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Redfin
Category: Home Services Real Estate Real Estate Agents Real Estate Agents [Edit]
2025 1st Ave6th Fl
(between Virginia St & Lenora St)
Seattle, WA 98121
Neighborhood: Downtown
(877) 973-3346
- Hours:
Mon-Sun 9 am - 6 pm
Kenny B. said: "It says "Matt Miner Short Sale Specialist", it SHOULD change to "Matt Miner, Short Sale God". From the moment my wife and I met with Matt, we knew we would be in for a good if not great experience and Matt exceeded our expectations in…" read more »
28 reviews for Redfin
28 reviews in English
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Review from Carpe n.
Seattle, WA
10/27/2011
Stress-free, pain-free, awesome website...AND you get a chunk of the commission back.
We worked with Chad Dierickx in our quest for a new home in Seattle. Working with him and the field agents was extremely easy. We must have dragged him and 4-5 field agents to see about 30 homes. There was never any pressure to buy. Infact a couple of times the steered us clear from homes that would have needed a lot of work. V
We also made multiple offers on about 3 homes. Again there was never any up-sell or pressure when we wanted did not want to match the sellers counter-offer.
When we finally found 'the one', we called Chad on Sunday afternoon. Offer was in by evening. We had a problem show up during inspection, Chad sent his own electrician in to take a look at the problem and had him call me with information.
Did I already mention they're cheaper than other realtors...yea awesome! -
Review from Julie K.
Seattle, WA
12/13/2011
What a great group of hard and dedicated workers. They are easy to work with and respond quickly to any questions.
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Review from Maggie P.
Seattle, WA
7/18/2011
I loved how tech-savvy Redfin was - from the search process, to scheduling the tour, to signing the offer documents, to tracking the progress on our purchase! We bought our Ballard home after just one tour of homes. We were only in Seattle for a day after the tour and we were able to do everything else thereafter with the purchase via computer from Denver. I also loved their "team structure" - our field agent could focus on her job of showing us the homes, while our negotiating coordinator then helped us with the offer and purchase process. There was even someone else to help us with scheduling the inspection and other operational tasks. Thanks Redfin, you made our first home purchase fun and comfortable!
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Review from Brian R.
SOMA, San Francisco, CA
3/4/2011
I love Redfin!
I just completed my first purchase of a home through Redfin. The process was totally smooth and really great.
First off you just have to love that you can gain access to their site with all this rich information to browse the market all on your own. It's the ultimate research tool and super fun. It can get almost consuming the amount of time I can spend on their site just looking around the areas I would like to be or even areas where I can't :) Great site and very nice you get this access without commitment. This builds loyalty for me!
Then... Lucky enough it came time to purchase a place. The process was great. The agent we selected was very awesome to work with and she treated us like A+ customer even though the purchase was a smaller one... Never, ever did I feel like I wasn't being totally taken care of.
I would easily say to anyone out there who wants to buy a place; use Redfin. You won't be disappointed! -
Review from Chewy C.
Seattle, WA
10/4/2010
Redfin is great. For those of you unfamiliar with how Redfin works... there are teams of people in the company that just focuses purely on one part of the house purchasing process. We use their awesome site (very map centric with important data like school ratings) to plan what we want to see. Their specialized tour guides show us the homes we selected. Once we are ready to put an offer in... we select a dedicated agent to walk us through that process.
My agent was Allie and she is a bulldog. I love the Redfin model of specialization as ALL she does is to close on properties. She's done heaps and that is all she does! I am a big process nut and I love this 'practice makes perfect' pattern Redfin adopted (the 1.5% rebate of the purchase prices doesn't hurt).
Allie is a very good negotiator and was able to guide us through some of the trickiest part of the sale. The house we selected turned out to be a nightmare with neighbors trying to steal land from the seller (Wikipedia 'adverse possession') and the soil on the rear of the properly was slowly moving towards China. Allie knew about the legal bits, knew about the inspectors, knew about the soil tech and most importantly... knew when to help us walk away.
Disappointedly, we did not purchase the house even after we sank almost a month into it but I sure learned a lot. My wife and I were (and still are) thrilled with Allie. We will surely purchase our home from Redfin.
Summary: Specialization, specialization, specialization!! Each team within Redfin focuses on doing what they do best! If you like being in the driver seat (and saving myself $7,500 on the $500K home I was looking at), Redfin will be a great fit. -
Review from donna v.
