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Pointe Hilton Squaw Peak Resort
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels [Edit]
7677 N 16th StPhoenix, AZ 85020
(800) 947-9784
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Paid
- Dogs Allowed:
- Yes
47 reviews for Pointe Hilton Squaw Peak Resort
Review Highlights
"The best part is the awesome LAZY RIVER."
(in 16 reviews)
"...of mountains and it features a water park to go along with..."
(in 9 reviews)
"The Squaw Peak property itself is pretty awesome too."
(in 7 reviews)
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46 reviews in English
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Review from Ching T.
Whittier, CA
9/6/2011
After one FRIGGIN long ass day (arriving in the Phoenix airport http://www.yelp.com/bi... around 8AMish, figuring out HOW to get into a huge gas guzzling suburban rental http://www.yelp.com/bi..., getting lost around the frustrating airport picking up my friends at various terminals, checking out Tlaquepaque Village http://www.yelp.com/bi... and lunching at the Secret Garden Cafe http://www.yelp.com/bi... on our way to view the majestic Sedona mountains on a Pink Jeep Tour http://www.yelp.com/bi... and experiencing a very disappointing dinner at the popular and highly toted Cowboy Club http://www.yelp.com/bi..., my girls and I FINALLY made it to our accommodations at the Hilton Squaw Peak Resort for the paper crafting convention we were all in town for.
Definitely one UPSCALE resort that is set up like an island oasis in the middle of the desert. The AC here literally washes and envelopes you...soooo delicious!! and soo appreciated!!
My girlfriend and I shared a one bedroom suite which was just awesome!! We had so many friends over at our place throughout the 4 day long weekend stay.
As if I couldn't be happier, there were sooo many pools that'd rival the pools of Vegas! lol, except that to walk from one pool to another is not something I'm willing to do in the stifling heat of Phoenix. Yep, this is one expansive HUGE property. I almost felt like killing my girlfriend as she was texting me to get me to join her at the killer pool with the slides and poolside service for lunch. Um, but the room is soo nice and chilly yummy!! It literally felt like I was walking from LA to Phoenix when I finally found the damn pool she was at!! Grrr Susan!! but I love you!
Maid service was excellent!! All the conference meeting rooms were excellent!! Definitely a resort I'd consider returning to for a relaxing getaway in the future for a girls weekend away or with family as it's very kid friendly.
Did I mention that the AC was pure deliciousness!!??Listed in: Phoenix / Sedona
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Review from Thomene G.
Hudson, CO
1/25/2012
After reading a lot of negative reviews about the Pointe Hilton Squaw Peak Resort, I was worried about our upcoming reservation. I am happy to say that my family and I had a WONDERFUL time at the resort. The pool and lazy river was awesome. We had accommodations, a two bedroom Casita that was worth every penny. It is great to go on vacation and feel right at home. The staff was excellent. No complaints except for the weather, wish we had a little more sun for the kids.
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Review from Katelyn U.
Anaheim, CA
1/20/2012 4 Check-ins Here
The front desk are very friendly, rooms are decent size for the price. It was clean, didn't stay at the hotel that long since we were exploring the city.
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Review from Beau S.
12/23/2011 2 Check-ins Here
Rooms were nice and the price was decent. I was not able use water park because it was cold that weekend. However my fridge didn't work, they don't really have any late night eateries here past 10 and parking was a mess. Also the internet is ridiculously expensive so, even though it is a Hilton 3 stars is appropriate.
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Review from Mike N.
Cleveland Heights, OH
1/16/2012
Stayed over New Years, and was blessed by above average temperatures. I can see this as a family resort, not business or singles oriented, although I understand it has large meeting rooms. The waterpark is fun, but I wish there was more supervision to help control unruly kids (and parents). The miniature golf course is somewhat disappointing. Several holes share greens, and it is a challenge to navigate the course if your have some mobility limitations. We stayed in a casita, and were able to upgrade at the last minute to a king/two queen casita (there were 6 in our party). Wow. What a great accomodation! Rooms were clean and service was timely. Things were quiet, even over New Years. It gave us enough room to spread out. The kitchen was helpful with refrigerator and microwave. The spa on site was nice, and room service was nice as well. Overall, a great experience and we would return.
