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Category: Department Stores [Edit]
Neighborhood: Murray Hill42nd St-5th Ave-6th Ave (7, B, D, F, V)
34th St-6th Ave (B, D, F, V, N, Q, R, W)
Grand Central (4, 5, 6, 7, S)
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I haven't been here for years due to lack of time. I remember my last visit was in my adult life of past times when the store first opened in the morning. The Pledge of Allegiance was being played and all customers and employees stood still for a moment of respect/silence. Lord & Taylor is one of the very few retailers that still honors the Pledge of Allegiance at the start of a business day. The store overall is somewhat well organized and sales associates are helpful. The company overview is old school standards which the philosphy has not changed over the years. I'm old school which I appreciate values as it enhances high standards.
I rate it four stars as it's over-priced. If I came here often I would be bankrupt.
I used to love this dept store and felt they had great salespeople but recently had a very bad experience there.. I went to the Lancome counter there to purchase a makeup I needed, which came with a free gift. The sales clerk looked for the shade I asked for and told me they do not have it and she would have to go to the stockroom to get it. I said "Should I come back in a little while", she said "come back in 10 minutes".. I came back in about 20 minutes, she was waiting on a customer and told me she did not get the makeup or check the stockroom.. She could have simply asked another salesperson to get it for me.. So she tells me she would go to the stockroom now, then she tells another salesperson to go get it, the salesperson says "You should call to make sure they have it before you send someone down there"
Then she checks at the counter and in 20 seconds says "Its right here"
So the makeup I wanted was at the counter the whole time, basically 30 minutes of my time was wasted. She apologized. I paid for the makeup and was given my free gift, She did not give me my receipt.
I am really shocked at Lord and Taylor. I will not be shopping at the cosmetic counters there.. This is actually the first time in my life I was not given a receipt for a purchase I made and I know it was intentional.
I also do not believe she could not find the shade to begin with, seems to me like she wanted to get rid of me for some reason.
Unless your mountain of money permits you to shop the non-diffusion line floors at Bergdorf or Barneys with a personal shopper in tow, Lord & Taylor is the best department store in New York City.
Lord & Taylor appears to carry about 80% of the brands carried at Bloomingdales (a zoo on the best of days), and maybe about 70% of what's sold at Saks (also a total zoo and, psst, hardly discerning in terms of what they carry despite all pretensions to the contrary.) If it's how you roll, you can find real-deal main line designer wear (Calvin Klein, Ralph Lauren, Donna Karan) on 3, keeping with the ethos of L&T as a go-to place for American sportswear. I can't afford that stuff, but have picked up two printed navy silk blouses from a less-expensive brand on 3. Both were on sale, and both were additionally discounted by my very experienced, professional saleswoman. L&T nearly always runs a sale, and if you don't subscribe to a newspaper where you can pull coupons, the sales staff will virtually always honor the discount.
Other highlights:
- the shoe department: well-edited, constant sales, sales reps that can handle the crazy with aplomb and humor
- the lingerie department: the only place besides Century 21 where you can reliably find slips; not as crazy as Town Shop or other specialty boutiques, but you can still get measured if you're feeling a touch uncomfortable in your bras
- the Sarabeth's takeaway counter: there's also a Sarabeth's restaurant, but I'm never really in a sit-down mood inside of a department store
- the makeup counter: NARS and other high-end brands in a less-nutty-than-Sephora atmosphere
- the handbag selection - I've not bought one from here, but at least in the past they had Jerome Dreyfuss and Olivia Harris bags. Big points for giving space to less-known designers. The reviewers who claim that L&T are fusty and not forward are - respectfully - wrong.
Go here to keep sane and flush and stay away from Macy's, Bloomingdales, Saks...
I didn't really know what to expect from Lord & Taylor but kudos for the efforts to rebrand. And hooray for my dear friend Hannah Lee for being chosen as one of the runners up in the Love At First Sight event! Can't wait to see Lord & Taylor reproduce her design for mass production! I'm impressed with them for giving young designers an opportunity to showcase their work.
