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REI
Categories: Bikes, Outdoor Gear, Luggage [Edit]
Neighborhood: Santa Monica402 Santa Monica Blvd
Santa Monica, CA 90401
(310) 458-4370
- Hours:
Mon-Sat. 10:00 a.m. - 9:00 p.m.
Sun. 11:00 a.m. - 7:00 p.m.
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Parking:
- Street
- Wheelchair Accessible:
- Yes
57 reviews for REI
Review Highlights
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REI is a great place to buy specialized gear for camping and the such! For any other sports just go to sports chalet.. they're cheaper...
Also a year ago I took my mountain bike to get fixed and they did a great job! It is my go to place for my bike and for hiking/camping....
First floor: overly helpful, but in a good way.
Second floor: the complete opposite. Talk about people who go out of their way to AVOID helping you.
It's like this REI store has a split personality or something.
I only wish they had more stuff on clearance, and that the clearance was dirt cheap. Other than that, good stuff in stock -- stayin' away from the second floor from now on.
REI is a great store of outdoor gear if you don't have the time to buy it online (and wait for shipping). The products are of great quality, there's a big selection of everything from tents, to bicycles, to sanitary trowels, and friendly service.
In general, their stuff is much more expensive than I'd like to pay, and therefore would rather shop somewhere like http://www.backcountry.... That said, it's still a fun place to stroll though and kill an hour while the girlfriend shops on the 3rd St. Promenade.
I went there before a recent trip to Yosemite, and got several things, including a Klean Kanteen.
I bought two pairs of those Suncloud polarized sunglasses when REI was having it on sale for $20 each. Amazing sunglasses.. too bad I lost one at Santa Barbara =(
Anyways, buying it online and picking it up at this store was a breeze. Print out my order confirmation, took my order ID to the store.. showed the cashier my paper ID.. (yes.. i lost my ID at Vegas, but that's on my vegas review).. and he still gave me my items without any trouble. I love this store!
The only thing that sucks is parking.. but you can park on Arizona by 5th after 6:00pm at the meters or like the prev reviewer said park in the lot before 6:00pm.
Love Love Love REI. I always find something I want to purchase when I make REI trips. They have so many quality products and so many unique items. The staff is always friendly.
I just love REI. Good products. Good quality. Good people.
If you ever need to buy anything online and want to avoid shipping, just send it to your local REI. Santa Monica's got the process down. Come by when you can, show your id, pick up your package.
Sure it takes a week or so to get your item, but it beats paying another 6 bucks to send a clearanced REI-outlet item to your door. Face it we all shop at REI-outlet for the same reasons.
Park in any of the SM lots by third street. You'll have two hours free (before 6pm), pick up your package, and take a stroll down 3rd street while you're at it.
Me: Crap you just tore my shoes.......
Friend: Are they ruined? Wow I really destroyed them didn't I........
Me: Ya they were new.
Friend: Sorry... I can buy you another pair, how expensive were they?
Me: 250.00
Friend: Oh my god, i'll have to pay you back, i'm so sorry.
~long pause~
~longer pause~
~extremely long pause~
Me: I'm just playing I bought them at REI, and they were not 250.00
Friend: Not funny.........
Me: Hey you tore them not me, but no worries REI will replace them.
You gotta love REI and their return policy. Sure you can find some of the things they sell cheaper online. But, what other company on the face of this planet will allow you to return something 4 years later that broke! If they can fix it they will, if not they'll replace it.
Great store, great customer service, awesome selection of sporting, hiking, and outdoor goods all under one roof. Definitely the best sporting goods store in LA.
great place to pick stuff up for your bike. I would say 30%-35% of this place is bicycles and equipment. Staff is super informed and chill. I highly reccomend joining their club membership deal you get 10% off everything.
Ride Sally ride,
-s
This is one of the bigger, nicer REI stores I've been to. In Boise, ID, REI is the equivalent of Nordstroms. Well, in some respects, in Santa Monica, even with all of the great shopping options, this place could be considered that too; it has everything one would ever want..... Yes, I assume plenty of tourists, Santa Monica on a weekend, but even still, super crowded.
I don't need another hydration pack, but I did see the newest Camelbak packs there....
eBags or REI, when it comes to backpacks, decisions, decisions...
I've come to the conclusion that bike repair people should run the world. Bicycle repair people are great folks, they have a good work ethic, they work with their hands, and they seem fair. Is anything else really needed to run the world?