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Review from Lindsey F.
Scottsdale, AZ
If you are looking for a serious pool experience, look no further than this hotel. You stay at this hotel for the pool and maybe the surrounding restaurants like Rico's, but especially for the pool. This pool includes: a lazy river, super slide, pool volleyball, miniature golf (yes, mini golf), a western village, at least three pools and plenty of hours of family-fun in the sun. Oh and adult kids are more than welcome too!
This hotel provides the ultimate poolside experience, so if that's what you are looking for, this is your spot. You won't find "so Scottsdale" peeps with their stilettos and muscles popping out of their Ed Hardy. You will find down-to-earth people and families wanting to have a good time without worrying about what they look like in a bathing suit.
The Squaw Peak property itself is pretty awesome too. I really think you could stay here and have a weekend's worth of activities without leaving the property. Squaw Peak Mtn is just a hop away and perfect for a morning hike, I've already professed my love to the pool above, they have plenty of restaurants on property including Rico's American Grill which is delicious and Hole-in-the-Wall which is fun old-western fun. They have a gift shop full of fun memorable items, they have a creamery, a general store with breakfast and snack essentials and let's not forget about the multiple tennis courts! As I said, this is a resort. This is an old school AZ resort. It's not frilly but it's fun and I think I'd take fun or frilly when it includes a pool like this!
PS - summer rates are incredible and start at only $89 a night. It's worth it for a staycation or if you're in town for the weekend. -
Review from Ruth C.
Unionville, CT
7/10/2011
This hotel was a big disappointment for two main reasons: the overcrowded, unclean pool overrun with locals; and the service. We waited in line to enter the pool area and, once in, found empty chairs surrounded by discarded wet towels and garbage. The pool was crowded and warm and the lazy river did not move, giving you plenty of time to rub elbows with everyone else in the pool, including drunk adults and babies in diapers. Definitely not my idea of a "resort" pool experience.
As for service...we pre-paid two nights here through Priceline. When our flight into Phoenix was delayed due to weather and we got stuck in Chicago, we immediately called the Pointe Hilton to explain the situation and that we would not need our room for the first night. (We also notified Priceline.) After numerous civil conversations with the hotel in the 10 days that followed, they refused to either comp us a room on a different night or give us a refund. They talked about "their system" and "their process" but seemed to forget all about "the customer." Not sure if this is standard with all Hilton hotels or if this is just one bad manager at a struggling hotel, but when given the opportunity to do the right thing, the Pointe Hilton did not. Disappointing for sure.
We drove out of the hotel parking lot in a rental car covered with bird doo, which pretty much sums up our experience at the Pointe Hilton Squaw Peak. We went there, got shit on, and left. -
Review from Donna B.
8/11/2011
The Pointe Hilton Squaw Peak was part of a fab Travelocity package deal a couple years ago. This was my first trip to PHX and I was excited to see the area.
My sister came with me, and the deal included one of their suites with comfy double beds, a balcony shaded by huge palms and overlooking a beautiful courtyard, and a nice size bathroom. We thoroughly loved the accommodations!
The property includes a nice restaurant which we visited once or twice, several pools, a lazy river, super slide, pool volleyball, mini golf, and a couple cool souvenir stores with local items. We were blown away by the pool-side service, and the swim-up bar. We also availed ourselves of the Tocasierra Spa (see separate review) on the property.
I would absolutely stay here again, but with a "package" deal price. -
Review from Amelia R.
San Diego, CA
5/3/2011 1 Check-in Here
Perfectly fine.