Now admittedly Lord & Taylor doesn't rank high on my list of shopping meccas. But what they lack in general merchandise they make up for in an amazing dress and shoe department. I went there today to search for a dress for an upcoming wedding I am attending and they staff was very polite and helpful. After what seemed like a million dresses i tried on, I found the perfect one (though it was too big), but have no fear, Alterations came to the rescue and will have my dress ready for me by Friday. How Fab!
Lord & Taylor Circa 2009 is MUCH BETTER than over-rated Bloomies!!!
"Lord & Taylor HAS merchandise as fashionable or more so, in every single category!"NARS,UGGS,Cole Haan,Hudson,Joe's Jeans,Bruno Magli,Allen Edmonds,Nicole Miller,Juicy Couture,Laila, Laundry by Shelli Segal,Bobbi Brown,Michael Kors,Ralph Lauren,Calvin Klein,Ted Baker London,Lucky Brand,Marc Jacobs,Betsey Johnson,DKNY Donna Karan,David Meister,Miss Sixty,Max & Cleo & MANY MORE!
And the salespeople are very NICE & HELPFUL, in Manhattan!!! Not that phoney hip attitude crap you get at Bloomie's-the store named after some grandmother's pantie's!!!
If you want to pay more for the same thing at Bloomie's & get treated like crap,than go right ahead. But you'll be broke faster & stupifiedly stupid.
Lord and Taylor makes Macys look like Jerry Springer's trailer trash.
I went in search of gifts for people on my 'nice' list. Anyone on my 'naughty' list gets a gift certificate to Wendys http://www.yelp.com/bi...
Got a solid foundation of Christmas presents here at a discount (thank you, friends & family coupon) and might have bought a few things for myself, too.
This store is so organized you'd never know it was smack dab in the middle of Manhattan. I truly enjoy shopping here. The brands are high end and the buyers have got it together-there are fashion forward items mixed in with classic pieces.
BONUS: the bathrooms here are clean, well-stocked with TP and sit worthy, which is a rarity in NYC, land of squat-only bathrooms.
How have I not been in here and had a long thriving relationship with this place by now??
I've worked 2 avenues away from Lord and Taylor's for one year now, and I set foot in this place for the first time two weeks ago. Silly me, I expected to walk out with nothing, but I left with 3 large bags loaded with goodies. Their merchandise is magical. Be forewarned, "I'll just try it on for fun" does not work at this place, you will not be able to put it down!
They may not have the largest store around, but there are plenty of designers and labels on their racks. I love love love their BCBG section on the second floor. Other pros:
1. Very friendly and helpful sales people
2. Organized racks
3. Easy to navigate
4. No large crowds
I'll be back after my bank account recovers.
I'm too young to really remember B.Altman, but this musta been what it was like; professional service with a smile.
Organized and well-stocked shoe section? Check.
Crowd-free, even during prime shopping times? Check.
Nice cashiers who will give you 20% off coupons if you didn't bring yours? Check.
Great men's floor with tall sizes? Check.
Multiple clean and easy to locate potties? Check
A large floor purely devoted to black-tie event dresses? Check.
Leather chairs to rest your weary ass after shopping all day? Check.
Yummy cafe for 'ladies who lunch'? Check.
My unyielding patronage? Check.
Macy's - Step ya game up!
Growing up, the Lord and Taylor's near my house was crap-tastic. It was full of out of fashion clothing and overpriced stuff.
In NYC, well, it's still overpriced. But there are some cute things here if you're into that kind of shopping. You know, the "I must have it no matter the cost!"
Things are neatly laid out, easy to find and the salespeople are helpful enough. There are places to rest your weary bones and admire some bitchin shoes.
went to a Y.E.S event here. Very well put on, great bar with champagne, and really good catered food, and a pretty decent goodie bag.
overall this store is good cuz its overlooked by the younger generation. not so crowded as a result, and much more stuff on sale constantly!
of course winter time displays are always a treat to tourists!
It's all about the Eastern European ladies here. Seriously.
I used to work only a couple of blocks away from Lord & Taylor's and have dropped way too many dollars over the course of six years, eyeing one beautiful cocktail ring after another. I decided to "meander" in on the way to a meeting while I was in town and just reacquaint myself with their jewelry selection.
