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Manchester Grand Hyatt
Categories: Event Planning & Services Hotels Hotels & Travel Hotels Restaurants Hotels, Restaurants
1 Market Pl(at Harbor Dr)
San Diego, CA 92101
(619) 232-1234
Announcement
Manchester Grand Hyatt San Diego. Book Through This Yelp Link for Special Offers and Packages! http://bit.ly/l5xLM2
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Garage, Valet
- Good for Groups:
- Yes
- Good for Kids:
- Yes
- Takes Reservations:
- Yes
- Take-out:
- Yes
- Outdoor Seating:
- No
- Wi-Fi:
- Paid
- Alcohol:
- Full Bar
- Noise Level:
- Average
- Has TV:
- Yes
- Caters:
- Yes
- Wheelchair Accessible:
- Yes
- Dogs Allowed:
- Yes
310 reviews for Manchester Grand Hyatt
Review Highlights
"It's within walking distance of a bunch of attractions."
(in 16 reviews)
"I love how close the hotel was to the Seaport Village."
(in 70 reviews)
"wonderful view of the downtown and the harbor."
(in 37 reviews)
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310 reviews in English
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Review from Max J.
Santee, CA
2/6/2012
First clue you are in a good hotel - how long do you wait for any elevator? Well, this place has great elevators! The room was clean, the view was excellent. Everybody was friendly even though it was hectic New Year's eve. Valet parking was easy and the bell desk got our bags to our room in just a few minutes. We even forgot an item in our car and they quickly retrieved it for us without batting an eyelash!
We wii be back next time we need a place to stay in Down Town San Diego. -
Review from Christine G.
Aurora, CO
1/30/2012 6 Check-ins Here
This was my second stay at this Hyatt, and there are certainly a few things that I really enjoy about it. For one, the location is awesome - it offers convenient access to the convention center, Seaport Village, the Gas Lamp District, and the airport. The lobby has soaringly high ceilings and charming, extraordinarily tall pastoral paintings. The Grand Lobby bar is a cozy place to hang out and offers the perfect vantage point for people-watching. All of the staff members I interacted with were extremely nice.
The fitness center is in good shape, with ample free weights and weight machines as well as cardio machines. The cardio machines all face the windows overlooking the water, so you get a spectacular view while you work out.
My quibbles: ventilation in my room wasn't optimal. The steam from the shower isn't sucked out very well, and effectively converts the bathroom to a steam room. This becomes mildly annoying when you're trying to put your make-up on and do your hair, since the mirror fogs up like crazy.
The flat panel TV in the room is a really nice Samsung. Too bad the cable channel selection is so limited.
Previous reviewers are right. The hotel could probably do with an update in within the next couple of years. It's starting to show some wear and tear in places. Overall, though, it's an above-average place to stay.
Since I was on a business trip, I didn't have to worry about the price, but I imagine that this would be a limiting factor for a lot of people. If you can find a good deal, I imagine it would make a nice home-base for a San Diego get away.Listed in: 100 Yelp Challenge 2012
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Review from S R.
Los Angeles, CA
1/22/2012
Not a bad hotel to stay at. The exterior of the hotel gives the illusion that the rooms are just as nice as the outside. The rooms are dated to a degree but are still accommodating.
They do charge for parking, if your a hotel guest and stay overnight it is $26.00, if you are not than it is $36.00. Did not like the fact that you have to pay for parking so that was a star deduction.
The hotel is close to the gas lamp district and not a very expensive taxi ride to the center of where the bars and lounges are. The lobby bar/restaurant downstairs had good customer service and food was delicious.
If you can stay here at a reasonable rate, it is worth staying but do not pay the asking price. Try to find some kind of online rate negotiator like priceline that you are able to negotiate with and pick your rate. -
Review from Dixon S.
2/6/2012
Stayed here on our recent trip and having been to San Diego quite a few times and tried many different hotels, this place has to be the tops. Not only is this place right on the bay for the most part, it is huge and awesome. The pool and jacuzzi's, the restaraunts and bars, the service, the rooms and most importantly the views of San Diego and the bay. It is a little pricey comapared to the average hotel, but you get what you pay for, it is centrally located to Sea Port Village, the marina, downtown, the convention center, the Gas Lamp Quarter ... etc, etc. If you have been to San Diego and know how the town is laid out it is easy to understand how this place rocks. We even walked to and from the dinner cruise we did off the grape street pier to the hotel and it was a short, but scenic 15 minutes. You gotta try it at least once in your life.
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Review from Beth W.
1/5/2012
A solid 4 stars, with half a star being comprised of pure nostalgia.
