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Lush Burger
- Hours:
Mon-Thu, Sun 11 am - 9 pm
Fri-Sat 11 am - 10 pm
- Good for Groups:
- Yes
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Attire:
- Casual
- Price Range:
-
$$
- Good for Kids:
- Yes
- Takes Reservations:
- No
- Delivery:
- No
- Take-out:
- Yes
- Waiter Service:
- Yes
- Outdoor Seating:
- Yes
- Good For:
- Lunch, Dinner
- Alcohol:
- Beer & Wine Only
- Drive-Thru:
- No
- Noise Level:
- Quiet
- Ambience:
- Trendy
- Has TV:
- Yes
- Wheelchair Accessible:
- Yes
66 reviews for Lush Burger
Review Highlights
"Combo of regular and sweet potato fries well worth $3."
(in 17 reviews)
"They have a nice ambiance with a great outdoor patio."
(in 21 reviews)
"...casual, yet very upscale new burger concept in DC Ranch."
(in 3 reviews)
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66 reviews in English
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Review from Karri G.
Scottsdale, AZ
11/27/2011
I was totally diggin' this place! Now, the best part of dining is the company you keep, and I am certain that had everything to do with it, as I was with two of my best besties! :-)
Went on a Sunday, after hiking Pinnacle Peak. It seems fancy schmancy on the outside, but it's not. Service was casual but awesome. LOVED the half-and-half fries, and LOVED my little sliders. In fact, I could only eat two of the three. I actually thought this place was a pretty good value on a Sunday afternoon.
Note: GREAT place for kids on Sundays! -
Review from Jay F.
Higher end burger joints seem quite the rage lately (well probably more obvious to me as I love a good burger). Tried out Lush Burger with my family and overall everyone was pleased. Many of us are turning into burger snobs so quite critical when it comes to giving a burger place high reviews.
The kids really liked their fries so definitely try out the sweet potato fries when visiting Lush Burger. The atmosphere / decor was pretty cool and if nice outside definitely sit on the patio. They have really comfy outdoor couches (not ideal for eating a burger on) but great for hanging out with some friends. The burgers were good (maybe a little pricey for what we got) but something I have gone back for a few times. Good meat flavor and seasoned well. -
Review from Jennifer P.
Scottsdale, AZ
11/14/2011 3 Check-ins Here
My family and I have been coming to Lush Burger often over the past few months. Our experience overall has been great. The servers are friendly, the atmosphere is relaxed, and the food is consistent.
The lunch special is 2 dollars plus the price of the burger you order. I usually get the Lushburger classic (normally $8) with sweet potato fries and an iced tea. I like my hamburgers medium to medium well, and Lushburger delivers. The sweet potato fries are fantastic, and you can get the iced tea in a giant to-go cup to take with you after you leave. So for $10 I get a great meal. Sometimes my mom and I even split it.
Yes, the burger is pricey. But in North Scottsdale, it's pretty hard to get a lunch under $10 that isn't Subway or In N Out. And you can only eat at AJ's and Wildflower so many times. I tried the new BluBurger location at the Summit (North Scottsdale and Lone Mountain) but was not impressed. Around the same price but the atmosphere and quality was lacking. -
Review from Chris D.
Scottsdale, AZ
2/25/2012 1 Check-in Here
Great food and service. I don't know if it was the manager or owner, however he came over and asked how the food was. Really nice guy. Going a little out of the way for this place instead of listening to the grumpy owner at indulge burger.
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Review from Jill S.
Cave Creek, AZ
Updated - 12/9/2011
Update!
I did finally go back last week, and BIG improvement.
I ordered the sliders, and they were so huge, that if they're sliding down anyone's throat, you have a new calling as a porn star. I ordered them medium rare, expecting them to be overcooked, and they were not. They were cooked exactly to temperature. Came with a plate of homemade chips )thick, waffle kind), which was lovely, as I remember last time, you had to order fries separately, and there were no comp chips.
Back to the burger - it was juicy, thick, hand-formed, tasty, well-seasoned and hot. When I bit into it (alas, I can't slide it), juice ran down my arm into the waiting plate. That's burger bliss, people.
My only complaint is that we paid using our AAA discount card, which was supposed to be for 20%, and we were only given a 15% discount. OK, not a huge impact in the grand scheme of life, but I like things to be fair.
Overall, just happy to see they learned how to season the burgers, and serve them properly. Yipee!1 Previous Review: Show all »
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3/15/2011
I want to really like this place. I loved the location, the setting, decor - all of it was awesome.… Read more »
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Review from Ron L.
Gilbert, AZ
12/27/2011 1 Check-in Here
Good chicken sandwich and burgers.......but I will never wait an hour for lunch again. I would understand if the place was packed, but four tables were seated when we arrived. Again, good food but expect a long wait.
