Patty’s Cakes and Desserts
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I'm planning my son and daughter in laws baby shower and although I live in Northridge the shower will be in Fullerton so I had to go on line to find a bakery's in that area. I found Patty's cakes and desserts .This one looked good so I drove down to check
it out. I will be ordering the cake from them. So
Delicious !!!!!!!! The best cup
cake I ever eaten !
Review is strictly based on: Phone customer Service/ poor phone etiquette.
This review is NOT based on their cup cakes/any of their desserts.
I was REALLY excited to try this place out, but before I went to the bakery in person I wanted to ask a general question, which I couldn't find the answer to online.
When I called, The lady just answered with just " Patty's cakes" (She didn't introduce herself), I just asked my general question.
The lady on the phone began asking a bunch of questions & just gathering information.. After I had been asked all these questions & then being put on hold ( I had no problem holding.. but she still had not answered my question) I just assumed she kept asking questions in order for them to better assist me with my general question..
It would have been nice if she just would of mentioned why she was asking so many questions before she began asking them or if she would of explained a little more. It's not like I was placing an order, I was just asking a question..
Reason for the two stars, I was a disappointed with the customer service I received when I called, mainly because she also had an attitude/seemed to have gotten annoyed with me during the conversation.
Guess next time I can just contact them via their website instead of calling.
Reason for this review, Customer Service goes a long way. It keeps your loyal customers coming back to your business and it attracts new customers as well.
This kind of customer service I experienced might rub other people the wrong way and might not attract new customers.
Since I have heard a lot of good things about this bakery, I am still going to give this bakery a try... I will update this review once I've actually tried their baked goods.
I'm hoping their customer service is way better in person and that their cupcakes are as delicious as they look in all the pictures. Can't wait to try them! :)
I can be kind of picky when it comes to cupcakes. I don't like a lot of frosting. I don't like when the frosting is too sweet and I don't like when the cake is dry.
That being said, these cupcakes are some of the best cupcakes I've had. They take the time to make sure that the cake is moist and flavorful. They don't drown the cake in a mound of frosting and the flavors are delicious and not too sweet. These cakes are nearly perfect for my palette. I love these cupcakes.
We love Patty's Cakes! I've bookmarked this place for awhile and decided to order cupcakes while planning a friend's baby shower. They were so good that we decided to make it easy and just go back to Patty's Cakes to inquire about our wedding cake.
Cake tasting was very fun. Patty was very accommodating to what we wanted - something not too sweet and not too dry. :) When we got there, she had a plate full of different cakes to sample as well as a plate of the different filling options. Everything was delicious! Our wedding cake came on time during on wedding day and looked beautiful! We received so many compliments! Will definitely be back for more cakes!
What the heck Fullerton? Really? I'm starting to think the review for free cupcake deal is the reason why there's so many stars for this place. I don't need a free cupcake so I'll write a very honest review. These cupcakes taste as good as the ones I make at home with my daughter...which doesn't say very much. For my daughter's birthday I drove near and far in search of the best cupcakes to give to guests attending her party. Let me just say this place didn't even make the cut as the top 5 best!!! If you're planning to drive from afar to come here...I'd say save yourself the trip because this place is all hype. And I'm suuuuure yelp will probably move this review to the bottom to hide my opinion, but I don't care. My review is REAL & HONEST.
Also, my little niece & nephew won't even eat it! What does that say?
Yum!!!! I love the iced to order concept. They don't apply frosting until you order. That way the cupcakes stay fresh. The ambiance is inviting and the owner and employees are super sweet. Will definitely come back. With over 30 cupcake options, I must!!!
I have visited Patty's Cakes and Desserts many times to purchase cupcakes for events or as gifts. I have never tried any of their cakes or cake pops, but I always see people ordering custom cakes there. Every time I visit the bakery, I'm always greeted by friendly and helpful staff. They always have a great selection of different cupcakes, which are also very delicious.
They also have a website where you can actually customize your order online. I did it the day before and picked up my order the next day with no problem. This place is amazing and I highly recommended it for events or just fulfilling your baked good needs.
My wedding cake was the best cake that I've ever tasted and it was gluten free. I was so happy with my wedding cake from Patty's cakes. Everyone told me how wonderful it was at our event. I found Patty's online when I searched for gluten free cakes. We did get to have a tasting before our event and I was impressed with how delicious the cakes were both gluten free and normal. You couldn't tell them apart. Yum!! I would highly recommend Patty's Cakes for your event or wedding.
