Penn Moving Truck Rentals

Elite '08

257

328

Allison P.

Austin, TX

Yes, moving is a pain the you-know-what, especially if you are trying to do it on a limited budget. From what I can tell Penn Moving Truck rentals has the lowest price when it come to renting a moving truck for an in-town move. Not a lot of hidden charges like some of the national chains.

I don't know how many stars to give this place, because there's not much to it, just trucks and some self-storage facilities. I chose to go with them, because their prices where the lowest, but they were a little hard to get a hold of. I tried making a reservation online, so I submitted my information through their web form. It stated that someone would get in touch with me in the next 24 hours, that never happened.

So I called them a couple days later:

Call #1: I get their voicemail. Since they didn't return my email, thought maybe they wouldn't return my call, and I'll just try again later.

Call #2: phone rings, someone picks up, someone hangs up without saying anything.

Call #3: Someone answers, sounds distracted, takes me phone number and says he'll call me back.

At this point, I'm about to give up and just go with Uhaul, even though it is more expensive.

Call #4: They called me. Yay! They are out of trucks the size we need, but they have one slightly smaller.

OK, that will do.

Bottom line: Much cheaper than Budget or Uhaul. Not the best customer service. Book your truck early because they don't have as many as the bigger chains.

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