Although....we did receive a sweet upgrade to a King Casita, due to our Hilton Honor Club level. Thank you very much! It was a large two story loft with kitchen/dining/living/half bath downstairs and king bedroom with a small balcony and bathroom with a double sink upstairs. Bed was comfortable and linens were nice. Room was very clean. Service was fantastic.
My daughter loved the pool and the water slide. And, I loved the pool side people watching. There were many, many large, sunburnt moobs (or mitties). So, I was happy kicking back & doing my own twisted sociology study.
One of my complaints is we were getting ready for a wedding and all the power went off. They fixed it within 15 minutes. But, it was a headache.
Second, starting at sunrise both mornings, there were several doves mating outside our bedroom window, LOUDLY for HOURS. I have no idea how one could stop the bird porno that was rudely taking place so early. But, 'enjoyable' is NOT the word I would use when forced to wake up at 5 am hearing "coooo, cooooooooooooo, cooooo, coooooooo, cooooooo". Ugh, doves are such hookers. -
Review from James T.
Gregg, TX
11/10/2011
Second time in 2011 to stay at this hotel for a conference. Half the time the service is great and half it is disappointing. This trip I found a rodent-chewed package of mayo on the buffet - the kitchen staff was shocked and apologized repeatedly. Dining staff were all very polite and helpful. The housekeeping staff is a real disappointment - our conference rooms were not maintained well, the rooms were not thoroughly cleaned 2 days went by and used ice bucket never cleaned or replaced. Closet doors left open, drawers open - just poor work. Saw one maid reading her Avon magazine in the morning - maybe more work and less shopping. It's an okay stay.
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Review from Beth A.
3/7/2011
The hotel itself is just A-OK. It is getting on in years and until they remodel all of the guest suites it will be nothing special.
The pool more than makes up for the drab rooms! It features a slide, a play pool, a waterfall, a lazy river, and plenty of lounge chairs. I've never had to visit the pool area with children, so I can't really speak to the safety of everything. But I really enjoy the laid back atmosphere of this area.
The poolside drinks are really expensive. I recommend pregaming in your room and buying one more down by the pool!Listed in: Hello UV Rays!
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Review from Jen J.
San Francisco, CA
6/27/2010 1 photo
We had multiple casitas/ suites booked for a volleyball tournament.
We've been trying to check in since 6:45pm. We were finally given a room by the supervisor that was already occupied.
It is now 8:15 and still no room. Left and went back to Hotel Indigo in Scottsdale where customer service matters.
Can not recommend this place if you actually need a room. -
Review from Robyn W.
Salem, OR
7/14/2011
Staff is really nice. Rooms are adequate. The pool is really large and has waterfalls...and was clean when I was there. I didn't have to wait for anything. Lazy river was neat. The restaurants on site are spendy...but tasty. Great for pool fun w kids.
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Review from mark w.
Cave Creek, AZ
6/20/2011
The lazy river is where its at! Grab an expensive beer and just start floating down that baby! You might want to expect to have families and kids running around everywhere, but if you can get around that then you'll have a good time.
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Review from Ken M.
6/14/2011
Had an enjoyable weekend at Pointe Hilton Resort. Good value for $80 a night. But the hotel is aging a bit. In a few years it will need a facelift. When compared to a property like the Scottsdsle Princess it really shows it's age and disrepair. But I had a nice weekend none the less. The restaurants are reasonable in costs and the water park is great. Lots of kids around...not a place to where you would expect peace and quite...but not too bad either....if you want peace and quiet got to the Scottsdale Princess. Overall good value at this hotel. I will stay again if I want the water park experience.
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Review from Lissa G.
3/9/2010
There's nothing like being at a resort complete with tons of water activities like a slide, lazy river, etc. when it's pouring in Phoenix!
Here with the hubby for a conference. The service was nice, grounds were nicely landscaped, and the desert is always nice. However, without the warm Phoenix sun, there was very little to do. The comfort of the bed helped to make up for the lack of things to do. I would have killed for an indoor jacuzzi though, and a nice-sized tub.
