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32 reviews for Omni Chicago Hotel
Wonderful service from the moment we walked in - got two pizza menus printed out for us, along with the phone numbers of the establishments, so we could order pizza in after a long day of traveling. All of this from just asking for a suggestion for a pizza place.
Room was great, had a view of the lake, big bathroom, wonderful bed, nice seating area with a good TV. Room was spotless and well-kept our two nights there.
They accidentally charged me for internet and a simple call down to the front desk took care of it.
AWESOME location, can't get much better. I would definitely stay here again...the service could not have been better and I was very impressed.
How cool is it that every room is a suite? I love it.
Pros:
1. absolutely beautiful hotel
2. in downtown, right on the strip so everything was easily accessible
3. there is a walgreens right across the street - perfect for buying some water and snacks
4. the concierge. gotta give it up for my man marcus. so incredibly friendly, so incredibly knowledgeable
5. the staff overall was incredibly friendly, and not in a pretentious fake way
6. the restaurant 676 serves pretty decent food
7. there is a starbucks cart right in the lobby! (but it's not free, boo)
cons:
1. kind of a weird floor plan. you walk in, you take the elevator up to the 3rd floor (where the main lobby is), and then from there you can take an elevator up to your rooms. why not just have an elevator on the street that accesses rooms using room keys?
2. this really isn't a con, but i found this to be perplexing. the bathroom is huge. and there is only one tiny trash can, and it's against the far wall by the toilet. i would move the trash can so it would be more central, and every day, house keeping would move it back by the toilet.
3. the mini fridge is kind of small. thankfully i'm the master of rearranging fridges to make things, like my cupcakes from more and my leftover gino's east pizza, fit in there.
I had a great time at the Omni. It wasn't the fanciest hotel I've ever stayed in (one had a pillow "menu" so you can ask for pillows you like), but it was very pleasant. Kudos to the staff, you made the stay very enjoyable.
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My review deals only with the restaurant in the hotel. I stopped here with a friend who wanted to visit the hotel that sponsors Oprah.
The restaurant was quite attractive, informal but with an upscale atmosphere.
The menu selection was good but I expected more from such a supposedly outstanding Hotel and restaurant. The dessert selection, my highest interest, was also lacking in variety. No doubt it was good. But it wasn't that creative and not one of my "favorite things".
The service was great, the staff pleasant and the views from the windows were great. It was a good time. I'm not sure Oprah, given her status, would dine here. But she probably thought it good enough for her audience. :-)
This is a fabulous hotel.
My room was a suite and overlooked Michigan Avenue and the Apple Store (with its grass roof...very cool sight). The room was sparkling clean, the internet access was fast and easy to access and the room was quiet. They even do a turn down service in the evening...something I hardly ever see any more.
I was there for a conference. All food and service was excellent.
This is also a great location with shopping and restaurants everywhere adjacent.
I very much recommend this hotel.
I got mad move for ya omni...!
Its probably a 4 or 4.5 star hotel but it acts like a 10!
I loved the rooms, the (albeit small) pool and hot tub. no one was ever on the terraces and they had a beautiful view.
housekeeping and all staff was awesome.
the concierges were a daily stop for me.
they set up a lil starbucks cart for coffeee, muffins and fruit.
the store is really small, for basics only (not a gift or souvenier shop) and it is to the left of the front desk staff. 24/7 u use ur room key to access it and bring ur purchases to the front desk people.
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Stayed at the end of March/beginning of April 2009. The hotel's restaurant was under renovation and drilling could be heard as early as 9 a.m., although we were on the top floor and the windows were closed. The location is great--right on Michigan Avenue, about a block away from Tiffany! The staff was very accommodating and allowed the late check-out I requested. However, my late check-out was not communicated to housekeeping, and two different executive housekeepers knocked on my door and asked when my check-out was. Considering that the privacy sign was on the door and we were trying to get some sleep, this was inconvenient at best.
