Lowe's of S E Austin

Elite '08

43

240

Leigh M.

Austin, TX

Worst service ever. Really. It was bad.

This is mostly about the Garden Center. The rest of the store was pretty average. But the Garden Center had the most disinterested group of employees I've ever seen. Yes, it's hot outside. And yes, you work outside at a big box store. But come on, would it kill you to do your job.

There are a longish line to check out and some stands were open (but hard to see over people's tree-filled carts). No one said, "Hey, I'll get you over here." Nope, instead they'd wait for someone to figure it out and come to them (and that person wasn't always in the front of the line), which certainly slows things down.

When we finally got to the front, some things didn't to ring up properly, and it took forever for them to get the prices. It didn't seem like there was any sort of system in place or that anyone was taking any initiative to actually help people.

I'm pretty laid back when places are understaffed or totally swamped. But I don't think that was the issue here. It was almost laughable how bad the service was. Guess that's what I get for going to the big box. Next time, it's a real nursery for us.

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82

305

Alexandra L.

Austin, TX

Why I like this Lowe's:

1) They have these little red buttons all over the store you can push for immediate assistance.
2) There aren't any other major chain shops around it, so you don't have to compete for a parking spot.
3) There's a guy who sells hot dogs out in the front, on nice days.
4) I've seen the same manager there for the past two years, and he kind of looks like he might be your grandfather.  He'll help you select the right lawnmower.
5) Shannon, their certified nursery specialist, knows a lot about ferns and gardening.  I used to think that buying a plant from Lowe's would be a scary endeavor, but it turned out to be okay.  Plus, they have a one-year guarantee on any plant or flower you buy there.  That's not always true for smaller nurseries.

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