Penske Honda

 

0

10

Sarah S.

Indianapolis, IN

8/18/2009

I've had a lot of experiences with car salesmen, but this takes the cake.

My father (a 63 year old business owner, just for some back up - the guy has experience in car purchasing/haggling and sales) was going to help me buy a new car. I had a car accident recently that had totaled my car, so I intended on paying for a car with cash (including my insurance check).

We had looked around at a number of vehicles, and decided to check out what kind of deal we could get on a Honda Fit. We had driven around the front and back lots and saw that there were about 20 (including 10 black Fits) on the lot.

We headed into the show room and asked for a salesperson. An older man, John, came up and politely introduced himself. But, that was as far as the politeness went.

My father mentioned that we were interested in seeing what we could work out on a Fit. John proceeded to tell us that there was no "overhead" on the Fit and that negotiations were out of the picture. My father said "Come on, do we still have to go through this negotiation stuff? Even with the economy the way it is?" John said "How about I give you $500 off," we said no, and stated that we'd like to talk further about it.

John said "no deal," and shook his head. He told us that we'd have no chance in getting a deal on a Fit, and practically shooed us out the door.

He had no clue that we'd pay cash, he had no clue that we were ready to walk out with a car that very moment.

We left completely insulted. He was rude, inconsiderate and seemed like he had more things on his mind (like his newspaper) then to try to sell us a car.

My father even mentioned to him "You have 10 black Fit's out back, about 25 on the lot!" and John proceeded to say "no deal."

We didn't even get a chance to haggle!

UGH!

Yes, there is a stereotype of rude salespeople when it comes to cars, and we expect to go through the whole song and dance thing, but, that doesn't mean we expected to be treated this poorly.

I advise that you take your Honda business elsewhere. I am even a previous Penske customer (two Chevys) and had never felt this degraded by a sales person there.

So, this delays me buying a car another day. I'm really disappointed and we both left so pissed off at the staff that I shot off an email when I got home to Penske.

Rudeness = FAIL.

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