ONEprop

We have been using ONEprop management for 6-7years now and we are very happy with Josh Farmer and ONEprop. We used several other property management companies in the past but were not satisfied for various reasons, usually slow in getting new tenant and slow to fix issues. ONEprop management have a very effective advertisement system, which is very important for marketing our rental property and get it rented in a timely manner. Their accounting system is very easy to understand.

We are very fortunate to have Josh Farmer as our ONEprop rep. Josh is very professional and is always on top of things. He promptly returns our calls and take care of issues effectively. We can always call Josh and ask what is happening with our properties and he would be on top of things. We highly recommend Josh Farmer and his team at ONEprop.

Very poor service and a rip off!
First this company was bought out by Property Frame works and continues to be at this same address so they are not closed just changed names. Calling them to have issues dealt with is a futile effort. It took over two weeks to have someone come look at the only light in our laundry room After looking a the light it took another two week to get it fixed. When we initially moved in the house was filthy with animal hair every where. The carpet had not been shampooed and all the window seals were severely scratched up and covered with dead fly's and animal hair. When we sent in our form with all the issues we discovered we got no response or follow up. The paint in the office area looked like it had touched up with the wrong color as well as the living room. Our fence was blown over twice while we were there and it took several days for response each time. After the second fence repair the repair company left material all over the back yard as well as large mounds of dirt. It took 10 days for them to correct this issue. Called them several time over this time frame and was told each time that they would be here tomorrow. When we moved out we used the touch up paint that they provided to ouch up nail hole and small scuffs. They then charged us to repaint the entire house saying there was what they called flash from the touch up paint. $800 dollars to repaint. This company is very unprofessional and does not respond to renters needs in a timely manner. Thy rarely get the items fixed correctly the first time. This is absolutely the worse management company I have dealt with over the 30 years I have been traveling for my job. I have rented all over the country and without a doubt this company is awful.

This is one of the most frustrating and difficult companies to deal with. They force you to professionally clean and steam clean the carpet upon moving out and and even when you have that done they try to charge for it. It's a rip off and they won't even fix the items in the home when they are detrimental to someone... I would never rent another property from this company ever again!! Read other reviews I'm clearly not the only one who feels this way...

I have rented a home from Oneprop for a year now and it has been a GREAT experience! Josh was always available and seemed to be genuinely concerned if ever there was an issue with the property! The house is Beautiful! Well cared-for and in a great neighborhood! When I had a repair, they were quick to respond and the Contractor hired to do the repair was punctual, professional and knowledgeable!
I highly recommend Oneprop for leasing a home!

Let me start by saying this company, One Prop, receives ZERO stars from me (but YELP requires you to check at least 1) and if there was a negative option it would be checked. I just received a phone call from my husband stating the deposit refund check from One Prop was finally received and what he saw for the refund was nothing more than an insult.

Apparently, Michael W., the "property manager" took it upon himself to charge $700+ for "partial painting" (whatever the hell that is, seeing as though we touched up the holes in wall from hanging pictures.); $35 for gate/garage repair (ummm pure BS considering the damn gate/fence had to be repaired two or three times during the 12 months we lived there!! And there wasn't anything wrong w/the garage....it was mainly used for storage.); $250+ for carpet cleaning (uh yeah, we had the carpets professionally cleaned 24 hrs prior to turning in the keys and was told by carpet company "the carpet is old/worn and needs to be replaced". So try again Michael.). Next we have $300 for "cleaning" which is straight up BS to the 20th power.....that house was cleaned from top to effin' bottom and looked 2000% better than when we moved in. So all of these bogus/BS/we want to keep tenants money charges can go jump in a lake...or hell.

We have video, pictures and all receipts from what we had taken care of. A complaint will be filed with the BBB of OK as well as the Real Estate Commission because this appears to be a pattern of OP OKC.

