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My American Movers Inc
Rating Details »
Neighborhood: Van Nuys
15204 Stagg Street
Van Nuys, CA 91405
(800) 644-5404
15204 Stagg Street
Van Nuys, CA 91405
(800) 644-5404
November Moving Specials Posted !
The Lowest Rates of the Year! $ 59.00 for 2 Movers and $ 79.00 for 3 ! (Within 25 miles of our office) Great Rates on Other Area Codes Also!
- Hours:
Mon-Fri. 8:30 a.m. - 8:00 p.m.
Sat. 9:00 a.m. - 3:00 p.m.
Sun. 9:00 a.m. - 6:00 p.m.
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7 reviews for My American Movers Inc
I just used My American this past weekend for a move from Miracle Mile to Sherman Oaks. They are/were having a "sale" of sorts, so it was 55/hr for 2 guys minimum of 3 hours. Both Claudia and Bertha - the two women I spoke with on the phone - were very nice and friendly and helpful. They called me Friday before the move to confirm.
They showed up right on time on Sunday at 8 and the two guys were very nice. They moved efficiently and explained all of the charges and extras (of which there weren't that much). Their fuel surcharge is now 9% and of course the state law mandated double drive time.
So the total for my 1-bedroom was just over $300, they charged for 5 hours (which starts from the moment they arrive, even though they didn't start moving stuff for about 20-30min) plus the other stuff. I felt the charges for the packing materials they used were extremely fair - they used a ton of tape but the padding for all the furniture was free, and the only thing they broke was a cheap $10 IKEA lamp.
All in all, a surprisingly painless experience and I'd highly recommend these guys to anyone and I wouldn't hesitate to use them again.
This is a complex review because there were some ups and downs. The customer service people were very friendly but I told the receptionist when I was making an appt. to move my piano that the "from" apartment had an elevator and the "to" house had several steps. More on this later.
The two gentlemen that showed up were very friendly and they only showed up 10 minutes late.
They proceeded to quickly move all the items that I had ready for them and that was relatively prompt.
Things kinda went downhill from there.
I hopped in my car to meet them at my house. About 20 minutes later they showed up and proceeded to back up all the way to the end of the cul-de-sac. Nice driving but it ate up a lot of time. Probably makes exiting much easier so I could see why they did it. No problem.
They quickly moved all items (minus the piano) to the rooms that I pointed out. Then the piano comes....
The two guys were struggling to move the piano. I finally spoke up and asked what I can do to help. They told me that I should have hired four men to move my piano since it weighed about "1500 pounds"? Plus they were not aware of the steps coming up to the house (5 steps, but they were narrow). I was a little disappointed at the obvious communication failure between the receptionist and the movers.
I called my fiancee and told him that the movers need help lugging this piano up. My fiancee and another co-worker came about 30 minutes later to help. In between that time the movers seemed pretty pissed as they were saying some choice words that I understand clearly (I speak a little bit of spanish). That I didn't appreciate, just because I'm white doesn't mean I can't comprehend Spanish.
Once my fiancee, his co-worker and the two movers teamed up, the piano was finally moved to it's happy resting spot in the den.
I felt really bad but it seems like the movers were not prepared for this type of job. Next time I will call an actual piano mover.
Now for the cost. Well, time they arrived was 1:15 p.m., they left about 4:30 p.m. I WAS CHARGED FIVE HOURS. I was going to tip--but damn, I think they tipped themselves! Yes, the piano was a bitch to move (it seems) but they didn't call their people, I got people to help them! I feel slightly ripped off but at the same time I'm so relived that the damn piano is moved I'm just going to concede and let this one go. I would recommend them for moving regular stuff if you need a cheap mover, but not pianos.
One of the cheaper companies I researched but not the best service.
My boss asked me to find a moving company so I asked Yelp for... help in deciding a company to use. Since My American Movers had a pretty good review on Yelp at the time of our move (6/1/09), I decided to call them and get some rates. They charged us $85/hour for 3 guys, a truck and a 9% fuel charge. This was much cheaper than Starving Student movers and, my favorite, Gentle Giant (I don't work for GG).
The guys arrived on time and were ready to work. The first problem was only one of the 3 guys spoke English and he only knew about 50% of it. When you gave them instructions, you could see the question mark over there head getting bigger and bigger the more you spoke. I found myself resorting to sign language to explain what I was saying.
They didn't move fast and would disappear. The apartment building's security guard noted they were the slowest movers he's seen. What I perceived to be a 4 hour move was an 8 hour move.
The bottom line is: you get what you pay for. If you want fast guys you don't have to speak to like a pilgrim speaking to an indian, you're going to have to pay for it. My American Movers: a company that doesn't live up to it's name.
FOLLOW UP (6/30/09)
A company representative contacted me regarding the review I left above. She was concerned about my low Yelp review and wanted help make it better. Initially I was impressed she contacted me and wanted to make the company better. I gave her my suggestions (basically: hire guys that speak english). She started to imply I was racist because I stated the irony in a company called My American Movers and the employees don't speak english. Though I'm tempted to lower the review to one star, I'll keep it at 2 since she had good intentions by contacting me.
