Matthews Mattress

Thank you to Nick M in Rocklin Location.
He went above and beyond to help us get the correct mattress. We are not the easiest to please. We went in and bought the top of the line Tempurpedic mattress... We did not fully love it. They switched it out for a softer one and we still did not love the tempurpedic. They agreed to help us get into a third mattress, which technically they did not have to do. Throughout the process Nick answered my emails, took my calls and was always looking to be as helpful as possible.
I heard about this company through Armstrong and Getty radio show. They said that the service was better than other companies and I tend to agree.
Thank you to Nick.....and to Porter in the Citrus Heights store for his help as well....
Mainly Nick Mitten.
I highly recommend the sheets he has as well. Seriously one of the best set of sheets.
Top notch service Matthews Mattress.
SG
Rocklin Ca

I was at the Home and Landscape Expo on February 4th and bought a mattress with an adjustable frame which also had a massage feature. When I received the frame on February 22nd, the frame was not the model which had the massage feature which was the main reason why I decided to make the purchase that day. I reached out to them through email and phone on March 14th, letting them know that I'm fine with the frame but requesting a partial refund because of the missing feature. Despite sending them an email and calling, I have not received any response since then. I really wanted to be happy with the purchase and like this store as the salesman was very friendly and not pushy at all at the expo.

We had a bad customer service experience with this store. We had two beds we were interested in. Ended up buying the more expensive one, a Mathew Mattress brand bed. It turned out to have a manufacturer defect where the topper had detached from side wall of bed, leaving a ripple dip effect through the bed. Caused my body a lot of pain as we waited through the return process. Lost faith in the bed we chose and decided we wanted the other bed we had been interested in prior. They refused to exchange the bed we wanted which was about a $300 difference. Stated we could exchange for any bed, any brand at same value or higher but if we choose the lower cost bed we would eat the cost. We ended up staying with same bed so we didn't lose money but will never shop with them again nor recommend them. They are not interested in making the customer happy with their purchase. Spend your money elsewhere.

My family and I had an amazing experience with Dustin at Matthews mattress in Roseville. He was incredibly knowledgeable about different mattress brands and types. Dustin was available to answer all our questions without being pushy or intrusive. I would absolutely recommend Matthew's Mattress to all our family and friends.

My husband and I had a great experience shopping for our mattress. Paul was very helpful and helped us find the right mattress which we are very happy with. Couldn't recommend this place enough!

Great friendly and helpful service. We are very happy with our new bed.
A lot of shared information to help make an informed decision.

Great customer service! Paul and Julio were amazing. I was looking for a specific brand and model. They showed me the functions and made me feel comfortable during the process.

We were able to get the soft hybrid mattress my teenage daughter wanted at a reasonable price because it was a discontinued model and it was delivered within a weeks time. Delivery was free and communication was good. All the other mattress stores that we went to in Roseville were much higher priced for similar models, But that may be because they didn't have this discontinued model.

Paul you are the man! He was one of the nicest sales men my husband and I have worked with. Not pushy, asked what our needs were, and worked with us until we found the perfect mattress for both of our back needs! We are getting it delivered so fast! 1day...couldn't of asked for a better experience. So thank you once again to Paul!

Tempurpedic was having a Memorial Day sale but needed to try them out since it is such an expense to make without testing. I chose Matthews because I always prefer supporting a small business and I am glad I did!

Paul was AMAZING! He certainly knew beds and explained the pros and cons. We mostly had his undivided attention, he was still able to help another customer while we tried to decide. Now that's some skill!

Plus he was able to accommodate my request to delay my financing as we are going through Escrow on our new home while still taking advantage of the sale. I just had to make a $250 deposit which I didn't mind at all.

AND if that wasn't enough, knocked more money off and threw in a mattress cover AND free delivery and removal of my old bed. Now that is some service!!!

I was so happy with my experience that I just had to hug him! Yes I hugged him! Can't wait for my new bed in 2 weeks. Thanks Paul for my very first big girl bed! you're one in a million!