Loading...
Rapid Transit Cycle Shop
1900 W North Ave
(between Elk Grove Ave & Winchester Ave)
Chicago, IL 60622
(773) 227-2288
- Nearest Transit:
-
Damen (Blue)
- Hours:
Mon-Thu. 10:00 a.m. - 8:00 p.m.
Fri. 10:00 a.m. - 5:00 p.m.
Sat. 10:00 a.m. - 6:00 p.m.
Sun. 12:00 p.m. - 5:00 p.m.
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Street
- Wheelchair Accessible:
- No
Irv's Bike Shop
- 36 reviews
- Neighborhood:
- Pilsen
"Best bike repair shop in the city! The people there are very friendly and will tell you the truth. Depending on the problem with your bike,…" read more »
69 reviews for Rapid Transit Cycle Shop
Review Highlights
Loading...
I have done business with this shop many times and always with favorable results.
The staff is knowledgeable, friendly, and always willing to give me answers to questions.
I notice that one of the biggest complaints about this shop is regarding their prices on labor. So, I want to offer this caveat to all readers of this review. This is one of, if not the only, shop in town that provides decent wages, including benefits, to their mechanics.
I do most of my own work and it is a little out of the way, but when I need to and am nearby, I will continue to stop in.
Thanks Rapid Transit!
While they can be a bit pricey, they have always been really friendly, which goes a long way in my book. Sometimes I figure I am paying extra so they can afford what must be crazy rent in that location.
They don't sell any women's frames, which was once important to me, but I've had a friend be happy with the bike he purchased... I tend to go there more for parts and quick fixes like truing.
I've had good experiences both with parts and labor. If you are in the neighborhood, this should definitely be your go-to bike shop. There are better bike shops, but this was makes me a fan!
Rapid Transit, I love you, but you're too rich for my blood now.
I went in here today for a chain and some tubes. The incredibly nice mechanic went and grabbed a chain for me but I was surprised when I saw the price--$32.95. Ouch. I decided to pass on the chain but still get my tubes. Here was the real kicker--the tubes are $7 apiece. $7. I nearly choked when he told me how much I needed to pay.
I'm just too poor for this shop in the trendy Wicker Park.
1 Previous Review: Show all »
-
3/6/2009
Rapid Transit is a really nice shop. They have a nice selection of bikes and accessories, as well… Read more »
I was bicycling home today, and I had a few free moments to go on an adventure. So, as a fellow biker rode up along next to me, I politely asked, "Hey, do you know where there is a bike shop around here?" The guy pointed me in the right direction, and I was off to explore.
In the heart of Wicker Park, there is a little bike shop just off of North Avenue. Rapid Transit. I couldn't tell the name of the shop without actually looking at my receipt. Odd.
They have an interesting selection of bike stuff at this shop. It is all very hipster and trendy as far as bike materials go. With just a hint of yuppie.
Judging from other people's posts and what I was hearing around the store, I can relate that some of the information is true. I heard someone quoted for the labor prices on a bike repair, and I was astounded to hear the cost. But that's Wicker Park, bikes rule the road. Demand = high costs. As far as merchandise goes, I was not too upset with any of the prices here.
I bought a tire patch kit for about $4 (even though at Gary's where I went to later it was $2.55), and I got a sweet new bike helmet for $50. After two bike-car accidents and not wearing a helmet, it was time. I know mom, I know.
I did stand around for about 40 minutes looking at bike helmets and trying them on and resizing them by myself. It was pretty busy in there, but I had to solicit my own help from a guy standing at a desk filing through papers. He was three feet away from me, looking back, I see the frustration.
Hey, if your bike breaks down, and you need to get home, you are going to go to the closest bike shop regardless of its location. This one, not bad. Not great. Avoid repairs here if you can manage another shop.
I've always been a big fan of the bicycle shop on North Avenue called Rapid Transit. It was recommended to me by my friend Siri who has a great talent for finding and appreciating quaint little stores with a great staff. Rapid Transit is no exception.
I fell in love with it the minute I walked in. As you enter, there's a pretty cool scene that lets you know you are among some serious bike lovers. The mechanics area in plain view and there are no less than four mechanics at a time, diligently working away, and joking about how many stiches a fellow riders would be getting after being "doored". They're having a great time and it's obvious they enjoy what they are doing. You will never be condescended to like the comic book guy in the Simpsons, regardless of your knowledge of bicycles. They are always very helpful and friendly and take the time to answer any question you have very thoroughly. I refuse to go anywhere else.