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Review from Jennie S.
Goodyear, AZ
12/22/2011
This place is meh. Came here cause everyone was raving about the veggie burger. We stood in the doorway with a bunch of ppl for 10mins without as much "hey things really suck right just a sec" or anything. The veggie burger is just thiese mushy patties with salad in the middle. It fell apart when you tried to pick it up and to be honest for 10 bucks wasnt all that filling. I wish it was on a bun. I had to leave because customers were practically climbing in my lap for my seat. Probably won't be back.
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Review from Mary s.
11/26/2011
Burger was good, service was good. The only thing I would recommend is better lighting outside in order to read the menu. LOL! I'm getting old.
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Review from Sam K.
Scottsdale, AZ
8/1/2011
I had a great meal here this weekend after having been here several times now. They have really good food, I ordered the Frank's Red Hot Chicken Sandwich, it was delicious. My only gripe was the the Sandwich itself was really tough to eat and kept falling apart because it was several pieces of chicken and the bun got flimsy really quickly... Their sweet potato fries are next level also, be sure you or someone your party orders them, too good...
Reasons I gave it fours stars:
-Multiple Good Experiences
-Great Food
-Excellent Service
-Kept very clean
Here are the reasons it isn't five star:
-Really expensive for what it is... (still worth it tho)
-Decor is a bit cheesy
-Layout of restaurant is a bit funky in my opinion, awkward seating... -
Review from Tracy T.
Scottsdale, AZ
3/19/2011 1 Check-in Here
I just have to start this review with a two-word sum-up... Not Impressed...
We were out and about & decided to try Lush due to finding a coupon/flier on our car window. Walked in & immediately overwhelmed by corniness of the decor. We requested to sit outside since it was just a lovely afternoon & it looked like they NEVER clean the seats (they were the cloth ones like by the pool or at a lounge bar).
We ordered the veggie sticks w/ ranch dipping sauce, the emulsion burger (him), and the veggie "inside out" burger (me). This place was over priced and plain... The menu is also not very descriptive. When I ordered the veggie sticks I assumed they would somehow be special. When they set down a plate of sliced jimaca , carrots, & celery I was a little disappointed. Then I thought "oh! Maybe the ranch dipping sauce is what's special"... Not in the slightest... It just tasted like plain old Kraft ranch. "Ranch Dipping Sauce" my butt...
Then the burgers came out. He said the emulsion burger was not special at all and, in fact, very bland. If they intended you to actually be able to pick up the inside out veggie burger, they were kidding themselves... It came wrapped in paper to help it hold together, but the quinoa-squash patties crumbled immediately. It was a mess to eat, I just wound up using my fork and knife for the whole thing... And it was also very bland. It tasted like the veggies in the burger were doused in italian vinaigrette. I think if they made one thick patty and put it in a bun w/ an actual good sauce instead of Kraft italian dressing, it would be gold.
Like I said. Not impressed... DEFINITELY not good enough to charge what they charge. We had the above plus I had wine (very good Chardonnay, btw) and he had a Heifewisen and it still came out to $40 bucks...
Thank God we had a buy one, get one free coupon... I doubt we'll go back. -
Review from nita m.
10/4/2011
I came to Lush Burger because it was an outdoor patio with TV's (2) with NFL sunday ticket. I called ahead to make sure they would have the Chargers game on outside, and the people I talked to on the phone were really nice. The outdoor patio is comfortable and nicer looking. I was rather annoyed that my game wasn't put on for 15 minutes because the manager/owner was under the mistaken impression that cable networks & the NFL delays the start of afternoon games when a morning game runs over (false and they were one different networks anyways). After getting over missing half of the first quarter, the rest of our time there progressed nicely.
They have all day happy hour on Sunday with $4 beers and appetizer specials (though there is no app section on their menu, so....?). I had the veggie burger which was okay. It didn't come with a bun or cheese (bummer) and was served kinda cold, but the flavors were good. The patty is made with quinoa & squash, so is a little nutty and sweet tasting. I got a side salad which was served in a ridiculous tilted bowl that made the salad come flying out whenever I tried to put a fork in it. I appreciate the fancy dishware but when it's causes me to lose my food to the ground, well, no thanks. My boyfriend had the western burger which was giant and looked kinda hard to eat, but he really liked it. The lush fries were good, a little on the dry side, but I had no problem finishing the basket. I thought it was a little on the pricey side ($15 for a burger & fries & no beverage) but since my football team isn't on local networks I don't really have a choice. -
Review from Tony M.
Scottsdale, AZ
11/10/2010
I've been hearing rumblings of a new burger joint called LUSH in North Scottsdale and had two of the most important ingredients yesterday to warrant a visit; Hunger and time! My trusty pal "Mikey" (she'll eat anything), and I jumped into the car and drove on over to Lush Burger located in DC Ranch Crossing (southeast corner of pima & legacy boulevard) 18251 north pima road, for what we call "a Derty feed").