Throughout my life, my bicycles have been lovingly repaired and restored. My 1977 Schwinn LeTour II was in storage for an eternity and I took it to the amazing Sal at REI.
Sal left me voicemail reports on how my bike was progressing and I couldn't wait to see the final product. Well, today, Sal delivered. My LeTour II is shiny new and ready for adventure, so I'll be riding on a street near you tomorrow morning.
Thank you, Sal at REI. Now that you've restored my bike, you are free to get the world running smoothly, too. Good luck.
REI, you are near perfect. If only you reduced your prices and had a parking lot attached next to your facility, you would get 5 stars from me. But because you have a 100% satisfaction guaranteed return policy, this makes everything affordable and you deserve the 4 stars.
I also appreciate the REI membership and for what is stands for. Lifetime membership for just $20. You get first dibs on sales and news about awesome deals and you also receive 20% discount on any purchase you deem worthy of spending it on.
Downstairs is mostly gear, tents, sleeping bags, bicycles, kayaks, etc. Upstairs have more apparel selections.
So how does their return policy make everything affordable? Say you wanted to use a nice sleeping bag for a camping trip and it cost about $300. You buy it, you use it, decide that you so happen to not like it, and return it after use. That's usually how it goes. So it makes things affordable! Bingo!
Thank you for having all the outdoorsy accessories available for my obsessive behavioral shopping for accessories and little knick knacks.
REI is GREAT. It's better than other outdoors-y stores because you get money back on your purchases, and sometimes things can be an eensy bit less expensive here. The fact that you'll want to buy every in sight doesn't help, though. Plus then you'll need a garage/storage space to put it all.
They are, however, awesome, helpful, nice, encourageing, and knowledgeable. The only minor beef I have is that you ofer have to wait around a loooong time for someone to help you, and they don't have the hugest staff, so go with plenty of time on your hands.
I've been here several times. I like the staff. They really know there stuff, but you need to ask the right staff member, because I have had an experience with someone who rushed me and kinda glossed over my questions.
Join the club for additional savings. Biking equipment seems for the most park like good deals. Do your home work!
Check for end of season sales.
This a good place to start planning you trip, ask questions, and decide what you want to bring.
4 stars - easy, selection, local, buy in co-op (formerly rated 1 star)
This place has a lot of stuff! I mostly stock up on bike essentials here and pick up any online orders I have. For someone who uses a car it must be a hassle LOL.
Any camping gear i need I go here first because they have so much stock. The staff is friendly and helpful. They also have a lot of bike stock most of the year - lots of selection although I would not purchase a bike here. Tools are abundant as are tubes, tires, lights and protection gear. Current parts not so much... mostly mtb
Bring your own bag and save a tree.
Be smart and buy the membership and try to buy all your stuff here & online. You get a return on it every year.
Even last year.
I've been here a few times to pick up last minute necessities including dried chocolate crumbcake, colapsable wine glasses, sporks and all that other good camping stuff.
Everyone here is so helpful, they walk around looking for people to help...that's rare.
They've got a great dividend program so when you spend money you're actually getting some back at the end of the year, kind of a nice bonus.
The products they sell all hold up really well, I'd say it's all pretty good quality, not to mention they've got just about anything you'd need.
I'm a fan!
I go along with the merits of anyone who is outdoors oriented joining REI; it is a co-op returning about 10% of one's spending each year, plus specials for members. But beyond that, I think REI has lost its way. REI originally designed, tested and distributed hi-quality camping and hiking gear at reasonable prices. Now it has prostituted itself to yuppie tastes--you can get stainless champaign "glasses" and clothes that purportedly repel mosquitoes and don't show the dirt! Not only is there high quality, but high style and prices.
The Santa Monica store, within walking distance for me, is OK, but not nearly so jam-packed with real outdoor gear as the Berkeley store; when I go in, I can't be pulled away for two hours. The staffs at both are first rate. And in Berkeley, you will find the North Face Outlet and Wilderness exchange within two blocks--where consistent bargains lay.
It truly is a winter wonderland of sporting goods and accessories, though LA hardly gets 5 days of winter. It's for the rest of us that seek out winter in other parts of the country.
Anyway, they have very great staff and lots of goodies, sale bins and helpful sales people. I got my board tuned here because I'm a lazy bum that doesn't want to do it myself. Plus I have the REI membership, which totally pays for itself over time. I'm a cheap asian that usually doesn't buy into the membership deals, but the one time I had to fix a slightly damaged board, I did my number crunching, and realized that hey, I'll save money.