I don't really get all the hate for Rapid Transit on here. I have yet to see a review for a bike shop where at least a half a dozen people DON'T accuse all the staff of being "hipsters/bike snobs/assholes", etc.
It's starting to make me think, "it's not them, it's you."
Rapid Transit has always been good to me. And their exchange/return policy is TOPS; you won't find many stores around with one like it.
My bike is dope and I'm proud to say the folks at RT put it together for me.
The folks who work at Rapid Transit, especially in the front maintenance area, are the definition of customer service. I've had wheels built, brakes fixed and other general maintenance done on two different bikes and each time I go in, I feel like Norm walking into Cheers. Sure, they don't know my name, but they certainly recognize my patronage to the point of saying "Didn't you used to ride a gold bike?" when I came in with a newer red bike. Most recently, when my brakes were acting up again, which were obviously past the service warranty from my earlier visit, they took time to quickly turn a few screws, add some lubricant & send me on my way, gratis ('course, I gave them a few bucks for beer money!)
I can see how this place might get frustrating if you walk in on a Saturday afternoon, just after the weather turns nice & everyone is back on their wheels, but what do you expect? Get in there early or off-peak & see how amiable they are.
I can't think of another Chicago retailer that I'm more dedicated to.
Thank god for the Bike repair shop open on Sundays! Was taking my new bike out for it's first real ride when a bit o' glass on Elston gave me a blow-out. After walking to two other shops in the general vicinity, only to find them closed, a friend pointed me to Rapid Transit.
They offered me quick service, and a knowledge staff offering me good advice and not a sales pitch. If you're in Bucktown/Wicker Park and need bike service this would be the place to go.
Back Story... I have a bike that has been hanging on my wall for 18 Years and finally decided to do the honourable thing and ride the thing.
Stopped in and was immediately helped, popped my bike on the stand and they took a look see at my ride. I asked for the Complete tune up and was on my way expecting a call saying that I needed to replace a bunch of stuff. Took care of me overnight, picked it up and went for a ride... True, straight and lubed... only problem (I suggested that I needed new wheels and to look her over as she is 18 years on the wall and 20+ Years Old) They did not call to tell me I should do more to the Bike. Based on some comments they were going to High Gross me and I gave em carte blanche to do it...
They Did Not!!!
Called to chit chat about the fact I was a little disappointed and wanted to replace my Tires and perhaps get new pads for the brakes. They apologized for not making the recommendations due to the fact, in what I am now aware, is in Bike Hipster Central most are "maintaining" their rides and not refurbishing them... My Mechanic called me right back asked me to drop on by, told me the days he was on the clock as he wanted to ensure that I was taken care of.
Dropped the bike off, had a nice chat as to what I was looking for. When I picked it up a later she rides like a dream.
Thanks Guys.
The people working here are kind of pretentious and jerky. Most specifically there is one girl here who must think she's allowed to be the shop bitch because she's the only girl. And instead of being friendly and nice to other women, she likes to belittle them. And the odd thing is, she has told me some things that are flat out wrong. Some bike shops have a very chauvinisticattitude about bikes and women, and this one is one of the worst. I think this shop is overpriced, understocked, and overflowing with attitude. They get 2 stars because they carry El Duke Degreaser and they are open on Mondays, which is the only reason I bought something here. Otherwise, I'll take my patronage to another bike shop where I'm respected.
One night one of my spokes snapped and I was down in the Ukrainian Village. All the shops were closed near by, so I waited until the morning to get it fixed, and despite my friends warnings, I took my bike over to Rapid Transit.
I was hung over and just wanting to get home without my wheel collapsing, so I HAD to get my spoke repaired and my wheel trued. The nice guy at Rapid Transit said he could do it, even though they were busy. So I waited and waited, only to be told that my rim was un-trueable and that almost all of my spokes were seized up and unable to be tinkered with. He gave me the impression that my rims were shot and that I ought to get new ones. I was upset, but at least he didn't charge me for the truing that he did try to do (would've been $35), and only charged me for the spoke.
I had a sneaking suspicion that it wasn't the end of the road for these hardy Belgian-made rims, and despite the fact that I rode the hell out of them all winter long, I was betting they could be fixed. So I took my bike down to A Nearly New Shop and my man Jim analyzed the situation, brought out Wrench-a-saurus Rex, and trued them BOTH in 10 minutes, for less than 1/3 of what it would've cost me at Rapid Transit.