This is where the Eastern European ladies behind the counter come in. They don't cajole, they don't flatter. They smile knowingly and say: "You like the ring, eh. It's very pretty, a young girl like you (okay, okay, I know I still look like a kid). Here, let me take it out of the case, and you try it on."
Nobody can hook me in like those old ladies. Forget the young beautiful things selling makeup at Bloomingdales, the elegantly dressed men spritzing perfume at Saks Fifth Avenue...those old ladies of Lord & Taylor. The perfect salesperson isn't the one with the honeyed tongue, it's the one with the grandmotherly demeanor.
I will start off with the positive....great shoe sales. Other than that, whatever. People have GOT to get over themselves.
I had to get a shirt for my husband, who is so not a "suit". We were going to a party. A friend of mine told me to go to L&T to get the "no iron" shirts. We live nearby, so I figured it was a good idea. So, I go in, the first floor is mobbed. I walk over to the escalator and see that the men's floor is at the very top. So I go up. As I go up to each level, I see that it's completely empty....which can be nice in a dept. store.
Well, I get up there and was immediately overcome with this sense of "how did you get in here?" It's as if there was a secret handshake I should've known. I went over to a salesman and asked him about the shirts, and I swear to you he said this: "You should be on the first floor." Now, to be fair, I did ask where to find this particular shirt, and that's where it was. But as he said it, he did this thing to his face. Like, ya' know....twisted it. I kind of just gave him a knowing smirk and continued to walk around the floor, just to piss him off.
Guess I forgot to wear my Prada flats. Oh wait, I forgot to BUY my Prada flats.
The first floor is fun, tourist-y wise. They have cute shopping bags, so buy something just for those. The shoes are great. Everything else, you can get it in Macy's and without the attitude. Ok, Macy's can be nuts, but just don't go to the one on 34th St.
Although at times they can be pricey, always check out their website for coupons -- which during sale time can be extra good!
$350 dress for $35? Yep deals do happen.
I do wish they would add some more fashion forward looks to their men's department.
While shopping in Manhattan last week something told me I should stop by Lord & Taylor. Sure enough I walked out of there with 2 handbags and 3 pairs of shoes and the best part of it all is that they were all on sale. I got a DKNY bag I had been looking for at more than 50% off as well as a Francesco Biasia bag for a fraction of the retail price. Not only were they on sale but the sales associate gave me an additional coupon.
The shoe department is awesome as stated in previous reviews. I pretty much found everything I liked in my size which is generally unusual everywhere else whenever there's a sale. I used to stop by here on my way home when I worked in the City and this was always the case.
Definitely worth checking out!
Lord & Taylor always seem pretty isolated apart from Macy's and Bloomingdales. I don't know why - they're a bit more pricey than Macy's and a bit cheaper than Bloomingdales. Their customer service is pretty great - they care a lot about their customers, especially at the cosmetics counters - they give you samples, even if you're not buying anything and if you do, they add a lot of freebies and wrap your stuff well! I do love their sales though. Try avoiding their shoe salon if you're impatient - they have some great shoes but it TOOK forever for me to get my shoes!
I was recently reminded this week of how wonderful the shopping experience can be at Lord and Taylors.
sigh..I don't work anywhere near L&T anymore... somewhere my wardrobe and shoe closet just screamed.
I did my entire Christmas shopping in one shot here one year. It was a feat I have since then not been able to accomplish anywhere else.
-The staff is great at their jobs, no attitudes whatsoever and willing to find that size for you.
-The brands here are the same or similar to what you would find at Bloomies.
-Virtually no crowds, except when there's a shoe sale.
Talking about shoe sales, they are a diamond in the rough when they happen.. so keep your eyes peeled and make a beeline here if you're ever looking for those perfect boots. Too bad cause I bought them here last season.
Sorry, Bloomie's. I'm still entirely loyal to you, but there's one thing that only Lord & Taylor has that you and all other department stores in Manhattan don't.
It's SEE'S CANDIES.
Lord & Taylors carry the beloved See's assorted chocolates, truffles, nuts and chews, peanut brittles and lollipops that aren't exceptionally gourmet or exclusive (and not even fresh as the ones here have all been pre-boxed and presumably shipped from California), but they're my uber favorite sweets since childhood. We always have a box of See's somewhere in the kitchen.