The first thing I noticed on parking in front was that the patio set-up looked like any number of Scottsdale clubs with long, low couches and bright colors. I wondered if this was a burger joint of just another place to "be seen." Walking inside you immediately come upon a fast-food style counter with LED TV style menu boards that are becoming the "must have" item for hip new eateries and a bubbly teen welcoming us to Lush.
After the above mentioned teen gave us the rundown on how things work at Lush (order with her, find a table and then everything becomes full service), we had a look at the menu. There were several burger offerings with "chic" names including the 'Money" (Kobe beef of course, and should have been "$$$" instead of "money" at $12), and the "infusion" (a 100% Angus beef patty infused with green chile's and pepper jack cheese $10), and of course the obligatory potato offerings including 50/50 fries (half sweet potato and half regular) and their signature Truffle fries (chives, white truffle and parmesan).
I ordered the truffle fries, the Infusion burger (the "chef" suggests medium), and a Sonoran Draft root beer. We found seats along the counter that were covered in black and white cowhide and waited for our food. After a while, another bubbly staff member arrived with baskets of fries smelling vaguely of truffle, followed by tasty looking burgers.
The fries were hot, skinny and crisp which I love, but didn't really have the truffle flavor that I was looking for (okay, it was there but very faint and none of the staff seemed able to tell me what they used though I suspect truffle salt), a "B" then. On to the object of this review, the Infusion.. . I applied a bit of the chipotle aioli, grabbed up my burger, took a bite and promptly got drenched with all of the juice running out of it, down my arms and splashing off of the plate.. While this definitely indicated that it wasn't a dry overcooked burger and I love a little mess with my meals, I thought this a tad much.
Let's talk taste. The burger was juicy as I've said, and it had good taste and texture but I wasn't getting the flavor of the green chiles and the pepper jack that it was infused with was only vaguely present. I would have to say it was about a 7 on a scale of 1-10.
The service was great with cute girls doting over us and eagerly supplying us with whatever we might need and the place is definitely worth a second visit (they are working out the kinks since they've only been open 24 days or so), but I would say this isn't my favorite burger joint (it's actually almost too nice to be referred to as a "joint").
One notable piece of the puzzle was the Sonoran Root beer on tap served in a properly chilled glass. With just the rite amount of vanilla combined with smooth, creamy root beer goodness, this root beer (at $4/glass), was worth the trip by itself.
Check them out on twitter.
Over-all, I give Lush Burger a 6 out of 10. If your looking for a place to be seen, have a decent meal and chill, it's not a bad option but if your looking for a GREAT burger, you'll have to keep looking. (I happen to know where to find one). -
Review from Kathy C.
We always order the Clint Eastwood burger, which is like a souped up, and much better tasting western bacon cheeseburger, onion ring and all. Definitely get the truffle fries-tasty! Comes in a mini deep fryer basket too. I've gotten the truffle fries mixed with the sweet potato fries and that is pretty good if you like sweet and savory combo.
They seem to have a pretty good happy hour with some specials on food, even though we haven't made it to one there yet. They do hal price bottles of wine 2 night /week as well.
The dessert here is just alright. We've had the 1/2 baked cookie, and if you've ever had a 'pazookie' from Oregano's (the only thing edible there) LB's dessert just does not compare. I think they need to tweak their cookie dough recipe-it's a bit on the sweeeeet side. The shakes are a bit better-it's huge and very shareable....or a meal in itself-Ha!
I like this place overall...Are they the most AMAZING burgers Ive ever experienced? No, But I will continue patronizing Lush because it's very close to where we live, the staff is SUPER nice, GREAT service, (they bring everything to the table even though you order at the counter) cute decor, nice patio for when it's not 100+ degrees out, and the food pretty good! -
Review from Nicole V.
Phoenix, AZ
2/23/2011
Yum! This is one of my favorite "gourmet burgers" in the valley. This is right by work so I like to go here for lunch a couples times a month.
The interior of the place is super hip and retro. You used to order at the counter but they changed it sit down with a waitress. I honestly prefer this better since I feel like the servers actually make some money now. There are plenty of booths and an awesome patio to choose from and the lunch time crowd is not too large so you will get a seat right away.
They have a lunch time special which comes out to be around 11 bucks. All of the burgers are tasty and you get your cheese selection. White cheddar is noms but I also like American cheese. When I recently went, I tried the Philly Burger. Provolone cheese and giardiniera (which was nice an oily and good spice) I think the burger needs some sort of sauce.
YOU HAVE TO GET THE ONION RINGS! Get there chipotle, infusion sauce. OMG! Some of the best onion rings I have had.
