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Michael E. Kan, MD
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8 reviews for Michael E. Kan, MD
Can't totally disagree with the other reviews - Dr. Kan takes drop-ins and seems to have ADHD - he's not very well organized and I frequently wait a long time, and my wife frequently ends up seeing his assistant, and the patient really has to take some responsibility for saying what they want and asking the right questions, but I've had far worse doctors than Dr. Kan. I think perhaps he's simply taken on too many patients. Also, I like his dog :P
Dr. Kan is very knowledgeable when it comes to medications, their side effects, and their off-label uses. It's clear that he knows far more than what's in their marketing literature - he reads and remembers the studies and what works for his patients. He's something of a "drug geek" as far as I can tell. Perhaps people have found better doctors but so far I haven't. I'd be interested to hear if the people complaining about Dr. Kan have found doctors they like better.
Oh, and the X-ray place across the parking lot has nothing to do with Dr. Kan - you can go to any X-ray lab you want, and to give Dr. Kan negative marks because of a nearby X-ray lab's wait is... well, silly.
I write this with mixed feelings/viewpoints. As an office, I would have to agree with everyone else, it's TOTALLY disorganized. I was a transfer from a Dr. who retired many years ago, and like another who posted, I expected a little bit of 'chaos' given the # of patients I 'imagined' got transferred. I *think* they eventually found my folder from the previous Dr. and I've definitely been seeing Dr. Kan for 3+ years. I've had 'average' wait times (not that I'm happy about it, but usually, it's fallen within a range that I seem to have gotten used to from other Doctors (Dentists by contrast, seem to ALWAYS be on time and work like clock-work)). I'm not so excited about the little dog going around, but that's just a personal preference, and I would have to also echo a previous poster, about the 'hygiene' of such an allowance.
Now, that being said, I think Dr. Kan is pretty good. Seems to be really well read, and has never made me feel 'rushed' when I ask him questions and enter into a discussion (unlike my previous Dr. who seemed to have 'limited time', and if I started asking 'too many questions', he would suggest I set up another appointment, in fairness to his other patients who have been waiting... which means to me, that the other Dr. over-scheduled himself (or his staff has... either way, it's HIS problem to solve)). Dr. Kan seems to be really smart, on my first visit, I did get seen by his PA (Physician's Assistant), which for me, was a TOTALLY new thing). But since the first visit, I've only been seen by Dr. Kan.
I saw him just today, and again, he reinforced my belief, that I think he knows what he's talking about, and wasn't shy to admit that I might want to see a orthopaedic specialist, but he would rather be safe than sorry to diagnose something merely on 'sight'.
One might say, he's doing a CYA. I would rather believe, better safe than sorry.
That being said... a few months ago, I had to get my file to an agency for proof of my 'good health', and the agency gave me feedback that they had a really hard time getting the records from my Dr.s office.
When I entered the office today, they only had my 'temporary' file from a year ago, which means, they didn't have all the other information, I had accumulated since I was in Dr. Kan's direct care. They promised they would look for my file in 'earnest' during their lunch time.
I plan to follow-up tomorrow, to see how their 'search' went. I'm NOT particularly happy, that I had to refill those forms, as if I was a new patient, ESPECIALLY since I was relying on the Dr's office, to take and keep track of my health record and anything else I had had tested, done, etc.
So, that is why my rating is mixed. I'd give a thumbs-up for Dr. Kan, but a thumbs down, for the organization of the office.
And for those who mentioned about 'rude receptionist', I had that experience in the early years... not too nasty. But definitely, the one I dealt with today, was a different one. I think it's a hit or miss, because they have a # of people working back there. In very 'cramped' quarters I might add.
So i had a really bad experience. The place is supposed to have some sort of specialty in ankles and feet, but im not sure how true that is.
I have had some ankle pain for a while, and after spraining my ankles multiple times i can normally diagnose myself, but this pain wont go away and all i wanted was an X-Ray and/or MRI.
When i get taken back to my room, i notice that the Drs desk is a complete mess w papers and files everywhere, and the office is just somewhat of a dump.
When the doc came inn, his dog followed which i thought was really kind of weird. Then for the exam he didnt really listen to me at all and just got me his "Ankle Treatment Program" which was an ankle brace with exercises inside the box. Thats a program?
He then sent me across the parking lot to an X-Ray place with an hour and a half wait.
I didnt even bother, I was so frustrated at this point I just wanted to start over with a real doctor.
Worst medical experience I have ever been in.