The first-floor cosmetic department is beautiful, too. In my opinion, the best among all others in the city in terms of the layout, customer service, inventory... The other floors are worth strolling around as well, though for serious shopping, Bloomie's more fun.
Seems like a nice enough place to shop at. I didn't notice any snobbery on the part of anyone working there. In fact, I notice the employees to go out of their way to add a smile and be nice to the customer. I admit, I only came here because I work here and got a bunch of discounts applied this week. I don't work on the floor and don't usually shop here, but it was much more pleasant and neater than Macy's.
This place rules. Everyone thinks it's for old people, so they never go there. Makes for a much nicer shopping experience.
There's still an old-person section in the back, but their men's department is awesome. Lots of great designers, and awesome sales.
The biggest problem with L&T is their elevators. They make me nauseous.
You know, given the location and their history, I just cannot understand how they continue to be so super un-hip... I mean, come on, you are on Fifth Avenue, right in the middle of it all.
You step into the store, and you are back in the 1970s--not even the 1980s, with dated decor, dated/cheap/nondescript selections, old, dingy building that needs some good scrubbing, and sales people who'd rather be taking a nap.
I am not sure what some people here have been smoking to even suggest that this store is in Bloomies' league--but, like any good New Yorker, I know my Bloomies, and L&T is NO BLOOMIES in ANY stretch of imagination.
Nuns and "ladies" shop here, but so do I.
Hip, SCHMIP: I like it!
Charge customers receive constant coupons.
I love L & T, esp. Kate Hill line…
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If it weren't for receiving a yearly gift certificate at work every Christmas, i wouldn't have come into this store. Ever. I have this preconception, from the looks of it, that its snobby and pricey inside. I was right. None the less, the times i have been coming in to use my certificate i have been received very cordially and warmly by the staff that has helped me. They seem fairly dedicated to provide good service and to find something for you. Even if you cant afford it.
The several levels of store are packed with expensive signature outfits and the like. Seasonally they put some knickknacks here and there sold at a discount... these i get if they suit me. Tonight wasn't the exception. I am pleased with the service i have received as well with the environment of this very elegant and comfortable store. I might not spend my own money here but i have been able to comfortably buy using the afore mentioned certificate. Have a good night people. Don't spend all the money in the same place.
One of my favorite places to shop. I almost always find exactly what I am looking for, and their sales are usually unbeatable. I happen to like this location, especially in the evenings, as it's not too crowded and you can really shop in peace. Beware of the endless amount of floors, though (I think there are 9... still not as many as Macys).
Their Context & Identity lines used to really impress me but lately they've been kind of drab. I usually go there for the shoes, accessories, lingerie, and outerwear buys.
Very pleasant shopping experience, fun for the whole family.
One more update:
I added another star because of the excellent service from the personal shopping service that's open to ALL (hint, hint). That and the fact that they had a cashmere sale, and I got a couple of nice sweaters for a very nice price.
UPDATE: original review below...
I went back to Lord & Taylor today with my friend. She was upset with the shabby treatment I had received and we went to return the dress that I had bought for her as a present.
We bumped into someone who I thought was a manager; turned out to be a personal shopper. She asked if we were being helped, and I told her my tale of woe, below.
She scooped me and my friend up, took us to the personal shopping lounge, and assisted us. My friend ended up with THREE nice items. And Lord & Taylor ended up with another star from me. And if you go to L+T's looking to shop, call up and make a reservation with Vicky Ioannou first. She's great, and is the only reason why I'd ever go back. Well, that and the fact that their cashmere is the best woolen deal in town.
***ORIGINAL REVIEW***
Lord & Taylor used to be the kind of place that my Grandmother would feel uncomfortable in - too rich for her blood, she'd say. Today, well, she'd look down on the store.
I went in this past weekend to buy a dress for a friend. I found a nice one. I went to check out.
The salesperson took the dress out of my hand, and put it back on the rack. I looked at her, puzzled, and said: "Um, I'd like to BUY that, ok?"
She looked confused, then embarrassed. She had pigeonholed me as some non-customer, and had been giving me the bum's rush.
This made me feel badly. I looked about as average as average could be, and no different that the tourists thronging about. I still have no idea regarding why she wanted me to leave.
