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Riviera Hotel & Casino
Categories: Event Planning & Services Hotels Hotels & Travel Hotels Restaurants Arts & Entertainment Casinos Hotels, Restaurants, Casinos [Edit]
2901 Las Vegas Blvd SLas Vegas, NV 89109
Neighborhood: The Strip
(702) 734-5110
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Parking:
- Garage
- Attire:
- Casual
- Good for Groups:
- Yes
- Good for Kids:
- No
- Takes Reservations:
- Yes
- Delivery:
- No
- Take-out:
- Yes
- Waiter Service:
- Yes
- Outdoor Seating:
- No
- Wi-Fi:
- Paid
- Good For:
- Lunch, Dinner, Breakfast, Brunch
- Alcohol:
- Full Bar
- Noise Level:
- Loud
- Ambience:
- Dive-y
- Has TV:
- Yes
- Caters:
- No
- Wheelchair Accessible:
- Yes
229 reviews for Riviera Hotel & Casino
Review Highlights
"Large flat screen TV and iPod docking station."
(in 12 reviews)
"Not to mention the beds are very comfortable."
(in 6 reviews)
"It's one of the last old school casino's and I loved that..."
(in 12 reviews)
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229 reviews in English
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Review from Curling L.
Las Vegas, NV
1/26/2012
The Riviera, once the Center stage of the Strip, now on the outskirts. But If you are looking for a deal to stay on the strip, this would be an ideal location. The newly renovated rooms are not bad, still a bit old school, but clean and comfy for a great price.
The Casino itself didn't have much action for a Sunday night and it seemed to be more happening cross the street at the Circus Circus.
Staff was friendly and I would stay there again, bang for the buck!
oh, and free WiFi..... -
Review from Robert S.
Quincy, MA
2/6/2012
I was looking forward to going back to The Riviera. Years ago, if one wagered twenty bucks, they one an awesome embroidered denim jacket. It had the desired effect, we pitched a tent there and gambled.
Not this time. That promotion is gone, as is "Nickel Town", which used to be attatched.
I only saw one waitress on the main slot floor, blonde, a little tall, short haircut. She scowled and attempted to make no eye contact. Hey lady, I am a good tipper, and you don't even know me yet, what is with the hostility.
We left. We didn't give the Riviera a dime. I worry about this end of the Strip and wish the R the best, but it didn't seem like the same place. -
Review from Jeremy S.
2/6/2012 1 Check-in Here
Out of curiosity I wandered to the back of the casino for the first time yesterday. I looked and felt too clean to be there, particularly early in the day. I felt like I was receiving unwarranted attention until I realized that I was probably the only person in the place that was under 60. The stale, smoky air was stifling and I left satisfied in knowing that I'd not been missing out on anything in my avoidance of the past.
I'm a bit nostalgic when it comes to some of the older casinos, but that did not carry over to the Riviera. -
Review from Mark G.
Dallas, TX
2/8/2012
What a dump!!! Just got back from a 3 day stay at the Riviera for the first time. The newly "renovated" rooms in the Monaco Tower are pathetic! The curtains were falling down, the towel rack in the bathroom fell off and the room itself looked like a standard budget motel! The only good thing was the iPod dock and the falt screen TV. The maids were knocking on my door, even with my 'do not disturb' sign on the door! Also, they were very loud in the hallways as they were cleaning speaking in some foreign language. Stay away. I've been to Vegas about 40 times and this was the worst place I've ever stayed. The Sahara was nicer than this DUMP!!
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Review from Amy P.
Marysville, WA
2/5/2012
Ok. When you go to Las Vegas to get the hell away and have to pay for airfare as well. All I can tell you is it's old, worn, but CLEAN! I did feel as if I was stuck in circa 1978 for a few days but hey! It actually worked for the money. It's not fancy and far away from the new part of the strip so I suggest instead of paying for monorail tickets bring or rent a car!
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Review from Mark W.
Las Vegas, NV
1/25/2012
There is a very good reason why The Sands, The Frontier etc. were torn down = Time had passed them by in the fast lane. There is a reason why The Riviera is still standing and that is because it got a reprive from the economic downturn we are currently experiencing, The same economic downturn that forced the halt of construction of the Echelon across the street from The Riviera and the massive Fountainbleu right beside it to the north as well as the closure of The Sahara right up the road.
Had any of these construction projects gone forward to completion it would have been The DEATH NAIL for this hotel that is living on borrowed time. As it is, the only thing that has people staying there is its "$25 a night rooms" and as you might imagine, this draws in every type of undesirable element that you could ever imagine.
Lets start out driving North on LV Blvd in an attempt to check in to the Riviera. Its 6pm on a weekday and as we slow down in our approach to the Hotel there is a sign indicating "Check in" and a ramp leading down. Here we meet a old bald overweight Security Guard who is walking as if he has a load in his pants and he is none to pleased to see us. This person should be running a Prison instead of a Hotel, only time has passed him by as well and he;s probably lucky to have even this job. He surely informs us that this area is closed and the check in is around the back. (Why have a sign on the Strip indicating that this is the check in then?!) So we wind our way through and around this mammoth underground area and come up a ramp that brings us to a road with another entrance that appears to be the Check in area.