So for your bike and for your wallet's sake, take them to more capable bike mechanics.
today was the day i dropped a grand at a bike shop. i decided to give the $$$ to this place for a couple of reasons. it's cool, the staff is great, they have a very decent small selection to choose from, which i like. i'm one of those people who likes less to choose from-you know-small menus. even though i've been a serious biker for most of my life, i've always been willfully ignorant.
for that i was not chastised. it took me an hour and a half to make my decision. they let you test drive the vehicles, which is a first for me. i was trying to choose between 2, and kept going back & forth, which did not annoy anybody. i was going to purchase the first one i got on, but the staff showed me one a little out of my price range, but i tried it out anyhow & ended up spending a little extra because it made a HUGE difference ($200 more is worth it to me). i am totally ecstatic with my new ride! i also asked about classes so i no longer have to be bike stupid, and she referred me to a place that charges a donation of $10 a class to learn how to maintain & tune up your bike. bonus!
overall an exceptional experience. i am very very happy :-)
Between the stoned incoherent staff and the RIDICULOUS labor charges, I will take my bike elsewhere thank you...
An acquaintance recommended this place, and I read most of the reviews on Yelp before heading in to this bike shop. My only other experience with bike shops in Chicago was with Get a Grip Cycles on Irving Park and Kostner, and that was abysmal, so I had high hopes for this shop. I went this afternoon with my husband, who was looking for a road bike, and our 3 little kids. The staff was really nice about our littlest munchkin running around, but they had no bikes to fit my husband on the floor and were too busy or too distracted to check the stock in back.
I got such great customer service here. I came in to get a lock and some flashing lights to suit my sweet ride. As soon as I walked in I was approached and helped right away.
The guy at the store picked a lock for me and took the time to explain and show me how it worked and how to register my bike online with the lock company. Also sold me these frog flashing lights. He warned me that some have come back to them because people can't turn them off once they were turned on but I figured, "what are the chances?" Too bad I was wrong and that happened to me, but I just went back in the next day with the faulty light and the guy gave me a new one and we tried it out in the store to make sure it worked.
While I was there, guys approached me to talk about my sweet ride and I discovered I could totally get laid by some urbanite bikers with chops, adorning the latest sweat band fashions, if I wanted to.
I digress. I would recommend this place. The employees definitely know what they're talking about and they're really friendly and helpful.
I used to have a hand-me-down bike that one of my friends sold me on the cheap. It was the last in a series of cheap and/or used bikes that I had ridden over the years. One day about seven things went wrong with my bike when I was about a two hour walk away from home, so I said to hell with it and walked into Rapid Transit to pick out my first new, decent quality bike.
I know absolutely crap about bicycles, how to work on them, how to pick the right size, etc. All I know is how to get on one and ride it to where I'm going. So I was very happy to hook up with the salesperson here, Brent, who did a great job asking me all the right questions about what I was looking for, and matching me up with the perfect bike for my needs and price range. I rode the sucker right on home, and loved it to death. Any followup questions I ever had for them on maintenance, etc. were answered in a totally friendly and prompt manner.
The shop is well laid out with one half dedicated more towards the repair shop, and the other half set up mainly as a salesfloor for new bikes and accessories. They have most of what you'd need to walk in with nothing and walk out with a new bike and every conceivable thing that goes with it.
Unfortunately, my house was burglarized and my bike was stolen, so it looks like this spring I will be needing a new bike, and I am 100% sure that Rapid Transit is where I want to go when the time comes.
My boyfriend needed some Ortlieb panniers (so awesome...I have some.) Rapid Transit was out of the model he wanted. The lady with the glasses and the long brown hair called around town to find a place in Chicago that had them in stock. She found them at the new REI.
This kind of customer serviced cannot be beat. I do all my bike shopping here, but how cool that they sent me somewhere else when they were out of what I needed. Add another star!
1 Previous Review: Show all »
-
9/12/2008
These guys and gals have been incredibly helpful and hilarious over many years of purchases,… Read more »
I hadn't been on a bike in more than 10 years when I took my new girl out for a spin just to see what she had in her.
Turns out not much.
Her tires wobbled, her gears didn't shift, she was uncertain on uneven ground. Her seat was too high. Her tires were cracked. This Chicago-made beauty was, at closer inspection, a bit of a let-down. It was like waking up on a Sunday morning after a drunken tryst and realizing you had made a dire mistake that only a night with a brand new girl could fix. Sorta.