I have no reason to recommend this doctor to anyone. I have never even encountered Dr. Kan although he is my primary care physician (that will likely change). The waiting room is always a zoo and I wind up seeing a physicians assistant.
Whenever I go into that office, I feel like I am going to catch something because it is so small and poorly ventilated. It was very warm in the room, so I tried to turn on the little fan by the receptionist window. But, they are so out of it there that they don't even realize that the fan is not working. And yes, like the previous reviewer said, there is a dog hanging around, which is weird. Its not a nice dog that might be fun to hang out with in the waiting room, but an obnoxious yippy dog. This one doesn't do anything for my well being.
I am also very dissatisfied with the receptionist working there. She gave me misinformation on needing a referral for a pediatrician. It was a great way to waste my time and get a co-payment out of me, but all they gave me was a sheet of paper with a list of potential doctors. No real information. That was it. A sheet of paper!! It is a real shame when decisions are made by someone you can't trust. I won't be going back there for anything. I can't afford to waste my time and you shouldn't either.
If anyone knows of a good primary care physician in the Santa Clara IPA, please let me know. I am looking.
Waiting times are sometimes a little long, but aren't they everywhere?
Anyway I was referred to, went to, and like Dr. Kan very much. He has a nice bedside manner, is quite knowledgeable, and spends much time on the Q&A portion of the appointment. He seems to genuinely care. I felt more comfortable with him than other other doctor I've gone to.
His little doggie is too cute for words, takes some of the stress away just looking at her, and keeps to herself. I think that she adds a nice touch to the office.
The good doctor's receptionist (I am withholding her name), on the other hand is SCARRRY!! She is extremely rude, patronizing, and quite a poor listener. She would benefit greatly from some sensitivity training. It would be nice to avert her somehow in order to get to the doctor.
I hope that Dr Kan may see this message so that he can have a diplomatic talk with her. It would be a shame to lose patients to a good doctor simply due to the ineptitude of an unkind Receptionist. People, especially sick customers, should be treated with much more respect.
I went to Dr. Kan for many years when he practiced in Campbell. He seemed to listen to my symptoms better than most male doctors, so I followed him to his private practice in Los Gatos. Big mistake! I found him on several occasions to be rude and dismissive. In my opinion, he is also dangerous. At age 57, I was having some intestinal symptoms, and mentioned that I had heard it was wise to have at least one colonoscopy after age 50. He responded with annoyance, informing me that the information I heard was just hype and colonoscopies hurt more people than they help. No other doctor seems to agree with him!
I had to laugh when I saw his latest ad implying that he is good with sports injuries. Three years ago, I fell and could barely walk for the excruciating pain in my left knee. I was using a cane to get around. He aggressively had me move my leg on his examining table in a manner befitting a detective interviewing his prime suspect. He refused to x-ray my knee or refer me to a specialist, insisting it was just arthritis! After three more weeks of pain, I found a female doctor in Saratoga who got me in to see an orthopedic surgeon that very day. An x-ray showed half the cartilege had ripped off. I was in surgery within three days. Walking for so long on the knee had damaged it so that it eventually had to be replaced! So much for Dr. Kan!
I have to agree with some of the evaluations with regard to the waiting room, waiting times, and bedside manner, BUT this guy is an amazing doctor. Seriously, if my parents were sick, this is the doctor I would send them to. Also, I have gotten to know him fairly well and his lack of bedside manner shouldn't be taken personally.
I will have to strongly agree with what has beeen said. This place is terrible. There is a dog in the office which doesn't seem very sanitary (and I'm very much a dog person but don't think they belong in a dr's office). Waiting times are very long. The patient rooms are very messy - so messy and disorganized looking that i thought it was a closet the first time i went there. Then i was taken to the same room for the follow up visit and realized it was actually the exam room! We're talkin random papers, old stuffed animals, dirty toys, and a computer desk that was all dusty and old. It was so strange! I have never seen the doctor the few times i have been - the last time they did a TB test on me and I was not impressed how they handled the diagnosis and recommendation. The PA or nurse or whoever she was had terrible bedside manner and recommended antibiotics casually for 6 months and no follow up either. (I don't have the active form of TB, so the standard recommendation it seems is to do the long dose of antibiotics just for prevention of future onset. However many people born in Asia test positive for TB because they get immunized as child and do not have the disease) I have a feeling that she did not know much about TB either b/c i swear i heard the Dr. on the other side of the door chastizing her for not knowing more about it. The staff was not very nice in general and did not seem like they really liked working there. Like i said, this place is really unprofessional to me and has a very strange vibe, i would definitely not recommend it!!