Phenomenal customer service; extremely hard-working and conscientious movers; and affordable prices...really, you can't do better.
Moving is a nightmare. For everyone but for me especially. I have hoarder parents. Yeah...use your imagination. I can't even begin to tell you how many times I've burst into tears in the last few months. My American was the best part of the entire ordeal.
The customer service reps were friendly, extremely helpful, and made sure to explain everything thoroughly. They kept me updated on scheduling and told me more than 24 hours in advance that they'd appreciate it if I allowed them to come in the afternoon rather than the morning. The rates were extremely comparable. $69 an hour for two movers, four hour minimum. I decided to go with three movers instead; $89 an hour and she reduced my minimum to 3.5 hours. The usual double drive time and 7% fuel surcharge and tips are appreciated. She went through everything slowly and then emailed me an overview.
The day of the move the crew arrived on time. They busted their asses and had our two bedroom house loaded into the truck and on the road in an hour and a half. It was amazing! They unloaded and arranged the furniture exactly where I wanted it and didn't balk once at hauling a bunch of bedroom furniture and boxes up to the second floor.
Heidi's Moving Tip of the Day: I labeled all the boxes that needed to go upstairs with a big red U. This helped because two of the guys couldn't read English very well and the red marker made the boxes easy to notice amidst the piles.
They moved us from Arcadia to a two-story in Azusa in less than five hours. They were friendly, hard-working, and extremely careful in everything they did. I probably tipped more than I should have but, hell, I know exactly how hard they worked and they earned every penny. They made my moving day itself the least stressful part of the entire move! I truly cannot recommend this company highly enough.
UPDATE 09/09/07: I'm docking them 1 star because they didn't do such a great job packing. So far we're lucky we didn't have any serious breakage, but our leather chairs arrived dented and they lost all our pegs for our bookshelves. They were hardworkers, but these guys are only semi-professional. If you can relocate using a corporate account, do it... Using guys like My American Movers might be a good idea as far as them doing the heavy lifing and moving, but you probably want to pack your own stuff, because they won't do a good enough job for you.
Sunday, September 2nd was moving day. Yes, at long last, my wife and I decided to move back to our house in the Bay Area. We both knew we eventually would move back though I suppose it came a bit faster than expected after my previous employer solicited me back. We were planning to move no matter what as we couldn't handle the heat in Woodland Hills. Santa Monica seemed very appealing and would have been a good midpoint between Hollywood, where my wife was working, and Westlake Village, where I was working. Quite frankly, I actually wouldn't have objected to another 6 months or 1 year down there as there was still plenty I'd have loved to see and experience in the City of Angels. My wife made some good friends... We'll most certainly come back and visit often.
So anyway, we needed some movers. Whereas we got a pretty sweet relocation package when we came down, meaning that they took care of all matters related to the move, we got no such package moving back up, preferring to negotiate the salary and other benefits. Enter My American Movers. We had a guy do a walkthrough and an estimate sometime in early August and quoted us $4950 all costs included for 8000 lbs. We could have opted for the $3200 8000-lb. deal + packing expenses + weight adjustment, but I know you typically end up paying just as much, if not more, than when opting for the flat price.
4 guys showed up at 8 AM on a hot, muggy Sunday armed with plenty of boxes and a fairly sizable Budget truck. They worked pretty much straight for 10.5 hours, packing our sofa, glassware, dishes, plasma TV, moving everything into the truck. We bought them sandwiches for lunch and they really did a good job packing everything. They finally left at 18:45, leaving us barely enough time to race back to Burbank, return the rental car, and make our 8 PM flight back to Oakland.
Minus one star because the head honcho apparently suggested rather dryly to my wife that he expected a tip. We were going to give one anyway, but you don't need to beg like a chihuahua begging for a doggy treat dude... Anyway, 4 stars it is... I'll come back to adjust the rating if all our stuff arrives broken when it gets to NoCal.
Goodbye, LA!!! I'll miss your wonderful sushi joints, great Mexican Food, beautiful Mulholland drives, drinking beers on a perfect 70 degree Santa Monica afternoon, hanging by the pool all weekend, talking with strange comedians in Hollywood, and your incredible smog-induced kaleidoscopic sunsets. I won't, however, miss your suffocating San Fernando Valley heat, your insane traffic jams on the 101 any time of day or night, your crappy chinese food (at least in the 818), and I certainly won't miss your psychotic freeway drivers who try to hit you when you signal your desire to switch lanes. It's been grand!
When I needed someone to move a 450 pound commercial stove out of a second floor apartment, down a narrow stair case, and to my house these guys answered the call. Friendly service agents. Strong lads. And better prices than everyone else I called. However, they did manage to get lost on the way to my house, but I won't hold it against them. These guys are worth every penny.
called a few weeks for a move on saturday,
operator was friendly and informative
recieved confirmation email
called a day before to confirm
showed up ontime
moved in and out of a 3bd 2bath condo with fridge to a 2 bd apart on the 3rd floor under 6 hours.. whew...
we packed up most of our stuff but they helped and secured our glass cabinets and everything arrived safetly and no damages
good job!! thanks guys.. will use you again in the very near future.. will definitly recommend ...