As we attempt to park here we are approached by a large Security Guard on a bike dressed in yellow & black and he too is in no good mood and informs us if we park here we will be towed. I ask him where the check in is and he points towards the road and rides off on his bike that is somehow holding up his massive weight. You would think that a Hotel that is on its last leg would at least try and have some kind of "Customer Service Awareness" or signs indicating where the Check in area is at....you'd think right?
So I get back in the car and we drive towards the area the chap on the bike pointed and we come to a curve with 2 tunnels in front of us both indicating one way traffic and NOT our way! We go forward as this is our only option and drive around a parking garage and finally come out on a road where we finally see buses & cabs and the likes and we move towards this area and get out and ask if this is the check in. Again we are met with more hostility being told by a "Bellman" that we cannot park our car here and that we need to find a parking spot and then check in. He does offer to take our bags though.
Now we are faced with finding parking. Good Luck with THAT!! We drive around the first garage we come to and go all the way to the top finding no available spaces. Now instead of us wasting our time and gas, wouldnt it be appropriate to have a sign indicating that the garage is FULL? I guess that would be to modern of a concept for this 50's era hotel. So we drive off further and further away from the check in area to find parking in a lot with buses, semi-trucks with trailers and we park there. As we get out we are approached by some derelict that has seen better days who asks us for some change. I guess this is Parking Lot Reception?
Finally we get to the Front Desk and there is a winding line of 120 people (I counted them = 120!!) all waiting to check in to the hotel and at the desk there are 2 clerks slowly making there way here and there with papers in thier hands checking people in. I walked to the front of the line and asked a group how long they had been waiting and was told 1 1/2 hour. Are you kidding me? I guess EXPRESS CHECK IN is a concept the management running this place further into the ground has never heard of?
We left and checked in to the Marriot on Convention Center Drive where we did not have a reservation and the entire process of parking, checking in and getting to our room took less than 20 minutes. After reading some of the comments here I'm glad we did. I guess if you like living in the past The Riviera is for you. My advice is to have ALOT of time on your hands, prepare to be treated like a prisoner, have some extra change for the derelicts wandering around and get there soon because THIS PLACE IS ON ITS VERY LAST LEG.....My better advice is DONT......You have been warned. -
Review from Ace C.
Torrance, CA
1/18/2012
This was my first time ever booking a hotel online so I would like to point out some tips for nubcakes like myself:
1) Even though you're booking a night for the same exact day, online prices will change from week to week. Keep that in mind when looking for a deal.
2) Booking a hotel from its actual website will only give you access to the highest available price they offer. It's best to scrounge around for some other sites that will allow you to book at other hotels.
3) Hotels do not reserve your non-smoking or smoking request (either that or Rivieria doesn't do that at all).
4) There is a hidden facility fee (at least Riviera hid this from me) that they will charge you at the front desk when you check into your room (it costs around $9).
Now that my online-hotel booking cherry has been popped, let's talk about the Riviera. First off, it's one of the cheapest (if not the cheapest) main hotels on the Las Vegas strip. I paid $128 for a night (not including the hidden facility fee). However, you really get what you pay for.
The rooms themselves have a relatively effete view of the strip. However, the beds are comfortable enough. The room service is average and I had no idea where to get extra towels. They have a pool but no jacuzzi!
I had the opportunity to eat at the in-house buffet which gets a two star rating from me. My most memorable moment involved me raising my hand to get the waitress' attention as I was absolutely parched. She looked at me and said, "Don't you do that." My cronies and I were in a curious quandary because we could not figure out how I was being rude. Her rude attitude continued for the entire time we were there. Now every time I raise my hand for anything, my friends will promptly look at me and say, "Don't you do that."
The food itself is typical of a veritable plethora of buffets: average. If anything, always forage for a section that includes a chef cooking food right in front of you. Fortunately, this buffet had such a chef. This convivial cooker served us some sumptuous omelets. I responded with a dollar tip for his services. However, the only tip I gave that feckless waitress was a note saying "Get a new job." Zing! -
Review from LI NY Foodie R.
Mineola, NY
2/3/2012
Hotel - 3 stars
Price - 5 STARS ***** Got $25 on expedia for 2 different trips
Rooms - 3to4 stars My room was updated and just like any other standard room. Nothing fancy, but good.
Although the hotel has 1970s carpet and the casino and lobby are outdated, The service was good, and the price was right. I LOVED the old style Maquis lights out front. Nice to see, as the Riv and Circus are the only two left outside Freemont street with the old lights at night. Hotels have a fast food court which is cheap and convenient, but not open late. Casino has a nice bar as well as a separate British Pub, Chinese restaurant, Steakhouse, and Buffet. No hot cocktail waitresses!! Go to Paris, Orleans, Wynn, or Bellagio Hotels for hot cocktail waitresses.
All in all, I liked the old style, because my room was clean and new.
Just like the hotel food is eehh, but prices are fair.
Location is OK, about 8-10 minute walk out of the back of the hotel to Las Vegas Hotel where the monorail stops to go to the main part of the strip. Not a nice walk, through deserted parking lot. Not recommended, unless you're just a group of guys. Instead, 8-10 minute walk to the Wynn and fashion show mall which begins the main part of the "newer strip". If you're young it'll save you lots on cabs. About 2 minutes past Wynn is Monorail stop at Imperial Palace. If you're coming home late from the main strip its about $5.00 cab from Las Vegas Hotel Monorail. -
Review from Danie B.