Oh, hello delectable creations. Tucked away in the corner of a marketplace area, exists superior taste in cupcakes.. A place where you can get an Elvis inspired cupcake- with a dash of bacon of course. Hubba hubba..!
The frosting they make here is one that I hold near and dear to my food monger heart.. It is exceptional and rEaLLY underRATED. This little place has more than meets the eye. You have to taste it to really know how FRIKIN good it is. I am not a huge fan of the cupcake chains they have these days (I'm looking at you casey's)... too sweet for my sensitive palate. But pattys..... gives me hope. So fresh and so so good. And they've got deals so why NOT try it ????
Love love love their mini cupcakes! They are like heaven in your mouth.
Tried the full size cupcakes and haven't found a favorite yet - they were good, but I wasn't captivated like I was when I had the minis.
Would definitely recommend - the staff are super nice and they have a huge selection of flavors. Enjoy!
My second visit here was seriously night and day to my previous experience in terms of customer service. Kori was really nice from the moment I walked in and Phillip was incredibly nice and helpful as well as I bombarded him with questions about how to go about ordering my son's birthday cake. On a serious note, this place takes customer service seriously guys. When Philip caught wind of my previous encounter with one of their cashiers, he set out to make it right. Now that is someone who not only cares about their business, but about their customers as well. I honestly can't speak any higher of their service recovery and general customer service because they've proved that they really do care.
On to the cakes, they, once again, were amazing! Biggest selling point, not overly sweet and the icing is not heavy and sugar ridden as well. The icing is soooo light and fluffy! As I said before, that is hard to find when it comes to cupcake places, so finding this gem was a godsend. I have definitely found my go to cupcake place in the OC!!
Thank you Patty's Cakes for being hands down the best cupcakes ever!
I struggled between 2 and 3 stars because the cakes were so good but the customer service was sooooo bad. Unfortunately I had to base this review heavily on the latter because the service I received bugged me the entire ride home. I went this morning (Wednesday) with my aunt and the girl working the register was not happy to be there (or at least that's how she made me feel). It was my first time there and I had no idea what to order..snippets of our conversation:
"I've never been here, what's your most popular cupcake?"
"They're all popular, you just choose whatever you like"
"Are your cake balls good?"
(...okay...no further help? No advice? You could've told me the dirt flavored cake balls were the best and I would have bought them from you!)
"Okay your total is $15"
"Oh, I'm sorry I'm not done ordering"
(Silent eye roll)
After I was done ordering, she turned her back without a word or any acknowledgement to go to the back and from what I heard, seemed to be having a more pleasant conversation with the person back there about a tv show she wanted to catch. The nicest thing she said was, "Have a good day" at the end of our interaction and even then I feel like she forced it.
I hate that I based my review on such a negative customer experience when the cakes really are good. But had they not been PHENOMENAL (like they were), based on my experience with that cashier, I would definitely not go back. The whole experience was awkward and unwelcoming. Based on the other reviews, it seems like everyone else had both fantastic cupcakes AND service so idk, maybe I just caught her on a bad day ¯\_("/)_/¯ Read more
I was in the mood for cupcakes so I decided to pay a visit here and try them out. They have many available variations but do not expect to get the same quality as you would a specialty cupcake shop. I think they are good as a cake shop but not a cupcake shop. I would compare it to the cupcakes you can get at the grocery store but just a notch better.
My husband and I ordered our wedding cake from Patty's without any hesitation. It is one of the best dessert places in Fullerton. We had a 3-tiered, round cake, with banana cake and vanilla Bavarian custard. The best combination you can get. As for the service, Patty and Phillip go out of there way to make your experience a good one.
So I needed a 3-Tiered Birthday Cake for my dad's 80th birthday (about 90 guests) and Kori was so patient and helpful! It really didn't help that I didn't know what I wanted but we peeled all the layers and we were able to come up with a nice design concept that incorporated our Italian Heritage and our family theme. My father's birthday isn't until February 28th so I can't post a picture yet but I will as soon as I pick up the cake. I have had their cupcakes in the past so I know how amazing their product is. I ordered the Coconut Cake with the Pineapple Cream Filling for the bottom tier, chocolate cake with a fudge filling for the middle tier and Carrot Cake with a Cream Cheese Filling for the top Tier. ***highly recommended.
The gold standard of cupcakes, and right in our backyard. I've tried many of their flavors and have honestly never been disappointed. It's all about their frosting, but even the cake part is moist and incredible.