I wheeled my disappointment to Rapid Transit and was immediately helped out by Nick, who took an objective look at her, warts and all. I told Nick that I understood if she was no good for me and I needed to meet someone new. He went through her defects, one by one and told me that I would need to spend almost $200 so she'd be right for me.
At that moment I knew that I would have to break up with her. Probably put up an ad on craigslist and find something new. Maybe a tricked-out old school, something like her but better.
Nick is going to set me up. He said he'd call when he's got someone new for me to meet. I can't wait.
Disclaimer: I know nothing about bicycles, or what virtues by which to judge a bike shop. I brought in an ancient Schwinn that had some serious problems. The column that holds the pedals together was falling out of the frame, which a friend had warned me might mean my frame was toast. After a few minutes of waiting, a staff member brought me into the back with my bike and took a look at it. He messed around with some parts for a while and gave me an estimate (25 bucks) and a wait time (20 minutes). I killed some time walking around the neighborhood and the friendly repair dude called to me from the street when it was ready. It works great! The staff was attentive and helpful, I got what I needed and I got out in less than half an hour.
I've been here twice for bike repairs, and I love this place.
The staff is extremely kind and knowledgable.
I'm not an expert on their pricing though. I have no clue how much their bicycles cost, but the first time I went for major repairs and it was 75 dollars, the second time with less minor repairs it was 25 dollars.
Also, this last time when I left the store, my bike worked better than it had the first day I bought it!
Beardy dood with the lip ring is awesome. I am a bike idiot and he was super helpful, gave me a huge chunk of his time, and was generally non-judgmental or even the slightest bit condescending when he realized I didn't even know how to air up my tires.
So, if you see me and my super blue bike that I got from a dead guy around town, you can thank beardy guy.
My bike exploded on the way home from work yesterday so I kind of coasted on over to Rapid Transit for some emergency cycle TLC. I was expecting to be raped in the wallet, sneered at by "bike kids" and then barraged with upselling for completely unnecessary parts.
Instead, my little red baby was disassembled, cleaned and rebuilt in under 40 minutes by an insanely helpful and chatty young greasemonkey who threw in a free pedal to replace my broken one and directed me to another, cheaper bike shop for a new brake to fit my odd-sized tire.
It didn't cost me a fortune, my bike rides like red lightning and the only "bike kid" working was a bike MAN with a beard so amazingly long and lustrous it went straight past hipster and all the way around to biblical.
Quality work by quality folks. I can't speak to their prices on bicycles, gear or other minutiae, but for fast, cheap repairs and bike-centric chit-chat, we're looking at a solid four stars.
[just as a general observation about bike shops, though, I'm willing to bet that at least a few of the other employees are condescending douchbags who will speak to you like pond scum. my guy was great however. from what i could tell by my limited browsing around, the place is a bit steep for purchasing a whole bike or accessories but fair on the cost of repairs.]
So I picked up this sweet fat-tired bike from CraigsList about two years ago. Upon initial examination, she seemed pretty arthritic -- she had a significant coating of rust, there were several hinky metal objects dangling from her handlebars, and the wheels were all sorts of fucked.
Upon closer scrutiny, I noticed her solid carriage, vintage charm, and adorable blue coloring. You could tell she was a beauty; she just needed a little love.
Not having a speck of sense as to the mechanics of bikes, I took her to Rapid Transit, as it was in my neighborhood and certainly had a decent amount of street cred.
The staff gave her a once-over and told me to soup it up would be about $125. I thought was was totally fair and told them to go ahead. A few days later, I came back to pick her up, paid exactly what I was quoted, bought what has turned out to be a very durable lock, and even received a few helpful tips from the cashier about bike maintenence.
I've taken her in a few more times to have the tires refilled and for some cosmetic tweaks, including a backsaddle basket installed and the seat raised up. All repairs were done prompty and for what I thought were reasonable prices.
Biking in Chicago can be very dangerous so making sure my bike is safe and sturdy is worth a few extra bucks, especially if I am supporting a local shop.
I do think the steps to get in the shop are impossible to navigate without potentially maiming oneself. If my back hurts I literally cannot yank her up without help, and that can be a bit of a bummer.
Now my bike gets all sorts of comments and compliments and rides like a sweet and juicy bodacious blue beauty!
They're are occasionally bit overpriced and a bit hard to get ahold of and admittedly, as a slightly-less-than-hipster, slightly-less-than-bike expert, I get intimidated by the employees and often feel like I'm being patronized when I'm patronizing this store. BUT! With all that said, I really like Rapid Transit.