When I called down to the front desk to request that my credit card be charged up front for room and tax, this was done correctly, however, once we got home, I found that my card had been authorized for more than three times the amount of the room! I understand that mistakes do happen, but my card is now over its credit limit and cannot be used until the hold drops. The newspapers we received in the morning were random and never exactly as we requested. The complimentary beverages were spot on, though--the room service team is great! One bellman stood out in particular. I didn't catch his name, but he very kindly chatted with us in English and directed other guests in Spanish within one elevator trip. Our room was cleaned very nicely every day--kudos to the housekeepers! Overall, the stay was fine, but it does not compare to the other Omnis we've stayed at.
After posting my review on another travel review website, Omni contacted me, apologized for the bad stay and offered a free night for future use.
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I LOVE the Omni! Why would anyone choose to stay anywhere else? Every room is a suite, great location at Michigan and Huron and over the top service. Join their Select Guest Program (check out the website) and get coupons for 50% off and free upgrades. This is truly one of the most accomodating hotels in the city and once you become a Select Guest and begin visiting there, you get all kinds of nice perks! I stayed there for a wedding a few weeks ago and for $159 per night had a beautiful Executive suite, received a $25 food and beverage coupon, parking was free as was the complimentary coffee, juice and newspaper delivered to my door! It just does not get any better than Omni.
Very nice hotel located directly on Michigan near great upscale shopping and restaurants. Service was spectacular and everything was very clean. Turn down every night. Coffee at the restaurant was excellent. Prices affect the rating for any establishment, however. Parking at $50 is too much. Most downtown parking is $40 or under. Some garages are $15. For $50 a night it should come back cleaned and waxed with fresh cups of coffee inside. We got an excellent deal.
Prices fluctuate but when it nears $350 this hotel is too expensive. Over 220 is too expensive. $200-220 is reasonably fair but I always try to come in below $200 pretax. Great hotel that gets extra hype from Oprah. With the many great hotels downtown, prices must stay competitive.
My stay at the Omni Chicago was fantastic during my 5 day 4 night stay in Chicago. The accomodations were all first class and the king size bed was super comfy. Also had a great view of the Hancock building from the room on the 20th floor.
Location of hotel is very convinient off Michigan Avenue with a ton of stores to go out shopping and do a lot of sight seeing.
Also before my stay here I enrolled in their Select Guest membership. With that I was able to get free Wi-Fi in my room, 2 complimentary beverages every morning, and free Chicago Tribune newspaper.
Will stay here again if I'm ever in Chicago. Just had a wonderful time here.
Oh, Omni, I expected more from you. I stayed here for 5 nights and was satisfied with most of what I saw, but not wowed. The bed was one of the more comfortable beds I've ever had the pleasure of sleeping on in a hotel. What staff I interacted with were very polite and friendly. Plenty of channels on the TV. Valets were prompt and helpful, but parking was a little more expensive ($49/day) than most of the other hotels I researched in planning this trip. Location is great, close to plenty of shops and restaurants as well as an El stop (red line). And they take the government rate, which is always a plus in my book.
However. Two major problems:
1) Internet service is a must in any hotel nicer than a pay-by-the-hour motel. Omni has wi-fi, and it's free if you join their free loyalty program. If you don't join the program, you can pay, and that's fine. However, about half the time I was at the Omni I couldn't connect. I called their internet service line, and the guy told me that their servers were full and to "keep trying." I usually had to "keep trying" until the next day. To effectively not have internet available is not acceptable, especially in a hotel that gets so many business travelers.
2) Weird smell in the bathroom accompanied by a toilet that wouldn't completely flush. I'll spare you the details, but somehow there were always, uh, "leftovers," no matter what I was flushing. As for the smell, it was not overpowering but kind of reminded me of the poor plumbing you find in Europe.
The internet thing bars me from staying here again if I ever come back to Chicago for business. If I ever come back to Chicago not for business I will probably not stay here either, knowing that there are better, cheaper hotels in the area.
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Our stay at the Omni in Chicago was great! The accommodations and the staff were so right there for you. We didn't know about the hotels courtesy car which was a plus, the driver Valda Thompson was a safe driver and very knowledgeable about the city and where to go.