Seattle, WA
6/19/2010
Redfin's web interface is the best I've seen, and their touring scheduling system is amazing: I scheduled a total of two tours and got a call right away to schedule a time that was convenient to me--both times the next day, and even Sunday evening.
Redfin is a great service if you're a new comer to the home buying experience.
If you are looking to negotiate prices or terms, or if you're an experienced home buyer, I would not recommend the Redfin route. There's a consequence to not being commission based: I found not as much commitment and advocacy as I have found with commission-based brokerages. The agents we delt with seem to be there for primarily the administrative aspect of the transaction, and in spite of prodding from us, the negotiation never went beyond the Redfin agent asking the seller, "Are you sure they can't have that?"
With prior homes, in a worse buyer's market, I've experienced considerably more personal investment and a sense of responsibility for advocating for the client.
Still, Redfin genuinely puts extra emphasis on their customer service, and are excellent in this aspect. I'm generally impressed with the company, and am glad Seattle has Redfin.Comment from Glenn K. of Redfin 6/24/2010
We've searched our souls over your review, as we pride… More » -
Review from James R.
Seattle, WA
6/8/2007
When selling, you get what you pay for.
I love the idea of Redfin. As the average urban home price creeps above half-a-million dollars, taking 6% from the seller is a crime. I'm all for agents getting what they're due, but the high commissions are contributing to a lot of oafishness in the industry and the end-customers wind up losing. In good conscience, I can't support an industry where the lousiest agent routinely makes more money annually than the best high school teacher in Seattle. Sorry, agent friends, that's what I think.
So, Redfin. I'm currently selling a house with them, and I'm unfortunately getting what I'm paying for. Like most other industries that rely on personal contact to service customers, Redfin is making the worst of their hands-off approach to listing. Where a 3% agent would be bending over backward to make sure that no balls are dropped, Redfin spreads each agent thinly over a wide number of listings and there are balls all over the floor.
What's worse is that Redfin tries to sell their services with the same front originated by the worst web-based charlatans. My agent described their company as one that 'enables buyers and sellers to discover properties', which is web-speak for "we don't do squat for you besides post your house on a website". They do more than that, obviously, but you get my drift.
Their actual offerings are waning with recent crackdowns from the local real estate mafia. They do hang your sign. They don't feature or market your house, though. The popular, informative blog they had is now pointless thanks to industry crackdown. It's going to be replaced by a forum (more self-service, customer community nonsense) that could fall prey to the same MLS revolt that doomed their blog. The sole marketing for a listing is their template-driven bulk postings to http://Craigslist.org every week or so. When you do need help, you queue up for agents' attention and, though usually prompt and always friendly, very seldom get real-time service. The dropped balls and templatized solutions to issues really shade out any benefit to their sales model.
A huge benefit to listing with a large company like Windermere is the inherent nepotism between listing and buyers' agents. Buyer agents have a wealth of listings to push on their clients, and I would question Windermere's sanity if they didn't secretly encourage agents to keep the deals within their holdings. Redfin's policy of 'encouraging discovery' blows holes in that immense benefit.
The question to ask yourself is this: Will your house sell itself? Redfin isn't going to sell it for you. They're not, it's not in their business model at all to do so. They might get to the point where they're smarter about what they're doing for their customers, but for now, listing a house on Redfin is a lot of work. It's cheap though, so there's a value proposition in play that will help or hurt you, depending on your work ethic.
The last thing that should be stated, in the completion of the 'caveat emptor' discussion, is that Redfin listings are actively shunned by agents from other companies. On top of the backlash following Redfin's endorsement in the local and national press, it's common knowledge that RF's growing pains and institutionalized poor service are costly to buyers' agents. The combination of the implicit boycott of Redfin's business model and Redfin's lackluster service make selling your home an increasingly difficult prospect. So much for the money you're saving?
Update since original posting: They screwed up another promise, and my house lost visibility on the MLS for another weekend. The fourth out of four weekends. I'm lowering my rating to 2 stars and adding this paragraph, and we're going to pull our house off RF and use a friend who works at Windermere to help. Get it together, Redfin!
Bottom Line: You get what you pay for. You're potentially saving tens of thousands of dollars, which can't be ignored. As far as a service, they do slightly better than the FSBO route, but their stated business model implies that the intent is to do as little as possible to market your home. Your money gets a listing, a sign, a mention on a go-nowhere blog, and a poorly-designed PDF flyer, nothing else. -
Review from Jewelry W.
