Master Tailor & Cleaners

7/25/2015

Best tailor in the city. I've been bringing suits here to get tailored for the past few years and they do an amazing job. Extremely knowledgable and fairly priced considering.

I also bring my dry cleaning here. They always have my items ready for pick up on the date promised and I've never had any problems with them losing or damaging anything.

Very friendly and always a really pleasant experience.

10/29/2015

I was excited to use this place, after seeing the generally positive reviews on Yelp and the PhillyMag recognition (not sure that really means anything), but I must warn people to STAY AWAY from this place. I had 12 dress shirts dry cleaned and seven of them came back with new stains, four black stains in the same general spot on the left sleeve. These stains were not on the shirts when I dropped them off and the clothes are now ruined unless wearing a sweater to cover up the huge blemishes.

I called them today to discuss the issue and was told it was immediately my fault. I tried to explain three different times the situation on the call and only was told to "not call back" and "they didn't need any more customers." I plan to stop by in person tomorrow to demand a refund, but that won't even come close to covering the cost of the clothes. Very frustrated and the person on the phone was a first-class jerk.

7/7/2015

Two of my dry cleaners decided to close so I came to Yelp with hopes of finding a good go-to dry cleaner.

Yelp was correct in that they do a great job, but is definitely on the expensive side. I am a messy person in life so I brought in several blouses/dresses with lipstick, beer, oil, blood, sweat, tears, and more, on them. I figured many of the stains would come out halfway because they weren't fresh, but literally all the stains came out 100%! Veryy happy about this!! Two items were in pretty bad shape when I gave them to her and she was honest and said that it would be pricey to fix them and asked if I thought it was worth it. I really appreciated that she looked into it, quoted me, and left it up to me.

The stained silk blouses cost me about $7 I believe. Again, this is on the expensive side even for Rittenhouse area, but I'll return.

7/6/2015

UPDATE: in the span of a month, i've had four pants altered and two dry cleaned.

they altered two of my pants in ONE DAY!!! second time, they had my dry cleaning done in like two or three days. third time, they altered my pants over the weekend. how amazing is that?! they're also SO incredibly polite! i found my philadelphia dry cleaner/tailor!

they also have a cute little pup...how can anybody have a negative experience at this place?!

OLD: so far so good...my first dry cleaner/tailor in philadelphia. they're right around the corner from where i work and have great yelp reviews. even my boss recommended it. he was very polite and gave sensible recommendations. i will update my review after i go pick my pants up.

1/11/2016

I've gotten over a dozen alterations (from slimming shirt sleeves to hemming pants to taking in jacket waists) done at this place throughout the span of 1.5-2 years. It's not great, but it's not bad. It's just okay. My biggest complaint is that it's inconsistent. For this one set of alterations, I had the tailor add darts to my dress shirts. Though the darts were all within range of what I wanted, the amount taken in was different on each shirt, and as a result each shirt fits just slightly differently. I had him hem a button up shirt I had and he hemmed it too much (this is irreversible unfortunately). When he slims my shirts down, sometimes he slims it down just right, but sometimes not enough. Maybe it's because I don't give him enough instructions, or maybe it's because he just doesn't care. Whatever the case is, I'm definitely considering trying out other places to get my clothes tailored. At the very least, maybe I can find a cheaper place that will produce the same quality of work. I also got a few things dry cleaned here before. One shirt had a stain that didn't wash out, but was 95% removed through dry cleaning.

12/3/2015

Hands down the BEST dry cleaner in the city. The people there are always very friendly and polite.

I brought my suit jacket with a lot of stains AFTER already getting it "dry cleaned"at Liberties Walk Dry Cleaners in Northern Libs (ZERO stains removed by Liberties). I came back to pick it up and ALL OF THE STAINS WERE REMOVED! She said "it was very hard to get out all the stains, but we made sure to get them all out!". It just goes to show how much more these people value their customers and take pride in being the best in the city!

If you have tough stains on expensive clothes, get them dry cleaned here! They will do everything in their power to clean it for you! Love this place for saving my suit!

6/27/2015

While the only experience I have here is taking some suit pants here for alterations, the owners were super friendly and honest, and my pants fit super well now! They also have a small dog that runs around the place but is very well behaved (dogs are always a plus for me).

5/16/2015

After the hems on a pair of slacks that I had done somewhere else came undone, I brought them (and a couple others to shorten) to be re-hemmed. It was fairly busy which is a always a good sign.

The owners are extremely nice and actually know their regular customers' name. I just picked up the items I dropped off and the stitching is neat and well-done.