So far, my favorite has to be the Elvis, but the Pumpkin Chocolate is giving it a run for its money.
Way overdue but better late than never.
This is the only place I order my cakes from and I will continue to be a loyal customer until they shoo me away for too much business. Need proof? Check out my niece's birthday cakes for the past 3 years...
Soon after this review was posted, we received a sincere apologize from the shop owner and the possible reasons why the staff did not recommend putting the cake in the trunk. It may have been that there were loose items in the trunk (it would bounce around and destroy the cake) or the sedan might have been a smaller size with a small trunk. Either way... I appreciated the efforts the owners made to amend the situation. I revised my previous star rating from 2 star to 3!
Hmm... don't get me wrong- the cakes are delicious-- came here after reading all the yelp reviews. Made an appointment for our wedding cake choices and overall happy with our decision to choose Patty's cake for our big day. We choose a 3 layer cake: red velvet, white, and german chocolate. I like how they gave us options to choose different kinds of cake for each layer.
The only thing I did not really like about this place is that... the owner's son sometimes gave us attitudes when we were asking how to deliver the cake from the shop to Temecula. (They only deliver within like a 20 mile radius) It's natural for us to be a little worried since we've never had to deal with a big cake- in a car- and drive through Friday traffic on 91 East. He was annoyed that we were asking questions and insisted the cake would fit in any trunk or car size...I didn't believe him-- he personally took out the cake on display (our cake size) and put it in our sedan car trunk to show how it fits and won't be a problem.
Well... on the big day of course, the friend who we asked to pick up the cake had a sedan... unlike what we were told... the store told her that her car was too small to deliver the cake. She had to call someone in a hurry with a bigger car to save the day. I think that's pretty unprofessional and thoughtless on their part to tell us one thing and treat us like another number. Didn't feel like they cared about sharing this experience with us... and it was only months after our wedding that they reached out to ask us via email-- asking us to give them a review on yelp for a complimentary one-year anniversary cake in exchange. Now I understand why they have so many reviews. I guess I would recommend this place if you just want a good tasting cake without sincere customer service.
Had a great consultation with them for our wedding. Their samples, red velvet, chocolate, and vanilla cake were delicious! My favorite is the mint chip frosting. We went with a chocolate cake with mint chip frosting, and I can not wait to see how it turns out in 4 months! Would definitely like to come in and try their full menu with other flavors.
Business info summary
- 10:00 am - 6:00 pm Closed now
- Price range
|Tue||10:00 am - 6:00 pm|
|Wed||10:00 am - 6:00 pm|
|Thu||10:00 am - 6:00 pm|
|Fri||10:00 am - 6:00 pm||Closed now|
|Sat||10:00 am - 4:00 pm|
More business info
- Takes Reservations
- Accepts Credit Cards
- Accepts Bitcoin
- Good For
- Private Lot
- Bike Parking
- Wheelchair Accessible
- Good for Kids
- Good for Groups
- Noise Level
- Outdoor Seating
- Has TV
- Dogs Allowed
- Waiter Service
From the business
Cakes, cupcakes, and cake balls. Freshly Baked Deliciousness is what we do. We ice our cupcakes to order and have 52 flavors to choose from every day. We also have 11 flavors of …Learn more about Patty’s Cakes and Desserts , Opens a popup
Cakes, cupcakes, and cake balls. Freshly Baked Deliciousness is what we do. We ice our cupcakes to order and have 52 flavors to choose from every day. We also have 11 flavors of mouth-watering cake balls. Our cakes are available for any event and can be made to serve any amount of people.
Established in 1985.
It all started as a hobby for Patty back in 1985, decorating cakes for fun as she raised her 3 boys as a single mom. This hobby soon blossomed into a full time business which Patty ran from her Fullerton, California home while also participating in community roles such as the PTA, Club Scouts, Booster Club President, Assistance League and more.
With dreams of one day having her own shop she continued to decorate year after year. Along the way she baked the dessert cakes twice weekly for Disneyland's Exclusive "Club 33" for four years, and created the wedding cake for Hollywood Stars Amanda Pays and Corbin Bernsen of LA Law.
In search of a new journey after selling his previous company on the NYSE, Patty's middle son Philip joined Patty's Cakes as co-owner, set to handle the business operations and marketing. Pulling together resources from kindhearted friends and family, a store location was found and transformed. In October 2010, Patty's dream of having her own Cake shop became a re
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