NCG Cinemas

We were visiting the Midland area and decided to come here. First, they had moved the ticket counter to the concession area, so there were tons of people who only wanted tickets who had to wait for the people who also wanted concessions.
We got our tickets after waiting several minutes and then we were sent to the wrong theater. It turn out that they are not putting the movie titles over the door but rather sticking with only a number. The usher sent us to theater 6 but our movie was theater 9. When we realized that this was a mistake our movie had been playing for a half an hour. We talked to a manager who told us to come back for a later showing, when we told him that we could not do that, gave us re-entry passes instead of giving us our money saying, "sorry, that is all we can do".

All in all worst experience I have ever had. There were several people going into the theater behind us saying the same thing.

Saw Avatar 2 today. There was six of us, the theater was full. One of our seats was not working properly. Unfortunately, we didn't want to miss the movie, so didn't report it until movie was over. All we were asking was for a movie credit. Manager said we should have said something earlier. Welllllll, we didn't want to miss movie or not sit with family.
Think about it.. an eight dollar credit.... Which pretty much guarantees we would return and pay for at least two, probably more people annnnndddd the food goodies! The manager, was disrespectful and uncaring. I'm 67 years old, so toooo old to be scamming him. I'd like to not return... but Midland offers minimum choices.

We stopped going here because they no longer accept MoviePass, which is fine, because Emagine is about 20 minutes away and has MUCH better popcorn, which is mainly why my wife goes to the theater anyway.

Been a while since we went out to a movie. Last movie visit was almost 4 months ago.

What a waste of time and crappy service.
The ticket prices are up and I can understand to a point. BUT then add up concessions.......holy crap what a ripoff!

I understand movie theatres have always over charged for concessions BUT once again this has got out of hand. 2 large pops and a large popcorn was $25....

AND YOU WONDER WHY SO MANY SEATS ARE EMPTY!?!?!?!

The end is getting nearer each year. Movie theatres are on the way out fast. Maybe we should look into new deive-in theatres?

Not sure I will ever go back to these movie theatres again.

They get 3 stars basically because of the seats. Can they get with the times and remodel these seats to be reclining!? Needless to say the seats aren't that comfortable.

I also suggest they get a better app. I'd love to be able to purchase tickets through it, have my tickets electronically, use my NCG club card on it and load money into it to pay for concessions.

All that aside the service is friendly, popcorn is fresh and the theatre and restrooms are usually clean.

For a small town cinema, not to bad. I found it clean, and the staff were friendly. The wine was a pleasant surprise, however I was informed that the white wines have been unavailable "for months". That was not indicative of good management.
But, what can one expect of a small town.

Our expectations were rather lowered, after reading the reviews here. However, we were pleasantly surprised, and happily, found this theatre to have been unfairly maligned. We've visited small-town theatres in the past, and this was the nicest one we have ever frequented (usually they are last remodeled in the 1980s, complete with yucky seats, sticky floors, tiny and disgusting bathrooms, postage stamp screens, etc). Midland's theatre was clean, with very comfortable seating (as anticipated, there was an up-charge for the newer style recliners), pleasant staff, good screen size, and sanitary bathrooms. Of course it cannot compare to the behemoth theatres in the metropolitan areas, but I can't imagine they sustain enough traffic, in a less populated area, to afford that experience. Very nice, and we look forward to returning!

The seats are all broken. When I've told employees about a broken seat, they've told me they'll move them to a different spot if they need to. Like they're just moving broken seats around and none are ever fixed. Not sure what good that does anyone.

We saw a movie last weekend and at the posted time for the movie, generic advertisements were still playing. Previews started almost 10 minutes later, then the movie. Isn't this digitized? How is it so far off?

On the plus side, it's really cheap to see a movie here compared to other cities. And this is the only option in town, so go here or drive to Saginaw.

Arrived and my first impression was its not so great. We arrived at the ticket both and a sign said go to concession stand for tickets. You can tell the employees do all the jobs and everyone is a jack of all trades. I found that the space between the seats is too small. People that get up in the movie theater to go to the restroom to walk through everyone else needs to get up. The space needed to get by is too small.
My seat did not recline and the seat foam cushion was all worn out. You can easily tell because the foam pieces were all over the place.
I didn't have the best experience but being that it's the only movie theater in Midland I guess people don't have another option.

Paid extra for the new VIP seats. Turns out they are broken. I emailed NCG twice to no response. Would not recommend going here. The GDX in Saginaw is way nicer.

Horrible ticketing policy. They make you go purchase tickets at the concession stand. If all you want are tickets you still have to wait in line behind everyone else trying to decide what snacks they want.

Additionally, theatre was generally dirty. Place seems dated. Much prefer the GDX in Saginaw. Surprises me this theatre isn't up to the standard I'd expect in Midland.