Hyatt Manchester has always been a go-to hotel for my hubs and I - from brunch at Lael's, several dinners with the family at Sally's Seafood on the Water, massages with the girls at Kin Spa, sunset cocktails at Top of the Hyatt, partying poolside in the summer, business conventions, occasional staycations, to our most recent stay for NYE while attending the Big Night San Diego Gala. We have many great memories associated with the hotel and hope to create more in the future.
This hotel definitely has a way of beckoning travelers and locals alike across its threshold and once you enter, it surely does impress. The grand entrance is simply beautiful with its inlaid marble floors, William and Mary style front desk area, vaulted ceilings and massive Rococo-like paintings that are reminiscent of Fragonard's "The Swing." This theme resonates throughout the hotel's grounds.
I could easily see anyone saying "Wow, wouldn't it be fabulous to stay here?" Yes, of course it is! However, once you reach your room you realize that the hotel just pulled a bait-and-switch on you. The rooms are small, the decor is dated, the furniture is obviously worn and the cleanliness is inconsistent. However, the beds are comfortable, the views are amazing, the iHome clock is convenient and I love that you can open the windows (even if it is only about 6 inches).
As far as the rooms are concerned, you get less than you pay for but the rest of the hotel and its location makes up for it. I must remember that the Harbor tower was built in 1992 and the Seaport tower in 2003 but essentially, the rooms are in dire need of renovations. Right now, the rooms in the Harbor Tower feel like rooms at the Holiday Inn circa 1985 so if you can, stay in the Seaport Tower. It's MUCH better. Doug Manchester sold the hotel last summer, so maybe the new owners will take heed and bring the rooms up to par with the more modern hotels. After that, I will have no complaints.
Service has always been good and parking is always plentiful. If you do not plan on staying overnight and are just popping in to one of the hotel's restaurants or Top of the Hyatt, parking is free with validation.
I may think twice about staying overnight again, since there are hotels at the same price point that have far better rooms, but I will definitely continue to enjoy Hyatt Manchester's restaurants, spa and other amenities.Comment from Kristin H. of Manchester Grand Hyatt 1/9/2012
Hi Beth, Thank you for the nice review here on Yelp. We are… More » -
Review from Joanna W.
San Francisco, CA
1/19/2012
Great hotel; great service; great view; great price.
During a trip to SD, our friend got this hotel at $98/night. Pretty sweet deal.
Close to downtown/gaslamp district which is the main reason why we stayed here.
We had a great time here and come across any problems.Comment from Kristin H. of Manchester Grand Hyatt 1/20/2012
Hi Joanna, We're pleased to hear you enjoyed your stay with… More » -
Review from Christine T.
Traverse City, MI
1/18/2012 1 photo
Location=4 stars
banquet food=2.5 stars
view of the Coronado bridge=priceless
A 10 minute cab ride from the airport, seems like a great downtown hotel location.
The walls of our room were a bit thin and we could hear the conversations of the folks in the adjacent room.
My view of the Coronado bridge from the 23rd floor was priceless.Comment from Kristin H. of Manchester Grand Hyatt 1/20/2012
Hi Christine, Thank you for the candid review here on Yelp.… More » -
Review from Steven M.
1/2/2012 1 Check-in Here
For some reason, whenever we stay in a hotel in San Diego, it seems to be here and we've been staying here since 1994.
Decided to overnight it here for NYE. Got a premium king room in the original tower for about $241.00 a night, AAA rate. Everything about the stay went wonderful.
* Valet parking
* Bell guys to handle the bags
* Easy check in
* They accommodated our request for connecting rooms with our friends
* Mrs. Steve M. used the salon for make up service and it was excellent
* Room service was timely considering how busy they were
* Clean rooms
* Buffet breakfast at Laels was great as always
This property has it together. Its well established, well managed and it shows in everything you do and everyone you deal with. -
Review from Steve K.
San Jose, CA
12/23/2011
It's a nice hotel, but the service is not great. I'm here right now. It took us a long time to get checked in because what we were told about the rooms was not accurate. We got here early, but only 3 of our 5 rooms were ready. The said they would text us when the others were ready. That never happened. It then took us almost an hour to check into the other 2 rooms when we finally asked if they were ready.
For a Grand Hyatt, it kinda runs like an average motel. $36 a night for valet parking, $10 for internet. Come on......
Note that many of the reviews you see here are from people who got the rooms on Priceline. That's because the hotel must not ever be full.
Hopefully, our stay will improve, but the 1st few hours have been disappointing at best.Comment from Kristin H. of Manchester Grand Hyatt 12/28/2011
Hi Steve, We appreciate your candid review here on Yelp. We… More » -
Review from Charles S.
