El Car Wash - Wellington FL

Really poor service. They pushed the monthly membership, I thought how bad can it be if you just drive through now and then-if nothing else. The exterior wash wasn't great, the car still looked dirty. The interior was ridiculous. Other than peripherally washing the floor mats by rinsing them, the interior remained filthy. There wasn't even a slight effort to even wipe down the interior. I forgot to cancel the monthly and was just charged which reminded me to warn anyone looking to go here.

El Car Wash has been fraudulently charging my credit card for the past 15 months for a total of $515.22. When I called, they noticed they had "accidentally" set up 2 extra accounts in my name that had never been used. They offered to help refund that last 3 months but the customer service rep said that she "refused to refund me any more money" even though they had fraudulently been charging me for the past 15 months. Please make sure, when you use this company, they aren't charging you for additional accounts that never get used.

When I called the customer service rep, they blamed me for not checking my credit card statements more closely. Nice work all around here folks.

Ive had a membership here for years now... the attention to detail is lacking and the members are miserable. Calvin is the only person I would trust and im lucky if hes there unfortunately. Id give him 5 stars if I could, he should open his own shop or he should train the others :) I pay $50 a month for this... lol. Cancelling for sure after a million chances.

Watch out! My husband asked for help to pay for car wash on machine. Employee signed him up for a monthly service. My husband said he didn't want monthly as we live 5 hours away and he said no problem, go in to cancel. They said we couldn't cancel for the month and got charged for the month. Hopefully they don't continue to charge our card. I'm sure they do this to every unsuspecting customer to steal everyone's money. Terrible place!

STAY AWAY FROM THIS PLACE!!!
They will steal your money! The signed my son up for the membership without his permission. Then when we cancelled the membership they still charged his card. I called them back to tell them they still charged my card they brushed it off and said they would refund the money. They never did.

Really disappointing. Not only are they deceitful snd sell you a membership AFTER you specifically request a one time car wash, they still sell it to you. The guy says the best deal that day is 9.99 and as i am reading the receipts, he tells me i can use the membership all month. Like screw you, now you have to chase after us to cancel otherwise you'll get charged monthly. No such thing as a single car wash?

The pressure on the hoses was meh, the nozzles on the vacuum falls off. What a scam. Well never go back to EL. They should stay in Miami.

I miss Southern Palms.

We dropped off my brand new mini cooper here because my dog likes the dog park and when she enters the car there is usually dirt on her paws and there is dirt and fur everywhere. But hey- it's my dog!!

You drive up and pay. I asked for a wash and inside done. It was $30, or I could have joined a club and got all the washes I wanted for a month for $30. Bits it's not close to my house, so I did 1 time wash. Also you have to remember to cancel it or they auto bill you.

You have to pay at the time you order for which car wash you want. Then you stay in your vehicle and drive your tire over these little balls and put your car in neutral. And these balls just move your car through the car wash. It was pretty cool.

When you exit the car wash, you drive up to the lane they tell you to and then you get out and they continue to do the inside and vacuum and windows etc. I had to go to Costco so I left the car and informed them of my intentions. I came back 20 minutes later, and I took them a while to find my keys.

Overall, the inside of my car was fabulously clean. They forgot the rearview mirror and on top of the display. But other than that the car turned out fabulous, and was worth the money.

I am a monthly member. After a few hiccups with the company turnover,I have been really pleased with the service. John D, Anderson, Are great detailers. I live on a white rock road. I couldxwash my car daily. Door jam to hood cover gets touched. Jose who runs the crew seems to really care if you are happy. Even showed the minimal diffrence in programs for best service to value. Really seems to want to get it right.
I there early in the day. Nancy did a amazing job on my car. Really invested in the finished job.
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Driving up they push the membership. Understandable. Once I get out of the drive thru exterior wash , I get in line as directed by an employee. Cars are going past me in other lanes. 4 cars to be exact. No one guides me to another lane until I complain. I report it to the manager who was receptive, but it was ridiculous. There isn't one person in charge of the flow of traffic outside. The guy who hoses down the car before the exterior wash was coming out frequently to move cars Along as there was a huge back up.
40 minutes later, still waiting.


Last visit here.

They will lie to get you to sign up for a membership and automatically keep charging your card. Customer service over the phone is terrible. Not worth the headache.