Mountain View, CA
1/8/2012
If you plan to stay here, you must know what you are looking for.
If you want a good experience for your stay at the strip, don't stay here. The hotel is absolutely on the dead side of the strip. If you want to be close to what's happening, stay at a hotel in the middle of the strip. If you are looking for cheap accomodations, this is a good choice. But be prepared to walk far or use public transportation to get anywhere interesting.
Stayed here for a convention that its convention center was hosting (no it's not adult con) and it was a smart decision to stay here since besides attending the event, we weren't really up to going around the strip.
Recap:
Rooms - coming in, I set my standards low but I was actually surprised how the rooms in the Monaco tower were updated. New TV, soft bed, modern bathroom facilities, decor is also up to date. Also, free wifi in the room. My problem was regarding the door. It was hard to close. You really have to yank very hard for it to close. And it's not just our door that's that way. In the wee hours of the night or early morning, you will hear loud bangs from your neighbor because they too have the same door handle.
Hallway - the hotel needs to invest in new carpets. it was difficult to drag my suitcases when the carpets are wrinkled, unsmooth, and uneven.
ABC Stores - This is probably the best part of this hotel. I got everything I needed during my stay here.
Overall, the place is not the best, but like I said, you really need to know what you want to stay here. If you don't really care about the rest of the strip and is here for the convention. Stay here. -
Review from Annah D.
San Jose, CA
1/10/2012 1 Check-in Here
Had a very bad experience. Our so-called updated luxury room was disgusting - outdated plumbing, dirty linens and room was filthy and smelled.
Rooms had dated look, carpet was stained, heater was not working properly.
The amenities in the hotel are weak. The casino is low end and the dealers are either rude or don't speak english.
The location on the strip isn't good either. It's far to walk to get down to where the action is.
I think this hotel has had its day and people should choose from all the other hotels on the strip -
Review from Jenn R.
Tempe, AZ
1/4/2012
Eh, can't complain.
I spent 3 nights here in December. My buddy's mom works for another hotel (which shall remain nameless) but on short notice she was able to get a ridiculously cheap deal at the Riviera. I was expecting a lot worse based on some of the reviews, honestly.
I only ever came in through the lobby and went straight up to my room - we walked through the casino once (and I was inebriated enough to not care that it was deserted on a Friday night). It was old but clean, and my room was reasonably nice. Sure, the bathroom was obviously from maybe the 80s at the oldest, but Christ people, it's a lot of money to renovate a whole hotel when it all still works.This is not the Hilton or Four Seasons. Anyway, it was clean, the beds were comfy, we had a flat-screen TV and iHome dock, there were towels/soap/shampoo. I was pleased with the place.
The only real downside to me was the neighborhood - in Vegas, you don't want to drive between the traffic and impending inebriation, and this was NOT a nice area to walk through. It was about 2 blocks of "Oh my God, we're going to get mugged" before we reached the Wynn and the real strip.
Oh, and the maids neglected to clean my room the second day. Mind you, the two of us who were up to no good kicked them out when they knocked at noon, so maybe we frightened them away. Oh well. -
Review from Bernard S.
Prather, CA
1/28/2012
Are all the wrecking balls and implosion teams booked out or something? Why is this embarrassment to lodging and gaming not reduced to a pile of rubble with chunks of polyester pants, disco balls and coke vials mixed in. The last time this hotel was relevant sinatras nut hairs were still black. On a more positive note the bed is nice and they have nice plasma tvs.
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Review from Sandra F.
12/14/2011
When we first visited Las Vegas in the early 2000, I thought this place was cool! There were many old school casinos which I liked- Westward Ho, Stardust and definately Riviera! I know now that people would rather go to the newer and bigger Casinos, but there is something about this place that gives me great memories.
It could use alittle more remodeling, but I like the gaming selection, the fact that you cannot get lost in this joint and the atmosphere! -
Review from T B.
Elmhurst, IL
1/23/2012
Stayed here with my family last August. We will for sure be back this coming summer!
The RIviera is a true Vegas Classic as Vegas should be.
While it is at the end of the Strip you can still walk the strip after all it is only 4 miles and there is so much to look at along the way.
We arrived early . The only down side to this hotel is that check in is at 4 if they have a room ready you should be able to check in no matter what the time is.
The hotel was Vintage Vegas which is a breath of fresh air considering all the others except a few are way too modern.
The room we had was in the Mediterranean North Tower.It had just been remodeled which was nice . It had Comfy beds nice shower and for those who like them a flat screenTV, which I could care less about your are on Vacation you are not there to watch TV. Everything was extreamly clean that is the one thing I worry about. The size of a room and what is offered in room is of no intrest to me.
The food court was nice they had a nice choice of food. There is a McDonalds across the street and a Dennys about a block down.
The pool was very nice and clean. The Casino is also very nice because it is not crowded. There isa Duce Bus stop right in front of the hotel so you can hop right on.
This is a Great Hotel to stay in if you want Vintage Vegas and less crowds.
Thanks for a Great Stay Riviera!! Looking foward to stay with you again this year!! -
Review from melissa w.
