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9 reviews for Omni Houston Hotel
Stayed here twice in the past few years and loved it both times. The rooms are very nice and the location is great--very close to the Galleria and highways, but still secluded.
The rooms are very nice. I valet parked the first time I stayed, only realizing later that there is a free garage just around the corner. It's a bit of a walk, but worth it to save on valet fees. The pool area is pretty neat with its fountains and outdoor seating.
Room and maid service were spot on. Most Omnis have great staff members, this one included. Definitely my first choice for staying in Houston!
I've always wondered why the Omni Hotels doesn't have the same reputation as the Fairmonts or even the Ritz Carltons or Four Seasons. Their rooms are always furnished classy and up to date. The bathrooms always have the good soaps and creams. You can just tell they put a lot of time and effort into the rooms. And of course they have the matching slippers with the thick bathrobes. Bathrobes so thick you can go out into the middle of winter wearning nothing else and still feel toasty.
My only hang-up? ....and this is really reaching here. They have regular shower / bathtubs here instead of the glass enclosed showers.
The staff was very friendly and professional.
All in all a welcoming place to step into after a day on the road.
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*** really i'd say 3.5-stars if it were available. ***
this omni is actually quite nice ...
the room are done well, views are nice,
lobby is spacious, gym is adequate, overall
pool area is sizeable, and the adjacent parks
and pathways are a nice touch for walks/runs.
ample prkg located behind the hotel,
and valet parking is available up front ...
i just think it needs a top-notch restaurant.
then it would become a solid 4-star hotel.
as is though, it's a good value for $150/nt.
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Had the lobby not smelled like moldy, musty socks that were washed with nag champa incense and then left in a dark moist corner of a shoe closet, this may have been a 4 star review. Someone needs to clean out the fountain in the lobby and blow out those scented candles.
The room was large and had a breathtaking view of a construction site. The bathroom was gigante and had some special amenities.
Nothing says class like a bidet in your bathroom. I have never tried one and didn't get the opportunity to try use this one, but if you are on the fence between this or another hotel, knowing the Omni Houston has a bidet may be a deciding factor.
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Both stay here and put friends, clients and coworkers here often. Live nearby and could put our people anywhere but if you don't have any plans and need a break - this is the place. I love the Omni - the renovations are incredible and NOE's a first rate eatery. Try the pool bar and the new exercise area - still haven't tried the new spa sorry?
This review is for their wedding planning services only. Over the next few weeks, I'll be adding reviews as I work with various services in Houston to plan a wedding. There aren't a lot of reviews here on Yelp yet for Houston wedding services but hopefully the lists I'll be creating will be helpful for those in the same boat.
The setting is very elegant, and oasis-like in Houston's concrete jungle.
Service: seems to be really friendly and courteous. Definitely a place I'd bring parents, aunts, uncles, and friends.
Location: safe, lots of options for parking. Can't really go wrong in this neighborhood.
Food: They do allow outside catering after all (hooray!) but not for beverages - no surprise there.
Post-wedding analysis: their staff was great! Courteous, good to work with, and helped us make the event a huge success. I would definitely recommend the Omni for hosting a very special event.
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Attended a meeting here. One of our colleagues got food poisoning after eating here. And the toilets were in bad shape. Knocks out a number of stars for this five-star hotel.
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I have stayed at this hotel on two occasions. On both of them the room was immaculate (though the valves on the sink seem to have a bizarre mechanism), and I didn't have to pay for parking (which would have been ludicrous anyway). However, on the second occasion I stayed, I had enormous difficulty with the hotel staff, in particular the concierge's desk. Allow me to give an item-by-item analysis:
1. We asked the concierge how much it would be to take a cab to Reliant Stadium. He told us it would be $17, but it was $25, each way. When you're that far off with such advice, you're really not doing your job as a concierge well. We didn't even have the cash to give our driver a tip!
2. When we were not able to go to the Black Swan due to our attire (see my review for the Black Swan), we called the concierge (different one now; this was several hours later during the night shift) to ask for a suggestion for an alternative bar. Though he said he'd call us right back, we had to call him ourselves after 20 minutes. He told us to try the Houstonian, which he claimed was "right across the street". For those of you who know how to use Google maps, you will see that the Houstonian is about a mile away and involves a few turns. Since we decided to walk, based on the suggested proximity of the Houstonian, we learned what Google maps will not tell you: walking there sucks.
3. After we realized that the Houstonian was not as close as we were led to believe, we called back the concierge and asked him to explain to us where precisely the Omni is. Though, admittedly, my friend was a bit gruff, he had every right to be at this point. And so it was quite unprofessional that the concierge then hung up on him.
4. After the bar at the Houstonian closed at 2am, we figured walking back wouldn't be the best idea since it would be a walk through the pitch black along non-pedestrian roads. So, I called the Omni and asked if, considering the earlier foul-ups, we could get a complimentary taxi back. I was very polite (I'm not as hot-headed as my friend), and the operator was very helpful and understanding. She told me she'd take care of it. After a half hour of waiting, a taxi rolled up, but it had not been sent by the Omni. Frustrated, we took it anyway and figured the Omni would surely reimburse us based on the perceived helpfulness of the operator to which I spoke.
5. The ride was $6, but the night manager felt that it was our fault for not knowing better that the Houstonian wasn't very close. Because, you know, hotel patrons tend to know the neighborhoods they stay in so well. And nevermind how much the concierges demonstrated incompetence and rudeness, $6 is too much for a four-star hotel to sacrifice. Oh, and we learned that the operator to which we spoke was on her first night of working at the Omni (which would be such an insane idea, I do not hesitate to accuse the night manager of lying to me), so she didn't know that they don't send complimentary taxis. And, after all, it's not as though a hotel would ever take responsibility for making a novice their first contact to any callers.
Eventually, after enough complaining, they wrote off $15 of drinks we had ordered earlier and we called it even. In summary, this was not a pleasant experience.
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The hotel was nice but it's not the luxury hotel it claims to be. The pool outside is small. The hotel is not near any attractions. The concierge will claim that things are right across the street, but you need to take a hotel car to get there. Oh, and the concierges are just plain MEAN. They are unhelpful and turn up their nose when you ask them to do anything. And they do not return your calls.
The beds and bars were nice though.
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