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Mountain View, CA
"I called on a Thursday, talked to Felix about the popping sound my Acura was making when I made turns... he told me to come in the next day,…" read more »
It's been five years, but I will never forget what happened here. They forgot to put the lugnuts on the rear tire of my Grand Cherokee after installation. Needless to say, I got two blocks down El Camino Real, and the tire fell off!! They did have the decency to apologize and towed my car from down the road.
I blame the management for that one. If the manager is the same guy from way way back, do not get your tires here!
I first went to Mark Morris Tires several years ago because they were nearby. They helped me choose tires for the uses I had in mind. I chose to purchase the Firestone lifetime alignment which, if I recall correctly, pays for itself after 2 1/2 alignments (or maybe it was 1 1/2). At the time, it didn't matter since I was racing that particular vehicle; I knew I'd be back for enough alignments to make it worthwhile. I could come in before a race to adjust the wheel alignment and back in after for road use. As I recall, there were other local racers using Mark Morris, too.
They've generally treated me well. Since I have a great mechanic for everything else, I never use them for anything but tires so can't offer advice there. But, they do offer full service (at least oil change, fluid checks, etc.), I believe, and may be worth considering if you want to have all your work done at the same place.
There was one time in which I had to wait for several hours; I think it had to do with locating the particular tire I wanted. They gave me discounts that I could use in the next year. Even with that mishap, I still go back for my tires each time.
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