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- Jason B.Salem, MA022Dec 23, 2023
Drove an hour to pick up Christmas gifts from an Amazon locker and the store was supposed to close at 10pm (according to the store website and posted hours). I arrived at 5:55pm but they wouldn't let me in saying they were closing at 6pm and their clocks showed it was already past that time. Even after I showed them the time on my phone and told them I drove an hour to pick up Christmas gifts. You've got to be kidding me!!! What a bunch of brain-dead employees!!! Glad I drove 2 hours for nothing so they could clock out of their shift 5 mins earlier!!!
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Audrey B.
Dec 26, 2023
Jason, thanks for bringing this to our attention. We are sorry you did not have a great experience at our store. Nothing upsets us more than situations like this. Please feel free to contact our Customer Care department by Twitter DM, Facebook PM, phone at 1-800-RITEAID (1-800-748-3243), or by visiting https://www.riteaid.com/customer-support/contact-us so we can learn more.
- Steven B.NH, NH01Oct 2, 2023
I love this pharmacy I stopped going to CVS on 4 Hall Street in Concord because I was tired of waiting 30 minutes in line to pick up my prescriptions. I switched months ago and could not be happier. Great staff, never a line, friend and fast service.
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Audrey B.
Oct 4, 2023
Steven, we're so happy to hear our pharmacy served you well. Thanks for the nice review!
- Joel H.Boca Raton, FL293613Mar 29, 2016
Every time I come here, I remind myself that I need to find a new pharmacy. I'm not sure if it's the chain in general, or just this location, but I have consistent problems with this pharmacy. There's always a wait, and they take their time even acknowledging customers at the counter.
They never call if the prescription isn't going to be ready when promised, which is inconvenient if you have to drive a ways to get there. Even if I wait for it, sitting next to the pharmacy, they usually seem to never "see you" when your order is ready.Helpful 0Thanks 0Love this 0Oh no 0 - Melissa C.Concord, NH494Jul 5, 2010First to Review
As far as customer service goes, the staff here is top notch! Very friendly and helpful! They have the prescriptions ready as per our requested time which Is always convenient! Overall great service!!!
Helpful 1Thanks 0Love this 0Oh no 0 - Courtney M.Monroe, NH714635Oct 17, 2010
I had to go to an apointment in Concord last month. I was in the waiting room and knew I would need to fill a perscription. I wasn't sure where to go so I went to Yelp.com. I found a great review about Rite Aid on Fort Eddy Road. I filled my perscription there. The review was right the staff there is very friendly and helpful. I could take my perscription anywhere but if you can bring it somewhere knowing that they will be friendly then why not?? I told the staff about the good review they recieved and they were delited I shared that with them.
Helpful 0Thanks 0Love this 0Oh no 0 - Sharon D.Concord, NH01Jun 21, 2015
A HUGE Thank you to the wonderful amazing staff at the Rite Aid Pharmacy on Ft. Eddy Rd. They were beyond helpful when I was very sick and needed multiple prescriptions that were going to cost a significant amount of money. They helped me find coupons to help bring the costs down and were so incredibly understanding of my worries when it came to paying for these medications that I needed immediately. I have been going to this Rite Aid for years and the girls at the pharmacy have been nothing but wonderful every time I have to go there. It's nice to know there are some compassionate people out there that understand how expensive medications are and how hard it is to be able to afford them. The girls at this pharmacy make me feel like I'm important and my concerns are important to them. They go the extra mile to help everyone. I am ever so grateful for their compassion and caring service they give me. Thank you. If only there were more people in the world as caring and compassionate as they are. What a better place it would be. Thank you again wonderful Rite Aid pharmacy girls!!!!!
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