Absolutely amazing property.
My room is so beautiful, and the whole hotel is so luxe! Coming in late last night, with the snow falling, was magical.
More to come!!
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I've stayed at this Omni a few times for work, the most recent visit being last week. I REALLY like this hotel and am so glad my company puts us up here for trainings. The service has always been great and you can't beat the location.
Last week I had a corner room on the 19th floor with views looking over Michigan Ave. My room was huge (it's an all-suite hotel) and clean. The beds at the Omni are comfortable, but I wish they'd offer some different pillow options. Half a star for the uncomfortable pillows that left me with sore shoulders and a kink im my neck in the morning.
Most of the meeting space in the Omni is pretty nice. We usually have a conference room that looks out over the Apple store and Michigan Ave. This week we were in the "Monet Room" and it didn't compare to our usual room. No windows, no internet / phone service, and kinda cramped. Another half star down.
Hung out in the hotel bar / restaurant, 676, for the first time this trip. The bar is gorgeous, the service was great, but the drinks were really expensive (expected on Michigan Ave).
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This was another deal snagged by boyfriend on Priceline. The hotel was very centrally located and everyone working there was extremely nice. We had a room perfectly suited for 4. Two of us got the closed-off bedroom and the other two got the (comfy) sofa bed. The flat screen tvs were a great addition to our room. Although the room itself wasn't too spacious, it was perfectly fine for our 3 night stay.
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It may not have the same celebrity rep as the "Peninz" down the street but this hotel is fantabulastic! It's clean, trendy (but not TOO trendy)and the rooms are a cute suite-style with a separate "sitting/pullout couch" area. A major star for location - right on Michigan Ave in the Magnificent Mile Zone.
My favorite part of the Omni is it's lounge - it's a swank but comfy bar on the 4th level. The lounge looks over Michigan Ave so you can check out all that hustle and bustle while you cocktail! Totally reminds me of why I like drinking in hotel bars - guess I will have to go on a new party circuit ASAP.
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This is one of the nicest hotel I stayed at!
Room is cozy and roomy, lots of space, it has a separate hangout area for the FLAT SCREEN TV and chair, and the bedroom has another TV!!!
I'm in TV heaven!!! Great view. Great Staff.
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The Omni is spectacular. My husband and I had our wedding ceremony, reception, and post-wedding breakfast here, and couldn't have been happier. Rooms are very elegant and cozy but are "suites" (tiny sitting room) which seems very posh.
More importantly, the service here is impeccable. Claire, our wedding coordinator at the Omni, did such a great job.
One great thing about the Omni, as compared to other hotels in the area, is that the lobby is on the second level so there's not as much traffic from tourists.
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Full disclosure: I haven't actually slept in this hotel.
I have, however, visited friends staying here, and let me tell you, this place is pretty dang swank.
It trends toward new-money opulence--modern but luxe (I'm thinking of this in comparison to, say, the SF Fairmont, which feels like walking into Buckingham bloody Palace). My pals managed to get a suite with two double beds they seemed to love, plus deluxe bathroom, and separate parlor, which is awesome and, apparently, standard. Genius.
Combined with great location--right on the Mag Mile!--it would make for a super shopping weekend or even a nice base of operations for any of the many summer festivals and events.
Also, you needn't fear shoddy cleanup service. Housekeeping is very diligent. When my friends decided they'd rather stay in and skip the housekeeping, the response was: "What? You don't want housekeeping?! Okaaay..." It's a lot funnier spoken aloud, promise.
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I have come to the conclusion that anytime a hotel downtown lists that they have a pool, that it is going to be a wee tiny little thing. Mind you I do not go simply for the pool, but it is a nice perk. I have stayed here with my husband for a staycation (yup--we love to stay in our own city for vacations) & it was fabulous. I love this hotels suite rooms--they are well designed, comfortable & also rather large. You simply cannot beat the location--right off the mag mile! The staff are extremely helpful & very professional. They have decent amenities & will help you find good places to dine & also direct on what to see.