I special ordered a bicycle from them, from Electra Bikes. It arrived a week early, and a wonderful guy put her together for me perfect, adjusted it, and looked at it like his baby. Everyone there was excited to see me get my bicycle and they were happy to see me happy. They charged me nothing to special order and the price of the bicycle was less than the price Electra Bikes recommended.
They were also helpful when I had to trade that bicycle in when it was too heavy. They helped me try a few different bicycles despite my blaring lack of knowledge and also attached a bunch of unnecessary accessories I bought with uber-speed! Repairing it a few times since is free, fast, and friendly. I trust Rapid Transit to be respectable and decently organized.
After my bicycle got stolen recently they were also quick and helpful at getting me my serial number and recommending ways to up my chances at getting my bike back.
Rapid Transit is as good as it gets. It's cheap, the staff is always helpful, they're always willing to explain what they're doing when they're repairing and always willing to offer their advice on a problem. They have or know how to get even the most obscure of parts. All of the workers there are so passionate about bikes, and it shows through when they're doing even the most minor repairs. When the weather's nice, it can get a little crazy, but in the winter expect the shop to be empty, with all the repairmen just dying to talk to someone about their bike. And, if you're lucky, offer a sandwich or a drink.
Miracle workers! Danielle approached me attentively after a dumb woman butted in front of me. Danielle advised me that she was in training but would try to help. (could have fooled me- she was awesome and full of great tips)...
Anyway, the folks at Rapid Transit were able to make a new seat work on my old bike that two other shops scoffed at me for. Seriously nice people who offered alternative options when there's was not necessarily as economical as I would have liked.
Due to their honesty and helpfulness, I ended up doing the whole shebang at Rapid Transit. Excellent customer service pays off.
Thanks guys!
i've bought 2 bikes from this place. that should be a recommendation right there. And I'd buy another one from them. word.
I used to have a Specialized Crossroads A-1. Crappy hybrid bike. I called it the Blue Lemon. From the day I bought it, the rear derailleur gave me nothing but trouble -- sixth gear in particular was always drifting out of alignment. I'd take it to mechanic after mechanic, and it would work for about a week, week and a half, then start giving me the same damn problem all over again.
Eventually I took it to Rapid Transit. The first time I rode it after getting it back, sixth gear was out of alignment. What the hell? But I was busy that week, so I couldn't take it back right away. Then the damnedest thing: After about a week, week and a half, it drifted INTO alignment. I had no more problems with it for more than a year.
Brilliant.
I'm neither a hipster nor a cycling freak, but I've never found the staff anything but friendly (though I can't say the same about some of the other customers). These folks have done so right by me, I bought the Blue Lemon's replacement -- a Jamis Coda Sport road bike -- at Rapid Transit, as well as a Dahon folding bike to take on the Boston T. In both cases, the price was right for what I got, and since I was moving out of town, they even let me use the free tune-up that came with the Dahon on the Jamis instead.
I've been here about 3 times since moving back to Chicago and I have only received friendly good service. It can't be a fluke by this point.
They are always quite busy but never seeming quite overwhelmed. I've had a few conversations in here with the store associates.
Good place to have work done if you want it done right too!
My review is for the purchase of a new bike.
The sales staff was helpful and unpretentious and did their best to help everyone in turn. They let me go out on the bike several times to make sure it was what I wanted and set-up correct before I left. I didn't notice anyone pushing bikes, just asking people questions to find out what they wanted and fit the right bike. For example, there was one guy asking about fixies, not knowing what he was talking about and the sales guy took the time to explain the different gearing systems and why people choose them. It was so non-condescending I almost gained a little faith back in humanity (almost).
I'm quite curious to see how the service staff compares.
I don't know what expensive or cheap is to other people, but the low price averages around $550 (spring 2009).
When I first moved to Chicago, this was my first bike shop experience and while my needs/travels have expanded, I can say that every time I'm in here I'm met with a competent and friendly staff.
I've seen many mechanics go through here and some of their names I forget, but many of them have been the best in the city. If you go to enough shops, you see them jumping around from shop to shop, but the best ones always seem to end up here. My favorite mechanic, Chris who was at Upgrade, works here now and that's definitely a plus. Then there's Sam who's been a long time head mechanic there who is also great.
They are more expensive then other shops in the city and that's the only reason I don't always shop or go here for service.