Parking is a pain on the streets.
I absolutely adore REI. I was preparing for a month-long mountaineering trip down in South America and between REI Santa Monica and http://REI.com, I was pretty much good to go. I must have purchased 95% of my apparel, supplies and other necessities here.
The store in Santa Monica is like a toy store for outdoor enthusiasts with tons of stuff to browse. Stepping through the doors you can get a whiff of rubber tires, camping goods, hiking gear, winter sports apparel..sigh.. The staff is pretty helpful if you don't mind telling 8 different employees on each visit that you are already a member.
REI also offers free shipping to the store, so you can hunt online for the best deals and the size that isn't available in the store. It takes about a week to get there, but I've done it several times and never had a problem. Returning an item is easy as it sounds...no problems at all, even for online purchases. Having a REI membership also allows you to rent supplies. I had no idea that you can rent mountaineering gear, stoves, sleeping bags, tents and backpacks...but you can!
Can you tell I'm a fan??! If people didn't judge based on appearances, I'd spend the rest of my days walking around in my lightweight REI long undergarments. They are a delightful discovery...as well as any other REI or non-REI merchandise I've purchased at the store. Perhaps I can wear them proudly next Saturday waiting in line for the Members Only Used Gear Sale. The sale is ridiculously worthwhile and generally you can get a shirt for $5 because the reason for return is "too large." I just hope I can control myself when they let me in the store...
*drool*
While I'm often disapointed by the merchandise at this location (they never have what I want!!!) the customer service is beyond great.
Most recently, I was searching for a Timbuk2 bag that they clearly didn't have. The guy helping me made the painstakingly long search for it at other stores and yada yada yada. It took about 20-25 minutes to do, but the guy was nice and helpful the entire time. He was actually very pleasant to chat with too, which is always nice. I didn't end up getting it because none of the stores could get it to me in enough time (birthday present) but the sales guy was still so nice, so helpful and so pleased to help me. If that was me in that situation, I woulda' lost my shit and told the customer to just buy it on the timbuk2 website. He's a stronger man than I.
They've also been really helpful in the past... My mom kayaks, but I know nothing about it. They always end up helping me find the best accessories for her without trying to sell me something just to sell it. I really appriciate that in a sales person!
So I recently started rock climbing (indoor) and I'm not good or super strong or any of the usual benefits, but I'm going to stick it out for awhile and since that is the case... I really needed rock climbing shoes to save myself from the shitty spendy rentals. I looked on Amazon, but this is the sort of thing you really need to try on. My boyfriend immediately suggested REI, where I'd never been, and I promptly scoured the internet for an hour before agreeing he was right (yeah, I'm annoying).
Straight off first impression, this store is huge and full of the kinds of things I would buy if I had tons of money and actually believed I would do a lot of outdoor cooking/kayaking/parasailing/whatever. I immediately thought I needed one of the gorgeous $20 water bottles; luckily boyf was there to smack my hand. We were greeted promptly by a nice, super laid back dude (in the true spirit of the word 'dude'). And he asked what we were there for and I said 'Rock climbing shoes' and he was like "Awesome! I love rockclimbing" and then said a whole bunch of stuff that proved he wasn't lying. And I stopped listening for a while because doesn't that seem random that the guy that walks up to me is a rock climbing enthusiast? I guess it's a fitting job for such a person but how many sports do you think each employee does?
Anyway, rockclimbing had its own section which was sweet, but unfortunately had the adverse side affect of my boyfriend believing we could build a rock wall in our home (we legitimately can't, trust me). The two of us ended up spending at least an hour going back and forth this-shoe-no-this-one and the dude came and checked on us and gave us tips on fit and the like. In the end, boyf and I have totally different taste in rockclimbing shoes - I like the ones like little slippers with velcro and he likes the lace ups that look like converse that ate the toe.
So we got out of there after endless amounts of patience and advice from the staff and I will definitely go back for my future rock climbing needs. And any other sport I might decide I'd like to pretend I can maybe be good at one day.
If you are looking for a good place to buy some good sports gear then this is your place. I like to purchase some comfortable pants to workout with or some outdoor gear from time to time. When I am in the mood to go biking, and trust me, this mood is rare I purchase some new gloves at this place. Don't ask me why I end purchase new gloves to biking because it will not make sense, but it seems like every time I need new gloves is when I also feel like biking. Strange world!