I called to complain. A sympathetic person insisted that they'd get right on this. That was two days ago. So much for customer service...
Lord & Taylor is the best department store in the city. Located a short hop from Bryant Square Park and a nice walk from the 5th/Rockefeller center madness, L&T is what department stores used to be- departmental with each floors having it's own vibe and targeting a different customer. Want plus size fashions? Head to the 10th floor. Want high designers like Donna Karan and Ralph Lauren blue label, head to the third floor.
Speaking of designers, for some reason a majority of the shopping public think of L&T as the store for little old grannies. Now, that may be true... if granny rocks True Religion jeans and Vivienne Tam tops. Lord & Taylor has a great deal of fashion, although not as much as a place like Bergdorf Goodman. But unlike at Bergdorf, you can shop at Lord &Taylor and have enough cash to pay rent
P.S. the store offers free coupons, available online, for everyone to use , even those of us without a L&T credit card.
L&T is the best. Stylish clothes (Ted Baker, the new 1826 line by Joseph Abboud, Cole-Haan, and upscale standards) that are reasonably priced. No junk and no overpriced anything. Lots of sales and you get great deals if you get a L&T credit card. LOVE IT.
I always seem to have great luck here. I find shoes on sale, jeans that fit, and sunglasses that are actually in my price range. The store is neater than Macy's and presented as slightly more upscale.
The only negative I can mention is some irritating sales-help behavior. The shoe department is commission driven and the employees try to poach each others customers. It is a very unattractive practice if you get caught in the middle. Fortunately, the staff usually ignore me and will instead lock onto women who are lugging coach bags.
Lord and Taylor has come a long way in the recent years. This is a great place to find a bargain because there is usually always a sale and a coupon circulating around.
This location is huge with multiple floors. I came here during the winter once because they put a coat I had on hold from another store. It's so easy to get lost in their sale racks -- everything is organized and you're bound to get a few more bucks off than the ticketed price. Be careful with your wallet.
While Lord and Taylor is not upscale on the level of Saks, Barney's or Neiman Marcus, it is certainly trying to attain a higher level than say Macy's. Over the years, they've begun to stock bigger brands like Kate Spade, Coach, Marc Jacobs, BCBG, Hudson, ABS, and so on. Though, it may seem over whelming at times because of its huge size and high traffic, it's always worht checking out and scoring a bargain.
Earlier this year I got caught in one of those lovely torrential downpours that will literally drown you in the space of five minutes. Wind, water, craziness. New Yorkers lost it. I knew I couldn't brave such a storm, so I ducked into the vestibule of the nearest store - it happened to be Lord & Taylor. The rain did not stop and showed no signs of stopping. I decided to suck it up and buy an umbrella - I was in a store, after all.
I didn't want a cheap deal that would break after three uses. I hate wasting money and, in that downpour, it would have lasted 3 minutes. Feeling doomed to paying a high price, I went to the umbrella section. the nicest saleswoman told me where to find the sturdy models and suggested I get one from the men's side if I wanted an oversized one. She pointed out a Totes model that fit all my criteria. I feared to look at the tab. Salespeople always suggest the most expensive items, right? Nope. It was only $22 and highly recommended by the staff.
I've rarely had such a pleasent experience - I went in looking for something, knew the specifics of what I wanted, was led to that thing, and was not pressured into getting something that cost more than I wanted to spend.
A few months later I had to go back because my lovely umbrella had been stolen. Again, I got a very nice salesperson (a man this time) who not only flirted respectfully with me but even went out of his way to give me a little discount (since the new umbrella was a whole $3 more than my last one - oh gasp).
The next time I need an item from a department store I will go here. Maybe the salespeople in umbrellas are particularly nice, but I suspect it's more widespread than that. And I'm pretty sure the prices won't make me cry, either.
Enormous, quality goods, nice sales, and helpful (and unsnooty) salespeople. Not nearly as crowded and crazy as Macy's, either, albeit slightly more difficult to navigate.
Great department store for women in particular. The merchandise may not always be neat (beware of sale time, which pops around often), but there are bargains to be had.
Sign up for their email savings program (the website is terrible) and print out your coupons before heading to the store - you will save a lot of money.
