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Nordstrom
Rating Details »
5 reviews for Nordstrom
This review is for MAC Cosmetics (counter) at Nordstrom. Please save it about it being horrible for your skin unless you have solid clinically based studies for me to review.
I had been looking for a new foundation forever (really only a week and a few days but if you read my reviews for Merle Norman and Sephora you will know why it seemed like forever) and I finally decided to go back to my trusty MAC Studio Fix powder foundation.
I went to the MAC counter and to my surprise wasn't totally ignored! The girl said she'd be right with me! After a minute or two another very pretty lady offered to help me. I was interested in the Mineral foundation. She tried the pressed powder version on me but it was definitely not my color - although she thought it was - it was too red (again read other reviews).
So she tried the loose MIneral powder on me - again too red and dark. I asked to try the lighter shade, the next one down from the one she just tried, and she said, "Thats gonna be too light for you." OK?
So I guess the customer is never right anymore because that's the second time that's happened in my quest to find a friggin foundation!
ANYHOODLE... at that point I was too tired of looking and trying to tell people that they don't know how to pick colors for SHIT, so I just asked her for Studio Fix in C4 (YELLOW BASED!!!).
She goes "Oh, is that what you have on now?"
I say "Yeah."
She says "OH! I would've thought that was too light for you but it matches perfectly."
"oh yeah!?" I said, in mock surprise.
DUH!
Anyway, I am going to stop asking these supposed makeup artists to match me. I LOVE MAC and I wish I remembered the chicks name that found C4 for me like 4 years ago, she's the only one who knew what she was doing. She actually looked at my skin and saw that I have Yellow based skin tones and not friggin PINK! JESUS EFFIN H MAN!
Seriously.
Oh... 4 stars for the makeup itself. The pretty girl with no eyesight gets 1 star for helping me, maybe a 1/2 star for being something nice to look at while I was annoyed.
As much as I love the place there are a few reasons why the 1 star is missing for the Chandler store.
1 - The staff makes it a point to judge you based on how you dress. The service I get when I walk in dressed in jeans is different from the service you get when you walk in dressed up. Sure the staff makes the pay on commisons alone but it doesnt hurt to be nice to people. Further I wish the guys down in the mens clothing knew a thing or two about mens clothing.
2 - The Chandler one has limited choice in the mens section. I mean from mens clothing to shoes to the womens the choices are not as extensive.
The pros
1- Their tailor Anotonio (I think) is the friendliest nicest tailor I have met. He waas wonderful and helped me address my concerns and doubts.
2 - Fanny at the womens clothing has to be the nicest lady in the store. She alone redeemed the store and set the bar for service much higher than most could meet.
I guess thats really what makes norstrom so wonderful - the people that work there.
Seriously, the best high-end department store in town. If you're in the market for name brand clothing, designer fragrances, a special event dress, etc. Try Nordstrom first.
They have the best customer serve -- they actually still believe in the old adage, "The customer is always right." They'll take anything back, even without a reciept, often offering a refund, or they will exchange it for a new item.
Much better than being treated like a criminal when you try to return something at some valley stores...
Strange that I am writing a review on Nordstrom. My mother and my sister both work at a Nordstrom (Mom is pacesetter at the one in Troy, MI and my sister is the manager of men's sportswear at the Novi, MI location) so I am extremely familiar with how Nordstrom's customer's service is supposed to be. While my experience yesterday was mostly positive, there was one gripe that I have that I will tell about a little later.
So, I decided that I had to do a little makeover yesterday. I was going out with girlfriends that night, and since I have been a little negative lately, I thought that buying a new outfit, makeup, and shoes would do the trick. So, first I went to the MAC counter to see if I could book a makeover session...they took me right away which shocked the crap out of me. The girl asked me what I wanted, and I just said (yes I did) I want to look friggin hot. With only that information in mind, Patty did the most amazing job that anybody ever did on my face. I literally felt better already. (and yes, I bought the colors that she applied...)
Then, here comes my negative experience. Now, I know that I do not look like the typical Nordstrom shopper, but I am not a raggy looking person either. I went to the TBD dept looking for something that I knew that I would never wear normally. There were about 5 girls working, just gossipping with each other, not paying me any mind. At first I wasn't annoyed. But when they would help others, that is when I became a little frusturated. Then, which my two pairs of jeans and 4 shirts that I was holding felt a little heavy, I tried to get a girl's attention, only to be ignored. I was amazed. I even dropped a shirt (maybe on purpose) and I got nothing. I had this one tall blonde staring at me but never came over. Then some young girl walked in the dept. and she ran over to help her. Maybe I was being a little irrational, but this is not the customer service that I ever experienced at a Nordstrom. I finally went up to a girl and said as much and couldn't believe the experience I was having. She was standing there in a state of shock, and I began to felt bad. In the end, Crystal did a great job with helping me, and even picked out a couple of shirts that I would have never thought of buying before.
So, Nordstrom at Chandler Fashion Square was redeemed, though I personally like the one at Scottsdale a whole lot better. I know that Nordstrom is now going with the smaller, two stories look for most of their stores now (the new one they are building in N Scottsdale will be like the one in Chandler) but I love the variety at Scottsdale a whole lot better. And a shout out to Thea at Scottsdale, who literally does the best personal shopping ever over there.
I really like this store. The customer service is great. I wish it weren't so expensive but I guess you get what you pay for.