Iowa City, IA
1/10/2012
Typical standard Hyatt room, which equates to nothing special. There were two issues with the room. The first was that the toilet ran constantly. They did fix this issue with just one call. The second issue was that the electric socket above the bathroom sink would not hold anything that was plugged into it securely thus the device (such as an electric razor) would work intermittently. I called several times to see if they could either fix or replace the socket (which costs less that $5 at most hardware stores). It was never fixed nor was there ever a call back or message left as to why it was not fixed. After three calls, I gave up and used my razor from another socket. This was difficult since all other sockets in the room were at a lower level on the wall and the razor has a short cord.
The hotel is quite a ways from the Gaslamp Quarter and their parking garage charges $26 a day for parking. So, we parked only the first night at the hotel. We parked in an ACE parking lot nearby for $10 a day from that point forward. However we were charged $130 for parking by the hotel when we checked out which was remedied by the hotel. They should not have assumed that we would park each day when we only charged one day of parking to the room.
I've stayed at the Manchester Grand Hyatt many times over the past 10 years. I visit San Diego about twice a year. I think that I'll try a different downtown hotel next time. -
Review from Sokey L.
12/13/2011 1 Check-in Here
When you enter the Manchester Grand Hyatt, the lobby takes your breath away. High, vaulted ceiling, gorgeous Renaissance art, and shiny marbled floors. It was designed to impress and it does so effortlessly.
However, this is where most of the superlatives end. The Manchester Grand Hyatt is a very average hotel.
When I checked in, the clerk was very new and inexperienced. He was young and didn't understand polite etiquette. We found that they were out of queen bedrooms, so we had settle for room with two doubles, even though it was just the bf and I. The room was very run-of-the-mill. The shower facet was rusty and wouldn't turn on, so I had to wait an hour before a technician came.
Overall, it was just A-Ok. I wanted to plan a budget friendly getaway to San Diego with the bf and, in a nutshell, you get what you pay for.Comment from Kristin H. of Manchester Grand Hyatt 12/21/2011
Hi Sokey, Thank you for your candid review here on Yelp. We… More » -
Review from Soha H.
Pasadena, CA
1/11/2012 2 photos
We had an excellent stay here during our recent visit to San Diego, the hotel had everything we were looking for: A great location overlooking the charming seaport village and minutes away from famous San Diego attractions, elegant and comfortable rooms with amazing view of both the bay and the city, great restaurants, and helpful staff.
I can see that several yelpers say they booked through priceline but I have to admit I'm not a big fan of the concept. I like to be able to choose which hotel I stay in and what type of room I get, but I also like a good bargain!
That's why I was happy to find a special offer on the hotel website that gives 10% discount plus free breakfast buffet for AAA members.
The offer worked perfectly for us, the room was exactly as described and the breakfast was delicious! In fact, although it was not as extravagant, I liked it as much as I liked the ones at the Wynn & at the Langham.
My only disappointment was that when I asked our waitress about the name of the delicious berries filled pastry that everyone seemed to love, she said it was the fruit strudel and told me that if I left my email -which I skeptically did- the chef will send me the recipe.. three weeks have passed and I still haven't received the recipe!
In addition to breakfast at Lael's, we also had a quick bite at Redfield's and it was surprisingly delicious.
I can confidently say that whenever we plan to visit San diego -which we probably will since we have all these annual passes- our first choice will be Manchester Grand.. but they better email me this recipe or I might change my mind :)Comment from Kristin H. of Manchester Grand Hyatt 1/20/2012
Hi Soha, Thank you for the nice review here on Yelp! We are… More » -
Review from Aaron F.
11/17/2011
Update: The manager's comment below this review is not accurate. They eventually gave us a free night, not 1.5 nights and additional $75. The bigger problem is that they only gave us the credit we were due after we escalated to Hyatt corporate. The front desk never apologized, and we were never even able to speak directly with a manager despite multiple requests. If they apologized and offered the night on a cot for free from the start, this review would be very different, but instead they tried to claim we were getting a great deal sleeping on a cot for $200. Anyone with a hotel management degree knows how much was wrong with this experience. This is not a 4-star hotel.
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Update: The front desk did not apologize, and finally offered a $75 credit, saying it was a great deal. After escalating it to Hyatt corporate, and pointing out they were violating Hyatt's "Reservation Guarantee", they refunded the whole night. So I have faith in the Hyatt brand again, but not this particular hotel. I am still shocked they tried to get away with this.
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Beware - they won't honor your reservation, and will still charge you full price.