To go: I would not recommend getting anything to go. The burgers get to soggy. -
Review from Jo T.
Scottsdale, AZ
8/10/2011
Not bad, but I can't say I'm in a rush to go back. They are trying to go the gourmet burger route, but it's a miss for me. I love a good burger and fries indulgence but I was not impressed. The burger was just OK and the fries were not great at all. The onion rings were delicious... but whose coming here just for those?
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Review from Trish R.
Scottsdale, AZ
8/4/2010 1 photo
We purchased a gift certificate on http://Localdines.com. My bf knows Josh one of the owners and Matt Carter one of the consultants. Josh told us the 50 certificates that were offered on http://Localdines.com sold out in about an hour. So I guess we were one of the lucky ones.
We had the Lush Classic, Lush Infusion and Truffle fries. I love the root beer on draft. It is made by a brewery I used to work for called Sonoran Brewing Co. Ben had a Coke. My burger was simple with cheddar cheese. The menu said white cheddar but it was yellow. My burger was very messy yet cooked a perfect medium rare. I love the brioche rolls. Messy meaning grease was running down my arm which was a turn off. Everything was sliding all over the place. Ben enjoyed his Infusion with Harris Ranch premium, all natural angus beef infused with roasted green chiles & infused with pepper jack cheese served with a chipotle spread on a grilled brioche bun. The truffle fries were intoxicating. I am a major sucker for truffles.
I would definitely make it back. I am dying to try the shakes & malts. The smores - chocolate ice cream shake with graham cracker crumbs finished with toasted marshmallow. Lately, I am craving toasted marshmallows. Can't wait! -
Review from Joe V.
Scottsdale, AZ
5/31/2010
Kind of a cool retro vibe inside with digital screens for menus. I was excited until the lush experience began....Don't bother asking the cashier questions about the food. She acted like they were slammed....1 party of 4 behind me.
We waited over 30 minutes for our food (fast-casual??). This includes sodas! We were told we were supposed to get the drinks after ordering.......well the cashier was in such a hurry to get rid of us and she never gave us drinks or told us to wait for them.......very weird and confused set up.
They were not busy. My burger was dry and not even close to medium. No one at my table said anything positive. How hard is it to cook burgers?
The fries were greasy and soft....not sure if this is what they're going for? Not for me.
Burgers are $8 - $12 dollars. An extra $4 gets you (or is supposed to get you) a drink and greasy fries.....put a salad, shake, or dessert on top of that and you're looking at $20 per person!!! Ridiculously overpriced. Low quality. No flavor.
I will NOT be back nor will my fellow diners. -
Review from Fred F.
5/25/2010
You'd think the one thing that would be really good at a place named Lush Burger would be the burger wouldn't you?
We ordered the original burger and the cashier/order taker told us twice that the chef (chef??? - maybe cook) suggests we get them cooked medium which was fine.
After a fairly long wait for our food to be delivered to our table I found that:
1. For $8 the burger was very small.
2. The burger was tasteless.
3. The burger was overcooked.
4. The burger was dry - zero juice.
5. I think they get the bun at Safeway.
On a positive note, the onion rings and the fries were good and someone kept showing up to give us drink refills.
$31 for two burgers, fries, onion rings and two drinks - not even close to worth it.
We won't be back. -
Review from Sarah S.
Phoenix, AZ
6/19/2010
My picks:
Moose Drool
Sweet 'n Salty Mix Fries
Baby Lush Burger Trio
Delushious Cookie Pie
Trendy, and little expensive .... but good. The service was great and the manager created some special sliders for me loaded with toppings (pepper jack cheese, green chilies, avocados and mushrooms). Yum! -
Review from Molly R.
Scottsdale, AZ
6/12/2010
The place is decorated nicely, the hibiscus iced tea is wonderful and the wait staff are attentive and friendly.
Unfortunately, the food is overpriced, the buns are really dry, and basically it felt like a pretentious version of Blu Burger Grille. -
Review from Robb V.
Scottsdale, AZ
5/18/2010 1 Check-in Here
Can't say as I was impressed. They are going to have to improve the ordering system if they plan to survive. I can get table service an comparable places for the same, or lower price. We waited in line for 20 minutes (we were only third in line) just to give our order, and only then did they open up a second register well after the line had snaked out the door. Even then, the cashier (for lack of a better term for her) was robotic, and constantly interrupting us mid-order.
Once ordered, we waited a normal amount of time for how busy the place was. The chocolate shake was bitter, the fries arrived cold, and my wife's Infusion burger was less than spicy. My classic was supposed to be medium (the "chef's recommendation") but it was more raw than anything else.
I would try it again, but this place is on a short leash, as not many people will make a second trip out there unless the service and quality takes a huge step forward soon. If you like a drive and a burger, your better off going to Greasewood Flats. -
Review from Ryan J.
