it, which they NEVER did. I don't mind stuff like this, and this is still not the thing that caused the three star review.
Second repair didn't prompt a problem like that, however there was another one that's far more serious. When I got the Macbook back, the black plastic part on the bottom and behind of the screen was melted, possibly by a soldering tool. I told the guy who worked on my computer that there is no way it could be me, and even though he hesitated for a second, he agreed to fix it. A day or so later, a friend of mine called me on Skype. He told me that he couldn't hear me so I checked what was up. The OS didn't recognize the microphone, as in, the option/mic on settings was grayed out and not functional. So, I called Rossmann group and asked them about this, and they told me that they'd gladly fix it. I didn't have time to take it to them after that, but it was nice to know they'd realized their fault. However, this is still not the reason why I'm giving them three stars.
Last week, my battery failed completely. I called Apple and asked them how is that possible since it's only been over 430 complete cycles. They told me that the battery life is usually 1200 cycles and that it might be a defective battery (after 2 years), yet it'd still cost me about $500 to get it replaced. I seriously lolled at Apple's customer service, then called Rossmann Group again. They told me that it'd be $250 to replace the battery, and it'd be done within the day. First off, I am a little hesitant paying $250 let alone $500 for a computer battery. Regardless, I thanked Steve (I believe) and hung up the phone. Got myself a $60 battery/screwdriver kit and decided to fix it myself, and I did. Took me about 20 minutes to fix the computer and it now works like a charm.
Here is the reason why I am attaching 3 stars to this review: When I removed the bottom case of the computer, there were still large spots of orange juice and black tea residue. Let me rephrase that, it was all over the bottom aluminum case and still somewhat sticky. It has been months since the last tea repair, and about a year-ish since the orange juice one. Anyways, I cleaned it up with IPA 99% and went on with the repair. As I started to remove the screws along with the help of a iFixit article, I realized that about 7 screws were missing here and there. I mean, how hard is it to put back everything you removed, guys? There were pieces with literally two screw holes, and with one screw in them. It's not even a single screw under a pile of under electronic parts. It's like day and night. One screw is in, its pair is not. How hard is it to put it back together the way you put it apart? Let me clear something up, I've never ever opened this Mac, and Rossmann Group were the only ones to do so. Not even Apple has ever taken my computer for any sorts of repairs or diagnostics. But, I digress. There were spots of orange juice residue on both speakers, and some on the exhaust fan as well. The sad part in all this isn't even the screw part, it's the part where they told me that they'd clean the computer with ultrasonicsupersomething and that it'd look brand new. It's really disappointing, guys. I am really happy with the repair part of things, but it's really disappointing to see what I saw a few hours earlier when I was fixing my computer.

6/29/2016

They know what they're doing. Not to be trite, but why bother ever going to the Apple Store again.  Following some physical damage, my old Macbook Pro that was shelved for over a year was resurrected and works great again.  Super fast, convenient, and reasonably priced.

2/11/2016 Updated review

02/11/2016 - about a month after I made that post, I decided to start it back up and it worked fine. And as you can see, it's been working ever since.

I do hear something rattling inside so i think something in there came loose, but I'm not gonna open it since it's working and I want it to last until I buy my new msi laptop.

So once again the only reason it's working is cause of these guys.

So thank you very much!

6/23/2016

Spilled water on my less than one year old Macbook Pro. Now the Apple Store quoted me for $1300 to repair the laptop because the keyboard, track pad, and speakers were all broken. I went to other "authorized" repair shops and they gave me virtually the same price all over $1000+.  I saw Louis' reddit AMA and later saw some of his videos but honestly still felt a bit skeptical. When I went to the store the guy behind the counter quoted me for $475+tax to replace the parts and they said it would be done in 3-5 business days. I thought there would be a hidden charge for the repair and was prepared to negotiate after dropping it off. I came to pick it up and was charged that exact price. He said they fixed the logic board in order to fix the speakers which would normally be a $100-200 repair (which is already way cheaper than buying a new logic board at $800) but I would not be charged more since I am already paying $475 for the keyboard and track pad which they said was alot. In the end the final price was around $510 including tax.
As a side note, when I went to pick it up there was a young woman before me who brought in her phone for a screen repair. She was quoted $80 by the guy behind the counter because they don't use bootleg screens and he told her if she's not comfortable with the price or using a third party store  to just take it to the Apple store since it's just $20 extra. She was being a bit sassy but the guy remained professional. What a gem to find such an ethical group in NYC. 10/10 would strongly recommend.

6/3/2016

I had a graphic problem with my MacBook Pro from 2011.    I brought the computer to these guys and one of the guy looked at it & told me that apple recalled models from 2011 which I didn't know at all.  He could've just not tell me & fix the computer to charge $$$, but he didn't.  He told me to bring it to Apple & they'll fix if or free.  I really appreciate their honesty & definitely will bring my electronics to them in the future.

6/9/2016

Had my MBA worked on a few weeks back and have had no problems. Great group of people and they really know what they're talking about.

They're reasonable people and will work with you till your problems are resolved. Thanks Rossmann!

6/8/2016

In addition to repairs, Rossmann puts out excellent online instructional videos for board level repairs. I have never tried their repair services, however the content that they offer for free online is absolutely top-notch.

5/25/2016

On a Tuesday, my three year old Macbook suddenly "crashed" (blinking file folder with question mark screen). I took it to Apple, and they quoted me $750 for a logic board replacement. Of course, it's insane to spend $750 on a three year old computer, at that point you may as well get a new one.