My fiance booked a room for a conference. She booked 2 months in advance and paid top dollar. When she showed up at 11PM, they didn't have a room for her. They put her in a cot in the hospitality suite. When she complained about paying so much and not getting to sleep in a real bed, in a real hotel room, they would only offer a free breakfast.
When you travel, you pay for reliability and trust. I trusted a loved one to the Hyatt brand and they treated her like garbage. I have lost all respect for the Hyatt brand, and hope you will avoid this hotel in protest of the way they treated my fiance. No paying customer should be treated like this.
Shame on you, Hyatt. If you get bumped from a flight, you are entitled to a credit. Apparently if you get bumped from a hotel, you get the honor of sleeping on a cot at full price, with a measly breakfast. It's as if an airline put you in the luggage bin and apologized with an extra bag of peanuts.Comment from Kristin H. of Manchester Grand Hyatt 11/21/2011
Hi Aaron, Thank you for your candid review here on Yelp.… More » -
Review from Rifle H.
Livermore, CA
11/28/2011
This place has the feeling that it's sliding over the hill. The grand lobby and many meeting places still impress, but once you make it up stairs, it turns on you.
I've ended up here several times through Priceline. It's worth the generally bargain price I bid, but I'd never choose it at the rack rate.
On our latest visit, we had to move rooms because the "premium" room we had was obviously not cleaned well with trash on the floor of the closet and sticky stains on the nightstand. The front desk got us another room on the same floor without any hesitation, but it was nothing great.
You can self park to bring down the $36/night valet charge.
Sitting on the harbor, the views are rock solid.
If you're attending an event at the hotel, it's convenient and doable, but if you're looking for a better than average place in downtown SD, keep moving down the list.Comment from Kristin H. of Manchester Grand Hyatt 11/30/2011
Hi Chad, Thank you for reviewing us here on Yelp. We are… More » -
Review from Stephanie R.
Sacramento, CA
11/21/2011 1 Check-in Here
Swanky! Very pretty hotel and got a great deal on priceline. walkable from the convention center (about 7 minutes?) and the gas lamp.
The walls are a little thin as we were woken up by a chatty neighbor both mornings, but such is life when your in a hotel sometimes. -
Review from Lillian C.
Arcadia, CA
11/13/2011
My friends and I stayed a Saturday night here and here's the breakdown of my experience:
Pros:
Great location, it's walking distance to Seaport Village and it's so close to so many things in downtown SD.
Grand lobby. It had high ceilings and had a upscale feel.
The pool area looked really nice with cabanas and I saw that they also had tennis and basketball courts
They had a small fridge so we could put our drinks!
Great view of the city and ocean from the room.
Cons:
$36/day to PARK for hotel guests! That's PRETTY steep...
Rooms were not the best I've had and I feel like the rooms are pretty small...
Beds were pretty small.
Options to grab a quick bite to eat weren't great but they DO have 24hr room service (although it's pretty pricy).
The room was booked using priceline and so it was a pretty good deal. I don't think I would pay the full price for the room. They had 2 Marine's balls the night we were there so I think it's a popular place to stay if you're going for a particular event. Otherwise, I think there's a lot of other hotels in the area you can check out.Comment from Kristin H. of Manchester Grand Hyatt 11/15/2011
Dear Lillian, Thank you for reviewing us here on Yelp. We… More » -
Review from Cat H.
10/31/2011
For my best friend's bday weekend, we decided to do something different and go hang out in San Diego. We pricelined this room so we had no idea what to expect. It was beautiful. But staff was really rude in almost every aspect. Valet sat and watched but didn't come running over to help us. And again when we left later, they didn't want to help us hail a cab. Bellman watched us lug baggage but didn't think to offer help. The desk guy who checked us in was the only nice person we met at this hotel.
The room itself was pretty with a water view. They had an ipod dock which was nice to play tunes as we got ready. They had the furniture pulled out awkwardly though. Overall, it was pretty comfy. Parking was $36 a night for valet though. Thanks for warning a girl. Ugh.
Overall, given the level of service we experienced here, I can definitely say I wouldn't put this on the list to stay at again.Comment from Kristin H. of Manchester Grand Hyatt 11/15/2011
Hi Cat, We appreciate your candid comments here on Yelp as… More » -
Review from Kelly R.
San Francisco, CA
1/6/2012
The main reason I wouldn't stay here again (and hope work doesn't send me here again) was the loud noise of the nearby trains at night. They woke me and several colleagues up at around 4 in the morning then again around 6 or 7 I think. (I was on the 11th floor.) Obviously the hotel can't do anything about that, so I can't criticize them. It's just an unfortunate situation I should warn you about and leads me to knock off a couple stars.