San Diego, CA
11/28/2011
I won a "free" hotel voucher thing (not exactly free since I had to pay tax and fees) and since I was going to Vegas for a concert, I figured it would be the perfect chance to use it. The only place in Vegas my voucher was valid for was the Riviera and I figured, "how bad can it be?" Old Vegas has it's charm, it's still on the Strip, so I thought it would be fine.
Esh. Where do I start? First off, the elevators in the parking structure are seriously scary. Everytime we got in them, someone would remark that we were going to die, the cables would creak, and it was just freaky. It got to the point where we started walking the 6 flights of stairs just to avoid the scary elevators. We also started parking in the uncovered lot just past the garage, just to avoid the elevators!
Check-in? Slow like molasses.
Shops? Lame. The only good stores are the ABC stores, which have very reasonable prices.
The room? It looked like it hadn't been updated since the 80s, except for a flat screen TV and iHome alarm clock. The clock still had the wrong time and nobody had changed it since daylight savings ended. The AC in our room rattled all night and we had to slap the panel in the ceiling to get it to stop. Every hour it would start again. We really should've asked for our money back at that point. The walls were thin so we could hear the guy next door yelling at his kids at 7AM. The curtains didn't close all the way, so we woke up when the sun came up.
The bathroom was okay, but there wasn't even a stopper in the sink. I was paranoid I would lose an earring down that thing. The sink pipe ran into the wall and it was just ghetto, like someone just freehand cut a circle in the wall and stuck a pipe through it. The toilet was like an industrial toilet you see in public restrooms, so I used my foot to flush it every time.
Oh, and the Riviera is still on the Strip, however, it's really far from anywhere you'd want to go, so you can't really walk anywhere. Thankfully, we had our car, so we just drove everywhere. -
Review from Scott A.
Austin, TX
11/22/2011
Very inconsistent experience.
It took forever to check in -- they were severely understaffed for a Saturday night. On the other hand, the desk clerk was very nice and did a great job handling the guy who tried to cut in line. Also, when we finally did talk to a manager later, he comped us Sunday brunch.
Our room was nice, but the hotel itself was rough around the edges. This was especially accentuated by the large number of empty (and not cleaned out) shops in the retail arcade areas.
The pool was a beautiful Olympic sized lap pool, but they had a floater divider between the shallow and the deep end, making it impossible to swim laps. The pool also didn't open til 9am. I suppose that may be early for the typical Vegas visitor, but there were at least a dozen people out there waiting for it to open.
Of course, when we arrived for Sunday brunch, we were a few minutes early -- they were still serving "breakfast" rather than "brunch". We tried to ask what was on the brunch buffet, and the hostess just said something like, "Well, you know, it's brunch, which is a mixture of breakfast and lunch, so it's got some lunch items on the buffet too." NOT helpful. We eventually talked to the restaurant manager, who was extremely apologetic and helpful, but still... Turns out the food was great and our server was really nice, though. The chef doing the made-to-order omelettes was friendly, had a great sense of humor, and was making fantastic omelettes.
One tip: if you sign up for their Players Club, you get comp tickets to the comedy club. We were able to go to the late show there after going to the early show of LOVE over at The Mirage.
Also, the Indian restaurant in the food court -- fantastic, if a tad over-priced.
All in all, I wouldn't generally recommend it, but if you're travelling last-minute and looking for a deal, it's passable. Just allow time for check-in. -
Review from Lisa J.
Eugene, OR
Good gawd, no...
The manfolk had received a call from a tour company named Casablanca Express. For $150, we could stay three nights in Vegas and receive some discounted meal/entertainment vouchers. We both own timeshares but thought "hey, it's $150 and it's Vegas, baby!". He asked them how they could offer such a low price and they said that The Riviera had gone through a remodel and they were wanting to show off the new accommodations.
I had checked Trip Advisor and noted the comments from other travelers. I thought that they were probably kind of snobby and "how bad could it be?".
Let me tell you how bad it could be. Our taxi dropped us off and upon entering the registration area, there were at least 30 people waiting in line. There were only four people available to assist the guests. We waited in line for 45 minutes. Note that there is NO where to sit and it would probably be impolite to sit on the ground with your suit case.
After getting to our room, I noted the two beds. Jokingly I stated that we each get our own bed. Then I noticed the size of the bed. They were full size beds! The only question the attendant had asked was smoking or non-smoking. We are not large people but at my age, I really prefer at least a queen size bed. Other than a few "special" times, we slept in separate beds. Very romantic!!
Then we get to the room itself. When we were told that the property had gone through a remodel, I would think that they would put us in one of the newer rooms. No, our room was circa 1975.
There was a sticker on the mirror in the bathroom that asked that we keep the staff safe and if we had any hypodermic needles to dispose of to ask housekeeping for assistance. Seriously?! There was a Dole banana sticker on the bathroom counter that was there when we arrived and was there when we left, even though housekeeping came in each morning. The cupboards under the sink wouldn't close.
The room was not clean. The window, that overlooked the pool, had mold/fungus in the windowsill. I wouldn't have noticed this except the drapes were falling off the hooks and I was trying to put them back up.
On one of our ventures out, I noticed a room service tray outside one of our neighboring rooms. The tray was there for more than 24 hours!