If I had kids, I'd want to go here, but being one of the DINKs (double income, no kids), there's no real reason to stay here again. -
Review from Kyle k.
Hermosa Beach, CA
4/19/2011
stayed here for a wedding and the hotel was nice. Unfortunatley this place was not really within cab distance to much nightlife, however there was a pretty fun bar right across the street. The pools were nice but the resort seemed much more geared for family's. Overall nice rooms however i wasn't too fond of the location.
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Review from Cindy C.
Chandler, AZ
7/28/2011
I was not impressed with this hotel at all, though my 9 and 11 year old daughters had a blast at the pool. I felt like the grounds were poorly maintained and everything was so far away from each other: it was far from the front desk to our room. Far from our room to the 'water park.' It didn't feel very 'resort like' to me.
The water park was also very crowded and bursting at the seams with tons of kids (including my own.) Don't go here if you are planning a romantic getaway!
They do have two smaller pools within the two main buildings, and they do offer a cozier atmosphere and even a 'swim up' bar for the adults. However, drunk adults do not make responsible parents. Many adults were swimming with their glass beer bottles and then letting their young children PLAY with these glass bottles, even allowing them to run around the pool with them in their hands. There was no one to call and help police these parents (did I mention the front office was a hike away?) so we just left before I witnessed a bloody mess.
One other issue that I found inexcusable was the lack of free internet. In fact, I found that they almost hid this from you, with signs on the desk giving you all the information to log on to their system, but once connected a big font saying "YOU ARE NOT CONNECTED!" and then offering you two plans to connect, should you desire. It was something like $12 for one day and $15 for two. Considering that most motels offer free WiFi, I was stunned that a resort would not offer this basic amenity.
Overall, my kids loved it, especially the lazy river (and boy is that thing s.l.o.w. and LAZY), so that was fine, but we won't be back. -
Review from Marc D.
West Los Angeles, CA
10/13/2009
The front desk delivered tacos to the room, from Jack-in-The-Box, at 4AM.
If that isn't service I don't know what is. -
Review from Jack C.
Fairfax, VA
7/30/2007
Just checked in this evening and so far I am loving it! I got upgraded to one of the Casitas which is right by the water park and a private pool. The room is small but is right in the middle of everything. (I just found out my room is the smallest unit; the one right next door is a two story unit).
Anyway, it started to rain when I was on the way to the on-site restaurant, Hole in the Wall. It felt so relaxed and comfortable dining out on the patio with cool breeze and drizzles brushing my face all evening. Not to mention the water park and the landscape are nicely done, which makes it more family oriented than Tapatio. The water slide is so awesome that I don't mind waiting in line with a bunch of little kids. There's one 5YO boy kept poking my back just to talk to me. So Adorable!
Phoenix is one of my favorite cities. Even though most of my travels here are project related but I don't feel like business travels at all. Great foods, malls, hiking trails, beautfiul houses, and free WiFi-internet at the airport. -
Review from Jim G.
3/2/2010
I recently attended a conference in AZ and stayed at the Squaw Peak. The grounds were very nice, and with all the on-site activities this hotel would be quite a draw for the kids.
Being I don't have any kids, plus it was too cold to be out by the pool, activities on site were pretty limited. The gym facilities and the comfort of the bed made up for the lack of adult festivities. The gym was good sized and had ample new equipment. The bed was really comfortable and had great pillows.
Great for a family vacation, A-Ok for the business traveler. -
Review from Terry H.
Sun Lakes, AZ
5/28/2008
Lantana Grille - My review is not for rooms or the resort itself, but the Brunch at the Lantana Grille. STAY AWAY!! This is the first year we decided to do a Mother's Day Brunch. We had plenty of time to go anywhere else, but we chose this location, based on it's advertisement of menu, price ($50 per person) and of course, the resort is beautiful.
