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Longo Toyota
Rating Details »
- Hours:
Mon-Sat. 8:00 a.m. - 10:00 p.m.
Sun. 8:30 a.m. - 9:00 p.m.
60 reviews for Longo Toyota
OMG this place is awesome!!! They are the shit when it comes to taking care of your car. Tom Ryan is the best SERVICE Manager ever. And Joanne they finally promoted to her new position. I love this place they always go above and beyond what I think a dealership should do. One time I sat for 4 hours waiting for them to fix it. I was told they ordered the wrong part. They sent me home and I got a check in the mail for the wrong part that was ordered and they fixed my car at no charge to me? WOW!! And they are all so dayumm happy over there makes me wonder what is up with this place? Sometimes I think its the happiest place on earth! lmao! Anyhow thats my two cents worth. If you have to have your Toyota worked on go to LONGOOOOOOO!! You wont be disappointed. I never have been.
Sarah Hart
This is a review of their service department only. I used to bring my 2002 Toyota Tacoma truck for major service here and I noticed that their pricing is not consistent.
2005 - 30K service - paid $313.87
Oil Change
Replaced: Air Filter, Trans Fluid, Differential Fluid, Engine Coolant and Spark Plug
Inspected: Brakes, Exhaust System, Steering/Suspension
2008 - 60K service - paid $387.11
Same exact service above EXCEPT I declined the Differential Fluid replacement. It could have been $449.70.
So basically, they jacked up the price for the same exact service by 43% ($135.83).
For major service, I advise that you better go through each of the items that they will do and be cautious of their pricing. Also, always follow the owners manual NOT the advise of their "Advisors." They used to have OK service pricing for a dealership.
I went for 30K service on my Toyota camry.
-made appt for Sun 10 am
-arrived 9:56 am, barely any cars there being work on
-promised done by 1 pm
-car not ready until 3 pm (a total of 5 hrs!!)
-and processing paperwork alone took them 1 whole hour after I was told car was ready.
-complained to cashier about delay, excuse given : "Busy day"
-complained to service manager, excuse given: "Busy day"
-what the heck?! what's the point of making appt?? When I got there in the morning, I barely see any cars being worked on, those who came later than me actually left an hour or two earlier!!
Comment from Kary L. of
Longo Toyota
10/5/2009
Dear Sean, Thank you for your posting on YELP regarding…
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This is a copy of an email that I had sent to the dealership. This place rocks! You will not get more excellent customer service then this place.
Mr. Rudnai and Mr. Seipel,
I wanted to share my wonderful experience that I encountered at your dealership. If I may, please allow me to give you a little history on how I ended up at Longo. I made the mistake of trusting my 2002 Camry LE with my mechanic that I have used now for 8 years. I needed a rebuilt engine, well that was what I was told anyways, and he took it to an engine shop in Pomona, CA. Well, that is when my nightmare began. To make a long story short, my car ended up going back and forth for about a month to the engine shop. The car at 2000RPM and 4500RPM would make noise,shake and vibrate. They said they tried different parts and basically told me that there was nothing else that they could do. So I lived with the noise and the shaking for a good month in a half. I had already decided at that point that I most likely would be buying a new car in 2010. I thought to myself, "why not take it to a dealership?". I did not want to take it to a smaller and local dealership and honestly, I was hesitant to go to a dealership due to a not so good encounter with Glendora Toyota a few years ago. I told myself that I would never go to a dealership for car service. Well I had heard of your dealership before so I went on your website. Wow, I was impressed to say the least! When I saw that you had the #1 technician, I knew I would be in good hands. I went on your website and filled out "Ask the Tech" and I explained my problem. I was thinking that maybe someone hopefully would get back to me the next day. Boy, was I wrong! Billy Stewart responded to me in about 10 minutes. I was so shocked! We emailed a few times back and forth and he said to come in and he would help me. Well that was just the beginning! When I arrived at the dealership I pulled up along side Young Tea. He was so friendly to me and asked why I came in and told him that I was there to see Billy and he took all my information and called Billy. While I waited for Billy he carried on such a friendly conversation with me and told me that I was in good hands. He was not kidding. Billy greeted me with a smile and a warm hand shake and then we went for a test drive. When we came back, he put the car on the lift and showed me some things that were not right with the car. When I saw missing bolts I wanted to pass out and felt not so safe anymore in my car. He worked on the car a bit before passing the torch over to Mariano. Billy sat with me and told me things he found. What I really want to get across to you both is not once did he make me feel stupid that I got taken at the engine shop and he generally was concerned about my car. Billy spoke to me so kind and in words that I understood and explained everything to me. He made me feel at ease. Billy passed the torch to Mariano. I felt so honored that he was working on my little car. Time passed and I was now on my 5th hour at the dealership and Young came in and explained to me that Mariano was still working on the car and was finding things as he went. Young said that he did not want me to wait anymore and when he told me that he was going to give me a rental car I almost fell over. I honestly did not think it could get any better! The next morning Young called me and explained all the work that was performed and told me about all the work that Mariano had put into my car. To just say thank you just did not seem enough. I was so appreciative of everything that I wanted to give them something. I went to a local bakery and brought Young and Mariano some cookies. Not sure if they shared, but they were their cookies to do as they pleased. :) I just wanted to let you both know that because of Billy,Mariano and Young, my attitude toward a dealership has been changed and they have restored my hope that there is exceptional customer service out there. I am now a loyal customer of Longo and I will come there to even just get a oil change. I cannot stress enough the appreciation that I have for these three (3) individuals. It goes way beyond that they fixed my car. I know that my loved ones and I are safe now! Please know that you are so fortunate to have these fine men working for you. Thank you just does not seem enough!