I know that we didn't pay much for this hotel stay. As I told the manfolk, if I make it out alive and without bed bugs, I'll consider it a blessing.
If you must stay here (why would you?!) ask for an updated room. Otherwise, contact housekeeping if you must dispose of your syringes.
Ugh. -
Review from Penny S.
10/20/2011 1 Check-in Here
It's not the Bellagio. Heck, it's not even Bally's. You won't find fancy pants roaming the halls but it has one amazingly huge, gorgeous saltwater pool and the rooms are clean and big (though the downside to the size of the rooms is that we had a small bathroom with a standup shower which was fine, but there were no shelves in there and nowhere to put your little shower items). Even though our room faced the floodlights that lit the building, the room remained dark due to the heavy drapes.
Cheap rooms via Kayak dot com ($28/night what!), free parking, decent food options but the place is a maze so don't think you're going to roam free in and out. The WiFi isn't free but there's a McDonald's across the street in case you need it. Heads up - book online book online book online. You will completely avoid the ridiculously long check-in lines by doing it at an electronic kyosk. Tip! -
Review from Vinny C.
Escondido, CA
12/12/2011
Warning: If you've seen the incredibly cheap rates for "Penthouse" suites at the Riviera... DON'T DO IT!! It's a lie. I booked two 2 Bedroom Penthouse Suites for a birthday party... in addition to 5 other double rooms downstairs. They gave us ONE regular two bedroom suite and one "Mini Suite". Front desk manager could care less and told me I was free to stay somewhere else if I didnt like the rooms.
Also... I never saw a flatscreen TV in any of our rooms... even though their website boasts about them.
This place is a dump... the casino sucked (6-5 blackjack everywhere, dumpy sports book, cheap machines and ONE bar)... and they repeatedly lied to me when I spoke to reservation people on the phone to verify our suites.
It's also not NEAR anything... except the Circus Circus. If you want to see Vegas, you will be taking lots of cabs.
I finally got a response to one of the angry emails I sent out... the GM offered me a comp'd 'deluxe' room... during the week... for one night. Geee... thanks. And still managed to make the offer WITHOUT apologizing.
I will only ever return to the Riv when they knock it down so I can pee on the rubble. -
Review from Alex K.
Los Angeles, CA
1/5/2012
I will never go back this place again... Room too old and i got allergy from bed. It's so dusty and when i check in i have to wait long time. Then i walk to my room I saw trash still full. suckk !!!!! And they didnt provide toothbrush when i call. hk said i have tpo purchase at giftshop..... horrible place ever
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Review from sandy c.
Tustin, CA
12/27/2011
Please please don't even think of this hotel as your choice to stay in Vegas.
1. Has very very rude staff right from reception, where they denied to accept my Expedia booking.
2. Rooms are dirty and can see the quick fixes applied in bathroom
3. No hot water randomly at morning hours
4. Has Bed bugs***
5. Room service answers call after 20 mins of wait/hold time.
6. parking elevator is total crap. Only one out of two elevators is working which stops at all floors even no one requests stop. It's like one of the amusement park ride exp.
Suggest to never ever stay here even offered free! -
Review from Jeremy T.
Costa Mesa, CA
11/17/2011
Just stayed here last weekend. I would have never booked here I prefer to stay up town Planet Hollywood. But we were in town for the World Paintball Championships. When we first booked it was only $60 a night for Friday, Saturday. That is a great price for a weekend rate.
They would not let us check in early most up town hotels do. We parked in the structure so I can't comment on the valet. The walk from the structure to the hotel is short but there is a smell that will hit you like a ton of bricks a mix of fecal mater and rotting food. I guess that is what I get for not using the valet.
Once inside the signs posted made it easy to find the check in desk. The pool and area surrounding was closed but it was 50 degrees outside. But during the afternoon it would have been nice to sit on the lounge chairs and take in the sun. Great for a hangover.
We upgraded to a suite for an additional $60 a night not bad would have been better if it was $40. The room had very old decor but was clean. It had a bar which is really nice with a refrigerator a plus. The beds were a bit hard and they promised roll a ways in our room but did not get them until we called twice. The TV's were old but worked and had a clear picture. The jacuzzi tub looked new but the shower looked old and had some mold in the corners YUCK!
We ate at the Thai restaurant and the food was good and the price was OK. We ate one time at the food court and the food was OK but the people working there were rude especially in the fast food Chinese restaurant.
The event was great it was close and well run. I only wish that the hotel would have had coupons for seating etc.
All in all I will only go back to this hotel for the NPPL Championships. I will continue to go to my favorite hotel Planet Hollywood. -
Review from Aaron F.
San Diego, CA
1/14/2012
I just waited in line for over an hour to check into the hotel. Over an hour!!! Unacceptable!!!!!!!!
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Review from Kathy M.
Norwalk, CA
1/13/2012
The staff at the Riviera is VERY rude! A couple of staff members started talking about my family and I in front of our faces just because we had asked, earlier, if there were any rooms available. RIDICULOUS! Not only did they have bad attitudes, but they kept us waiting for about an hour until we got our room. Also, the restaurant inside the hotel has very poor quality food. If I could rate this hotel less than one I would.
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Review from J P.