All I can say is what a disappointment. I'm not a mom, so it wasn't about me (for once). Apparently Lantana is not known for it's brunches - we didn't know this. So they weren't sitting anyone for our noon reservation. The entire restaurant was empty, you could see busboys cleaning tables very rapidly, while about 150 people waited to be seated - all at noon.
I understand about simultaneous brunch seatings. Fine. But at least prepare for the event. Rent a microphone, speaker, megaphone something. The check in stand was a frantic child (ok, she had to have been about 18) and she took names, said to wait here, but the here location was a 4 foot by 3 foot entry way, and there was about 150 people trying to "wait here". So we walked outside, and the girl indicated she'd come get us. We tried to find a seat for my mother in law, who was the guest of honor of this occasion, and tried to walk inside. There was a seat for her, and we waited again. WHen they called our name, she almost scolded us, indicating she had called us before, but we didn't show. (she never called, I was about 10 feet from the door trying desperately to listen).
So the poor waiter eventually showed at our table, by this point, my husband and mother in law went to start getting food (again 150 people trying to all get in line at same time). He was very kind, offered free momosa's to all ladies and took our drink order.
My husband gave me lay of the land. Walk towards the exit, there are meats overthere, and behind me were hotplates with bacon, potatoes, blintzes and sausage links. This is where the disappointment began. There were about 6 what they call salads. Olives with oil, tomatos with oil, hot peppers - yep with oil, and 3 other empty oily plates. There were a few deli hams, there was pork which i thought was prime rib, because it was beyond rare and bloody. I honestly know that was not a safe way to eat pork. I missed a few of other hot items on burners, because of the crowd and various children reaching with hands to the hot plates. There were no sneeze guards on anything, and people would put the thongs/spoons back in the food vs the plate on the side, which grossed me out.
The breakfast bar had sausage, bacon and what I already mentioned. No pancakes, no french toast, nothing. By the time I got to the bacon, it was gone. So were the blintzes. Thankfully my husband shared his.
Again, our mother in law loved it, it was her first brunch. We were very happy she didn't have another brunch to compare to. The $50 sticker price was shocking for what you got, or the service, or the various empty plates when you did finally make it to a hot plate. When I did ask prime rib - I mean raw pork attendant for more salad, he said he couldn't leave his station.
Sad, they just weren't prepared for a brunch. -
Review from Ann Marie K.
Scottsdale, AZ
6/26/2007
I love the Pointe! This hotel is so fun and nice! My Uncle from New York would come visit AZ for business trips and he always stayed here. The rooms and casitas are nice but the real fun is at the water-park and pools. The lazy river is to die for it's so long and refreshing. The main pool area, or the river ranch, is a blast. There are slides, the lazy river, waterfall pool, volleyball pool, kids pool, and much more.I have only stayed at the Squaw Peak location, and I have been impressed and had a blast each time!
Also there is no need to leave the hotel to get something to eat...they have great restaurants! -
Review from Jake C.
San Francisco, CA
3/30/2007
Dollar for dollar, the Pointe at Squaw Peak is one of the best hotel/resorts around.
Between the casitas, the mini-waterpark (or River Ranch, as they call it) and it's proximity to Aunt Chilada's the setup is great. The on site restaurants are not bad, either.
In the summertime, I recommend out-of-town visitors to give the Pointe Squaw Peak a jingle because every year they have a very aggressive sale on rooms where the nightly rate is something ridiculous like sixty or seventy bucks.
Just something to keep an eye out for. -
Review from Heather W.
Peoria, AZ
2/26/2010
I love the Pointe Hilton! The lazy river is why I go here every year. I get a great tan after the one weekend a year I spend here. They also have a bunch of slides and it's pretty much like a water park for kids. The rooms are nice and well kept too.
I usually have a good experience with the people that visit here as well, except for the last time, when a creepy guy wanted to take a picture of my sister and me in our bathing suits while going down the river. I definitely can't fault The Pointe Hilton for the creepy guy-- WEIRD though for sure!!
