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Handyman Plumbers
Just For Yelpers
San Jose, CA
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Quick Plumbing Inc.
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Santa Clara, CA
Nelson Plumbing
3 reviews for Nelson Plumbing
We are completely picky. I'll admit to that up front. Husband will ask questions until he's satisfied. Which can take forever. I worked in customer service, and have gotten prickly when I don't get it. It's not hard to give good service.
Nelson Plumbing is a family owned & operated business (Richard, Carrie & P.J.) and are all highly professional plumbers, licensed and bonded. They've worked on jobs where you have to be to an exact code, and they hold that high standard to all of their work.
They have the patience to answer all questions. We had a leak which turned out to be 3 leaks, and our situation did require a full copper repipe. The price was fair and included getting our walls back to paint ready condition. My husband had done the texture in two of the rooms, and they spent time testing until they could get it to seamlessly work in with the rest of the room.
They take the time necessary to do the job right the first time. We wanted quality, and we got it as well as a completely fair deal.
Their customer service was five stars. As I mentioned, they answered all of our questions and didn't act like it was a pain in the ass like another plumber I'd had out for an estimate. Nor did I feel like they were looking to pad out the job like another plumber. Remember, I am an absolute stickler for this. I may not act like it, but it matters a ton that I feel that my business is appreciated.
They were all professionals. They asked us if we were satisfied with the job every day. They took ownership of the process and ensured that things were done to the high quality they hold themselves to. And, even better, they cleaned up thoroughly every day. My home hasn't been vacuumed that well in ages.
We also had them do some additional work fixing some drywall cracks, and adding in a connection for water to the new fridge we'll get some day. And it was done, fairly and professionally.
They're the kind of business you'd recommend to your mom. You know they're not going to pad out the bid or take advantage. I work out of my home office, and never had any concerns about leaving the house.
If I ever need more plumbing work, they will be the first company we call. And I'll make my mom call too.
I called Nelson Plumbing and spoke to Richard. Although they weren't able to help me with my particular problem, I appreciated the gesture of referring me to Alfred Williams Plumbing. It was a small gesture to refer me, rather than take the job up that may have been costly and unnecessary. Honest and worth giving them a call.
I hired Nelson Plumbing to do a complete copper repiping at our house, and my wife and I couldn't be more pleased with the result. We also used this opportunity to upgrade the whole plumbing system, having them replace all of our fixtures, faucets, and toilets. The quality of their work is top-notch, and they were courteous, thoughtful, professional, and thorough ... extremely thorough! The entire job took a little over a week, exactly as Richard had estimated, and, having retired recently, I was able to be at home nearly all of the time and observe them in action. Richard, Carrie, and P.J. are outstanding people and it was a pleasure getting to know them and watching them work. (And I appreciated the fact that it didn't bother them to let me watch and learn things, as long as I stayed out of the way and didn't pester them.) It was clear that they are all very experienced and knowledgeable.
They patiently answered all my questions and gave me a lot of helpful advice.
I chose Nelson over another competitor who also got very favorable Yelp reviews. Richard gave me a very competitive bid, but my decision wasn't based on the price alone. I called the references both plumbers gave me; those people all said both did high-quality work. What set Richard's company apart was that his customers went on to describe the personal touches and great service they received, giving anecdotes and specific examples. I was also persuaded by the fact that Richard seemed to really WANT the job more and I felt he would perhaps be more motivated to do a really great job for us. It also helped that they were available right away and would be solely devoted to our project, versus the other guy who might be running back and forth between several jobs going on at once.
P.J. and Carrie have a tremendous work ethic -- they just went at it zealously from start to finish -- and they are meticulous about cleanliness. Same routine every single day -- layed down tarps over every work area (shaking all the dust out of them at the beginning and end of each day) and vacuuming and sweeping everywhere. They made sure the house was left clean and tidy, and the water turned back on and working properly every night. And whatever portions of drywall had been cut out were temporarily screwed back in place so that we didn't feel like we were living in a construction zone with open walls everywhere.
I worked in craft jobs for the phone company during my career, so I appreciated these folk's attention to details and the obvious pride in their work that they demonstrated, making sure everything was done right. I was even more impressed by the way that they handled the more difficult situations and unexpected challenges that arose. They didn't try to cut corners or take an easy way out; instead they buckled down, persevered, came up with creative solutions, and did what it took to get the job done.
I also liked the fact that whenever they discovered an existing deficiency (something hazardous or not to code or done in a sloppy way by someone else previously), they brought it to my attention and offered to correct it. So there were a few add-ons (extra costs) at the end but nothing that I hadn't agreed to and authorized beforehand. They ALWAYS made sure and asked first.
They ran new copper pipe (ALL type "L" by the way, outside AND inside, which exceeds minimum code, at no extra cost) from the water meter out in front, to the house and throughout the entire interior, also replacing the regulator. The trench in the front yard was dug carefully and the lawn restored perfectly afterward. I was already convinced of the benefits and advantages of replacing all the old galvanized pipes with copper, but felt even better about it when P.J. showed me a section of badly corroded pipe which he brought up from underneath the house. I should also mention that the drywall repairman that they used did a fantastic job as well. All areas that had been cut were restored to perfect paint-ready condition as they had promised.
To sum it up, it was not only the big things but also all the little things they did, that added up to a great job expertly done, and we are just thrilled. Our water pressure is so much better, we have nothing leaking or dripping anymore, and we now get hot water within seconds rather than minutes since Richard suggested and installed a recirculating pump on the water heater. We have beautiful and reliable new fixtures and toilets, the satisfaction of having added great value to our house, and the peace of mind knowing that we'll likely have no more plumbing problems ... but if we do, we know we can call Richard and count on him and his family to fix them promptly.
To all homeowners with old, galvanized and plastic pipes, I urge you to replace them with copper -- it's a great investment -- and I highly recommend Nelson Plumbing. You will be pleased.