San Mateo, CA
12/30/2011
All i have to say is 1 hour check in. WTF!! The rooms where seemingly old & out dated. For a hotel in Vegas I was expecting a slightly more updated room. Our experience was maybe the worst I have had in any hotel. Again, the checkin was ridiculasly long, and I'm not joking when I said 1 hour!! And this was at 12:15am, on a Tuesday! Then we walked all the way to our room which was about a 10 min walk, with 2 kids mind you. Then we get into our room and just get a wiff of stall cigarette air. We specifically asked for a non smoking of course. So we called the front desk from our nasty room and we were on hold for more than 10 min, after being already frustrated and tired we decided to go to the front desk and go straight to the person and made our statement. We finally got our non smoking room, but also got very uncomfortable beds. I could go on and on, but let's leave it at that. If you don't believe me just try to experince it yourself and you'll see.
I normally don't write this long of reviews but this 1 just took it! And again, I could go on and on. Bottom line, choose a different hotel if staying in Vegas, The Reviera just didn't cut it. -
Review from Kristen B.
Astoria, Queens, NY
9/2/2011
I stayed here for RollerCon 2011 and had a decent experience, but a couple big problems. Checkin was an absolute nightmare; it took over an hour for a line that wasn't really that long. Upon arrival, I discovered that I had accidentally booked a smoking room through Orbitz (even though I specified that I wanted a non-smoking room, I somehow chose an "upgraded" room in a tower that ONLY has smoking rooms...wtf). The girl who checked me in said that she could get me a non-smoking room in another tower, but that it would cost extra. I agreed only because I didn't want to spend a week in a room that reeked of cigarettes.
Turns out, my new room came equipped with pillowtop mattresses and a mini fridge. I later wondered if I could have transferred to a room in another tower that didn't have all these bells and whistles and not have had to pay extra. Oh well...
The pool is a LOT smaller than the other Vegas hotels I have been to. The Riv is also not very convenient to other places on the strip. It IS, however, located very close to a Walgreen's where you can stock up on goodies for your mini fridge. The layout of the hotel is awful and it's hard to find anything -- but I suspect most Vegas hotels are arranged like this so that you find yourself getting lost in the massive casino.
At one point, the girl who I was sharing the hotel room with called down to the front desk to ask about using the safe that came in our room. She was on hold for 20 minutes and was transferred twice just to ask this simple question.
The accommodations are fine, but they will upcharge you for everything and the customer service blows. I would recommend finding lodging elsewhere on the strip.Listed in: Sin City
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Review from Deanna C.
San Marcos, CA
10/24/2011
I haven't had a vacation in over 5 years...... came out here for Southwest Challenge ( 9-ball pool tournament) Didn't have a lot of money to spend and planned on just playing pool.
Check-in took a lil long but, there were a lot of people in line. The Casino was nice enough... the pool area was nice. The rooms were nice with flatscreen tv, fridge ( OK I was glad there was not a mini bar... I mean come on... they figured out ppl wanna put their own stuff in to save money!)
Room service stops at Midnight.... but, one of the restaurants, Banana leaf is open til 4am. Chicken fried rice is great but, stay away from General TSo's chicken. (dry)
The beds were just what I needed after a lot of walking and feeling so tired and sore! So soft and comfy! The shower had hot water.... that didn't run out. Came back one night and the lights wouldn't turn on in the bathroom. I left... came back and they had already completed the work order and fixed things.
The only thing upsetting had nothing to do with the hotel... it had to do with the people that put up the pool tables and take them down... they started taking the pool tables away while people were still in playoffs.. it was VERY distracting..... I honestly don't think I'd come back for the 9-ball challenge again... but, I will come back for the 8ball.
I'd have no problem staying here again. -
Review from Leo K.
San Francisco, CA
8/30/2011
Sorry to typecast, but unless you're from the Ozarks, you're not going to feel like the Riviera is your kind of place to stay.
I once ordered a RBV while playing some roulette here (the true skill player's game), and it tasted like a glass of old school Ecto Cooler that had gone sour. Knowing that a place like this might substitute another energy drink for Red Bull given budget constraints, I asked the cocktail waitress what exactly she had given me with my vodka.
I don't remember the exact name, but I remember looking this energy drink up on my phone and learning that it had been banned in something like 70% of the states west of the Mississippi back in 2002.
A lesser man would have probably perished.Listed in: Vegas Hotels, Restaurants,…
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Review from Lisa R.
San Francisco, CA
10/8/2011 1 Check-in Here
Never again. Booked on hotwire so didn't choose this hotel specifically. Check in took FOREVER and the line really wasn't that long. What are they typing into the computer that takes so freaking long to get you checked in? When I casually mentioned it to the man at the counter to see if there was another staff member to help out cause I felt bad for all the people in line, he looked at me like "so what? How dare you complain?" He told me it was 3 hours to check in on weekends and I should be thankful it wasn't a friday night. Ridiculous!
Then he tells me he has to charge me an additional $8 or so for resort fees. When you book on hotwire, isn't everything supposed to be included already? If I had known that, I would have booked the 4 star for $12 more and saved myself the headache of this classless establishment. Learning experience...don't book anything less than 4 star in Vegas under any circumstances. No free Starbucks in the morning or free cocktail last night. No effort to resolve the issue. Customer service is not a word understood here!