The only complaint I really have is when I am on the lounge chairs laying by the pool, I always put my flag up for service and it takes so long for the servers to pay attention, so I usually just go up to the bar to get my drink. -
Review from Nick K.
Tempe, AZ
7/13/2008
I went on a- Get ready to lose your lunch. Here it comes... I went on a "staycation" this weekend!
Wow, I feel nauseous just typing that.
Anyhow, I stayed at the Pointe this weekend. So the rooms are pretty good, but this place has one really cool thing going for it. The lazy river ride. There's no better way to spend a July afternoon in Phoenix than sitting in an inner tube and drinking beer.
I did park my car under the wrong tree and I did have to stop at a carwash to blast about 50 bird dookies off my car on the way home, but I won't hold that against them since the trees also give the resort a certain level of charm. Just don't park under any of them.
The rooms are a fairly good value, but expect to get nickle-and-dimed if you want anything more. The restaurants are kind of pricy (and not that good) and it's $12/day if you want to use the internet in the room. -
Review from Kirsten G.
Long Beach, CA
3/11/2008
This place is awesome. Such a beautiful desert property. The best part is the awesome LAZY RIVER. Nothing beats relaxing in an intertub with a cold beer in the hot Arizona sun.
I got upgraded to one of the two story Casitas, which was fantastic. So huge and nice.
This place is great for families, but people of all ages can enjoy it.
The only thing thats overpriced is the food, but welcome to all hotels. -
Review from Matt C.
Brookline, MA
3/13/2009
This place is a hotel of hotels! The rooms are MASSIVE and could easily sleep 6-8 if needed. Each room has a "living room" and a bedroom to go along with a very nice bathroom and balcony. The only thing which could be improved is the TVs. Who really sits in their room all day and watches TV though?
The Hilton had one of the most comfortable beds I have ever slept in and the bathroom was pretty darn spiffy as well. The Hilton Squaw Peak has an ideal backdrop of a beautiful set of mountains and it features a water park to go along with three other pools! In the water park area there is a hilarious mini-golf course which is actually pretty darn fun. The water basketball court features some intense games, I know first hand!
Yes, you may be thinking for $60-$80 less I can stay in the heart of Scottsdale but I would think again. The hotel is about a 10-15 minute drive from anything (Old Town, downtown Phoenix, Fashion Square) but its nice to have the quiet in the desert.
We got a Baseball deal which gave us free Internet (shouldn't all hotels give you free Internet by now?), free buffet brunch every morning (A++) and ice cream and water everyday; that is what I call a BARGAIN.
The staff was all extremely nice and knowledgeable and I would 101% stay at the Squaw Peak Resort again the next time I visit Scottsdale. -
Review from Not M.
San Francisco, CA
11/27/2005
Played here on 11/26/05
Course was in great shape. Greens were slow. Some amazing views and some not so amazing views on the course. Great course for ladies as their tees only play to 4400. Good value for 100 bucks not quite as challenging as Wildfire. -
Review from Mike D.
Goodyear, AZ
7/6/2011 1 Check-in Here
Did a staycation here for 2 nights over July 4th weekend on their summer splash promo for 109 a night. I found out that AZ Grand used to be part of the pointe Hilton family which is why they share almost identical rooms and hotel layout. We came here so my kids can play in the pools and lazy river. It seemed like the pool water was kinda cloudy, hopefully from everyone's sunscreen and not other body fluids. There were alot of people there, hard to find an open seat to at least put our things down. Of course it was a holiday weekend so I expected the crowds, just not the cloudy water. Lots of trash here and there too, but like i said it was a holiday weekend. Still, the resort should expect this surge of people and accompanying trash and still try to maintain the cleanliness. I prefer the AZ Grand over this resort. The rooms are bigger and newer and the water park is better. They do cost a little more, but it will be worth it I think. 3 stars for older hotel, cloudy water, smaller rooms, littered landscape. They might have to follow in AZ Grand's footsteps and invest in a major renovation...