I heart REI they have everything you could ever imagine if you aare feeling outdoorsy - from camping, to rock climbing, to skiing. I'd give them 4 stars because their products and selection rock, but they really need more customer service people working the floors. When you can get their help, they are informative and really do know their own products.
I've been a member of REi for a looooong time. I joined up while I was still in college in Chicago.
I love REI. When this store took over the Toys R Us, I was very happy not to have to go to the store over on Rosecrans anymore.
Become a member-its worth it. I just got an REI credit card and now I earn even more of a year-end dividend. No airline miles though.
I could hang out in this store for hours.
Customer service is tops. It's like the Nordstrom of sporting goods stores. Don't like those Salomon cross trainers you just took on a hiking trip?Return or exchange them. I don't recommend or condone taking advantage of this but it's nice to know it exists.
You can also order on line and pick up at the store to get free shipping. Save that $10.99 and buy more Clif Shots.
4.5 stars for REI?? Has the altitude addled your brains?
Good things about REI:
*Large selection
*Rental service allows you to try expensive gear before purchasing it
*Clean bathrooms
Bad things about REI:
*Lack of knowledgeable employees/perpetually understaffed. You really need to understand the (expensive) merchandise you are after, because don't expect to get anyone to explain it to you.
*Weird coop concept designed to make you feel better about buying gimmicky merchandise manufactured out of petroleum products in China.
A few weeks ago, I hiked to the top of Mt. Baldy, in jeans, carrying a decent backpack filled with the essentials, with a friend in sneakers. A dickhead said to me "Aren't you hot in those jeans?" and snickered to his companion ("Oh my gosh, look at those girls-- one in jeans, the other in sneakers!") as if mountains have never been climbed without the aid of hundreds of dollars of equipment. I might also note that it was about 50 degrees up there, so no, I was not hot in those jeans.
I mention this so you can know how hardcore I am, and also so I can point out that REI sells mostly stuff you don't need, even if you do spend time outdoors.
Of course, some times you do need stuff from REI, like when you are planning a trip to the jungle and want clothing made out of weird petrochemicals that promises to protect you from mosquitoes, sunburn, and bad smells. Then, if you would rather spend your money on airfare to Peru than $90 teeshirts, you go to REI, figure out what size you are in "gear," then go to their outlet site and order online.
Rei Member Sales are really the main reason to spend the $20 and become a life long member. The money back each year on non-sale items you purchase is good too, as is the no receipt, no deadline return policy (I just got $200 in credit for returning items from up to 4 years ago.) But the member sale is what's important. Waking up early on a Saturday might not be my favorite activity, to wait in line for an hour or two, but the prices of the merchandise are worth it. $120 shoes for $20. $200 shade structure for $50. $20 socks for $1. etc. Get there 2 hours early, bring a thermos of coffee/tea, bring a chair and a blanket and enjoy chatting with the folks behind you.
I use to think all of the peeps at Davis sporting their "North Face" gear were wierdos. That lasted up until I walked into this REI.
These peeps weren't wierdos! They had their shiznit together! This REI exclaims this in every way possible!
Two stories of a Boarders dream. Anything and everything you could wish for to keep you cozy when heading for the slopes, the Northwest, or even on SoCal's chilly winter early mornings!
The staff wasn't hippy wierdos either! They were very friendly and eager to help.
This WILL be one of my stops during the holiday season!!!
Brice helped us out in the bike section today, and answered all my numerous questions. They did not have a bike I wanted (one had handlebars that were too low for my comfort, and one was a "comfort" hyrbid, and I wasn't into it). However, Brice never lost patience and gave us all kinds of good info. Thanks Brice!
It's true. REI is now a place where mostly middle and upper-middle class white people go to pretend like we are "outdoorsy" and "in touch with the environment" because we are wearing a Patagonia shirt or REI socks or trail running shoes by a hiking company instead of Nike. I am flustered to admit that I am one of those people, though I do actually visit the outdoors and put the gear to use. So, here I am, reviewing a franchise store. Whod've thunk?
A large chunk of my wardrobe was purchased at REI over the years, from everyday shoes to shirts and coats to underwear and socks, and a lot more. They actually have a good amount of stylish, unique and functional stuff that don't make me feel like I'm a walking ad for The Gap or other chain, and are comfortable as hell. Nothing beats outdoor-style socks. Nothing. Maybe Zamfir.