Kirkland, WA
6/6/2011
Just bought a house with these guys. They're very professional and they don't require any commitment before the first several trips. And I like their website which is both easy to find a candidate and easy to control the buying process.
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Review from Prema J.
Seattle, WA
8/31/2007
For me a real estate agent is like one of those disposable plastic rain coats. Just something you buy because it is raining and you need it right then and there, convenient but overpriced and you throw it away after you are done. Being the type A personality that I am I found our house using Redfin and bought myself a nice $9,000 lifetime supply of rain jackets with the money I got back at closing. Lol.. hopefully I didn't lose anybody on that oddball analogy. Hey it made sense in my head!
So our experience was in a nutshell: Good. I loved working with the people at Redfin and they did fight hard for us on some issues. We ended up with a great house and money in our pockets. The only downfall is that you don't get the expert market advice of a Realtor, you have to spend time looking on-line yourself, everything is over the phone, and when you are in the process of making an offer with a Redfin agent you make the decisions. It is a great concept but not for the lazy or indecisive. You work for your cut of that commission but the great thing is that money is yours after everything is said and done.
I like money.Listed in: Home Buying 102
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Review from Monte C.
Seattle, WA
10/1/2008
My almost condo purchase recently got converted to apartment leaving me homeless/ renting, and out looking for a new place.
Refin is great website made to help you do your on real estate purchase. It's a good way to break down homes for sale by neighborhood, recently reduced and newly listed. great reference for the general trends for neighborhood and city. Probably the most inclusive of all sites especially for cross referencing neighborhoods. -
Review from Dakota J.
Seattle, WA
4/25/2009
I am a first time home buyer looking to buy a small home in Seattle. I've done all of my research and got a loan approval lined up. I enjoy searching properties on Redfin's website, so I thought I would give them a try to be my buyer's agent.
I have a busy schedule and it was very difficult to schedule a home tour at a time that worked for me. Their agents took most of the day to call me back and then would only be able to schedule showings 3-4 days out.
The biggest problem that I had is that once I finally got my showing scheduled, they STOOD ME UP! I stood there waiting at the house for them. No call, no email, nothing. I tried calling the agent's cell number and only received voice mail. This was totally rude and unprofessional. I am taking my business elsewhere. Maybe Redfin should focus on what it does best, which is its website, not its customer service.Comment from Glenn K. of Redfin 4/30/2009
I'm Redfin's CEO, writing to apologize. Our goal is "on tour… More » -
Review from Ian S.
5/19/2007
Anything that Redfin can do to break the lock that the MLS and Realtor scammers have on the real estate market is a good thing. Go Redfin.
Make sure to check out how the real estate agents are saying about Redfin here on Yelp now. I've been told that the real estate agents are holding prayer vigils for sales. "Bring us sales, oh Lord!"
Awesome.
The more negative reviews I hear from these wage-without-labor salesmen, the more Redfin sounds like a great idea. I've worked with too many of them to respect their profession.
This is a good how-to link for Redfin.
http://www.redfin.com/...
After reading all of the realtors wank around on Yelp and talk about how they're entitled for endless amounts of riches for doing very little, I must use Redfin for my next home purchase on principal alone. I wonder if these people have ever had a job where they have to earn anything.
The comments in this thread were some of the most interesting that I have read on the subject. I suggest that you give it a read to better understand the industry and who is serving who:
http://blog.redfin.com... -
Review from Michael T.
Kirkland, WA
5/18/2011
Search tools for a house are awesome, trulia is on their heels.
Redfin agent brought a buyer for my house listed with windemere.
House "closed" today but possession takes place 3 days from now. Agent showed up with buyers today, completely unannounced or scheduled for final walk through. Only babysitter and infant here at the time. Agent was rude, on her cell phone the whole time and obviously a rookie.
You might pay less on redfin but you should expect exactly what you pay for.
Not recommended for a first time buyer.Comment from Glenn K. of Redfin 5/23/2011
Hi Michael, I'm Redfin's CEO. I'm sorry that we were rude to… More » -
Review from Kunney T.
Costa Mesa, CA
8/10/2008
The hottest thing on the market - besides MY home, of course.
G-Pac is a genius. I can't wait to see what they do next.
P.S. Their office is pretty sweet too.Listed in: 50 First Dates ... In Seattle
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Review from John E.
Seattle, WA
9/8/2008
My wife and I just purchased our first home, and we could not be happier with choosing Redfin!! We lived in the area for a while and knew what we wanted. So, searching for properties on our own was not a big deal at all. In fact, it made things a little easier, because we did not have to coordinate viewing appointments with both of our busy schedules.