Be patient in the shoe section.
Hit the children's floor for a variety of styles and prices - there is a little bit less to choose from for boys (but that seems to be the case in most children's sections I find).
I love Lord & Taylor because it's upscale like Bloomingdale's but not as much of a mob scene. And of course, it's not a total train wreck like Macy's. Plus, they really do send out those 15% off coupons all the time, so I'm always able to find something I want for a bargain. I got a Michael Stars tunic for $8 on my last visit.
This one-time uber-prestigious department store that catered to Upper East Side ladies who wore hats and gloves for every occasion no longer carries the cachet it once did, but with retail competition at an all-time high you can't blame them for trying to stay in step with the times. Bargain hunters who never would have dreamed of entering the front door now scan newspapers, mailers, and their website - in itself a sign of the changes wrought by moving into the 21st Century - for coupons to clip and keep so they can save up to forty percent on designated days. Big-name designer duds still fill many of the racks, but there's also a large array of lower-priced, contemporary styles for younger working gals - and guys - who brown-bag it every day. It's no longer on a par with Bergdorf Goodman, but it's still quite a few notches above K-Mart in quality and price. Four stars because I remember what it was when it was worthy of five.
best shopping experience i've had since moving to nyc.
the store was clean & extremely organized, the employees were helpful and friendly, and the sales rule. i love the new inventory technique with the shoes - great system!
awesome dress selection, and the sale racks are meticulously categorized by size.
and to top it all off... a cashier noticed that there was a coupon which applied to my purchase, and she got me one and used it, saving me about $30! yeah! totally rad.
I normally don't like to rate department stores, but L&T deserves one just for it's women's shoe department. I had the luxury of shopping with a kool chick who works there. I had never been there and I had an agenda for what I was looking for. I found everything and more... The women's shoe department was outta control. They have the BEST collection and I was so happy to find my size (5.5). Not only that, but their sales were amazing.. I'm a big fan of Nordstrom's shoe department, but I do believe L&T is a close first. I'm definitely returning soon.
Came shopping here the other day because I need a dress for an upcoming wedding, and it used to be a great place to go dress shopping for petites. Since the last time i went dress shopping there a couple of years ago, they majorly shrunk their petites dress department. Thankfully I managed to find a dress on the second floor.
Obviously I'm biased, since I work on their website. But they really do have great sales, even without my employee discount! Sign up for their email list and you'll get 15 or 20% coupons every week. Their dress selection on the 2nd floor is fantastic!!
I'm sure we have all heard the radio commercials with that Robert Verdi (sp?) dude talking about how L&T is "everyone's favorite store", and how its soooo young and hip, unlike the L&T back in the day. Well, if I see Mr. Verdi in the street i'm gonna head-butt the son of a b**ch for making me waste my time. Im on the hunt for some over-the knee boots for the fall and stopped in here to look for some and to kill some time before I had to head off to work. Well first off, the store itself stinks of arrogance. I have not gotten that many dirty looks since I was the Executive Producer for "Gigli". Granted I dress like I was the black version of "Blossom", but give me a break. Second, the shoes are way too overpriced. I picked up some cute boots that were almost 600 bucks. Hmm.....get these boots, or eat for the next month, decisions decisions....wait, if the boots are Leather I can eat them! But that would just be a waste of money woudn't it? Oh well. I will never go to L&T again.
I know it's not exactly hip to shop at department stores, but I love shopping at L&T because of the huge sales and frequent discounts and coupons. You can find edgier "downtownish" labels like Anna Sui as well as more mainstream fare like Free People, Roxy, French Connection, BCBG, DKNY, etc. Their shoe collection on the 2nd floor is great--whoever is their buyer sure knows how to find the best shoes in the collections. Expect Michael Kors, Steven, DKNY, Betsey Johnson, Via Spiga, Coach, Calvin Klein, etc. Not as crowded or crazy as Bloomies (although not as many "hip" designers) but great for good prices.
Neighborhood: Chelsea
Category: Department Stores
Neighborhood: SoHo
Category: Department Stores
Neighborhood: Upper East Side
Category: Department Stores
New York, NY
Category: Department Stores
Neighborhood: Midtown East
Category: Department Stores
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