They've also served me very well for everything from sleeping bags to backpacks to water bottles, et al. There's an immense selection in which you can probably find almost anything you might be looking for as far as outdoorsmanship is concerned. Take note that the REI brand itself is of very high, long-lasting quality, and you'll save some dough by going that route. The staff has usually been knowledgable and friendly, in a very down to earth way. The atmosphere is open and chill.
It's a co-op, which technically means that it's a business owned and controlled equally by the people who use its services or who work at it. There are also monetary benefits to becoming a member, and I feel that the co-op aspect helps make it feel as cool as it does. Do note that it can get a bit pricey when you aren't buying the REI brand.
You won't find broccoli florets here.
AEIOU - REI - RSVP
This location is great. As a person that lives in the neighborhood, I was happy to see it take the place of Toys R Us.
The staff doesn't know nearly as much as the staff at A-16. Having said that, the staff here is always super nice and helpful.
This place is great for sales. Seriously.
Don't half step. Don't make a trip across town to get her.
North Face Hedgehog XCR hiking shoes - $105
REI Daypack - $35 on sale
Gerber Presto 3.0 knife- $50
REI Backpacker First Aid Kit- $42
Stumbling across a half eaten deer carcass with fresh mountain lion tracks and shitting your pants - Priceless
Thanks REI
Everyone who works here is down-to-earth, and knowledgeable. I think the employees here must take a personality test before they get hired, as that I have not had a negative experience in any REI store, at least in the LA or DC areas.
This is an outdoor enthusiast's dream: so much gear under one roof: if they don't have it, they will do everything in their power to make sure you get it. I recently bought a bike rack which was the display model, and they printed out the instructions, as well as walked me through the installation of it on my car.
I am going to register here when I get married. Who needs gravy boats when you can get GEAR? (And yes, they provide those handy scanners that you can zap to your heart's delight!)
Why not love REI? They are green, they educate the youth, they exercise the youth...oh and they have great people and great products. I walked in here, the easiest sell ever. I got a bike and a whole set up. The older guy in the bike shop is awesome, always hooks me up and is really knowledgeable. Being a member is definitely worth it. And everyone there is very helpful and has advice if you are stuck in a rut.
You can get many of the same items elsewhere but REI gives you that feeling of being cool and rockclimberish that you just can't get at the local Big 5 or Sports Chalet.
This two story sanctuary was made for people like you and me - hopelessly urban people who have inner park ranger just waiting for retirement to bust loose and start patrolling the wilderness (with a big ass canister of bear spray and a bear whistle and cell phone and lip balm and sunscreen and electrolyte tablets and GPS and Gu and Clif shots and an ipod...). It sells nearly everything I just mentioned and more.
This REI also offers outdoors classes for $20 - $40 so you can learn to kayak, rock climb or even hike with your dog. Why lessons are needed for the last outing, I'm not sure but there must be a demand (for the really hard core dog/human hiking contingent). I should end this rave review with some pithy Thoreau quote but we all know he never shopped at REI so forget it. Okay, I changed my mind. "In wilderness is the preservation of the world." (Henry David Thoreau).
It's taken me a while to come around and join the REI co-op because I thought oh, after my New Zealand trip I won't really be needing to buy more 'outdoorsy' stuff. Wrong.
REI (especially this location) is pretty much the go-to place for me when I need something for any movement-related activities: habitat restoration in New Zealand for a month, living in Italy for a semester, swimming, jogging, hiking, air travel (they have great toiletry/packing aids), etc.
I love this location even though the parking is tricky (but typical of LA so I'm over it) because it's large, clean, and the staff are extremely helpful and friendly. I also love the ice pick door handles...dunno why, I just do.
Now that I finally got my membership card just in time to start preparing for an upcoming Nicaragua trip, I won't feel as bad blowing all my dough because I know that as a member, I'll be getting a dividend (typically 10% of eligible purchases) at the end of the (fiscal) year! Whee!
* If you're smarter/neater than me and have kept some of your old receipts from before you committed to the co-op, you can send those in or bring them to a store and have it processed so that they count toward the dividend you get!
I usually find what I need here. An outdoor enthusiast/gadgeteer's "Home Depot". REI's self labeled products are good quality and are usually less expensive than brand label names. Tends to be a little bit more specialized than Sport Chalet or Sport Authority and more available than Adventure 16. The REI one-time membership allows you to accrue dollars/points for select purchases which are redeemable after each year. I purchased my Thule box, tandem kayak, numerous apparel items, biking equipt., camping items, packs and way too much stuff I burned my cash on. Anyhow, put this on your list as a great stopover before you plan that expedition.
