Oz Moving & Storage

OZ moved us from NYC to LA. In all aspects it was excellent, however, the LA team was beyond outstanding. Carlos organized the arrival from NY, to a short term storage, to selecting an exceptional delivery team. He understands "Customer Focused", caring, organized and available for any questions.

The amazing team of Israel, Oscar and Raul were the finest of any mover we have ever used. They worked together like a symphony and the delivery was under 2 hours. We had one small item broken and Israel showed it to us before we even noticed it and told us how to put in a claim.

Thank you for a wonderful experience

Hired them for a cross country move from LA to Chicago. They picked up our stuff and everything was great but now they are holding it in a storage facility instead of delivering. Why it is not being driven to Chicago? I have no idea because when I call they are low key rude and give me absolutely no information on when I can expect the delivery. Someone said one date and then someone else told me another date in 3 weeks!? I will edit if the business owner responds or when I receive my delivery.

I recently hired Oz to manage my move from Brooklyn, NY, to Southern California, shelling out a substantial $10,000 plus tip for their services. To my dismay, they caused a staggering $3100 in damages to my property.

Oz's negligence resulted in the destruction of our daughter's brand-new bed frame and mattress, along with a 55" OLED TV that was previously in perfect condition. We had paid extra for Oz to handle the packing and preparation of these items, but their improper handling and packing methods led to the damage. I don't know how you can break a mattress, but somehow they managed.

What's even more infuriating is Oz's refusal to take responsibility for their actions. They dismissively claim that this is a "high-risk industry" and insist we should have purchased additional insurance coverage, shifting the blame onto us. This response is entirely unacceptable, given their incompetence. Hiring a moving company for packing should mean you don't need to spend extra on insurance - a competent company should ensure the safety of your items.

If you read other reviews you'll see the same complaints, and the same casual indifference from Oz.

I can only give them one star because I have to, and that's solely because our belongings eventually arrived. To be fair, I had used Oz before without issue. I'm not sure if the company changed owners or if something changed due to the pandemic, but buyer beware - Oz isn't worth the risk.

Oz Moving & Storage destroyed $3100 worth of our possessions. Oz improperly packed our TV and the screen was bent and cracked upon delivery. They broke our toddler daughter's bed frame, and crushed the mattress -- all of which were essentially brand new. This was the sloppiest move I have ever seen. Boxes were crushed during transit, and they packed items improperly. I would never use Oz again and I'm in the process of reporting them to the Better Business Bureau. The company failed to do its basic job. If I could give them 0 stars I would.

What is most sad is that they won't reimburse us for the items because we only had basic insurance. However, this was not a dish or lamp breaking by accident, this was our daughter's bed and our TV completely destroyed by improper packing, which was their responsibility.

Added 9/5/23: in response to Nancy's comment, I believe it's important to note that the damages were caused by negligence and the failure of the company to do its basic job (moving possessions safely), not a result of a box falling or other accidents that might require insurance. They simply did not do their job.

I used Oz Movers for my move from Los Angeles to San Diego. During the delivery into my ground floor apartment one of the younger inexperienced movers was attempting to carry a large marble dining table top himself without any assistance. As he walked through the front door he dropped it on the floor resulting in a 1.5" by 1.5" chip on the top edge of the table. When I asked the foreman in charge of the move if the table just cracked he assured me it was wrapped and would be protected. After about 30 minutes, the foreman unwrapped the table and noticed the damage. He asked me if maybe the damage was already present when they picked up the table but I assured him it was not. When he found the pieces that had broken off wrapped in the moving blankets, he acknowledged that the drop had indeed damaged the table top.

While setting up my 65" television the following day, I noticed that the screen was covered in fingerprints and that 1/3 of the screen had been shattered as a result of the movers holding it by the glass front. During the unpacking process, I had noticed two of the movers carrying it around and leaning it up against the furniture.

The costs of the move was almost $5,000, the cost to replace the table top from Room & Board was a little over $1,600, and the flatscreen tv was recently purchased for $1,100. In total the move and damages amounted to $7,700.

When I contacted Oz Movers to let them know about the damage, they explained that they only cover $0.60 per pound regardless of whether the damage was caused by the negligence of their movers. I explained to the claims managers that the movers broke two of the largest and most expensive items and that $0.60 per pound would not only fall short of the cost to repair/replace the items, but that I had been charged more than that simply for moving the two broken items.

My claim was submitted on 7/11 and after a 2 phone calls and an email I was advised today 7/22 that I would be getting a check for $300. I cannot express how disappointed I am with Oz Movers for not taking reasonability for the carelessness and negligence of their movers. If you do decide to use them, I would recommend paying extra for premium insurance that covers replacement costs as it is expected that they will break your items.

I would leave zero stars if I could. I had a foreman called Manuel and one other worker. They were extremely slow and took 6 hours to move me out of a one bedroom apartment and another 6 to move me into another one bedroom 20 minutes away. They broke 2 of my furniture items while rebuilding them, they charged me overtime and for 2 hours that they were on break. they were unprofessional and rude as well as unable to converse with me in English. They over charged an obscene amount over 2000. Worst experience moving I have ever had and I have moved 6 times and twice cross country New York to Los Angeles and back for far less money. Please do not waste your time with this company. Manual and Carlos are awful is terms of customer service and they had gall to ask for a tip after overcharging me and then proceeded to not even complete the job properly

OZ IS THE WROST MOVING COMPANY OF ALL TIME!!!

DO NOT USE OZ

Crazy everyone! After I posted my experience, I received a call from Oz. They refused to email me after I requested the message in writing. I kid you not, she said, "We were prepared to give you more money because we cannot argue that mistakes happened but now that you have posted on Yelp, 'they' in California have no motivation to give you anything beyond .60 cents for every pound. Damage is already done." I repeated my previous concerns and what the movers said about it being their fault and she said, "they are movers, they will say anything".
What!? So, now the problem is the movers are bad at their jobs and cannot be trusted.

I asked for at least partial refund of what I paid. We hung up and she never reached out again. I received a check today for .60 cents for every pound. Folks - I received $328.20 for thousands of dollars of damage because I shared my experience on yelp. That is retaliation and it's unethical.

I suppose, more than feeling loss, I am disappointed in the lack of integrity and care. Moving is stressful enough - who needs to spend weeks trying to get money to rebuy the stuff that you worked hard to own in the first place? Yuck!

Yikes Oz! I am not cashing my check and urge Oz to make a better choice aligned with their owner story on Yelp which focuses on providing good and equitable service.

Left a couple of our photos to share the experience. Never have had this level of damage before.

Just got ran off the road by one your trucks. Easiest way to never pick a company is a bad driver being horrible moving billboard.

Let me start off by saying, Ingrid, Israel, and the delivery guys are wonderful. They're friendly and very helpful. The owners and the management however suck. I was with them for 5 years and have never felt so cheated in my life!
I received my sofa with mouse droppings under the cushions, my mattress was exposed with the shrink wrap ripped in many spots (mind you, I was told it was shrink wrapped and kept in a "mattress box") and on top of that one of my boxes had a moth family happily chewing away at my clothes! They also had the audacity to offer to dump those items for an extra 300-something dollars!!
I eventually got them to take them for no additional charge, but are you kidding me?! Such a nightmare experience. This is a poorly run business and I would never recommend them to anyone. Save your money and go somewhere else.

So I recently made a move from California to Washington and I was amazed by how great this team was at helping me move. I was astonished
by how good they take care of things and handle business. I would definitely recommend using
'Oz Moving & Storage' for your moving needs!