5/15/2010
I'm reminded of the old aphorism "a rising tide lifts all boats". Lush Burger is one of many valley joints that is capitalizing on the gourmet burger trend. It's good but not memorable. A decent neighborhood spot but not a "destination" restaurant.
The prices are a tad cheaper than the others in its category, but that is mainly due to the smaller portion sizes. The burger field is just too crowded these days, I'm not sure that this stands out enough to become a fixture. -
Review from hilary c.
7/20/2010
I am totally straddling the fence right now about LB. Here is the breakdown:
I like: the decor- cool, clean and inviting.
the food we had- I was a big fan of the veggie "burger" 2 veg patties with basically a salad in between. I smushed it up and ate it as a salad (and I added ketchup, but that is an issue of mine). It was really good!
the onion rings! nummers!!!!!
Pretty good- the sweet potato fries. I really liked them because they were kinda crisp but kinda soft- the best combo in my opin.
Not so great- The service?!?!?!!??!!??!!!
Ordering at the front makes you :
A. feel like a retard if someone is waiting ahead of you,
B. feel unwelcome and awkward
C. feel on the spot to order
D. What happens if you want to order another drink/dessert/whatever???????????????
E. What about refills on drinks???????????????????????????????????????????? ?????????????????????????????????????????????????? ????????????????????????????????????? It took 2.6 minutes for the counter guy to run through all that were offered but no amount of blatant sucking noises got us a second refill.
I think they should forgo the counter and hire a wait staff. For the prices you pay, you deserve a little bit more love. -
Review from Josh F.
Updated - 11/8/2010
Gave them another shot and went in with an open mind. Unfortunately, the only improvement has been with the service, which is very friendly. We arrived before the lunch rush and I ordered their lunch special which was a burger, fries and soda. I ordered a medium burger with cheddar cheese and no onions. Twenty minutes later, I got a well done burger with onions and swiss cheese. My fries were soggy but the iced tea I ordered was nice a cold!
Sorry, just can't deal with something that is so simple to do. I mean, millions of us can do burgers and fries in the backyard perfectly...1 Previous Review: Show all »
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6/29/2010
Paid $18.52 for a Kobe burger, sweet potato fries and iced tea. Burger came out well done versus my… Read more »
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Review from Andrew K.
Scottsdale, AZ
8/8/2010 1 Check-in Here
If I was strictly writing about the Lushburger Infusion then the rating would be 4 or 5 stars, but when I take into account everything else it drops Lush Burger's score big time.
Like I said before I loved the infusion burger, the green chiles were a great compliment as well as the pepper jack cheese. I wish that was the only thing I tried...
Even though the chicken sandwich says lightly breaded, it's more like deep fried. It was basically a sloppy chicken parm sandwich.
I also really didn't like the set up they have and I thought the waiter/bus boy was rude to the point where it is worth bringing up in this review.
Overall I was disappointed because I know Matt Carter is tied to this restaurant and I love Zinc Bistro and The Mission. -
Review from I M.
Scottsdale, AZ
8/14/2011
I went there with my wife and the place has a nice vibe. We were greeted immediately when we walked in and seated. The staff is very cordial. We ordered the fries with truffle oil, and they were amazing. Their burgers are ok. My wife thought the meat was dry and was missing seasoning or salt. I ordered my burger medium. I had the wings, and he wasn't too impressed. For the same price, I think indulge burger is a better spot.
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Review from michelle e.
Phoenix, AZ
7/18/2010
I was blown away by this place on opening weekend. I haven't been back, but the Kobe burger my guest and I had was amazing. Both of us couldn't believe how flavorful it was or how great the patio was.
Cool concept - outdoor seating that huge and has many different areas and tables to sit at, along with tvs. Pei Wei concept of ordering food and having it delivered to your table. The manager personally came over and asked us how our food was and given how busy it was, I couldn't believe he took the time to do that.
We had a great experience here with the patio and the food, I will definitely recommend to friends and go again. -
Review from Allyson B.
Scottsdale, AZ
5/14/2010
I walked into Lush for lunch the other day to the amazing decor and a very friendly guy taking our order. I had learned that you have to order at the counter then you get a number and your food is brought out to you.
I was going back and forth between one of the good looking salads or the veggie burger. Our drinks were brought out right away by another friendly staffer who was willing to help me with the high chair I was trying to set up for my baby. Our food came out shortly after. I have to say if you are searching for a fresh homemade veggie burger than this is the place for you. Most of the burger joints around have the frozen kind of veggie burger. I had the in and out veggie burger which used to veggie patties instead of a bun with some arugula, avocado, and red peppers inside and I added Swiss cheese. I love that there are choices for everyone..if you want healthy they have healthy...if you want a burger and fries they have that too. As we were eating, our drinks were constantly being refilled and refreshed.
