Orangetheory Fitness Wake Forest

My fiancée has the Premier Orange Theory membership so during our annual vacations here in Franklinton, she likes to utilize her membership. I am not sure if we will ever be able to return to this location. Never in our 3 consistent years of premier membership have we been disrespected so much by an orange theory or gym at all as we just were at this orange theory off
12646 Capital Blvd
Unit 152
Wake Forest, NC 27587
United States

On May 10th, 2023 at 9:30am and some time before there was tremendous construction taking place on the intersection to turn into the complex which caused us to arrive 4 minutes past the class start time. When she was walking in, a girl named Alissa walked outside as she was going to open the door and told her that "it just turned 5 past and we can't let you in". I was completely lost for words thinking to myself why Alissa felt she needed to be such a prick. I understand Orange theory has a 5 minute policy for late arrivals, but are you kidding me?!?

Yelp, this is a real review. We drove 30 miles to this orange theory. This was very disrespectful. I find it hard to believe the employees were unaware of the construction. I believe that this was intentional disrespect.

Had my fiancée been one of this girls little friends from high school, I am sure that they would have been okay with it.

Alissa, you're wack!

I came to visit Orangetheory in Wake Forest from California. Called the studio and spoke to Alissa on the phone... I told her I was stopped at the intersection light at 9:32am. Alissa advised me of the 5 minute mark which I totally understand. When stepping out of my car exactly at 9:34am, Alissa was waiting right outside the door while I was walking up to the studio, she informed me it hit 9:35 and I couldn't enter the studio. The fact that it just hit 9:35, I was running out of my car, contacted the studio before and had her waiting in front just to tell me that I'm not allowed in is insane. My home studio and other studios i've visited allowed it in the past, especially if it's a one time thing and if you're visiting from a different state. I would highly recommend anyone visiting from out of state to NOT attend this studio. I was planning on going 2 more times this week during my vacation but after this experience I won't be coming back here. If I can rate this studio 0 stars, I would.

There was a misunderstanding in regard to the class late policy at the studio and Kris the owner reached out to me personally to resolve. It's nice to be able to have business owners who truly care about their customers when they are upset and work with them to resolve the issue as well as make improvements on their part.

I'm a member of a NY OTF and started just this year for their transformation challenge. I had hit a lull with boxing and decided that I'd like to try something different. I called this location and explained I'd be visiting and they were super helpful and efficient. I was sent paperwork to docusign and told to show 15 min before my first class. When I got there the receptionists were friendly, the lockers don't have locks because there's a mutual trust and respect which I was impressed with, the instructor Sarah was great. I was accomodated with the strider as I usually need to be because of my knees. The music was different than at my home base and still fire. I'd say the class experience varies with each coach and I really enjoyed Sarah's style. I made a mistake reserving a wrong time of a class on the app and they were kind about it. If I lived around here, I'd make this my spot as I like chasing the orange splat points

The place just opened and I am sure people will say how awesome it is. My experience was meh...is that it? Nice place, nice people but my first class you spent 30mins on a treadmill? I thought this was interval type experience. After doing 30 mins on a treadmill do you really think I care what happens the next 30? I can get the same experience at my gym and it cost way less. I walked out after the treadmill. If the trainer would have said at the start i would be doing 30mins on the treadmill. I never would have started. I am sure they will find a niche here..just won't be with me. Like I said nice staff I am sure the location will do ok.

*Update

Credibility folks...I see this too often on Yelp that when a negative review is given it is followed by mysterious 5 Star Yelpers with little to no review history. That makes you wonder if the business is putting people up to it? I was contacted by Kristine at Orange Theory stating Science this and that blah, blah, blah. Here is the thing if you push yourself at any exercise you will see results. I don't need Science to tell me that. Also her comment..."felt like 30mins"?..I guess I am blind and can't read the timer on the treadmill.. Lol

Orangetheory workouts are the best, seriously, but I really do love the Wake Forest location most of all. The coaches are THE best: Kristin, Erica, Eric, Jane and Stephanie are engaged and really take time to get to know us and genuinely encourage us to succeed.

Great workout every day. Great instructors. No chance of phoning it in. Always leave knowing it was worth it. They called me when I was MIA for 2 weeks. Love the easy access and no nonsense format.

I joined OTF Wake Forest when they opened December 2015. Since then they've been instrumental in my quest for weight loss (ultimately losing a total of 15 pounds since 2015). Before working out at OTF I was mainly running (half marathons). However, I wasn't losing any weight. I'd been running for years but the scale wouldn't budge and I thought I would never be able to get back to a weight I'd been at a few years ago.

I decided to switch up my approach by visiting OTF 3-4x a week and receiving nutritional counseling from Healthy Diets in Raleigh. Adding back strength training and running intervals on the treadmill has been key to reaching my goals. Our class time on the rower has helped me develop strong arm muscles as well! Slowly but surely, the pounds finally came off.

The staff here is great and highly motivating. Everyone knows your name when you come in. The trainers really push you to get out of your comfort zone and challenge you. I love the rowers, TRX and the fact that equipment is brand new and in great shape. It's nice to see when I come in that not everyone here looks like a bodybuilder - there are people at every level here.

I have the unlimited monthly membership - but I consider it an investment in myself. If you are serious about reaching your fitness goals, this is the workout for you. I never thought I'd get to the weight I am at now, and I have Orange Theory to thank for it!!!

I cannot say enough good things about Orangetheory Fitness. After noting some negative reviews on here I wanted to put in my two cents. No, I am not a troll and was not asked to write this review.

This is my sixth week at Orangetheory. I go to a class 3-4 days per week and each workout is different enough to keep me interested and not bored. I actually look forward to my next workout! I burn 500-600 calories each time I go. I have never felt better and I am already seeing an improved fitness level, increased muscle definition, and weight loss.

I have had several different gym memberships over the years but nothing has worked for me like Orangetheory. Usually when I go to a gym I don't really know what I need to do to get a good workout and have no guidance. Orangetheory takes the mystery out of what to do because the coach is telling you what to do the whole time and troubleshooting if you need help, modifications, or better form. Also, you have to sign up for their classes in advance which makes you accountable! Rolling over and hitting snooze is not an option!

Yes, it is expensive. I wish it weren't but I can tell you it is worth every penny because it works. On the bright side, it costs less than a personal trainer and most crossfit classes.

The trainers and staff are fabulous. The workouts are fabulous. It makes me feel fabulous! Give it a try, give it 100%, and you won't regret it!

While on a trip to NC to see family, I had the opportunity to work out here away from my home Orangetheory studio in Portland, OR. I attended four classes during my trip and they were all great. There's a great enthusiasm and friendliness amongst staff and members here. Thank you for making me feel welcome. I'll definitely be back when I come out this way to see family again. If you're local, go try a workout here! You won't regret it.