Next up: I'll try their dry cleaning since winter is now over and the coats need to be cleaned.

2/3/2015

Work here can be expensive (to hem the sleeves on a sport coat and bring in the waist I was charged $80, and about $110 for a whole suit), but I think the tailor does good work. I had 2 sport coats, and 3 suits done here.

The dry cleaning process is pretty expensive though. A regular shirt without any stains will run $5.60, which appears to be twice the price of neighboring cleaners.

$20 for dry cleaning my wool peacoat.

Alternations are a little on the slow side. Expect 2-3 weeks, but when he says he will have it done by that date, he does!

Tailor is nice and chatty, but one issue is that I think a good tailor should make suggestions on what looks good. He doesn't offer any suggestions. I forgot to mention when I was getting my suit pants hemmed to slim them down a bit. He didn't suggest it either, even though I had the top slimmed in. So now I have a slim fit upper and baggy pants... :/

12/7/2014

I got a variety of items tailored and they all came out pretty great.  I will note however that whenever I get my items tailored they are always short under my butt. This is because I have a big butt, but still, when you get things tailored shouldn't they take that under consideration? Either way, I'd definitely go back to get my items tailored. It takes around 2 weeks to get your items back, but otherwise a pretty painless experience.  Also note, I wanted to get a dress rezippered and he didn't want to do it so... there was that.  Pretty much if you want an easy tailor job this is your go-to, otherwise probably try somewhere else. Thanks Master Tailor!

7/8/2015

I'm writing this after over a year as a loyal dry-clean customer. I've never had an issue. Yes, they a bit more premium than others but I'm fine with that cost - it's very close to me in Rittenhouse, quality is consistent, they are ALWAYS nice and professional, and I like to support local proprietors.  PLUS, they tend to (probably out of loyalty) toss in a few free quick fixes like tie stitching etc.

I'm sure some folks have had issues, no drycleaner is 100%. However, for the money and the experience, Master Tailor has my full support. Also, Diamond is cute.

11/10/2014

Master is the best.

Yes you will have to wait 2-3 weeks but maybe you shouldn't have waited so long to get those pants hemmed, dude.

Anyway, I am 5'3" so almost nothing fits me off the rack and Master Tailor has fixed so many pants and skirts for me. He does amazing work and is reasonably priced.

My grandmother was a seamstress at Saks for 35 years so my standards are very high and this guy does not disappoint.

Plus, he's got free dum-dums! Who doesn't like candy?

6/10/2015

They are MIRACLE workers. I take all my clothes to them.  Recently had a floor-length navy silk dress with a lot of unfortunate stains on it from an event I went to (big white blob of food, spilled drinks) and ALL of them came out with no ill effects on the color of the dress. Also they are really sweet and a pleasure to work with.

9/21/2014

Hands down the best tailor/cleaners in Philadelphia. As a result of their expert tailoring, my suit came out looking like a suit worth at least three times more. No nonsense here, just quality work and friendly service.

For those negative reviews, all suits cannot be tailored to satisfaction if they are not somewhat fitting in the first place. They made sure to tell me--in great detail--what could and couldn't be done with mine. I will be taking anything and everything here from now on.

Interesting fact: the owner was a solar engineer back in Korea but could not continue in that field in the U.S. because of the language barrier. Smart guy.

11/13/2014

I'm not overly familiar with dry cleaners, but this place had decent reviews so I tried it out.

I had a peacoat dry cleaned and 2 pants hemmed.

The coat came back and there was still a small spot on it, but it wasn't big enough for me to go all the way back for. Other than that it looked good.

The pants hems were done well, but I don't think the guy measured me right.  They are still kind of long.

This place wasn't horrible, but I think I will try somewhere else next time.

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Update: see picture of my pant leg. Not sure if I did not notice this or if their stitching came undone, but either way I am not happy.

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  This is the bottom of my suit pant leg after I had them shortened. Very disappointed

  This is the bottom of my suit pant leg after I had them shortened. Very disappointed

8/2/2014

Big fan of Master Tailor.

I usually get my jeans hemmed here and they do a great job keeping my original hem so it looks like it was bought that way. On the expensive side, but definitely worth it.

I haven't gotten much else done, but my boyfriend has gotten his suits and topcoat tailored here and he is usually pleasantly surprised by their work.

I really like the owner too. Very friendly if you are. Also very honest about what he thinks will work. They also have a cute shih tzu hanging out around the shop.

8/7/2014

They are the best dry cleaners in the city IMO. They were able to remove a stain on my suit that another dry cleaner couldn't get out.