I took it to Rossmann on a Thursday afternoon. By Friday, they have called me with a diagnosis. They say the hard drive is completely dead, as well as corrosion on the logic board, with little chance of recovering my data. They quote me at $350, over half of what Apple wanted to charge me.

By Tuesday afternoon, they call me to come pick it up with a brand new hard drive and extensive internal cleaning, and to my surprise, the data is completely recovered. I take it home that night, and it does the same problem screen. I take it back the following afternoon, they say the wire that connects the hard drive has failed (a common problem with Macbooks) they fix it in fifteen minutes (!) and for free.

My computer is now working like new, for $350! I hope to never have electronic problems in the future, but if I do I will certainly come here and recommend it to all my friends.

5/31/2016

Solid repair shop. Did a great job with my Mid-2014 Retina Macbook Pro LCD display replacement for reasonable price ($435). Very business-like, easy in easy out. Would definitely revisit if I ever need work done on my laptop and recommend to anyone.

2/1/2016

I took my macbook air here for a second opinion after the first place I went to told me I would need to completely replace the logic board for $$$$ and that it would take almost a week to order it.

Louis checked out my computer as soon as I walked in and told me he could fix it for half the price.  He fixed it and even let me watch/answered my questions as he worked.

In total it probably took an hour for him to get my macbook working like I had never spilled water on it (oops...).  Very happy with the service & will be returning if I ever need work done again in the future!

9/11/2015

Amazing, quick service AND it's really cheap. They will diagnose what's wrong with your electronic for free and then offer a price quote, which you don't have to take but it's fractions less than Apple repairs and other repair places. My MacBook retina screen was replaced for $4-500 less than Apple quoted me. I've also had iPhone batteries and buttons replaced.

I've been here twice (in the morning) and received same day service both times. They're efficient and really know what they're doing when it comes to diagnosing and fixing your electronics.

1/7/2016

No bottled water at the door, no cutesy decorations, no numbered tickets to grab. This place just fixes computers and they do it well.

My first problem was a frizzy laptop that was refusing to function, hella scary as I only had one backup and I wasn't super confident about that one. They said it was an old hard drive, replaced the drive, copied the data, upgraded the system, I picked up the computer the next day. Problem solved at a reasonable price, and fast.

Next, my kid's laptop had a W key go broken (his fault, jamming that game key). And I do mean broken, not just popped out of its socket. Brought it in. A few hours later I was called to pick it up. No charge, just a tip if I wanted to. (I wanted to and I did!)

That's what I want from a computer shop. Fixed computers. I can buy my own bottled water.

5/25/2016

Very fast reply, sadly couldn't do business with them still very helpful.

4/4/2016

Extremely pleased with service rendered on a MacBook Pro. Professional and reasonably priced, repairs are top notch and done well. I discovered the Rossman Repair Group after watching one of Mr. Rossman's many repair videos on YouTube. As an IT professional myself, I really liked what I saw, he certainly knows what he is doing. Many of the videos provide a fascinating look into a small business and a straight forward how-to fix it yourself if you're able. When our company needed a repair we couldn't handle onsite, we decided to give them a try and were glad we did. Thanks guys!

4/4/2016

Timely diagnosed and fixed my liquid damaged 2015 MBP for ~$400-600 cheaper than quoted at Apple. Good people. Glad to give them my business.

11/20/2015

I'm very pleased with the quick and quality work this group did to repair my MacBook Air, which took a small spill and suffered a cracked screen.

I am generally not squeamish about doing some basic repairs myself, but when I looked at the cost of buying the parts, along with the trickiness of Apple's construction on this model, I decided paying a small bit extra to have a pro do the job would be worth every penny. The cost was very reasonable, and super competitive compared with any other outfit I found.

This is also the kind of small business I want to support. They obviously work very very hard and hold themselves accountable for getting the job done as they promise to. I also love the owner's profanity-laden diatribes on youtube (he and I seem to share a complete lack of tolerance for BS).

I hope I don't have occasion to need their services again -- but if I do, I'll do business with them again in a heartbeat.

10/19/2015 Updated review

Update Oct, 2015.  Another great experience at Rossman!

My mac book pro would not turn out..deads...no lights..nothing....I called an Uber and immediately brought it to Rossman. Did research and saw it could be a logic board, or power supply, or perhaps bad keyboard...repair ranging from $75-$575 depending on what it was.

Three hours later, Steve, calls me..."it was a loose ribbon...get your MacBook" I arrive there and have my credit card ready to pay...the price.ZERO... they said no charge..Not only is that almost too fair I am sure many shops would have found as way to make it an expensive repair.

I am sure it took at least a half hour to diagnose, and they charge me no money...For the record, I donated $50 in Rossman's name to a local charity that I will let them know of personally and not on here.

While Rossman's location may be slightly inconvenient for those above 23rd street , I highly recommend that anyone with any mac or iphone issue go to them and no one else!

3/14/2016

Brought my Mac in because of a hard drive corruption. Previously took it to Best Buy and TekServe and was quoted $500+ to get the data- not affordable. Brought it to Louis and he was able to pull up the files in 10 minutes. My jaw hit the floor, I couldn't believe it! He extracted all of my data into a recovery folder on my desktop for me and restored my OS at a fraction of the price of other places, and it only took 1 day. Incredible!! I'm so appreciative, thank you Louis!