- Restaurants |
- Nightlife |
- Shopping |
- Movies |
- All
Oak Tree Mazda
Rating Details »
Categories: Auto Repair, Car Dealers [Edit]
4250 Stevens Creek BlvdSan Jose, CA 95129
(877) 850-8062
December Service Special!
20% off all fluid flush, including transmission, fuel
injector, power steering, coolant, etc. through Dec. 15! Most non-Mazdas eligible too!
- Hours:
Mon-Sat. 9:00 a.m. - 9:00 p.m.
Sun. 10:00 a.m. - 8:00 p.m.
42 reviews for Oak Tree Mazda
All you dipshits that write about bad experiences dealing with salesmen, I have a little secret for you...cut out the middleman and deal directly with the sales manager like I did.
I was able to get three sales managers from different Mazda dealerships to duke it out for my business, and Oak Tree won, based on proximity and price.
But where Oak Tree won me over was with the service - they have always treated me with respect and were great about providing a loaner whenever my car needed warranty work. I've had to deal with way too many a-hole service advisors to know that Oak Tree has a great crew there, and to me, that is what really makes or breaks a dealership.
Lets face it: All car salesmen are SCUMBAGS. They lie, they cheat and they will do just about anything to sell you a car. Being as this my third purchase, I learned to never buy from a corporate based dealership (AKA Toyota & Honda) but I am a Honda gal. I need my Honda.
I kinda had no choice but to choose Oak Tree Mazda since they had the car I wanted. I went in with my guard up expecting some sleazebag to try to charm me, don't get me wrong, they did, but I met a nice sleazebag. His name is Marty (Sorry Marty, but you are a car salesman).
He was very nice: he took my banter, my attitude, he took it all and still kissed my butt. The fact that he took it all and still succumbed to my demands was very impressive. For that I give him five stars. Maybe it is because the economy is bad? *shrugs*. He filled my tank and made sure I understood everything that I signed which was kind of odd for a dealership. Would I go back here again? Well, I hope not! Would I recommend it? Maybe ... =b
I have only had experience with the service department. I am giving them one star for two reasons:
1. One of the service associates told me I needed new brakes front and rear. When I went to my regular mechanic, he said I had about 50% front and rear. Fortunately, I didn't listen to the BS.
2. I didn't realize they were going to wash my car after servicing and they did a horrible job. My car was recently repainted in the front and now there were scratches in the finish. Did they use sand paper to wash the car? Of course, if I did complain, they'd just say they were there before. Note to self: do not let dealers wash your car.
Verdict: Investigate any service recommendation and don't let these morons wash your car.
After my relocation settled, I needed to pick-up a car fast and chose to get the CX-7 I had tried previously. Because of work visa issues, I opted for a 3 year lease instead of a purchase which would make it easier for me.
I went back to Oak Tree mazda expecting another bad experience, but since it was the closest to my place, I gave them a second try. I met with another salesman (Chip) and got pretty good service. Enough to make me lease the car from Oak Tree, in spite of my previous comments.
Chip & Byron (the finance guy who took care of me) were both fast on service, but I somehow got stuck in a queue for financing and spent 6 hours, on a friday night, sitting in a chair before I could sign the financing paperwork and leave with the vehicle.
Kudos to Chip & Byron for turning my opinion of Oak Tree Mazda around, and I hope future communications with the dealership will go as smoothly.
1 Previous Review: Show all »
-
7/21/2009
This review is about the shopping process at Oak Tree Mazda. I did not buy a car from them or take a… Read more »
This is a place is awesome! Brought my 94' Miata and took great care of it. Showed me what my car needs and the staff are friendly and knowledgeable.
Also sugguested some upcoming events that I wasn't aware of and had a blast!
Thanks again Frankie and the oak tree mazda team! Looking forward to more upcoming miata events =^_^=
Having your car worked on is never a fun event, so I have to give extra props to Oak Tree Mazda for keeping me coming back.
For the record, I live in SF, but purchased my car here 3 years ago. I went to my more local dealership (Royal Motors) and will never go back. I drive ALL THE WAY FROM SF just to come here.
My personal automotive repair motto has always been "If you don't feel like you're getting screwed, don't bother going anywhere else". Special call out to Tim for always remembering me (or maybe my car).