Once we were ready to make a bid on our home, we called Redfin (it was Sunday and someone answered right away!) and had them take over the transaction. We read before that Redfin's real estate agents do not really give any advice on the first offer price, but our agent definitely helped us out with that.
Having been first-time home buyers, we certainly did not always know what to expect and to do, but our agent helped us out tremendously. She made sure to get the offer out on Sunday night, and kept us well informed throughout the whole negotiation process. She was really patient with us and explained everything that we were not familiar with.
Once the sales agreement was signed, a Redfin transaction coordinator took over and scheduled a home inspection, worked with the Escrow company, kept us informed, etc. The home inspector that was recommended by Redfin did a wonderful, detailed job. We also chose a mortgage broker based on their recommendations, and we were really happy with him as well.
Finally, there is nothing better than receiving a check back from Redfin after closing to help out with all the moving expenses that naturally occur.
If you know what you want and you are not intimidated by searching properties on your own, you should give Redfin a try. -
Review from George G.
Shoreline, WA
7/28/2008
We just closed on a purchase of a home (Richmond Beach) through Redfin. Both Judy and I have owned homes for the past 25 years. But this is the first time using the Redfin business model - on-line search coupled with Redfin service.
Our observation - an incredibly good experience. The Redfin web site beats the brick & mortar sites - Windermere, Remax, etc. Redfin is faster, better search capabilities and they show you the listing history ... i.e. history or mark-downs ... info the traditional brokerage sites don't give you.
The 'scare tactics' used by other realtors against Redfin include "they don't use good people ...". Our Redfin reps .. from the agent that we dealt with through the purchase process to the person who helped with the myriad of details through the closing ... were all pros! They know the traditional agents are saying almost anything to scare the populace away from Redfin ... and perhaps to compensate, the Redfin staff go to extremes to communicate with you, and to cover every base along the process. The result - no surprises!
Finally - the saddest commentary on all of this arises from our observations re: the 'bricks and mortar' realtors ... they damn near libel the Redfin organization and those that work for Redfin in an effort to scare purchasers (us) away from Redfin.
But after going through the process with Redfin, the losers in this process are the realtors that chose to say malicious things about Redfin when those of us that actually have experience with Redfin can attest to the opposite.
If you are purchasing a house and not using Redfin, or a similar company using the Redfin business model, I refer you to a famous idiom/proverb that you should read while gazing into a mirror ...."A fool and his money are soon parted." -
Review from John S.
Seattle, WA
8/26/2009
Redfin was/is PERFECT for us. Like most people, we actually want to do most of the research ourselves, find a short list of homes and go tour them with an agent or by ourselves. Redfin steps in to help with just the things I want them for, reviewing the property for things I may have missed, talking strategy about bids, sharing expertise on the process and what is going on in the marketplace, and taking care of all the legal paperwork. Then I get a refund because I did a lot of the research work, and they get paid for the things I really wanted to use them for anyway.
I can't recommend them highly enough. And this is from a FORMER REAL ESTATE AGENT (well 10 years ago). I got involved in web startups and left the biz, so I know the game a bit. -
Review from Phil C.
Seattle, WA
5/30/2010
I recently became a first time home owner though Redfin and it was a very positive experience. I can't believe how much I learned throughout the entire process! Corey St. John and Allie Howard are very friendly and so knowledgeable about the in's and out's of the real estate industry. They're also great at explaining the nuances of real estate so that newbies can understand it easily. I saw over a dozen homes with Redfin and as soon as spotted "the one" they went to work immediately on digging up all the necessary background info to help me with my offer including things like mortgage history, comps to other units in the building and neighborhood, etc.
Allie and her coordinator Dorcas were in constant communication with me throughout the entire process and even created a work back schedule with key milestones e.g. earnest money due by XX that was very helpful.
A special thanks must go out to Matt Allen at Cornerstone Lending. He's one of the lenders featured on Redfin's site and is nothing short of a rockstar! I work in the services industry myself working with many high maintenance clients, and this is praise I don't give out to just anyone.
At the end of the day, Redfin and Cornerstone made a long transaction with loads of paper work much easier on me and I would definitely do business with them again in a heartbeat! If friends in WA, CA, or OR are in the market soon I will definitely refer them to Redfin and Cornerstone. -
Review from Kyle N.