Sincerely,
Marla Charroux
I bought my first car and didn't know really what to expect, but Longo did the job best. They were able to answer all of my questions and help me through the financing process. Leo Olmos is a great salesman and was there to answer any questions I had along the way.
My experience at Longo was more than I could have ever hoped for. It was extremely smooth and they had virtually every car there is to offer new and used so you have the selection to fit in any budget.
My experience at Longo toyota was more than I could have hoped for. The salesman (Bobby Lee) that helped me was exceptional, friendly and knowledgeable. I would go back anytime to purchase another car unlike some other dealerships where the sales people are so rude and then they expect you to buy from them, think again.
And I shouldn't forget to mention how fast the transaction was at Longo Toyota. Including choosing and test driving the car it took 1 hour and 45 to leave the lot with my new car.
I see some people complain about service, but you know not everyday can be a day in paradise, so take it easy on the people there.
Longo for life!!
Best car buying experience ever. Called before I came to make sure they had the pre-owned car I wanted, went over, met with the salesman who was so friendly (his name is German--pronounced "Herman," I believe), and walked out with a brand new car.
They were will to negotiate and every step of the process was fantastic.
I decided to come to Longo after reading everyone else's reviews not just of Longo, but of the nearby Toyota dealers, none of whom have the rating that Longo does. Probably for a good reason, too.
I wouldn't shop anywhere else and would highly recommend German as a salesman!
One of the benefits of being out of school and working full-time is being able to buy stuff. This is where I went when it was time to buy my (first) new car.
Having previously gone to another Toyota dealership and finding the sales personnel there to be slimy and pernicious, the staff at Longo was, in contrast, a breath of fresh air. Leo Gonzalez is the salesman we worked with; Leo has the patience of a saint and was kind and honest. He didn't try to upsell us and listened more than he tried to deliver a sales pitch (actually, he really didn't "pitch" at all, just answered our questions in a very forthright manner).
I got the car that I wanted, and I got it for under the sticker price. Plus, there's a Starbucks here. Enough said? It's a bit of a drive from south central Orange County to El Monte, but worth the trip. I would highly recommend going to this dealership, and specifically working with Leo G. I was very happy with my experience at Longo. Another yelp sponsor business on point!
Longo puts other car dealers to shame.
This business is a class act.
We recently did business with them and it was a class act experience. Especially Dean Taylor. Looking for a salesman that will treat you right and not play any games with you? Dean is your guy.
I did not want to go through the hassle of the back and forth shopping and dealing and such, so I did my homework online, contacted Dean through their internet site, and I immediately heard back from him.
It was a very pleasant experience and for that Longo has won over future business when the family is in the market for another car.
Keep it up!
I got a free oil change for attending one of Longo's new toyota owners seminar. I went for the oil change and had around 20 to 30 dollars in change in quarters, dimes, nickels...etc. in my car. GUESS WHAT TWO DAYS PASS AND I NOTICE ALL MY CHANGE WAS GONE!! THE SERVICE WORKERS STOLE MY CHANGE WHILE DOING THE OIL CHANGE.....DON'T EVER DO ANY OIL CHANGE LONGO, THEY WILL STEAL YOUR CHANGE IN THE CAR!!
