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Mercy Gilbert Medical Center
Categories: Health and Medical Hospitals Health and Medical Urgent Care Hospitals, Urgent Care [Edit]
3555 S Val Vista DriveGilbert, AZ 85297
(480) 728-8000
- Hours:
Mon-Sun 6 am - 6 am
- By Appointment Only:
- No
10 reviews for Mercy Gilbert Medical Center
10 reviews in English
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Review from Michael K.
Tempe, AZ
8/28/2011
My daughter was just born here and the experience was amazing.
The staff was very competent and friendly. They really went out of their way to make us feel comfortable, both of us. The rooms are spacious and comfortable and have a wide variety of TV channels and even movies. You can also watch educational videos on the TVs as well. Like short videos on breast feeding and child care. Even after the birth you have a private room with a couch that converts into an uncomfortable bed for dad. Mom's bed is, of course, comfortable.
The best part though is the staff, they respond quickly to your call and never seem impatient, even if you called over something stupid. Like say, your baby sneezing, which is apparently totally normal. Our baby was admitted longer than mom but they let us stay in the room to be with her. They warned us "no meds and meals" for mom since she wasn't technically admitted. Which is fair. To make up for it they gave us a $5 gift card to the cafeteria, which was really sweet. A quick aside, the cafeteria has pretty decent food for a SUPER fair price. Anyway, they ended up bringing her a tray anyway, even after the gift card.
I will have any future children here again. I highly recommend this hospital for having your child. -
Review from J V.
Gilbert, AZ
Updated - 1/13/2012
They seriously had the nerve to send me a friends request after what I wrote, how sick are you people? You should worry about your poor service and crazy charges. You should be sued over and over again.
1 Previous Review: Show all »
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7/2/2011
Worst experience ever !! Went in for food poisoning, their process is just bizarre. I was about… Read more »
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Review from A S.
Moline, IL
6/27/2011
I was checked into here in September of 2010. I was extremely ill and disoriented, and I was made to wait in the ER waiting room for 4 hours. After 3 hours, they actually hooked me up to an IV in the waiting room area with patients around me, so everyone coming in got to stare at me. This, to me, was unacceptable.
The worse of the problems was the billing statement. Mercy Gilbert has been asked several time by both me and my insurance company to forward a complete bill to my insurance. My insurance agency says that I am covered. I receive bills every couple months, and they are all for the full amount, with $0 paid by insurance. This was nearly a year ago, and low and behold I received another bill with the full balance yesterday. I called my insurance (who has always been wonderful) and they said they STILL had not received information- this was the 6th time we have had to ask them for it. I called them today and was promised they would send it over, again. It's a never ending circle, and I will NEVER go back. -
Review from Ivana C.
Chandler, AZ
9/29/2011
Horrible ER experience! It is unfortunate that those who have health ins are treated so poorly when it comes to asking for help. My husband took his 80 yr old mother in for the second time due to a severe back condition that is in the process of diagnosis. After two days of not sleeping and being crumpled on the floor my husband took her back to the ER for help and to ask for an MRI. They told her flat out no and asked him why they were there in the first place. The Dr. was extremely rude and condescending. The nurse admitted to insurance red tape and the reason for not allowing the MRI...They were there for 6 hours and she left with a morphine injection. Terrible terrible place! Unfortunately we are often restricted to where we can go in an emergency. Just be aware that this facility is not where you want to go if you are looking for comfort!
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Review from Mike S.
Gilbert, AZ
8/9/2011 52 Check-ins Here
I bring patients here a lot. ED staff is awesome!
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Review from Heidi A.
Gilbert, AZ
7/15/2009
The ER staff is nice, but I have had some unpleasant experiences with two of their physicians. One was just plain rude, and the other was negligent when prescribing drugs.
Despite talking to one of the physicians about my severe allergy to a number of painkillers... he STILL tried to prescribe me one I was allergic to. The nurse was ready to inject it into my IV.... and thankfully I asked what it was, because she didn't bother to check my chart before attempting to administer it.
I was able to catch it on time. But for someone with more severe allergies than mine... this could have caused some serious problems. I expect more from health providers.
The best part? I was still billed as if I had received the medicines which my chart CLEARLY states I am allergic to.
I have been to this ER twice, and although my health insurance pays 100% of emergency fees (private employer plan), they bill above and beyond what is considered "Usual and Customary," so both times I have walked away with hundreds of dollars in bills.
I will not be going there again anytime soon. -
Review from Imran M.
Irvine, CA
4/19/2009
My son was born here. The staff is excellent. Very attentive and highly competent. They took great care of my wife and son. The rooms are very spacious and comfortable and equipped with state of the art technology. I got to choose between cable and a selection of around 100 movies while waiting for my son to pop out. The cafeteria has a wide selection of food from cold sandwiches to fresh cooked Italian, Philly cheese steak and burgers form the grill all at very low prices. We'll definitely be back for our 2nd one.
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Review from D S.
Gilbert, AZ
1/15/2010
The ER nursing and doctor staff treated me respectfully and I really appreciate that. I've been other other ERs in the valley that could take some lessons from this staff.
When I was brought up to a room, I was amazed at how technologically advanced to ensure proper care. The RN and NA staff were great!!! They didn't get grumpy about the multiple times I had to call during my stay to get assistance (or at least they didn't show that it pissed them off).
While I don't like hospitals very much, this one was at least bearable. As I stated before, I've been to others in the valley (prior to this one opening) and I'll never go to any of those again (unless I'm unconscious, then I really won't have a choice, will I). -
Review from Tyler H.
Chandler, AZ
8/15/2010
Hands down the best hospital in all of Arizona. Our son was born here and I can't think of a single bad experience we had over the span of our several day stay. As a dad, the food was awesome too!
I would never have my kids born anywhere else but Mercy Gilbert. -
Review from Ana C.
1/27/2011
I regret that I have to spend time in the ER but I am glad that it was at such a nice facility. I was in the ER for a badly broken arm shortly after the hospital opened and the triage staff and ER doctors were excellent. I was treated very quickly and the discharge process was quick and easy. The second time I was in the Mercy ER was after a car accident and I was brought by ambulance. The staff that met my ambulance team was excellent and I was quickly evaluated and given a room where my family could wait with me while x-rays, tests, etc were conducted. They even had a therapy dog visiting that night and it was very nice to be able to sit with him while I was being patched up and helped me feel not quite so shaky and panicky about what had just happened. (Hit by another driver who ran a light, car was totalled). My entire visit was very smooth and I felt like everyone in the ER knew their roles and what they needed to do. I also had to get my medical records after the accident for my attorneys and their records department was very friendly and helpful and it was very quick and easy to get my records and also to have them sent to my orthopedic surgeon. I hope I never have to go to the ER again but I would definitely recommend Mercy Gilbert.