I've only had 1 sort of negative experience here in the 7 years or so I've been going to them, but I was able to dialog with the shop's owner as expected.
I've been to Rapid Transit many times and have not once had a problem. Everyone I have talked to is knowledgeable about bikes. Some have their specialty areas. I don't believe Rapid Transit makes a whole lot of money selling bikes but they are always busy servicing bikes.
I like Rapid Transit a lot because everyone is friendly and personable and at a lot of the other bike shops in the city, i.e. Johnny Sprockets, Village Cycle Center, they were not as kind and helpful.
My only gripe about Rapid Transit is that they do not have a lot of parts for bikes. Not a lot of variety in wheels and handlebars and other accessories. This is where Village Cycle Center is much better.
My advice is if you have a problem with your bike bring it to Rapid Transit and they will take care of it. If you are looking to buy a bike you might be better off at Cycle Smithy as they have a larger selection and if you want to buy new wheels or bars go to Village Cycle Center.
I got my bike fixed here a couple of months ago. I needed a new chain, tire and to have my seat switched around.
All together, everything took about half an hour, I got to watch and the technician guy was from my old-stomping grounds in Washington State, so we had a great conversation talking about how we miss the mountains and the Sound.
He also gave me some recommendations for getting my bike running even better....very helpful
A** Holes, I would not reccomend waisting your time or money!
Very unhelpful and rude..
Kind of a total rip off. Super nice staff and in the know but if you are at all concerned with the price of the good or service, then go somewhere like Boulevard Bikes or a place in the burbs that I like...Westchester Wheels.
If you are rich damn stinking butt licking yuppy, then go to Rapid Transit.
Lots of bike shops sell bikes. Rapid Transit sells bike commuting.
I'm a pretty dedicated biker- i mean, i have a bike tattooed to me- and this is my shop of choice Why?
- Fast service- with more repair stands than any shop i've ever been to, they can do most basic stuff while you wait.
- Good advice that's about trying to get you a practical bike that meets your needs instead of selling you on the newest, hottest, lightest-weight nonsense.
- Good stock of things commuters need, like puncture-resistant tires and coffee cup holders.
- Open mindedness about people and their bikes, and not being critical of you for how you choose to or what you choose to ride, be it a 20 year old huffy or a track bike with riser bars.
- Female staff in both sales and repairs, and super girl friendly!
- Slowly explaining what you need and what it will cost without making you feel like an idiot.
and here's something I find super important...
BIKE SHOP TIP: when the mechanic is working on your bike, ask what she/he is doing and ask her/him to teach you how to do it yourself. unless the shop is super busy, most wrenches would love to teach you.
Not a fan, these guys got me twice...of course I shouldn't have gone back the 2nd time. Bought a road bike from them - worst fit ever, and yes that same guy from Lisa's review: "Mr. Hardcore ride all the time or die guy" wasn't too endearing. If you are going to spend all that time Fitting a person; please fit correctly.
2nd issue. Could they ship my old mis-fit road bike to a shorter in-seamed friend out of state; box it up and ship it? Sure they said, here's the price & the breakdown fee. Well they packed it in an over-sized box, mis-measured it and then UPS hit me with an additional $60 fee for having the bike packed in an over-sized box?! Did they even break it down like they said they would? Called Rapid Transit 3 times, no one has ever called back...
I cant complain. I had an issue w/ my tire getting reoccurring flats. Took it in when I couldn't figure out the problem. They fixed the tire 3 or 4 times and only charged me the first time. Most of the folks there have no problem answering your questions and showing you how stuff works. They make you feel comfortable.
Also, the free air on the side of the building has saved my ass many times
edit: I went in there to buy a light for my bike...it was about $10 more expensive than another bike shop down the road...and so is everthing else in there
Two words - Electra Cruisers! They ordered special to get the right ones, and had the bikes in days. We had so much fun just hanging out while they called around to locate what we wanted. They truly love what they sell, to the point I think they actually regret making the sales.
A solid bicycle shop.
I found the staff to be knowledgeable (I know more than enough about bikes, and sort of listened in to various conversations.) They've done a repair here and there for me, which were fine (they did a minor three-minute adjustment for free, which is standard, but a good acid test for a shop), and I didn't find them pushy, either, when I was later buying a bike from them.
I would say a little on the pricey end for various services, but not by too much (say, a job that elsewhere is $40 might be $50 here) and in the end I've found their work to be high class and many $40 places aren't. If you are looking for a solid cycle shop, this is a place to try.