I brought an old suit here to get altered for some interviews since it was really big on me. The owner looked at me in the suit and said that I should buy a new suit because this one was so big that it would cost a lot of money to alter it and even then it wouldn't look very good. I appreciated his honesty and the fact that he turned down my money to make sure I got the best outcome.

I bought a new suit later that week and brought it to him to see if it needed any alterations. He told me it fit perfectly and that it didn't need any alterations. Once again I was impressed with his integrity.

I can't recommend them highly enough.

7/2/2014

You know when you're in a relationship and things are going great for like a year but then you hit a rough patch and everything goes to hell? That sad tale is the story of me and my last dry cleaners. Things were going so well; it was an easy relationship, some shirts here, some pants there, maybe a suit or two. Then one day I went to pick up my suit that I needed pressed not cleaned and I find out a pen had exploded on it and I won't have it back for a few more days. Days turn to weeks and the drama snowballed. It's an awful story but that's not why we're here is it?

After that ugly breakup I needed a new spot. Yelp guided me to MT&C which was right around the corner from my ex ironically. I'd been hurt before so I went with some reluctance and hesitation. I found a shirt I had worn out during a quasi-barcrawl with my two brothers. I'd pretty much written it off between the wing stain, taco stain, IPA stain, and Scotch spill but I figured I'd take it here and see what they're all about. The very nice lady there looked the shirt over with concern and told me she couldn't guarantee everything but she would give it her best shot. 2 days later the shirt was as good as new! Could this be something more than a random hookup?!

Test 2. A few Thursdays ago I get a call for a follow up interview; they want me to come in that Friday. However the suit I really wanted to wear was covered in cat hair and had been worn once already so I needed to get it..... pressed. Friday morning I got there just as they opened and laid the suit out and explained the situation. It wasn't ideal but she said she would make it work. I go back 4 hours later, it's not only pressed, she had found a small stain on the wrist and had cleaned it off! Could you be looooved, the answer is yes.

I think the moral here is that even when we've been hurt we must not let our hearts turn cold because you never know who's right around the corner waiting to give you the press you deserved all along.

7/9/2014

Master of Disappointment:

Do not go here.

Today, I traveled to Master Tailor to have a suit tailored for a wedding on August 30th. I'm in the wedding party and I wanted the suit to look great (in addition to the suit being expensive).

Unfortunately, the suit was too large for me as ordered and I was unable to get a different size. However, this was--at best--a medium difficulty job of tightening the lower back to fit the narrowing from my shoulders to my hips. Then, the arms needed to be shortened by 1/2 inch.

At first, everyone was very nice. I had brought my dry cleaning there as well because the reviews for this place were great (and it is close to my house). Thereafter, once I tried on the suit for the Tailor, he began complaining about the amount of work that he'd have to do on the suit. Objectively, there was not that much work to do.

I told him that it was for a wedding and that I could not simply go get another size. He literally scoffed at me and told me that the suit didn't fit me. I told him that I would pay for his time, and that the cost for quality work was worth it to me. Seriously, I was ready to spend up to $300 without blinking. Again, he told me the suit would not fit me right and uttered that it would be too much work. Again, I asked for clarification regarding whether he could do it for extra money and/or whether he wouldn't do it at all. He then went to his seat and took a phone call and ignored me. Keep in mind that there was no one in the store, that I had brought ten (10) articles of dry cleaning, and I had another suit coat to be tailored.

Without any specific comments/guidance, the lady behind the counter gathered all of my dry cleaning and put it in a paper grocery bag and gave it to me. Then, silence. So, I grabbed my stuff, told the Tailor that I thought his behavior was unprofessional, and I left the store. Please note that I called ahead and was told to come without an appointment.

Listen, I am a friendly Wisconsinite who makes eye contact with people and greets them respectfully. I did not do and/or say anything to this Tailor to deserve this treatment. I would not send my worst enemy to this business...ever.

My understanding, upon reflection, was that he saw my business as not worth his time (assuming he is not generally a nasty person). I have heard other things about him including that he prefers simple/minor alterations and accompanying volume over more complicated alterations for which he isn't suited. Either way, the experience was terrible. Please be guided accordingly.

6/7/2014

I wish I could give them 6 stars. Recently purchased new suits for a job and needed them tailored. They took the time to explain different styling techniques and what would look best based on my body type, shoes I would wear, etc. Extremely friendly and accommodating based on my time frame - I needed them done a bit earlier than expected and they made it happen.

While I was in there I saw several people come in and pick up various items (shirts, pants, jeans) and all were very happy with the work done. Finding a good tailor that you can trust is extremely important - I'm glad I did!