Seattle, WA
4/5/2009
Redfin is a great resource for buyers (and sellers) who are internet savvy, willing to do some research and don't need their hands held through the selection process. In return for not having to spend a lot of upfront time, Redfin is able to provide you with a refund, which is a very nice perk!
As for agents, we chose Allie because of the impression she made during the Redfin home buying seminar. Her easy going personality was exactly what we were seeking. We also felt she possessed a good sense of the negotiating process and would be able to land us the best deal possible. She understood our wants and needs while balancing what she felt was the most realistic approach to dealing with the seller.
We appreciated Allie's responsiveness to our numerous "first time home buyer" questions. Upon placing our initial "offer," Allie was good about keeping us informed even if it required doing so on the weekends and evenings. We would gladly do business with Allie again and plan on recommending her to our friends entering the real estate market. -
Review from natalie n.
Seattle, WA
1/5/2011
We found Redfin a great way to buy our first home! It may not be for everybody, but we LOVED it.
We tried finding a traditional real estate agent. Being fairly new to the area and young, we were short on recs. Some traditional real estate agents we tried were just overly aggressive and plain unprofessional. Like "Random Capitalization In Their E-Mail plus some straange typos" unprofessional. It reminded me that the bar isn't exactly that high to get certified. In contrast, Redfin has teams of different agents who will take you on home tours and write up your papers. I love their philosophy of salaried employees who have their own specialty. It took the fear of real estate agents out of me!
We were a bit weirded out at first by the fact that every time we went on a tour, we wound up with a different agent. And frankly some were better than others, but all were professional. The first houses/condos we looked at were laughably bad and the hunt was frustrating. I think a traditional agent may have helped guided our search, but we were able to learn how to target our search better, that in the end, anything a traditional agent could have sent our way was already something we could have found ourselves on Redfin. Their web site interface is amazing and richly featured. Everything I love about online shopping is here on Redfin, where you can browse a wide selection on your own, do your own comparisons, ask everyone and their mom what they think of your choices, all without someone looking over your shoulder and nagging you. You can browse all reviews of their agents which lent a lot of credibility to the site. Also, guaranteed half of the commission back to you to leave you with money to buy furniture. Woohoo!
Our main agent was Loren, and he was a joy to work with and we never doubted that we were in good hands. He is patient, explains things well, and teamed up with Janelle was just incredibly organized. He responded to my e-mails during the daytime AND evenings, and was just easy to get a hold of in general. He never shied from giving honest advice when we asked for it, never minded if we chose not to follow it, and it was just easy to have very open communication with him. Additionally, he has helped connect us to other like-minded, customer-oriented professionals to serve our mortgage and inspection needs.
The hunt wasn't easy, but I never dreamed that buying a house could be such an easy and seamless process. Major thanks to Loren and his team as we now have our very first house and a dream come true. -
Review from Lisa D.
Redmond, WA
8/22/2011
I used a Redfin partner agent in order to receive 15% of my buyer's agent commission. In my experience, I was required to work for every last penny of that 15%. I would much rather have used a full service Realtor and saved the 15%. Whenever I had a question about something, the Realtor would shoot me an email address or phone number of someone that I should contact to get the answer. I put up with this for about two weeks until I became too busy to do both my job and his job. When I told him that I was disappointed in the level of service, he told me that "real estate is not a concierge service." He also told me that buying a home is a partnership especially because I was receiving part of the commission. The staff at Redfin was very helpful when I reached them by phone, but it was too little to late.
Comment from Glenn K. of Redfin 8/23/2011
Hi Lisa, this is Glenn Kelman, Redfin's CEO. I apologize for… More » -
Review from Gerald O.
Seattle, WA
7/19/2011
We used Redfin Nov 2010 b/c of the website, and the rebate. Their website is top-notch, and one of the reasons I got "addicted" to house-hunting, and now *I am a real estate agent*. The Redfin service was good, but what I regret now is not having an agent that was more involved. You can setup tours on their website and you meet up with a "Field agent" (not a real estate agent). We probably dealt with 3-4 different ones, some had more knowledge than others. They basically are there to show you the houses, and also answer questions about Redfin. The only time we actually met with our real estate agent was when we wrote up the offer. She was not at the inspection which I think was a 'miss'. And in the end she was not as aggressive in the negotiations. I think we could have saved another 5-10% off the price by going with an agent that was more "involved". That's one of the main reasons why I don't recommend Redfin. Yes you will save $ on the commission, but in the end you could be leaving money on the table. In my mind it comes down to quality (vs quantity).
