PJ's Perfume Depot, Inc

 

0

5

Margarita M.

NY

Went to this place on Mother's Day to get a perfume for my mum.  To my utter embarrassment when my mum opened the nicely wrapped box of perfume, the bottle was totally, completely, entirely empty.  As soon as I was made aware of this, I called the store and spoke to the owner who was anything but apologetic, understanding or cooperative.  In fact, her tone was accusatory and nasty.  After the phone conversation, she tells me to bring the bottle back to the store so she can see it.  I make my way back to this store a couple of days later due to their business hours and my hours at work, etc.  She looks at the bottle, and the packaging which is clearly from her store, she can see for herself that the bottle is entirely empty and the contents seemed to have blown inside the box it was packaged in & it was merely contained because of the plastic wrap around the box.  Yet the woman insists on telling me that she didn't give it to me like that, that I must have dropped it, that I broke it after I got it out of the store, etc., in so many words, insinuating I was lying.  I mean, you look at the box, you can tell that the perfume must have somehow poured out or evaporated long ago because the box bears the remnants of having been wet at some point.  I do not know under what conditions they stored these perfumes but this is what was sold to me.  I also loved how she had totally moved where she originally had all these perfumes, which happened to be Miracle by Lancome.  She had moved them from the back / lower shelf up to the very front and started pulling out all the boxes of Miracle to show me in what great shape her products are always in, apparently armed and ready for me to come in so she can try to contradict me or what have you. She was insulting and unapologetic and very rude. I mean, I never asked for my money back, I simply wanted an even exchange, that was all, very fair & reasonable.  I told her I'd call my credit card and have them dispute the charge & that I would file a complaint with the BBB but I never told her I'd go ranting on YELP!  Oh she'll be sorry!
UGH, why am I forced to give them ANY stars???

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