Oh, and the waiting area has free wifi, videogames and a taco truck that comes every day at noon. Since nobody is here to buy a car it's actually quite peaceful and has served as really effective remote office. I'm considering making this a weekly event.
I'm a fan of Oak Tree Mazda because this is where I bought my brand new 2006 Mazda 3 almost 3 years ago and it's never been a problem at all to me!, the salesman who helped me was nice and the guy who took care of the financing part of the sale was nice too. I was also here not too long ago too to get a burned out headlight replaced and that was a great experience too since the warranty covered it which was so awesome and the wait was like an hour or so. I will be back here when I need some future maintenance on my Mazda 3!
I only go here because it's down the street from where I live so it's the convenience but if I wasn't so lazy I would definitely go to another Mazda dealership.
The service is not there.
I have an RX-8 that I baby to death so anytime there is any kind of issue I take it here and have it checked out and pay for the absurd costs that Oak Tree charges.
At my last service it was suggested I needed new tires so I went ahead and purchased the new tires from Oak Tree. 2 Days later my tire pressure sensor came on indicating my tire pressures were low. I brought it in to Oak Tree, they added air and off I went thinking the issue was resolved.
The next day, the tire pressure sensor went off again! I took the car back and told them the problem and this time they actually took the time and made the effort to see what the true problem was. Found out that the technician didn't' hook something together properly. Oh boy!!
This is just one example of some of the similar issues I have had with Oak Tree. They don't thoroughly examine the problems and are always trying to make a quick fix to band-aid the problem.
I'm giving them one more chance. Next time they screw up again I'm going to another Mazda dealership!!
So the manager read my post with regards to my dissatisfaction with service at Oak Tree and was most concerned. He encouraged me to come and have my car serviced there. I am going to see how it goes. I hope things are better, I feel bad for doing a scathing review, but just because I'm a girl I should be taken seriously about cars. I knew what I want, obviously since I bought the MS3. Lets see how it goes. I will update. I'm sorry for being so bitter towards Frank, but I think he will no for next time to take a girl serious.
1 Previous Review: Show all »
-
8/4/2009
Ok I am so not a fan of these people. I went to test drive a 2009 MS3 and they treated me like I had… Read more »
Oak Tree Mazda may be one of the smallest dealerships on Stevens Creek, but that doesn't stop them from doing a TON of service business. Every time I come here their service lot is packed and there are at least two or three customers waiting.
That's never stopped Tim from providing excellent service to me.
I can truly appreciate this (being from a shop myself). There are two things that make a great shop.
1: Excellent customer service.
2: No come-backs or unexpectedly long waits required.
I've dealt with #2 twice here. Both weren't really Oak Tree's fault (bad parts) and everything was under warranty (hence, free) so I'm not too bitter. They always give out loaners for anything more than minor warranty work so that's a huge plus. I'm definitely glad that I own a Mazda in this area... I've heard some horror stories about Mazda dealers in other parts of the country through forums etc. and am happy that Oak Tree is my closest option.
Car buying is my passion. I love the battle of the offer sheet. The bullshit "I'm going to take this back to my manager" crap and all the other fun stuff they pull. I'm damn good at car buying. Damn Good. 2-4 times a year a friend or family member, someone who knows what I do to car sales, asks for my services. And when my brain dead brother-in-law wanted his first car, you all knew who he came asking.
Its awn.
Luckily a good family friend of mine retired from Ford back in the day and gets the "Z-deal pricing" which is a ridiculous savings off what civilians get. Its good for friends and family, and all you need is a code.
I procure said code and still haggle with these guys. I put on the full dog and pony show, when the sales guy goes back to "get approval" I tell my brother-in-law how to hem-and-haw on this and that. Get them sweating.
This goes on for maybe 90 minutes and I pull the oldest trick in my tool box.
"Hey sales guy. Lemme see your pen. This is what we're going to pay for this car. This number right here in the box. Go tell you're manager that this it, this is the offer he's been waiting for, because me and Elliott here came to buy a car, not drool on this table. Get this number *pounds pen for dramatic effect on price*, and come back with the paper work because you, my friend, just sold a car."
It works every time.
The sales expereince does suck here. The salemen are not sharp, it takes too long to do anything and the place is all aroud not that nice. But the thrill of the hunt here is enough for me to give it 3 stars.