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Review from Alissa G.
San Diego, CA
11/29/2009
We love this hotel and stay here whenever we visit friends in AZ. We always get a good rate: this last time we also got $50/day food credit. Perfect! The rooms are spacious and comfortable for our family of four - thank goodness. Also, no noise from surrounding rooms and fairly easy to keep a good temperature.
The main attraction at this hotel is the kid-sized water park and mini 18-hole golf course. The kids could play here for days. Also, the pools in the hotel courtyards are nice too. The hottub is always nice and hot, the way I like them. -
Review from Sonia G.
Auburn, WA
1/8/2011
I stayed here on a business trip and didn't get the resort feel. It felt more like a large apartment community with pools and on site restaurants. The rooms were clean and quite spacious especially for just one person.
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Review from Julie E.
Phoenix, AZ
7/9/2010
I signed up specifically to review this hotel. I have been staying at the Pointe hotels since I was a child. My mother had her wedding reception dinner here nearly 30 years ago. It's not the nicest resort in town, but it's usually a good value and always fun for all.
That being said, 7/8/2010 will be the last stay for any of my family at either of the Pointe resorts. First of all, I booked a two bedroom casita in March and prepaid for it so it would be a reduced rate. It ended up being $20 less then the actual rate but oh well! At least I had the security of knowing I had the room.
Living in Arizona, summer birthdays are not always easy- it's so hot. It has been our tradition to celebrate my birthday and now my daughters birthday at the Pointe Resorts. The staff has always been accomodating to guests and making us feel special.
Yesterday was Cassidys 2nd birthday. We booked the casita specifically so we would have room for both grandmas to stay and a little room for some family and friends to enjoy Cassidys birthday.
When we arrived- my pre-booked casita was not available. They told me I had only booked the queen one. I found the confirmation and they realized they were in err. "Ok, that's indeed what you booked, but We don't have one available right now. They are cleaning the downstairs portion of the casita but you may enter thru the king entrance and we will let you know when it's ready."
Well, at least I have the room right? So we decide to do this. When we unloaded all of our belongings and entered the open portion of the casita, it was cramped to say the least. But at least it was cool. But there were 6 of us with some other family on the way. I asked the maid to put my cake in the fridge downstairs. I got a glimpse of the downstairs portion and was in shock. Someone had a major party on there the night before- like furniture overturned, bottles everywhere, sticky floors- an absolute disaster. No way would these two poor maids get this cleaned up by 5. I vaguely remember the front desk guy saying the guests who were there had a late checkout. Yea, I see why;)
We call the desk and to my surprise, we were moved- to a 2-bedroom casita right across the way! But why not in the first place? Before we'd unloaded our things, etc. But the front desk did say they would help up carry our things across the car port. And that we were closer to the pool! Wow!
Super nice bell boy came and helped us out. We were settled by 5:30- but that hour and a half of unsettlement for my daughter was not good. If you have or have had a two year old you know what I mean;)
When my husband called the desk this AM- we wanted a late checkout and maybe just an apology,he was given the run around by a very rude manager. They didn't do late checkouts(HMMMM) Did we want to stay another night in a suite room for $69? LOL at that(they had a coupon for next stay in a suite room for $79.) I got on the phone and told him the same story I've just told and he laughed at me several times and mocked me when I said I am a service manager at a large corporation and I usually don't complain. He mocked me about having children. His tone of voice was sarcastic. He was absolutely awful. He said that the GM was too busy to help us and wouldn't be available to talk. They also charged us for phone calls when we had paid for the value pack. Including the long distance one when I asked him for the corporate #. And do they not have a 1-800#? I didn't expect much, but I don't expect to be laughed at.
Absolutely unacceptable. I see in reviews on here and trip advisor they have service issues. The water park was dirty and unattended to. Service/Food in park. -so so. I used to love this place and I'm sorry that a tradition is over. Oh well, I'll go to the AZ Grand next year.