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Review from Hooria T.
1/2/2010
Redfin is a great alternative to those pushy realestate agents which will probably be a thing of the past within the next decade as companies like Redfin work to transform the real estate business. For those of you who already pretty much do your own research yourselves, Redfin is actually paying you for that work, instead of you paying your real estate agent that hefty percentage. Redfin takes sometime getting used to and definitely requires some patience and your own hardwork. I would not recommend Redfin for first time home buying or if you're in a hurry to purchase a place but if you're casually looking or not in a hurry seems like a great alternative! Not sure how they work as the sellers agent but seems like it would be worth checking out!
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Review from D C.
Seattle, WA
11/15/2008
My husband and I just bought our first home with Redfin and could not be happier! We had actually been seeing a few homes here and there and started using Redfin a few months into our search. We had a good idea of what we wanted and searched the website both for listings and for information on the market and surrounding neighborhoods.
We went out on several home tours and found the field agents to vary in their level of helpfulness. Some knew a lot about properties....some a little less. We actually knew what we were looking for so it wasn't an issue but it might be for people needing more guidance.
Once we decided on which home we liked, we submitted our offer and had some guidance on the process. Very smooth transaction. They recommended a home inspector who was thorough, particular, and very prompt to our request. We actually ended up doing everything over the phone, email, fax and never met our agent.....but Cheryl was great! We wish we could have met simply to say thank you.
All in all, we were very happy with Redfin. And that 2/3 refund of commission can not be beat! It covered almost all of our closing costs and helped us buy down points for out mortgage, helping us for many years to come!
I was skeptical in the beginning but this was a great decision and I would highly recommend their services to anyone. -
Review from Sach K.
Seattle, WA
12/30/2009
I give Redfin four stars for its website, but zero stars for service. In total, I sent them 3 scanned DLs, and emailed/called at least a dozen times to ask to set up viewings over the course of two weeks. Another week later, I received one phone call from them, letting me know that someone would potentially have time next Wednesday at 2 p.m. (?!?) to show me a home. I think they've spread themselves a bit too thin... Having at least a five-day turn around response time for an initial inquiry is key. Redfin required far too much effort on my part to just track them down.
Comment from Glenn K. of Redfin 5/23/2011
Hi Sach, I'm Redfin's CEO. It has been a long time since you… More » -
Review from Suzanne K.
Seattle, WA
11/2/2010
Redfin is the wave of the future, my friends. From electronic document signing to professional marketing of your home, these people know how to make happy Customers...and how to move real estate. While everyone there is awesome, my hat (if I wore one) would come off to Earnest Watts. He has so old one home to me, and he is representing me in the sale of my old home. Every communication has been delivered the way I expect it to be...knowledgable, respectful, but above all, friendly. Bonus: you will keep significantly more money in your pocket, whether buying or selling. With staff who put your needs first, like Earnest does, what's not to love?
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Review from Robert F.
Santa Clara, CA
10/18/2008
Great realtor if you are prepared to be in the driver's seat. You have to do you own search. They e-mail you the papers to sign and you have to send it back. They don't offer much hand holding in guiding you in whether the property fits your style etc. They guide you along the process to make an offer, negotiate and close escrow. In return, they give you back 2/3 of their commission. It took a couple of days before they got my offer going.
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Review from Nick B.
Seattle, WA
12/22/2009
I've been following Redfin as a company since it started back in 2004, so when I went to go buy my first condo in the Capitol Hill neighborhood this year, I was already pretty familiar with the company. They did not disappoint. As a first-time homebuyer with a relatively short list of places I wanted to live, my search process was much shorter than average. But the website is great, and the iPhone app works well, too (I used it to find my new place while I was laying out on the beach in Hawai'i). When I started touring homes and working with actual agents, I began to appreciate the structure of the company. The field agents were all very friendly and knowledgeable, and the two I worked with seemed to really enjoy their jobs. I had no problem scheduling visits during times that were convenient for me. My buyer's agent and his coordinator were both extremely professional and available: they answered all my questions and moved things along in an efficient manner, while making sure that I got the best deal possible. They saved me thousands of dollars by recommending a better lender and by negotiating down the sale price. I just closed on my transaction and so haven't received my refund check yet, but their pricing can't be beat. I would recommend Redfin to any prospective homebuyer, especially for those who like researching on their own using the internet. For first-time buyers, they are extremely supportive and great advocates at every point during the process.