Tried to buy a mazdaspeed3... now it could be cause i look young (i'm 24), but they gave me NO attention, and did not treat me seriously.
When I was asking questions, the salesman kept looking OUT THE WINDOW of the dealership, and never made eye contact with me. He would NOT let me testdrive the car, and would NOT go over the options with me. He just gave me a printout... i did not wait for the printout and just left
I ended up going next door to Steven's Creek VW, and purchased a GTI which I loooove. I'd recommend u walk next door and check them out instead!!
Message to the dealer:
Just cause someone looks young, and in flip flops does not mean they can't afford the car!! There are enough young software engineers here that can afford a mazdaspeed3 that look just like me!
Having gone to Capital Mazda for years since that's where I bought my car but also being dissatisfied with their service dept for years, I decided to finally try a new dealership to get my Mazda 6 serviced when I moved back to the Bay. Since my good friend lives down the street (free ride after I drop my car off), I decided to give this one a shot.
I made an appointment before Saturday and was very surprised to get a call the day before to confirm my appointment from a VERY nice receptionist. Then the day of, the staff was very professional and nice, Robert helped me out and took care of my care in a timely and efficient manner. Also, when he called me to give me the status report, he didn't try to to upsell me on things I don't need or give me BS attitude like Peter from Capital Mazda does all the time.
I appreciated the service and will definitely be back here again.
This place is horrible--I will never return! I made them a reasonable offer on a Mazda3 ($1000 less than the asking price) and they jerked me around for nearly an hour. When I wouldn't come up to their price, the sales person had his manager come out, who proceeded to yell at me! Can you believe that? People at the car lot were looking... When I told the manager I would consider offering a higher price the next day if I still wanted the car, he told me he wouldn't sell it to me tomorrow, and that if I wanted it after that day, he would charge me an even higher price than sticker!! I can't imagine how these morons even stay in business! I ended up buying an Acura the next day with no pressure or stupid shenanigans at all.
This place is by far the worse dealership service I've experienced.
I brought my car in at 10:45. Waited outside while none of the service attendants acknowledged my existence. (I was the only person outside, underneath the big sign that says 'wait for service attendant'. 2 Service attendants were inside. 1 with a customer and 1 doing god knows what).
I asked them for an oil change and a courtesy wash. They said it may take a while (maybe a little bit after 1 PM) because they were backed up. I said that's fine, can I take their shuttle to Valley Fair (down the street). They said they could only drop me off, not pick me up, because their courtesy shuttle ends at noon. How do you advertise a courtesy shuttle, then stop service halfway through the day?
So after I paid an $11 cab fare back to the dealership, I checked on the status of my car. It was 1:30, and my service attendant was at lunch, so I had to wait until she got back to get a status?!? (Note, she's not a mechanic, just the girl doing intake.)
I asked one of the ppl there to remind the service people that I requested a courtesy wash.
At 2:15, I came up to the desk AGAIN and asked for status. They said my car was done, but that they recommended extra work, and wanted more $$ and time from me?!? after over 3 hours for an oil change?!?
I took my keys, went out, and saw my unwashed car. So much for courtesy service.
I can't speak for Oak Tree's sales because I didn't buy my Miata here, but I've been a customer of their Service department for about 5 years now and totally love them.
Everyone in Service is super friendly, very patient, and extremely helpful. They have always taken good care of me, they always take the time to answer my questions and explain everything to me in detail, and are always respectful. I know sometimes mechanics can be very patronizing to female customers but I have never seen this at Oak Tree. They truly care about making all of their customers happy.
Also they are a good value! They have seriously reasonable prices for basic services and are constantly having specials and coupons on top of it. I go here for every oil change. This last time they change my oil and filter, checked my alignment and tire wear, and checked all my fluid leves all for $29! That's cheaper than any chain lube shop, and you know they are using the best parts for your car. They even have a shuttle that dropped me off at work so I didn't have to wait around. But even if you do end up waiting around, they have a computer set up if you want to surf the net, a huge TV, and even video games.
I recently leased a Mazda MX5 and Marty assisted me. He was very patient, explained all my options in detail, and was never pushy. I took advantage of a very nice internet deal and drove out the dealer with a wonderful little convertible. I have had it for two weeks now and absolutely adore it. I sincerely recommend Oak Tree Mazda - ask for Marty and you won't be disappointed!