Don't stay here. -
Review from Greg G.
9/9/2010 4 Check-ins Here
The food was average at best. I spent three days here and had 3 lunches and 3 breakfasts here. Something, likely one if their salads did not agree with me and I was reminded about it for about 18-24 hours.
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Review from Matthew M.
Houston, TX
3/3/2008
Now this is a resort! Freaking huge!!!! This is a great place for a family get away or to have your next convention. It has it all! I was there for a convention and stayed in one of their lovely suite and everything was great. The place is obviously dated. With the layers of paint and the obvious constant remodeling. They have a waterpark on property! I did indulge in the lazy river and tanned in their expansive pool areas. If I was a local this is the place I would want to hang at during the summer. I also did some hiking on the resorts many trails. All in all I would return to this monstrous resort!
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Review from Erin H.
Redlands, CA
7/6/2009
We stayed at the Pointe Hilton over the July 4th weekend are were very impressed with the amazing pool facilities and poolside food service. However, I would send caution to anyone planning to stay at this hotel: if you do not have children, this probably is not the place for you. Screaming children swarmed every corner of this massive resort! So if you're looking for more relaxation and less SpongeBob, I'd suggest checking out the other hotel options in Phoenix.
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Review from Amy D.
3/4/2008
My ex took me on a "guilt" weekend here a bit ago. He got me a massage, body wrap, the works!
The room was really cozy and the bed was so comfortable I didn't want to get up...but I had that darn massage to get to!
We had dinner and the staff was extremely friendly.
What really "made" the weekend, though, was the spa!
First, I had a deep tissue massage. Divine. Not bad for a hotel spa, you know?
Second, I had a red wine body wrap. Since I can't drink it, might as well soak in it, right? She slathered on the red wine/aloe mixture. It felt sooooooooooooo good...but nothing compared to when it was all done and she covered me up for a half hour and put heavy blankets on me. I fell asleep!
The cool part was when she unwrapped me. I looked like the mom & daughter from Poltergeist when they were covered in jelly but it really looked like afterbirth.
There's a private shower in the room to get all the "gunk" off.
I was so relaxed!
Parking was a bit complicated and why I took away one star. Meh. -
Review from Tina T.
7/7/2010
We stayed here 4th of July weekend in one of their 2 bed/2.5 baths casitas. This "house" was the perfect size for our family of four. One room was a king room and the other had two queens. Each bedroom had its own bathroom, too. The casita was two floors with a rooftop deck, equipped with lounge chairs and patio table, kitchen (sink, fridge and microwave), dining room and living room with pull out bed. In addition to being close to the waterpark, we had smaller pools all around. The casita also had a carport which was a nice option. The rate we had provided free breakfast for two adults and kids 10 and under eat free at Lantana Grill. The breakfast buffet was extremely good. Hubby was ecstatic there was a lobby gift shoppe that made Starbucks drinks so iced nonfat caramel macchiatos were had all weekend long. The waterpark was fun but lawd it gets packed! The water slide was fun, lazy river always great, and mini golf is always fun, too. For kids 4 and up, they also have a half day camp that is nice for the adults that want a break. Since our littlest one is 3, I look forward to that next year! Although this is fun for families, I think this is also perfect for friends' getways. I can't wait to get the girlfriends together and spend the weekend drinking margaritas and lounging by the pools.
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Review from ROSALIE B.
San Francisco, CA
6/1/2006
For the money, the hotel stay here is ok. Nothing
fantastic, but no major complaints either.
It's like vanilla ice cream, if you like that sort of
thing. -
Review from derek j.
White Plains, NY
1/15/2009
Just returned from Squaw Peak Resort and they have my vote! service,attitude, cleanliness all were GREAT.....I found the wait staff very accomodating, food was excellent..and all employees were extremely pleasant and just made the entire stay a pleasure,,, The Lantana Grill
offered spectular food at a reasonable price.
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