Ha. My (white upper-middle class) BF took me here--he is "outdoorsy" and "in touch with nature." Hehehe, it's true, N.oah Q.
Everything here seemed so high quality--and we went during a sale and got some serious awesome with prices. They carry everything you need, everything you thought you needed, things you never thought existed, and a lot of things you don't need, all in varying levels of quality, but none below "come back for more" quality. Very friendly and personable employees.
Also...they have these little secret deals on things. I am not sure if it only applies to members or not, but for instance, buy 3 pairs of any socks in the store and get 10% off. Neat.
Kinda lacking in the fitting room department...I mean, it is 3rd street promenade...That aside I coulda spent a whole day here.
I decided to take advantage of all the good snow and head to Mammoth for Super Bowl Weekend. I then realized that my snowboard has been sitting in the same place collecting dust along with my weight set and ab roller since I broke them out last year.
I headed to REI (mainly because its next to my house and I'm inherently lazy) to get my board tuned, which is snowboarder speak for waxed and sharpened. REI offers 3 options for tuning your board and each one has a member ($20-$40-$60) and non-member price ($40-$60-$70). To become a member is $20 so basically you'd be a fool not to join and take advantage of the discount on this and future tunings. Not to mention it can give you 10-15 percent off other purchases. Since I am not a fool (Zizi B would probably disagree) I became a member and chose tuning option 2 (a belt wax and edge sharpening).
I dropped the board off on Monday and they said it would be ready no later than Thursday and in plenty of time for my departure on Friday. Received a call Wednesday afternoon from the friendly staff saying my board was ready for pick it up. The board was waxed and the edges were sharp and clean. They even managed to get the dust off of it.
4 STARS: REI were professional and courteous and assisted me with a special order item which needed to be shipped in from the manufacturer for my back-country ski trip to Japan. I needed the item quickly as MARMOT mountain works had completely screwed my order up, and I was leaving in a few days, REI happily and quickly arranged for my items to be shipped. My boots arrived and were not the correct size, so they shipped it back immediately to GARMONT to exchange for a better size. They also shipped overnight due to my time constriction, they happily heat fitted my boots for me and the sales staff assisted my with my other purchases while I was in the store. Excellent service.
MINUS ONE STAR: because they are pretty expensive and could really afford to charge less money.
Well thank god I found an REI that sells snow gear, cuz I gots me a gift card burning a hole in my pocket!
Two levels of sporting and campy goodness for you to wander thru. They have lots of snowboards for sale (even Rome), and a great selection of women's boards. Their snow gear also offered a lot to choose from, with jackets & pants from Roxy and Burton, as well as Columbia & North Face. Don't get me wrong, it's not the selection you'd find at a snow-specific shop, but it's not like there's only 2 racks to root thru either. Their snowboard boot selection was lacking however, only 4 women's styles. Had a good # of helmets to pick from too.
Upstairs is all their clothing and this is where they really shine. Everything you could want from Under Armour thermals to Smartwool socks, and the REI brand in between if you just want some generic fleece layers or long sleeve tees.
They have a big selection of bike racks, camping equipment (think I saw two aisles for dried food & camping utensils!), tents... even their glove & beanie selection was great.
My only complaint is the staff seemed kind of disgruntled/superior when me or Jenna would ask questions (we both noticed this of 2 diff staff members). Example - I asked, "scuse me, where can I find long underwear for snowboarding layers?" I was then greeted with an eye-roll and a sighed "upstairs with all the rest of the clothes." Like "JEEZ don't you know anything?"
I hate when retail staff treats customers like that!
What can I say my opinion of this place has improved between visits. It used to be at this particular store that the last thing it seemed like they wanted to do was ring you up. But on my last trip the service was actually excellent. We found a 20 something kid who was quite knowledgable about the whole backpacking product line and gave us some great advice and guidance in what to purchase. I also found a really awesome pair of hiking/ backpacking boots while there. I don't know how it was possible but I did the whitney trail with a pair of new boots which had not been broken in and I have no blisters to show for it!
They have good deals on gear. Certainly much better than at A16 though these guys still know a little less, but not a whole lot less.
Viva REI!


