Morgan Automotive

 

3

70

Erin E.

Portland, OR

1/20/2008

After reading many positive reviews and learning that Morgan Automotive had been voted Best Auto Repair 2006 on Citysearch, I made an appointment for my dying Volkswagen. At the end of the day they called me to tell me that virtually everthing was wrong with my car, that everything they found was causing my problem, and that everything was urgent. $1500 later I picked up my car with their assurance that my problem had been fixed. It was apparent as I was driving out of their parking lot that the problem was not fixed at all, so the next day I brought it back to them. I asked them to look for anything that could be causing the problem, and mentioned a few very specific things to check. A couple hours later they told me that nothing aside from the previously suggested motor mount replacement (they said my engine was about to fall out) was wrong and that my car was ready to pick up. Once again, the problem was apparent as I drove away. These guys had no idea what they were doing, or what to look for. I felt like they overcharged me, and had no faith or trust in them whatsoever. My car sat undriveable for a month before I took it to Heckmann & Theimann (see my review), a VW specialist, and had my car fixed quickly and for much less money. They also said that my motor mounts did not need to be replaced, which would have been an unecessary $800 repair at Morgan Auto.

*update*  The owner of Morgan Automotive saw this review, and graciously called to talk about my experience and apologized. I thought that was pretty cool.

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