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This hotel was comfortable and accommodating when I recently stayed on business travel. Though I will keep this hotel in my B-list and use them again if my other options are unavailable, I do feel there are hotels of comparable quality for less money within a block or two.
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I didn't actually stay here but I dog sat for the last few days for an adorable little pup while her mom and sister took in the sights of our beautiful city. This was a great hotel complete with extra friendly staff, super clean rooms and when a hotel is dog friendly how can they not be good? The lobby smells terrific too, it could be the yummy candles burning when you first walk in that automatically put you in a soothing state. My clients told me that they would be back because they had such a great time so I gave the The Omni a star from them too.
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My boyfriend and I stayed here last summer, before I moved to Chicago. We were attending a wedding and this was where the wedding party was staying and close to the reception. Our suite was amazing! Two flat screen TVs, giant bathroom and a really cozy bed. It was very difficult to get myself out of that bed and onto an early flight at O'hare the next day. Because of the wedding we did not get to spend as much time as I would have liked enjoying the expensive and beautiful room. I did enjoy the little time I did spend in the room though!
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I LOVE staying at this hotel!! On special occasions my bf and I usually go and get hotel room for the weekend and just relax. They have great rooms with flat screens....they also have a cute lil bar inside the hotel.....you get a great view, and it's walking distance to so many great restaurants and stores. Plus, they provide you with cotton balls and q-tips in the bathroom...how great is that? haha =)
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I would say the suites are 'cozy', but definitely suit the needs of a business traveler. The beds are comfy, the bathroom is nice. They even give you bath salts. There is a plasma tv in the 'living room'. Most importantly the room has wireless internet access and you don't have to pay extra for it. There's a gym too. Everyone there is so nice. AND you're right there in middle of all the shopping.
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I can't say enough about this hotel. From the front desk staff to the bartender who made restaurant recommendations AND reservations for us to the way friendly (not to mention hilarious) gal who answers the phone at room service, I don't have a single complaint about this place. Lovely room, comfy bed/linens, indoor pool & spa and they still have old-fashioned bed turn-down service each night (who does THAT anymore?). Within walking distance to almost anything. Everything else no more than a $10 cab ride away. Worth every penny!
The Omni is a very pleasant hotel that is sort of on Michigan Avenue. Its main entrance is actually around the corner on Huron, but its feature restaurant 676 (formerly Cielo) faces onto busy Michigan Avenue. The rooms are like mini-suites so they are sizeable and comfortably furnished.
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I got put up here for an interview and I was very happy with the place. One of the nicer hotels I have ever been to. The restaurant/bar in the hotel was pretty cool too. Nice view over Michigan ave. The room was cool. Nice TVs in both the living area and bedroom. Nice comfy King sized bed. Spacious bathroom. It was very nice. I still think the Sofitel is a little nicer, but it is up there.
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I went here for a wedding and I was so impressed. The food was great and the banquet hall was gorgeous. Everything was so beautifully decorated and arranged and the service was great. This is really a wonderful place to have a wedding reception!
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I loved this hotel. Very spacious, comfortable, and clean. We were lucky to be given a top floor room with great views of downtown and michigan avenue. I especially appreciated the seperation of the living area from the bedroom with french doors. Each area also has a door to the bathroom and the living area has a flat screen tv and a wet bar. I was told all rooms at the Omni have suites this. Unfortunately, we were there for a short weekend, two nights. We ordered room service late night and it was good food. The lobby is on the third floor and you have to take two seperate elevators to get to top floors from the ground floor.
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I think the Omni is okay but there are a lot of other better places to stay while in Chicago. The location is great, though.
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I have been to Chicago a few times for business, and I have stayed here the last 2 times. I am very pleased with the ammenities this Hotel comes with, and how nice the rooms are. The beds are very comfortable and they even have comforters instead of the basic stiff quilts that are provided at most Hotels.
I go to this hotel every Monday night for my Mary Kay meetings. It has great banquet rooms and the staff is so nice. I really recommend this hotel to anyone who needs somewhere to host a party or function.
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