Let's see, grand opening $15 oil change special on weekend, and you only have 4 mech's working? Come on! You can see there's going to be a jump in service work.
I made an appointment for an oil change @10am, come in 15 b4, and I'm not in the system. Its 11:49 and its still not done? I'm never going to take my car for an oil change here again.
They added a flat screen, ps2, wifi internet, and a computer for customers. That's nice, but after a hour for just a oil change, this gets old. Anything you add will get old after an hour. Maybe if you put money in the service dept instead of bigger offices, people would be happier.
I just want to go home!
***edit 12:28
just got home ( i live like 5-10minutes away). the car was just sitting there yet no one informed me it was ready. Im pretty sure it was sitting there for a while.
originally i have it 2 stars, i'm lowering it, because Oak Tree is 1 dealership, it has an speaker system. How is it that your service people can't even use the speaker system to let people know it was ready? Another guy that had his oil changed waited the same time I did, and we both had to go and ask if it was ready. what the heck!
Customer service isn't always how you treat the customer when they buy your product. Would I recommend this place? no.
*****update 3/27/07
I emailed the owner and gave him feedback and he emailed me apologizing, the service manager called me to apologized as well and gave me a free service toward my 12k service. They'll look into what happened and see what they can do to better their service end.
+1star
Typical used car salesman and used car buying experience. Lots of pressure. Pressure not to have the car inspected by an independent mechanic. Their quoted book value almost $2000 over the Edmunds book value. After extensive negotiating I did buy the used car (my daughter loved the car/color). After all was done, they told me there was only one key and I'd have to pay about $200 to get a 2nd key. Seems really sleazy to me after spending all that money.
Horrible experience here with the sales department. Strong armed, brow beated, and harrassed...(was I). Thank God this wasn't the only dealer for 8's! I should have stayed in my backyard and gone directly to Menlo Mazda. I did check with Putnam Mazda in Burlingame but...
My dollars eventually went to Menlo Mazda (see: ) in Redwood City, which by the way has a pleasant non-pushy sales staff and outstanding service department. It was a plus that they were able to quickly (uhh the same day) get me the car I wanted exactly as I wanted it -- loaded.
As the consumer, do yourself a favor - don't work with sales folks who depend on you for their livelihood when they treat you like crap. This was the case at OTM.
Kristina greeted me as I drove in for a servicing of my 2004 Mazda 3. She was courteous and knowledgable. I felt I was in good hands right away. The tech who serviced my car was Dave. He found a problem that could have cost me big if I had not had it repaired. (A hose clamp to the radiator was coming lose.) Thank goodness he found it. Thanks, Oaktree...I'll be back!
First, I have to state we've taken our cars here for over 7 years and always had a good experience.
Now? This place is a joke.
We took our car in for service and it was pure chaos. There wasn't a line to identify who was next to stand in front of their ridulous counters and Jetsons light fixtures, the guy doing intake of the vehicles wasn't the one intaking the customer and "Golly, Didn't bother to take down the whole VIN", they were condescending and had poor service workflow. We waited over half and hour just to do our intake. One of the counter people was also yelling on the phone at someone else during a customer intake. Nice!
On top of all this, they completely misdiagnosed our problem and charged us $125 for it. It was a $65 part at another shop, not the $1100 service they ended up quoting us.
So let's recap. For $125 we received:
- about an hour of wasted time dropping off and picking up the car
- unwarranted snootiness
- having to tow the vehicle to another place ($150)
- had to rearrange several business and personal meetings because of it
- having to go get the car at the other shop
- and now I'm spending 20 minutes writing this to warn other Yelpers
- loss of the use of the car for 3 days
- loss of what we thought was a reliable, friendly dealer
I'm not counting the $65 + labor to replace the part since that wasn't their fault. But their lousy service isn't mine.
With apologies to that other reviewer, we also had the misfortune to have Kristina "helping" us.
All in all, I'd say a total clutasterf*ck.
Went here to buy a speed 3 and they were pulling really shady tactics. They tried to intimidate me hardcore. When I walked out the door the manager (old fat guy with gray hair) yelled after me that if I left, the deal was off. This was after a fair amount of super fast talk from the salesman I had. Well whatever, I ended up buying from Capitol Mazda where they were much more courteous. Ironically, they drove the car I bought over from Oaktree. Ha. (Note that Oaktree and Capitol Mazda are owned by the same guy.)