Aside from that everything has been fine. Great housekeeping service, spacious room and excellent amenities--the usual state of big, bland, but consistent hotel chains. I think one of the best places to hang out is out on a pool deck (near the spa I think or part of it)--it feels like a Greco-Roman paradise on a beautiful day (which most days in San Diego are!) Thank you, Hyatt, for all the friendliness and thoughtfulness of the employees I've interacted with. --a happy Pearson employeeComment from Kristin H. of Manchester Grand Hyatt 1/9/2012
Hi Kelly, Thank you for the review here on Yelp. We are… More » -
Review from Melissa K.
Scotch Plains, NJ
1/5/2012
I stayed here for four nights over New Years Eve weekend with friends. Chose the hotel because it was close to Gaslamp and on the water. I called the hotel the night before and requested a room on a top floor after reading other reviews recommending to do this. When I arrived at the hotel I was put in a room on the 30th floor and which overlooked the pool and the bay. Great view! The room was very clean and had plenty of space. The hotel staff was friendly as we asked me questions almost everyday recommending places to eat and directions on how to get to certain places.
NYE at the hotel was great. My friends and I watched the ESPN Red Bull Jump from the pool balcony on the 4th floor and had a great view of the jumps. The hotel bar was full of people and decorations and was a great place to celebrate the new year.
Overall, I had a great experience with this hotel and definitely would recommend it to someone. The reason why it did not get 5 stars was because we had to call down a few times on two of the days we stayed there after getting back to the room around dinner time and realizing the room was never cleaned. Granted, this was a very busy time for the hotel, and after a few phone calls the room was cleaned. -
Review from Mada B.
Las Vegas, NV
9/24/2011
Good deal through priceline, however if the stay was at full price we probably would have been disappointed. Plan on paying an additional $26-28 (I don't remember which) a day for parking.
Gym was very nice, overlooks the ocean with plenty of free weights. Room was OK, nothing special. The amenities were the highlight of the stay: nice pool, top floor bar with view, sports bar, quick breakfast/coffee spot. I would return for the value through priceline but would prefer to try somewhere first.Comment from Kristin H. of Manchester Grand Hyatt 10/26/2011
Hi Mada, Thank you for the review here on Yelp. We greatly… More » -
Review from Harshit K.
Santa Clara, CA
12/11/2011 1 Check-in Here
Pros :
Good Lobby
Great view from rooms :)
Great location.
Cons:
Ghetto Parking for $26/night.
Ordinary rooms.
Slow room service
Other tips:
Priceline it. With "name your own price" I got this for $71/night + Tax.Comment from Kristin H. of Manchester Grand Hyatt 12/28/2011
Hi Harshit, Thank you for your review. We are happy to hear… More » -
Review from Barclay W.
Santa Ana, CA
9/21/2011 1 Check-in Here
We lucked out with our booking big time. We found a deal on hotwire that got us a room for $120 a day, which is a steal I guess. When we checked in my one friend was able to get us an upgrade to a better room and we ended up 2 floors from the top. The most amazing view ever!
The location here is great. We walked very easily to the gas lamp district and it was a 5 minute drive to the zoo. Perfect.
The people who are complaining about the parking should try and find some street parking. We were lucky because it was a saturday when we showed up so we simply parked on the street for free. Parking shouldn't be a reason to hate a hotel.
The only issue I took was the fact that the adult pool was closed when we were there. We went up to the regular pool and it was full of small screaming children. We headed down to the adult pool only to be told it was closed for a wedding. Boo! We ended up having to sit in a not so hot tub with a small child jumping in and out of it. While the child and her mother were nice enough I could have done with a hotter tub, and less noise.
Overall I think for the price we paid it was a perfect location. Really wish the adult pool had been open, but o well. If I can get the same price deal I will for sure be back. -
Review from David W.
Seabrook, TX
1/7/2012
I stayed here on business because the conference was at the hotel and really enjoyed the stay. In addition to clean, comfortable rooms, they have sprawling amenities throughout. Particularly the gym, while some of the equipment is a bit dated, they have everything I needed, which includes free weights, machines, medicine balls, the gambit. The restaurants are a bit pricey (as is usual in 4-star hotels), but you definitely need to check out the "Top of the Hyatt", spectacular view, particularly at sunset. Warning, get there early for a table with good sunset view. It has a great pool and hot tub area with a view of the harbor. Location for this hotel is also ideal, within walking distance to trolly stops, PetCo Park, the Gaslamp, and Seaport village, which has plenty of moderately priced eats and shopping opportunities. Also right on the boardwalk which was great for a morning run. It's also very close to the airport, so I didn't need a car since so much was so close. I wouldn't call this place a "value", but it has everything you want for the price.