I can't wait to go back and try the Kobe burger and fries! If I am really tempted the desserts and shakes look great. As of now, they have their beer and wine license, but the full liqueur license is coming soon... -
Review from JD M.
Scottsdale, AZ
6/17/2010
Newish place, interesting concept: Fast(ish) food without the yuck factor, and considerably more hip.
Similar to a Pei-Wei or Chipotle style setup, patrons queue up in front of the register, and big bright menu screens overhead help you decide what tasty treat to order. A number on your table steers servers in the right direction when your order is up. Service was friendly, if somewhat slow, but it was one of the first weeks the place was open.
My man sent me to secure a patio table on a busy weekend night while he stood in line to order, and I told him to "surprise me" with his dinner choices. He returned with a grin, and told me that he ordered us a Cinnamon shake, which was really quite impressive, and disappeared quickly between our two straws.
I ate a sort of inside-out veggie burger, where the veggie burger patties (pretty flavorful I might add) surrounded a spinach salad. The veggie burgers were good, but the salad was far overdressed, and the mustard-flavored dressing started out great, but quickly overwhelmed the rest of the dish.
I can't remember what my fiance ate, maybe because it disappeared so quickly. The sweet potato fries were zesty and warm, and we ate them with gusto.
Overall, I haven't had the chance to go back, but I think that a couple slight preparation tweaks will improve the status of the menu from Lush Burger to Lust Burger. Best of luck to this new establishment! -
Review from Becca H.
Scottsdale, AZ
We went for dinner! You have to try the tuna burger! IT is AMAZING!! The service was fabulous! The staff was fabulous and they were always checking on us to see if we needed more water or another drink!
We will be back! -
Review from Stan W.
2/25/2011
Personally, I am never going back to Lush Burger. Rather than try to convince you to follow my lead, allow me to simply recount my recent lunch experience and you can decide for yourself.
I was reading the "Scottsdale Airpark News" the other day and noticed a coupon for a $10 lunch combo special. This special is also published on Lush Burger's profile page in the iPhone yelp app . The special included a classic "Lush Burger", a side of fries, and a fountain drink.
I decided to sit at the bar. The bartender asked if I wanted a menu, and I told him that it wasn't necessary as I have already decided to get the $10 lunch special. He asked me what type of fries I would like and proceeded to list them, "regular, sweet potato or truffle fries"? I asked for the truffle fries. The food was very good. The truffle fries not quite as good as Zinc Bistro's but still fairly tasty. The Burger was fantastic, cooked perfectly (medium) with a nice mild sauce and fresh, crisp vegetables.
Then the bill came.... $13.44. As usual at restaurants, there were three slips in the bill so I looked at the itemized version...
Lunch Combo Special - $12.00
Tax - $1.44
Total - $13.44
Now the moment of truth, do I ask about this at risk of feeling cheap or do I just pay it and leave considering the hamburger was so good. On principal, I asked the bartender about the $2 difference. Rather than apologize, he began to explain that their computer sometimes does that, and then he asked "you had the truffle fries right?" I said "yes, that was one of the options you gave me after I told you I wanted the special". He thought about it for a moment and explained how he was going to try and work it out on the computer. He came back, dropped off a single (non-itemized) slip for $11.44 and hastily made his way all the way over to the other side of the bar and began slicing lemons. Another moment of truth... Should I ask about it, or just leave? I decided to ask. Rather than walk over to me he just nodded from across the way to see what I wanted. "What's the $1.44 for?" I asked loud enough so he could hear me over there... "Tax" he curtly replied. At this point I decided just to pay and leave.
What really bothers me is now I am the one who is going to feel guilty all afternoon for getting so worked up over a measly two dollars and change. How silly of me to think that lunch on a beautiful Friday afternoon should be a pleasant experience.
In case you were wondering, according to the "internet", sales tax in AZ is around 7% and Scottsdale adds another 1.65% on top of that. So I don't really know where that other 6% "tax" came from (on that extra $1.44). He probably just subtracted $2 from my original bill, or maybe restaurants have some other tax obligations that I am missing but I smell something fishy in this burger joint. -
Review from Carmen D.
Phoenix, AZ
11/21/2010
Lush Burger here I come again!
Talk about a delicious hunk of meat! Not only is the burger a big size but the fries----- OH MY GOODNESS! We opted for the Truffle Oil Fries, and our friends did the 50/50 ( regular fries, sweet potatoe)
We ordered a Clint Eastwood burger, and a Lush Classic(although I was eyeing the Kobe beef burger the ENTIRE time). Menu is easy to read, and a flash screen helps you see what your burger will look like when made! The beverage cups are HUGE, and the choices fantastic!