Later came to Oaktree for service. The bezel in my shift knob was cracked. They guy ended up marring the surrounding metal on the knob. It took him like 40 minutes to do this repair, which seemed like way too long. Luckily they decided to order me a whole new knob, so it's not all terrible. The front desk people in the service area seem pretty nice. I wouldn't trust this place with any real service though, just based on what I observed. Get your oil changes and regular service done elsewhere folks, it'll be cheaper too.
This dealer has a poor service department in two areas: service not completed properly; and service advisors who do not communicate well and set expectations properly.
The last straw for me: The LED radio display on my RX8 stopped working. Brought car in for warranty repair. Service advisor verified, ordered part, told me it would take 3-5 days. 5 days later I called, service advisor was on vacation, and no other advisor would return my call with status.
Parts dept told me the part was backordered. Dealer will give me no ETA on the part, will not escalate/expedite, and no service advisor has ever gotten back to me or shown any whiff of customer service to help. It took them two plus months to get the part.
In a previous visit, the dealer has run my car out of gas by idling and then was not able to figure out for a day why it wouldn't start (complete incompetence).
Before my last visit and experience, I thought service was bad due to their temporary facility during dealership renovation. But they now have a shiny new facility and the same awful service. In short: stay away from them -- I will be from now on!
I have been servicing my Mazdaspeed Protege here since I bought it in 2003. Everything was great and actually, above and beyond, until the warranty on the car ended, but for the last year and a half since then, all these guys try to do is rip me off. Not to mention the service level has gone down a step since their recent remodel. I already know getting anything done at the dealer is going to cost more, but I stuck with them because they were the only place that specialize in the Mazdaspeeds near me, so I was willing to pay a little more to make sure work was done right.
I just had an outrageous experience that is the last straw with them.
My car has a turbo charger, and the last time I went in to Oak Tree to get some routine service, I asked if they could also check the car out because I felt like it was lacking some power. They told me some screws were missing from the turbo causing it to malfuntion, and it would have to be replaced, which they gave me a written estimate for over $4000 for.
I just had the actual repairs needed done at Bob's Almaden Transmission, for a grand total of $221. There was absolutely nothing wrong with the turbo. They just replaced the two screws and a gasket from the exhaust (true, these things were causing the turbo to malfunction but once replaced, it worked perfectly again!). Oak Tree never bothered to tell me they could replace just the screws, instead hoping I'd be gullible enough to fork over the cash without question.
At Oak Tree, they put they the guy who knows nothing about car repair (or at least plays dumb) at the front desk, so when you question things on the estimate he can't even give you the answer.
Sorry to be so long-winded, but please, don't get your service done here! The quality of the work is fine, but you may end up spending thousands on work you don't even need! Next step- I'm reporting this to the BBB!
I wish there was a way to give NO STARS. These crooks tried to swindle my friend into buying a car with major problems. She was wise enough to take it to her mechanic and even though their check up was $108 it was worth every penny to hear that it had problems. The car was used, but low mileage and in nice condition, a little Honda CRV. She really wanted it.
Because she owes on her 07 Mitsubitshi, they said it was only worth 9G and would not take it from her. But they offered to sell her another car. What would she want with two cars? But she figured she could see the Galant on her own.
She slept on the deal. Tossed and turned, she told me. Luckily she took the 2nd car to the mechanic who told her to give it back. Immediately.
When she called them to say she was returning it, they told her she could not. That she signed papers. So she told them (true) that her boss' lawyer said she could return it. Well, I guess that showed them something, because when she came back (I was with her through the whole ordeal) the big boss (who didn't speak to the common public) came out of his office with a full refund of her down payment.
She is very confrontative and gave them a piece of her mind for them trying to trick her into buying a second car she did not need, and one that had major hidden problems. The reply of the saleswoman? "Oh, we will just put it on the lot and sell it to someone else". First honest thing they said.
Rude and unprofessional sales "manager" really adds to the local community option that OakTree Mazda is a bad dealership.
I went to check out a car that had been listed on Oaktree's website and other car sites for over a month at least. Price was reduced almost 10k since it was first listed. Something seemed out of place as if it wasn't sold by then, there must be something wrong.... and there was.