Comment from Kristin H. of Manchester Grand Hyatt 1/9/2012
Hi David, We appreciate you taking the time to review our… More » -
Review from ursy t.
San Francisco, CA
Updated - 8/31/2011
Here's an update on my review from July. No one from the hotel wanted to help me resolve this issue until I posted my review, what a shame you have to scream to get any customer service. Sadly, I still have not been completely refunded for the hotel's error. They credited back one room but not the suite for $620+ they put on my card. Their excuse is that even though that charge doesn't belong to me, they need to figure out who it needs to be transferred to before they can remove it from my card. This is ridiculous. I'm going on 5 months now with this being unresolved. What kind of hospitality and customer service best practice are they working under? Take some responsibility and correct the error your incompetent staff made.
I'll be sure to remind my company's travel department to not book any accommodations at the Manchester Grand Hyatt as well as everyone I know.1 Previous Review: Show all »
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7/10/2011
My sister got married here in April with a ton of hiccups by the event staff. The on-site event… Read more »
Comment from Kristin H. of Manchester Grand Hyatt 7/12/2011
Hi Ursy, Just wanted to try and reach out to you on Yelp as… More » -
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Review from Michelle T.
Torrance, CA
7/26/2011 5 photos
With an adventure like comicon, u want a nice place to rest your tired self and re energize for your next crazy filled day. I was lucky to have stayed here with my buddy for 5 days. Lobby was beautiful, check in was friendly, rooms were clean and we had a great view. http://www.yelp.com/bi...
Right next to seaport village and about a 10 minute walk to the Convention Center and Gaslamp District. Parking i think was about $28.00 per day.Listed in: San Diego!!!
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Review from Sami A.
Palo Alto, CA
11/25/2011
Over the years I've stayed here about 10 times. The location is great, amenities are pricy but posh. But the service is spotty and poor.
I'm writing this review at 3 am because I just spent more than an hour trying to find a pharmacy after the reception sent me to a closed grocery store. Wake up - people don't look for pharmacies at 1:30 in the morning for fun - you can call and check before sending me off.
In previous trips, I've shown up to conferences where they had given away my room and put me in a closet. At another trip, they gave my room away, gave me an upgraded room and then demanded at I change rooms on day 2 of a 3 night stay.
Great pool, nice bars, pretty place overall. $26 for parking is NYC prices - not San Diego- especially given the parking place is setup inconveniently for self parking. (easy access spots are all reserved for valet)
I'll probably end up staying here again for work because I prefer staying at the hotel where a conference takes place and a lot of conferences take place here. I will avoid coming here for personal trips however.Comment from Kristin H. of Manchester Grand Hyatt 11/30/2011
Hi Sami, We monitor our reviews closely and appreciate your… More » -
Review from Shannon R.
Oakland, CA
11/25/2011
I am definitely a fan of the Manchester Grand Hyatt. They won me over with their service and continued to impress me throughout my stay.
Room perspective: Beautiful view of the bay and the beds rival a heavenly bed in comfort.
Property: A great location, big gym with nice views (a refreshing change from the shoebox version you see at most hotels) and plenty of restaurant options beyond room service. -
Review from Anh S.
San Diego, CA
7/25/2011
They don't tell you about the "hidden fees" when you book with them. It's only after you've arrived at the hotel, do you find yourself the unwilling participant in a "scavenger hunt".
Valet your car, and then they'll tell you it's $36 daily to park.
Try to connect to the internet, and it's $10 a day for the lowest plan.
Order hot chocolate, and you get charged $15 for 2 packages of Nestle hot chocolate mix (retail value of less than $1)...and get this...they don't even bother preparing it for you. Two packages, a pitcher of boiling water, no whip cream, no marshmallows. For $15, we expected a lot more. C'mon, at least give us Ghirardelli. We were so pissed at the thoughtlessness that we didn't even drink the hot chocolate.
The restaurant inside the hotel (Redfield's) tasted like a poor man's version of Islands which is pretty sad. We had the "kobe" hot dog which was like Hebrew National - nothing to warrant calling it "kobe". What percentage? 1?
And to top it all off, I had forgotten a dress in their hotel closet. It was a couple of days before I deduced what had happened (I swore I was haunted by dreams of a white dress calling to me, "How dare you leave me here in this pretentious hotel"). We called to confirm my suspicion and sure enough it was there. The clerk said we had to pick it up before 30 days or else it would be donated. WAIT....A.....SEC. Instead of calling me to tell me that I had left something there, they chose to do NOTHING even though they (1) knew what hotel room it came from and when it was found (2) had our contact information.