Beverage lists include, wine, beer, and champagne- Yes! you heard right.
Price is perfect for the portion sizes, and if you live in the area look for your coupon card.
The decor is amazing! I felt super comfy in their booth, and even more comfy outside while waiting for the rest of our party to arrive. They were extremely accomodating for our friends that have children with SEVERE food allergies-- a TRUE RECOMMENDATION for anyone with food allergies looking for an accomodating place without the severe looks of disdain.
LOVED IT! And definitely plan to go back -
Review from Danielle S.
Scottsdale, AZ
5/12/2010
Tried Lush Burger last night. They have a nice ambiance with a great outdoor patio. You place your order inside, then a bevy of servers bring you your drinks, orders, etc.
We ordered and shared the regular burger with Vermont white cheddar cheese and the Lush Burger Infusion (pepperjack, green chilies, chipotle aioli). Both burgers came with a thousand island type dressing on the side. For sides we ordered the truffle fries (came with ketchup on the side) and sweet potato fries (some type of dipping sauce, possibly their chipotle aioli?).
Verdict:
Food- The fries were good! The burgers were just okay to me. I felt like they were somewhat lacking in flavor. My boyfriend commented that he really liked the ice (that's right, the ice). It was pretty good ice though. It was that small, crunchy ice (not quite crushed) which reminded me of childhood Pizza Hut visits.
Locale- The outdoor patio is big and has huge umbrellas - it has a loungy feel to it. Wide variety of customers, but it definitely attracted a lot of the "Scottsdale" crowd. One quiet group we saw had 4 out of the 6 people in the group texting.
Service- Good service, A LOT of very attentive servers. Felt well taken care of.
My first visit didn't blow me away, but I'll probably go back for another try. -
Review from Katie B.
Scottsdale, AZ
11/30/2010
12/1/2010: UPDATE: I received a very nice message from the GM of Lush as a result of my yelp. He had let me know that he is working with his staff to improve upon experiences like mine. The truth is, the food was pretty good, and the price is even better. Like most newer businesses, it is obvious that there were and are some kinks to get out, but Lush does deserve a chance. I appreciate the GM's concern for my experience, and will make it a point to visit again. These guys do deserve a second chance.
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11/30/2010: Ok, so from the parking lot, this place looks great! There are these fashionable white tables, sofas, candles, ect. all over the patio. Once you step inside, still a cool look, but here is how my most recent visit went:
When we arrived, it was a Friday night. You have to order your food at the front counter, and then proceed to a table (think Pei Wei or Sauce). Well, we got to the counter and asked if their happy hour deals were still in effect. The girl taking our orders did not know, so she had to ask someone else. Turns out, they were --- score 1 point for us! Well, I looked at the drink options on their menu and selected a glass of wine. The girl apologized and told me that they don't carry that variety anymore. Ok. I order another variety. Then, my husband ordered a beer and GUESS WHAT! They don't carry that one anymore, either. Hmmmm....
Well, after ordering our second choice drinks, we noted that all the tables inside were full, so we proceeded to the patio. It was the end of November, so the weather was a little cooler. We noticed that there were heaters outside, so we asked the server if she could light one up for us. She informed us that they forgot to order propane, so we were out of luck.
For food, we ordered some sliders. We had ordered cheese on the sliders, but I guess the kitchen forgot. They were pretty slammed by now, so we bit our lip and ate the sliders without. They were pretty good, so that was refreshing. We then ordered a veggie plate which was rather small for the price, and was missing the dip. It took our server 15 minutes or so, and one reminder, to get the dip. Thankfully, we were in good company, so I never noticed the time.
I just kind of feel like they do not know what they are doing here. They need to get their staff all on the same page if they want to survive Scottsdale. The food was good, but the experience could have been better. I might try them again ---- maybe. -
Review from Dale F.
Scottsdale, AZ
7/9/2011 1 Check-in Here
Let's see where to begin, the menu states that all burgers are cooked to medium and had ordered it that way but it came out well over done! Also the chicken sandwich which is way over priced($9) for just two fried chicken strips on sandwich, come on you can get way better chicken sandwich at chick fil a for half that price! Plus to add on to it the chef/ kitchen staff doesnt know how to run a kitchen and an owner that doesnt know how to run a restaurant.... Over all will never return!!!
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Review from Marci M.
Scottsdale, AZ
11/11/2011
Went for lunch today! Took over 30 minutes to receive our burgers! Ordered the Philly Burger with Cheez Whiz, still looking for the Whiz! No where to be found. Can only have the burgers medium which of course came medium welll! Asked for no onions, lo and behold onions on the burgers. Did refill our drinks without us asking! Probably to appease us for the very long wait. Extras for $1.00 mushrooms, ordered came with a portabella which was not stated. Did not take the $1.00 off the check. This was reflected in the tip we left. Not going back here EVER.