Car looked in decent condition on the outside, but upon closer inspection lots of things were out of place. Wiper stalks (metal) were TORN off (not just missing, but looked like they were stolen), radio panels were missing and the rear trunk had so much bondo it was all blue (not even a good job - just blue all over the place) all the way from top of trunk down into the spare tire well. Something was out of place...
Took it for a drive and it seemed ok, but A/C would randomly shut off and overall the car just felt worn and beaten and broken into. Not the excellent condition the dealership touted.
Went inside to return the keys and ask the salesman a few questions (he was young and very nice). But then the manager comes out and tries to do a hard sell on us. When I tell him I need more information and REAL answers to my questions (what happened to the car, what was all that bondo for? etc etc?) he really turned into an ass.
He claimed that the bondo was to "glue on panels the former owner's dog torn into a bit" - a blatant lie - but car dealers are expected to do that.
Then he tried to claim the dealership could not provide us with a safety inspection since the car was new on the lot - oh please, you idiots never learn - 30 days is not new and people don't believe you.
When I told him I had to think about it, he asked if he could ask me a personal question and then proceed to become very irritated and asked me why I came in and sat down if I wasn't serious about buying a car. haha I should have spat in his face right there and walked out.
I would not trust my car or anyone's car to Oaktree. Their senior manager did not respond to a e-mail request for his comment on what happened and the car is now gone for their lot - I hope to God the new owner knows what they are getting into and that Oaktree is ready for lawsuit if that owner ever gets hit because it will blow up.
My car is from here, and I've been getting it serviced there for a long time. I do not have anything bad to say. They get the job done, and actually do the work they say they do. They are polite and friendly. They dont take days to get your car done. Maybe half a day to a day and a half.
These guys are GREAT!! They are super nice and get the job done right. Everytime I take in my Mazda I feel very well taken care of. They get 5 stars!!
Buying a car is never fun, but I had a decent experience with this dealer. I recently visited their lot with the intention of driving, and possibly buying a Mazda5. Given the economy, I felt it was a good time to buy a car given how desperate the dealers are these days.
Upon arrival I was greeted by a middle-aged, somewhat goofy but friendly salesman and he took us directly to the selection of Mazda5's to take a test drive. Overall he was very friendly and not at all pushy or impatient, which I appreciated. After the test drive he gave us lots of time and physical space to talk about the car and eventually we told him we wanted to deal.
After qualifying for the 0% financing offer they offered us sticker price of course, but we came back with a number that was several thousand below sticker and they didn't get mad or balk. They came back with a number about $1K over our initial offer ($2K below sticker) and after only two rounds of haggling we settled on a price that was only $400 above dealer invoice (which I verified on http://edmunds.com).
Closing the deal was relatively easy. They offered a few add-on items during the doc signing (extended warranty, etc) but they were not pushy about it. I would definitely return to this dealer if I was going to buy another Mazda in the future.
Horrible experience with the service department. We bought a Mazda 3 here last year and have brought it in for all of our scheduled tune-ups. After this most recent tune-up, my wife heard a horrible scraping noise while on 280. Turns out they did not screw the engine shield back on! It came loose and dragged on the ground destroying the part and scaring the hell out of my wife. We took it back to them and they became defensive, taking a position of denial and not accepting responsibility. They did that defensive thing where they tried to make us feel like it was our fault and that we couldn't prove they did something wrong. They told us we'd have to order and pay for the new part ourselves! When we protested they relented a little and offered to replace the part. They discovered that another part was damaged by the loose shield and they found a cut in our tire. This is when they grossly began wheeling and dealing in an attempt to sell us tires. (When they did the tune-up 2 days prior, they said we had a month of wear left, now they were saying the tires were bald and dangerous to drive on!) Very shifty and dishonest.
In the end they repaired the damage they caused at no cost to us. But they made it very difficult and never treated us like the loyal customers we were. They never stopped trying to run angles on us to get us to spend money with them. We felt like marks for a bunch of con men. They are not genuine about customer service at all.
I was cross shopping a Mazda 5 with Hayward, Oakland, and OakTree.
- there were not many inventory at Oakland. I went there to talk to Simon Tse. He is a nice guy, but does not have the car I want.