Needless to say we are going to a different hotel for Comic Con 2012. Dear Machester Grand Hyatt, never take advantage of geeks! You are so NOT mathematical.Listed in: Places to Avoid
Comment from Kristin H. of Manchester Grand Hyatt 8/3/2011
Dear Anh, We thank you for your candid comments here on Yelp… More » -
Review from Christine B.
Honolulu, HI
9/20/2011
We stayed here for 4 nights because we had some Hyatt certificates to use. I definitely wouldn't pay what they charge for this place. And the $26/day for parking is outrageous.
My initial impression was "Wow! This place is so nice!" The lobby is very grand and the location is awesome, walking distance to the Gaslamp, downtown, Petco Park. The room itself was fine. We stayed on the 29th floor and had a nice view of the water and Seaport Village. We had a fridge and a safe. They brought us a pack n play for our daughter to sleep in because we forgot to bring ours.
Well, come 9 pm when we put the little one to bed and we hear the trains. Even on the 29th floor they are LOUD and ANNOYING. Luckily the little one slept through it but it was pretty ridiculous. Also, the bed wasn't that comfortable. It was a bit saggy and not great on the back.Comment from Kristin H. of Manchester Grand Hyatt 9/27/2011
Hi Christine, Thank you for taking the time to write a… More » -
Review from Kelly G.
6/20/2011
It's not the Four Seasons, but what you get for your money here, 5 stars all the way. I stay here most of the time when I visit San Diego. It's center to everything in the gas lamp. They have two large pools, too bad they're not lower with more of an ocean view, they're pretty high up.
I've always had good service here. Once I got locked out and called from a service phone on my floor and I was sent up someone to let me in right away..nice, avoided having to go to the front desk in a swim suit and towel.
Make sure to check out the top of the hyatt bar. Amazing views, dark, very romantic. Great place for a night cap or to get the night started. -
Review from Kimiko S.
Vista, CA
9/19/2011
Location, Location, Location!! -can't look post it's perfect location. IMHO, the Machester Grand Hyatt towers do for the San Diego skyline, what the WTC towers did for the New York skyline..they're a place marker. You know exactly where you're at when u see these buildings. The inside is just as distinctive.
the foyer is beautiful. The staff, helpful. The fire pits, a nice touch to the swimming pools- oh and did I mention the location?? -Seaport Village in one direction, Gaslamp in the other. Gorgeous sunrise in one direction, even more gorgeous sunset in the other. After staying here, even as pricey as it is- it's hard to consider staying any where else.
Parking is expensive as hell- but it is, what it is. You won't escape the price in downtown San Diego. The Upside: it's covered parking and it's pretty secure. -
Review from Saneesh A.
Santa Clara, CA
12/30/2011
Got a deal from Priceline. Good location. Could walk to the Seaport Village, USS Midway, Horton Plaza and a good chunk of the Gaslamp quarter. Nice for a walk on the harbor. The hotel looks and feels a bit run down with wallpaper peeling in places. Inadequately staffed. The selection available for breakfast/lunch/dinner is not good at all.
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Review from Tyson G.
8/7/2011
Sweet hotel. Very Vegas-like.
Parking is ... Ahem ... "Thank you sir, may I have another" expensive.
Dogs are allowed everywhere but the pool. -
Review from Clem B.
Hermosa Beach, CA
9/21/2011
Seriously I was disappointed with the bedroom.
I was with my girl friend and they gave us a 2 full size beds room... we asked to change and they said they had no room with double beds available... I did not trust them...
The bathroom was not in very good shape, quite old and not very well maintained compared to the standard of this hotel....
The public areas are very nice and the view was nice as well. The location is great as well.
We booked with priceline so I guess that's why we had a "shitty" bedroom... but it's not normal... I will not go back there I guess.Comment from Kristin H. of Manchester Grand Hyatt 9/27/2011
Hi Clem, Thank you for your candid comments here on Yelp. We… More » -
Review from Shinette G.
Santa Clara, CA
Booked this hotel through Priceline last May (2010) and we were very satisfied with how it turned out. We got a real deal too---my cousin booked a hotel at a nearby hotel which was just as nice, but we ended up paying less.
The hotel was gorgeous..our room was awesome & it had the most amazing view. Its close proximity to the different local attractions was very convenient.
I really don't have any complaints..I mean, I guess the parking was pretty pricey but I've paid more at other hotels (*ahem, $40/nt Radisson LAX).
Overall, we had an amazing time and had a great stay at this hotel. -
Review from John G.