The room was decent. It was clean and adequate. Bed was comfortable. I almost gave 2 stars cause the room was fine but a hotel is not just about the room, especially in Vegas.
Buffet was gross. Bf looked at it and walked away. That should tell you something. We both got completely lost in the maze from the parking garage to hotel check in. I tried to call the front desk to check out and was put on hold forever. Are there only three employees running this whole place? I'm sooooo tired of poor customer service everywhere I go. Grump! -
Review from Kathy C.
Virginia Beach, VA
2/2/2012
We reserved here because we were joing friends who were staying here. I was a bit skeptical after reading the reviews, but we were pleasantly surprised. There was about a 10 min wait to check in (at rush hour on a Tues). The clerk was very friendly and helpful. We stayed in a renovated room in the Monaco Tower. The room was much nicer than I was expecting for an older property. Housekeeping was good. Overall experience very good. Would stay there again. The only complaint we have is with the sports book - DO NOT USE THEIR SPORTSBOOK. Go to a different casino to place your bet. My husband placed a bet on our hometown college basketball team. They won. He went to collect his winnings only to find out the jerk had put his money on the other team. So, we're out our winnings of $70. Yeah, hubby should have checked his ticket (learned lesson here), but you would expect that the clerk is giving you what you asked for.
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Review from Lauren O.
7/20/2011
After deciding to take an impromptu trip to Vegas, my hubby and I booked the Riviera through http://Expedia.com, so we could save some money on our hotel. The room was on average 27 dollars a night, which is a steal for summer in Vegas. The ratings weren't too stellar but we gave it the benefit of the doubt. So we arrived and we were given a room with two beds even though we booked a room with a king sized bed. We literally had to beg them to give us the room that we asked for. They stated that even though we paid for our room ahead of time, they booked all the rooms with a king sized bed because they are booked on a first come, first served basis. They asked us to come back the next day, stand in line and compete for the room that we booked originally. They must be trippin'!
That seemed a little unethical to me for the hotel to take our money but give us a room that we did not request. It made me regret booking my hotel accommodations at the Riviera!
After some probing and insisting, they upgraded our room after I kept reminding them that it's unfair to take someone's money and not give people what they ask for!
Even though that act put them sort of in our good graces, the casino overall old, run down, and pales in comparison to the other casinos on the strip!
I won't be staying there ever ever EVER again! -
Review from Crystal H.
Marina del Rey, CA
9/28/2011
Waited nearly 40 min to check into a dumpy 2 twin bed room in the older part of the hotel. Went back to inquirte about a king bed room (after spending another 20 min in line.. and this was at 1 a.m. on a Saturday after driving 8 hours to get there!), and they offered an upgrade for $20 for a king bed in an updated portion of the hotel.
It was great! Super clean, lcd tv, the works... Not such a good view of the strip - mostly a roof with a/c units - but a little sparkle of the Circus Circus across the street.
The casino itself is terribly outdated and is the ugly cousin of a beauty queen, and the food in the restaurants is pretty much only acceptable if you're super drunk @ 3 a.m. Oh, and don't even THINK about stopping at the Salon (across from the wedding chapel). I did, and I ended up looking like a Dolly Pardon hooker in a two-bit wig and $100 poorer.
However, for all if it's less-than-amazing qualities, overall the experience was pretty good. The staff is pretty friendly, and there's a certain charm with the old school style of the place. A good beginning to a Rat Pack style weekened. -
Review from Dawn W.
Austin, TX
9/28/2011
Gotta say, a little disappointed.
In the cons column, check in takes forever---hire more staff! Seemed to be a shortage of tables for Fri/Sat nights. On the pros...it has that old vegas feel, but get the customer service fixed or you will be a memory. -
Review from Dawn C.
8/12/2011
So this is where the RollerCon convention was this year..so this is where we of course got a room. We have to be part of the action even though we live in Vegas.
Parking was good..much better than the dreaded IP of past RCons.
Check in on the other hand was a nightmare that gets one star..if that!
It was an hour wait in that horrible line. Thankfully there were alot of awesome derby girls to chat up while waiting.
We ended up with a pretty cool suite that had a huge balcony that faced Circus Circus. It had two bathrooms which was another cool feature. The best feature of the room was the bar..perfect for the many drinks that were being served up.
The pool is pretty small but when there are hundreds of derby girls you hardly notice the pool.
And it looks like the Riv is where RCon 2012 is gonna be so we will be here again.
Cant wait! I love me some RollerCon!!Listed in: Places I have slept in Vegas
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Review from Tim S.
Updated - 6/30/2011
I dont care what anyone else says. I love the Riviera! Free rooms-check! Low limit tables-check! $2 automated blackjack game-check! Fast, friendly drink service-check! Comfy beds-check! Right next to The Peppermill-check!
We stayed here once again. Why pay for a room when you are in Vegas? A comfy bed is all you need, and the Riviera has super comfortable beds and they always have a free room available for me whenever I want to go. Even if you had to pay for a room, they are extremely inexpensive.
The Riviera has a certain charm to it. Its hard to describe, but once you realize it and take it in, you will appreciate it. Its one of the last remaining OG casinos in Vegas. I would much rather stay here on the cheap, then spend $300 a night at the Aria or one of the newer hotels.