- did not go into the Hayward store, but talked to them on the phone and sent them emails. Pretty much got a price quote, but not the best price.
- Sent email to Oak Tree and Keith (the Internet Manager) replied to me. After 3 emails, I got a price quote with the detailed pricing. The price was good.
When the day comes, I know that I will either buy it from Hayward or Oak Tree. Since Oak Tree had more inventory (via the http://Mazdausa.com), I drove down there and talked to Keith.
Did the test drive with Keith and went straight to talk about the price. Both Keith and I put everything on the table, within 10 mins, we made the deal --- the price I want.
Keith definitely is a open and straight forward guy. He did not play games with me.
When I talk to the Finance guy, Bryon, he is good also. Straight forward, did not "push" me to buy anything extra and did offer the financial options to me.
My purchase experience at Oak Tree is 5 stars. I dont know about the service department or any other sales guys here, But both Keith and Bryon are good guys to deal with. I am very happy about the purchase.
I have never purchased a vehicle from this dealer, but took my van here to be serviced by the dealer.
Since the repairs stemmed from a recall on the vehicle, I did not have to pay anything, and was given a rental car while they fixed the problem. I was greeted promptly, given all the paperwork needed, and was given a rental car all within 20 minutes. Since I could not return to pick up my car that day, they let me keep the rental car until the next day (free of charge).
Overall, the service department was friendly and accomodating, but then again it was a recall service.
I was interested in purchasing the new Mazda Speed3.
I researched on line and got my deal all set up. On a whim I went to Oak tree to see if they would match the deal I had gotten elsewhere. I spoke with one of the sales reps, took the test drive and sat down to make the deal. I gave him the price I wanted to pay, the down payment amount I had and the monthly payments I wanted to make. He kept me for 4 hours and finally agreed to my terms after I threatened to walk and go to the other dealership where I had gotten the original deal. It took another hour to get the car prepped. I had to send it back through for a second wash as they didn't get all of the packaging off the paint the first time around.
Overall experience was OK. The wait for the deal not acceptable, they could have sped things WAY up. The dealer prep on the car was OK. I've received a couple of follow up calls since I bought the car on Saturday 6/16/07.
Next time I'll stick with the on line sales dept and avoid all of the dealer hassle.
While I can't speak to the buying experience at this dealership, I recently had a great warranty repair on my transmission done there. I had done all my service work including my 30k at an independent shop and they took me on my word on that which was nice :) They took the time to have two different technicians do ride alongs with me, at which point they did exactly as I asked and replaced my 5th gear. Gave me a rental car free of charge (minus gas) and I had my car back in two days. Great care free experience.
They will try and push ridiculous service intervals on you like any other dealership but just ignore that and cut through to the great service where you get what you ask!
Never again will I have my car serviced here. Shoddy work. Accused me of doing damage to my car then had to backpedal. After dealing with this, I just realized that they installed 3 of one size tire and one of another. This will be my third trip in to the dealership for this single set of tires. After picking my car up the last time, I drive off the lot only to discover (once I'm on the freeway!) that they couldn't be bothered to actually close and latch the hood of my car before returning it to me. If they can't get a tire install right, why would I want to take my car back here for anything else. You have other choices, go elsewhere.
Avoid this place at all costs. The sales people do the stereotypical high-pressure thing and are a total pain to deal with. One of them actually hung up on me when I was trying to get some information about the car.
I was very satisfied with my purchase of a Speed 3 here. The sales people were professional and made sure I got the car I wanted (while we were walking around in the rainy cold). The sales guy looked a little irritated at me that I was getting picky, but he fought through it and did what I wanted! This place had the biggest inventory and gave me the best deal that I could find in the Bay Area. I would definitely buy here again. The guy with the eye patch is a bit intimidating though and wanted me to move my car so that more customers could come to visit.
Bought a new MX-5 here a few months ago and that was an ok experience. Friendly sales staff, not too pushy. Responded fairly quickly to my email request for a quote(although others were faster) and they gave me a good price. So I am a happy camper and the MX-5 is fantastic.
I got a great deal on a car here with very little fuss. It was one of the very low "teaser" prices in an add. We went, drove the car, liked it, and bought it. The people we dealt with were pleasant. They did try to sell us an extended warranty but they didn't push it too hard.