Davidsonville, MD
1/8/2012
This hotel is showing its age. Rooms are outdated, feel worn, food for corporate meeting was downright bad, and I didn't find the service to be anything special either. The really killer was the fact that I could get almost no hot water in my room, so showers were unpleasant. Plus, my room was facing the train crossing and even on the 20th floor, the noise was really annoying.
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Review from Annemarie F.
Gretna, LA
8/20/2011 1 Check-in Here
I've been blessed with the most fantastic views from my room for two years straight while traveling here with my husband for his business conference.
The rooms are fine, the TVs are very nice, and the lobby immaculate.
You'll definitely get some get steps in if you're a walker. For a simple cup of joe (unless you actually drink that stuff from the coffee maker in the room), you'll have to go downstairs and outside to Ann Marie's Coffee House (or the coffee stop close to the sports bar). Still, you'll get your exercise and earn that double-shot!
It's a nice hotel, but I tend to write restaurant reviews. Downside - their fitness club is no longer staffed, so the machines could be updated, the yoga mats replaced, and it would be nice to have a few more TVs in there ... but at least it's free! -
Review from Nicole C.
La Crescenta, CA
5/6/2011 3 Check-ins Here
After competing in a karate tournament in El Cajon, the husband took me to San Diego for a little mini honeymoon and surprised me with a corner room (with a damned good view from all windows) at the Hyatt.
We brought our newly adopted pup with us and I love that the Hyatt allows dogs (with a small fee) and even gives them a little "gift bag" of treats & a dog bowl. Our little She-Ra was in doggy heaven there.
The staff was really friendly and helpful. One bummer point was that my husband had wanted to surprise me and pre-ordered champagne to be in the room when we arrived. They forgot to do it and it took them over 30 minutes to get the champagne up. They totally redeemed themselves though, when they sent Mac up with our order. He was a super amazing room service waiter that went above and beyond. He even sent us a card congratulating the husband on winning the tournament in his division!!
The only thing that was a complete bummer was the parking fee. $26 per night?? Shouldn't that be included? The hotel was great, so I overlooked that little snag.
The location of the hotel itself is perfect. It's next to everything and we even walked right outside the hotel to go jet-skiing! This hotel rocks. I highly suggest it...for you and your pups.Comment from Kristin H. of Manchester Grand Hyatt 5/9/2011
Dear Nicole, Thank you for the nice comments! We are… More » -
Review from Jon M.
La Crescenta-Montrose, CA
5/17/2011 1 Check-in Here
Great stay, great staff, great rating. Simple as that.
The wife and I stayed here for a "mini-moon" (mini honeymoon since we didn't have one) after a karate tournament we competed at in El Cajon. The location was killer, right on the edge of the harbor with a million awesome things within walking distance. The staff was super friendly - the hotel is pet friendly and the concierge stopped to say hi to our dog and we received a bowl, treats and biscuits.
The only bummer I really experienced was I had pre-blocked the room to have a bottle of champagne waiting for us, but it ended up not arriving until almost an hour after we had checked in. Our bellhop, Mac, arrived on the scene and wanted to remedy the problem - and he did! He gave us super speedy service the rest of our trip and even left me a card to congratulate me on winning the karate tournament. He made the stay much better and we thank him for that.
The only super negative was the parking. It was $26/night... really? When you're already paying premium Hyatt rates? That kinda sucked. I just noticed my wife (Nicole C's) and my review are VERY similar... I swear I married my twin. Well, just goes to show you our experience was the same for both of us.
Bottom Line: Great hotel, not as expensive as you'd think for rooms, great staff, dog friendly, on the harbor and walking distance from a ton of amazing shops, restaurants and activities (like jet skiing, which we did - it was only steps away from the hotel!)... what more could you ask for. Going to San Diego? Stay here. -
Review from Henry T.
Vienna, VA
11/27/2011
M'eh. For the "Hyatt" hotel, I was expecting a lot more.
1) Lobby is beuatiful, on par with Vegas hotels.
2) Not sure if it was the tower we were in, but it was woefully dated. Picture on teh wall was faded light blue. Bathroom is sort of renovated, but cheaply done. Bedding and wall paper is dated as well.
3) TV is big, I wanna say 40 inches at least, likely 46 inches.
4) We were on teh 36th flood, so had a pretty good view of gas lamp.
5) Location is good, pretty close to gas lamp and night life
6) Parking is terrible. Costs $26 per night, $36 valet.
Overall, the hotel has a great location. Can't argue with that. But for the price and reputation, I expected more. Not going to stay here again if I can help it.Comment from Kristin H. of Manchester Grand Hyatt 11/30/2011
Hi Henry, Thank you for your feedback. We're happy to hear… More »
