Services Offered
Verified by Business
Sports Massage in 4 reviews
Reflexology
Aromatherapy Massage
Review Highlights
“So far I've had appointments with Beth, Steven, Russell and Manda.” in 3 reviews
“BUT it worked out great because I was given "Beth" as my massage therapist, and she was AMAZING.” in 5 reviews
“I've been a member for the past year and for the last 4 months and I've had the best massages from JAI.” in 3 reviews
Location & Hours
Amenities and More
About the Business
Our therapists are here to alleviate every ache, pain or stress -- no matter how small -- because we agree on one thing: The good life should actually feel that way.
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I don't see on the website or here their list of services, does anyone know how I could research this?
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Who gives the best massages?
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Full disclosure, I'm a therapist at this location. All of our therapists excel in different areas. Your best bet is to call and speak with the front desk and explain your needs and wants to maximize your… more
Natasha H.6 years ago 6 people found this helpful
Recommended Reviews
Overall rating
151 reviews
5 stars
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1 star
- Emily B.Fontana, CA35456Feb 25, 2024
This rating is for jai. I had a wonderful massage today from her. Pressure was perfect and I felt so nice when I left. If you are looking to decide if you want to come here I recommend. The staff here and Ontario (reception) are better than I've found at other massage envy's in the area. I've been traveling around lately between the local massage envy's, trying to find a therapist I love. I will be back to see jai. Thank you again!
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Massage Envy
Feb 28, 2024
We’re glad your session was enjoyable, Emily! We're thrilled that Jai was the perfect therapist for you! We'll be sure to share your positive feedback with him. Have you considered trying a Customized Facial during your next visit? For more details about our Customized Facials, you can visit https://www.massageenvy.com/facials/customized-facials.
- Raquel S.Fontana, CA7234Dec 10, 2023
I received a 60 minute massage by Jai today. She was incredible. Great personality from the start, made you feel comfortable the whole time. She had beautiful jazz piano music and rain sounds playing which was absolutely amazing it made me feel extra relaxed. Her tension was perfect, soft but hard enough to make sure all the kinks were out. I would highly recommend her for a relaxing but firm massage!
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Massage Envy
Dec 13, 2023
Thanks for your high star rating! We truly appreciate your support.
- Jhon M.CA, CA021Jan 9, 2024
Yeah, they're about the best you can get anywhere .Big chain Clen safe professional recommended to anybody or whole family.
Helpful 0Thanks 0Love this 0Oh no 0 - Antoinette M.Rancho Cucamonga, CA010Mar 9, 2024
Marcy is excellent for facials. She has the knowledge and professionalism. Enjoying her expertise as it relates to the skin.
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Massage Envy
Mar 12, 2024
We are happy to hear that you had a great facial with Marcy at Massage Envy - Rancho Cucamonga! Thanks for leaving your review, Antoinette!!
- Veronica J.Chino, CA098Mar 3, 2024
I wanted to start a monthly self care that my entire body could benefit from. My visit was wonderful and I will be returning indefinitely. The staff were very kind and welcoming. Sammie went out of her way to assist me.Thank you Art for the great massage.
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Massage Envy
Mar 9, 2024
Thank you for your kind words, Veronica!! We are pleased to hear that you had a wonderful experience at your Massage Envy Location. We are excited for your next session!
- Anastasia B.Ontario, CA556Dec 28, 2023
Very disappointed. I had transferred one of my massages to my husband and he was unable to make it, so I arranged for someone else to make the appointment so we wouldn't lose our money for the massage. As I was trying to transfer that massage over, I was informed they couldn't let anyone else fill in for his appointment and we would just be out the money. What a bunch of BS. I had someone to make the appointment and it's a massage I paid for so why am I unable to use what I prepaid for? Also after I signed up for the membership I went in to get my monthly massage and at the end they charged me for it and said the next month hadn't been applied yet. Why tf wouldn't the rep taking the appointment inform me I didn't have one yet when I'm clearly a member? I feel like this whole place is just finding ways to scam you.
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Massage Envy
Jan 4, 2024
We're disappointed to hear that you had this encounter. Please submit your information through this link: http://bit.ly/2mQKBpW to allow the franchise to assist with your concerns.
- Susan A.Rancho Cucamonga, CA1755416Nov 25, 2023
Jai is my go-to therapist. Highly recommend. I recently started seeing her about 18 months post lumpectomy surgery and she has done an amazing job relieving the pain from muscle damage/tightness caused by the surgery. I always feel relaxed and she takes great pride in her craft.
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Massage Envy
Nov 26, 2023
That's great to hear! Thank you for taking the time to share your five-star experience with us, we can't wait to have you back!
- Evelyn N.Palmdale, CA1712Oct 27, 2023
Massage Envy prices have gone up so much it's ridiculous for the service that you get. I went just because I had a gift card and my husband went another time just to try it out one more time and he actually left early because he was so disappointed. It was literally like someone just rubbing oil all over you body. No massaging whatsoever it's ridiculous, honestly my 11 year old daughter could do a better massage
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Massage Envy
Nov 7, 2023
We're disappointed to hear that you had this encounter. Please submit your information through this link: http://bit.ly/2mQKBpW to allow the franchise to assist with your concerns.
- Evelyn K.Rancho Cucamonga, CA05823Dec 11, 2023
Shady business from this location. They ran my credit card 3 days before they would normally run it for my monthly service, which my card did not go through because they ran it early. Now that my card was ran early and declined, they freeze my account that very moment and told me I can't use any of my already paid for sessions which I have 3 months of sessions accumulated. Stay away from this location, Upland and Ontario because they all have the same owner. For sure I'm canceling my membership I've had for many years.
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Massage Envy
Dec 20, 2023
We're disappointed to hear that you had this encounter, Evelyn. Please submit your information through this link: http://bit.ly/2mQKBpW to allow the franchise to assist with your concerns.
- Lindsey D.Lake Elsinore, CA2782818Jul 9, 2023
I had the best massage by Daniel. He really got all the spots that hurt the most I feel like a whole new women. Thank you again. Definitely recommend Daniel for Firm to deep tissue massages.
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Massage Envy
Jul 10, 2023
That's great to hear! Thank you for taking the time to share your five-star experience with us!