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Review from carla c.
Scottsdale, AZ
5/7/2010 4 photos
I am going to have to give them a second go, like in a month.... (They did just open on the 4th).
They have a LOT of kinks to work out still! Maybe their system needs to be revised... You stand in line, order, take a #, seat yourself. Simple system...? Well, yes, but no. The line goes through the middle of the restaurant and so servers have to walk through to pick up drinks, not so okay when busy. Then the poor servers are running around the entire restaurant lost trying to find your number. I think this restaurant may be a little too big for such a system? I recommend you sit right at the table in front of the kitchen doors, at least you'll get warm food ;-)
Burgers range $8, $10, $12 (turkey $9)... Sides are additional $3, $4, $5 Cheese is $1 Bacon or Avocado $2. They do have shakes/floats, which I was going to get one until I saw beer on tap, so I got a blue moon. If I remember correctly they had about five beers on tap...? And, I believe they offer wine & champagne (I never saw a menu with alcohol).
What we got: lush burger infusion (pepperjack cheese green chilies chipotle aioli), grilled chicken sandwich(corn&sweet pepper relish), truffle fries and 2 blue moons ($41 before tip - kind of an expensive lunch). Everything was, eh.......'okay'. I really liked the fries! Like I said, I will give them another try after they've been open for a little longer :-)
The decor is pretty cool AND the bathroom decor!!! (The men's and women's decor is different, check out both). -
Review from Ben G.
Scottsdale, AZ
Updated - 2/13/2011
UPDATE!!!!!! 02/13/11
Ok so my last review was 8/10 and after a very disappointing visit, I did receive an email from a woman that claimed to be the new manager and asked to give them another chance. (Let me preface this with usually you will get some kind of offer to bring you back but I received nothing.) So my son asked about Lush and we were hungry for burgers so I decided to give them another try. Went in and not busy at all so I figured probably a good time to come in. (It was about 2pm today). Greeted immediately and we sat down at a booth near the bar area. Unlike last time we were given menus instead of placing an order at the front first. We were told that _____ was going to serve us. But like last time the service was lack luster.... waited and waited for anyone to say anything to us. No way they could be busy because counting us there were only 4 other groups of people there. Finally ______ did come and he looked a little confused and muttered something like I will be right back. After a few minutes he did come back and asked what we wanted to drink, I told him we were actually ready to order if he had the time.... he said sure... so we started to order but then had to repeat the first order because he didn't write it down so after waiting for him to get his pen and paper out he took our order. We ordered the kids small burgers and a plain regular burger, fries and drinks. I asked if they had sweet tea and they don't so I ordered the passion tea. I think it would be obvious to bring some sugar but nope no sugar so after waiting for him to come back, I walked up to the bar area and grabbed my own sugar. Food did come but it did seem to take a little bit but the burgers were good and the fries being a little over cooked and crispy were perfect... (That's the way I like my fries).... The burger seemed small especially for the cost. It was good but really nothing spectacular and nothing to go crazy over. Now comes the bill, so for 2 regular burgers, kids small burger, 3 fries, water, iced tea, and sprite the bill came out to about $50...... I guess I really don't get the high prices for the burgers... I could go to another place and get a burger just as good that come with fries for the cost of just the burger here and there you get free refills on fries.... So not really sold on why I paid that much for Lush burger when really it wasn't worth it. So needless to say I probably won't go again and hey if you want to overspend on burgers and fries then go for it. But if you want to get more for your money and probably better service then there are other places that you can go. Sorry but I just don't buy it.....1 Previous Review: Show all »
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8/31/2010
Here is my critique of this place....
I live right down the street so when I moved in I had to try… Read more »
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Review from Bryan F.
Scottsdale, AZ
6/29/2011
Expensive - burger is bland, no flavor. Decor and patio are nice and fit for the area. Service was good. Food is not worth the price.
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Review from Jamie F.
Plano, TX
10/27/2010
I have now eaten here a few times. This place happens to be close to the office and a decent place to do a little people watching of the uppity Scottsdale folks.
My first visit I got a really good meatloaf sandwich that was on special. there was a generous portion and it tasted real good. I got the sweet potato fries to complement it and was satisfied.
My friend I was dining with got the Kobe burger. His burger was not cooked correctly and tasted lackluster. Needless to say he was disappointed with the close to $20 bucks spent for a mediocre burger.
I had no plans of returning but.... I tend to give second and third chances.
After seeing a lunch special coupon for $10 I felt I would give it a try. I got the special (the special is a burger fries and drink) it was cooked just right med rare nice and bloody and was a great meal and value in my opinion.
I returned for a third meal and was equally impressed with the burger and experience. I wasn't that impressed with the truffle fries. i will stick with sweet potato next time I dine here.