To: Kevin Martin,
The reason why I was upset with your company is: the sales rep took her time getting back to us about anything! We looked at several properties before deciding on the one we wanted to rent. She stated that she would call us on the phone the next day...to tell the terms we would have to comply with to rent the property. She did NOT call us the next day and just left us hanging and when I called the office to ask for her, her manager was very rude to me! He treated me as though I was a nobody and wanted to get me off the phone as soon as he could! We had the $3600 needed to move in, but when I was treated like a second class citizen by him, I decided it was in our best interest to look elsewhere! I am so glad we did! If a property management company treats all their customers the way we were treated at the beginning of a transaction, why would you expect to be treated any different throughout your lease term? I own my own business and know that if I treated my customers like this, I wouldn't be in business long! Good customer service always goes a long way! Bad customer service should be shared with potential customers...always! We got bad customer service and we shared it not only here, but with everyone we know who might be in the market to buy or rent a home from your company!

Do yourself a favor and RUN!! This is about as shady as it gets. These people work for the owner of the property, not you. Getting into a house is about as easy as it gets of course, as they will be extremely accommodating to make sure you get suckered into your lease. The issues come when you try to move out. Firstly you have to give 45 days written notice or else they charge you per diem for each day you didn't give them notice. Meanwhile there is absolutely no warning that you are about to break this 45 day threshold. I had let them know over the phone that I would be moving out over two weeks before my lease was up. But since it wasn't in writing they made sure to charge me 8 days per diem rent as I sent a letter on day 37. So they got to essentially show an empty but still rented house, while charging per diem for days that I failed to inform them. While legal, very shady to someone who had reliably paid over a years worth of $1000 rent on time. Then when it was time to move out got hit with $600 of "painting" and "cleaning" charges. Even though when I moved in I had to dust the fan myself and they clearly do not re-paint anything between tenants. Total money grab. After confronting them with picture evidence that the marks on the wall were there when I moved in they dropped these fees to $200. Which was still outrageous but I couldn't do anything as they have your deposit held hostage. Speaking of which they wait a full 30 days to refund your deposit and require you to provide them your next address. This is clearly to make it easier for them to serve you in court if they decide stealing your entire deposit isn't suitable. Take your business elsewhere, don't give it to these crooks.

They charge an extremely high set up fee. I was paying 70% of the first months rent at One Prop (nearly $1200.00). My new property management team charges $395.00 and the same monthly charge of 10% of the rent. I have worked with One Prop for a number of years and it all started out well, but each year it got extremely difficult. The team stopped treating me like a client, but more like an employee and I was once told by the manager to start acting professional. I was upset about a situation that was detrimental to my property and I was not made aware of and I did raise my voice, as well as he. That is when I decided to start looking around and found that other management companies had much more reasonable rates. I am so happy with the team I am working with now - RPM Enterprises. They are great.

OneProp has just begun to manage a residential lease property for us in Edmond, OK. The company was recommended by a friend who is a realtor. From the outset we were very impressed with how OneProp does business. Our contact/management specialist is Josh Farmer. Josh has been lightning quick in getting full control of our needs. This has been somewhat challenging since we live out of state. But this fact has not been a factor. Josh and I have remained in contact by phone and email. This has been an outstanding relationship. With his professionalism and efficiency we are confident that the property will be successfully leased very quickly. OneProp and Josh have my full confidence and I would not hesitate to recommend this team of dedicated professionals to anyone interested in their services. Go Sooners!!!

Lessee beware!!!
I rented a house in Norman through another management company that went belly up and the owners sought out the services of Oneprop. While there were never any issues while living there and paying rent, it is quite a different story trying to get them to release my deposit. After waiting a month from my move out date, I received a move out calculation sheet in which their is a list of trumped up charges to the tune of $1,615. My deposit was $1300 and they are suggesting that I owe an additional $315. I have been renting homes for the pat decade and have always taken care of the houses that I rented. We rented this home for 3 plus years and took good care of the house. I have no problem with a carpet cleaning fee or small make ready charge, but to ask me to pay for repairs to the outside of the home that are clearly due to age and weather is ridiculous and should be the responsibility of the home owners.

I would never recommend this company to anyone unless they are willing to kiss their deposit goodbye before they even move in. Bad Business.