Give the Riviera a chance my friends. You will grow to love it.Listed in: Las Vegas
1 Previous Review: Show all »
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11/9/2008
You may think Im crazy but I really do love the Riviera. We just got back about an hour ago and… Read more »
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Review from Daizee B.
Las Vegas, NV
11/30/2011
God bless the union. All the bartenders here are total jerks, and i would love to use a much more colorful word. This would be 1 star, but mike at le bistro bar was a sweetheart.. god, what i wouldn't give for a union pour card. Seriously, the majority of the bev staff need a major attitude adjustment.
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Review from P B.
Los Angeles, CA
8/15/2011
I stayed here one last time because this was the first casino I ever stayed at when I was in college and I figured this place wasn't long for this world with all the new hotels popping up all the time. I thought it would be a pile of rubble sometime in the near future and after staying there, as nostalgic as I am sometimes, yeah, I'd say blow it up. It's done.
Ordered a non-smoking room with a king size bed. When I checked in I was told the tower I was in was all smoking but it did have a king size bed. Fine okay, I'll deal. I get to the room. TWO QUEENS!! I call the front desk and after being on HOLD FOR 15 MINUTES I gave up.
The pool is still the same only the hotel has converted every other floor level room into a cheesy ghetto cabana. Wow, it looked desperate.
My hairdryer in the room didn't work because the outlet was shorted out. The outlet was shorted out because someone had broken off a ground plug in the switch and left a jagged piece of metal sticking out which I cut myself on reaching to turn on the light for the first time.
Goodbye Riviera I will remember your hey days! -
Review from Samantha B.
Las Vegas, NV
7/5/2011
Even though all my work colleagues advised against it, i booked myself and my husband into the Riviera for a night on the Strip. I have to admit i wasn't expecting much as it was the cheapest room rate out of all the casinos for a Friday night.
On entering the casino i was surprised at how nice it smelled, normally the older casinos have that lived in cigarette smoke stench, but everything was clean and well looked after.
We walked to the check in desk but the queue was impossibly long so thanks to a review on Trip advisor, i knew about the check in machines in the hallways. I can highly recommend them, the process was quick and easy; and saved us about an hour waiting in line (we had tickets to a concert and were running late!)
Our room was in the Monaco tower on the 43rd floor, again the corridor smelt clean and the decor looked quite new. The room itself was very well furnished with two double beds, a decent sized TV and fridge...although there was no mini bar! The room was spotless, and the sheets on the beds were clean and crisp!
The bathroom was a standard hotel setup, with a few toiletries. Nothing exciting but again clean and well maintained.
I seriously would recommend this hotel, it's cheap and old but has been well refurbished. Also the Queen Victoria Pub does a stonking good breakfast and if you are a Las Vegas local they give you 10% off the bill!
The only down side is that it is a LONG walk to the center of the Strip, and not one i would recommend while wearing 3 inch heels!
Room Tip: Book online as the rooms are cheaper -
Review from Hicham B.
San Diego, CA
9/8/2011
Resort??? I am not sure about that!,
Hotel???? Nah,
Motel????, I've seen better and nicer Motels,
Abundant Resort???? That will fit them better.
I stayed there on labor day weekend because Piceline Negotiator "my *ss" booked me a room there.
That Abundant Resort caused me a trauma, and almost get depressed.
Elevator buttons doesn't work, employees smoking in the Lobby's Restroom, servers are so down, you can see it on their face, they are not happy and I felt bad.
If you would like to waste your money and your vacation, don't stay there, if want to that's up to then. -
Review from Theresa K.
Indianapolis, IN
8/15/2011 1 Check-in Here
I stayed at The Rivera because this is where Rollercon was.
(-) I got here the day before the convention and checked in super early. I think I still waited in line for about a half hour. The line was only about a quarter as long as it was everytime I walked by the lobby anytime after. I did have to wait in line probably a half hour to check out (I stayed later than a lot of other skaters) because the easy check out didn't work for me. Once I got up there, it almost seemed like I didn't have to even check out.
(+) This was a really great place to host Rollercon. The convention area was able to fit four tracks and tons of vendor booths. This wasn't even the only convention going on during this time.
(-) For as many people as there were, toward the end of the convention, in the evenings, lines started forming for the elevators, and said line wrapped around the corner.
(-) The music, played on loop, at the pool sucks. Except for that one Cars song.
(+/-) The general vibe at The Vic was alright. When not busy, it was kinda cool. The bartender was really cool. I went back again a couple times when it was crowded, and the two different servers that I had were terribly slow and unattentive. And the food wasn't that great.
(+/-) If you sign up for a players card, you get to eat at the buffet once for free. I'm pretty sure this would cost you like $15 for breakfast/lunch usually, so probably even more for dinner. I went around brunch time.
On a weird note, it seemed at brunch time, it was mostly American breakfast food (eggs, bacon, french toast, etc) and chinese, etc. Springrolls right next to the French toast. You should have seen my plate. It was weird.
(+) I got some regular room (non smoking) and it came with a mini fridge.
(-) The view from my room was the top of a roof, which was UGLY and a bunch of construction. I saw nothing. And the window was only half the size of the curtains. It was tiny (not that it mattered much, since our view sucked.
