Regus Nevada Downtown Reno

This regus location could use some help, the staff is always changing and they dont seem to answer the phones like they should. They want to nickel and dime you for everything they do.

Always a professional environment and a pleasure to work in this building. Staff is friendly and helpful with any inquiries in a timely manner. Definitely would recommend!

The manager of the Reno Regus, Michael Stander, negotiated a 3 month lease with me, charging me both an initiation fee and extra rent for the short term of the lease. He then sent me the standard lease agreement, which I refused to sign, requesting that the language be changed to reflect our agreement. He sent me a new agreement that day. So far, so good.

I paid the initial fee and the rent in advance. A week later, I was sent an invoice for the first month's rent again. I chalked this up to their faulty electronic billing system, and the office staff corrected it.

I used the space ONE time in three months.

40 days before the end of the 3 month lease, as a courtesy, I sent an email explaining that I would NOT be renewing the lease as my business did not fly. I heard nothing back, so I called and was told by front office staff that the standard lease agreement required a 90 day written termination request. I explained that the lease was only for 90 days on purpose, and I did not want to renew it. I was told that they would look into it.

I then received an email from office staff that there was nothing they could do, the lease would remain for another 90 days. I placed calls and sent email to Michael Stander, who eventually emailed me that he would look into it. 11 days later the office staff emailed saying "Mike and I have been working with corporate and since the account has renewed there is nothing we can do. We put the termination in so your account will terminate the last of December 2015" I called Michael, who stated I had RENEWED the lease!! What?!? They have yet to produce this renewal.

You decide: is this prolonged incompetence or outright fraud?

P.S. They have since sent me another agreement that states 3 month leases require a 2 month written notice to end the lease. I probably wouldn't have bothered with all of this for 20 days, since I gave 40 days notice, but now it is the principle of the matter. Sheesh! Get your story straight, Regus.

I ran into an issue with my lease when trying to cancel it and they could really care less once they get you to renew. Last year when trying to cancel my lease the first time it was my fault because I didn't get a reminder and I tried to work with them to get out of it and was denied after sending them a handwritten letter asking to be released so I was able to accept that but at that time I thought I had done what was necessary to get out of it for the following year but nope. When I received the reminder that my renewal was coming up along with a rate increate I tried to confirm that my lease was set not to renew and I received a response that it was cancelled ok cool. Next thing I know was was being charged the increased rate. After calling them come to realize the letter I received was for the following year 2019 and I was screwed yet again and the local and national office had no record of me cancelling my contact and they could really care less to try and work with. So be warned and set reminders, double check your renewals and don't make a 1k+ mistake like I did.