THIS IS THE WORST OIL CHANGE EXPERIENCE I HAVE EVER HAD!! SAY NO TO LONGO!!
1 Previous Review: Show all »
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3/12/2009
i just bought a prius and i love the car but i overpaid at longo toyota...i overpaid about… Read more »
Comment from Kary L. of
Longo Toyota
9/28/2009
Dear Keanu, A private response was sent to you on the week…
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Too bad there wasn't a no star option.
This place lacks customer service. The guy at the dealer asked if I was buying today. I said no, just testing out the car. He sent me to another direction. Then I was bounced back and forth between departments.
Their price is no MSRP, they up like 1 to 2k on the vehicle. Took my business to Puente Hills Toyota instead. This place really need to start working on evaluation cards on their employees.
Comment from Kary L. of
Longo Toyota
9/3/2009
Mylingh, Thank you for your posting on YELP regarding your…
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They could totally have better customer service. I had first e-mailed a sales rep back in March asking about general information. He wouldn't give me any information over e-mail, but just said I should call him or come on in. I came in when he said he would be working and we spent half an hour talking. No pressure to buy anything so that was plus. In the end, I wanted a new 2010 model so I put my name on a waiting list and handed over a deposit. He informed me that my car would arrive at the end of April. I was pretty excited. A couple weeks later, he called to say there was some sort of mistake and my car would be going to someone else. And assured me that the next car would be mine, arriving in early June. I, of course, followed up when the time came and I still not heard anything. But I was informed there was no "concrete" date set for when I could expect the car. I think I followed up once more at the end of June and was given another vague answer. After that, I pretty much just gave up hope. Good thing I did not NEED the car. But I just hate being given the runaround. I didn't mind waiting for the car itself, I just wanted a definite answer and not to be lied to.
The bad customer service doesn't just end there... I finally got a call in late August that my car had come in. So I made an appointment to come in, look at it, and sign the paperwork. Warning -Don't come in on a weekend because they will be slammed. Also it must've been the worse weekend to come because it was the end of Cash for Clunkers. But still, I had an appointment so I wasn't too worried. I checked in with the receptionist and sat down to wait. Luckily I brought a book with me. I had a third of it left so I read that and was so engrossed in it that finished it up in hour. Still no assistance an hour after an appointment? Ridiculous! I complained to receptionist who proceeded to page my sales rep. I heard at least 3 pages over the intercom. He finally showed up 25 minutes later. Another 5 minutes, I would've waited an hour and half and I probably would have left. And then during my appointment, my sales rep seemed very distracted and helped at least 3 other customers. I understand it was busy but we probably spent two hours doing a half an hour amount of paperwork. Don't get me wrong, he's a very nice and friendly man. But just was not very attentive. Finally I got shuttled off the financing part. I waited about half an hour, but Nenita, who helped me there, was very nice. Finally got out of there 5 hours later. It was such a long afternoon. Also I opted for delivery of my car a few days later. And it was a very brief meeting with another sales rep. He didn't really explain everything but I still signed the delivery checklist upon his prodding.
Also it didn't come with the floor mats, which they said would be mailed to me a few days. But they ended up sending the wrong trunk mat after a week. So I just ended up going back to the dealership to return the trunk mat and pick up the interior mats. They didn't have the correct trunk mat in stock so it would need to be mailed to me. I finally got that after about 2 weeks. I love my car though. There was a free new owner appreciation event thing that moved along quite well, was informative and came with a free dinner. I also got a complementary 30 day/1,000 mile inspection that was pretty easy and took less than 45 minutes. Although even at 7am on a weekday when it opens, there was a line at the service dept. I can't imagine what it must be like throughout the day.
Comment from Kary L. of
Longo Toyota
9/30/2009
Dear Alison, The CARS program brought in a significant…
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Ok so I don't do this often but I needed to let you know this place rocks! The people there are really friendly. I waited in their waiting area and it had everything. A Starbucks, Subway, Computer Room, Sirius radio area, free WiFi and TV's and newspapers. It was probably the best time I have had at a mechanic shop. Since I wasn't pacing around waiting to leave. The time flew by and the cashiers where all funny guys. I'm definitely going back. The last shop I went to had nothing compared to this.
After being tramatized and horrified at several other toyota dealership, this place is one of those that you could test drive cars without feeling like you are being pressured to get yourself ripped off by the salespeople.
I was looking at certified used toyotas and the guy that ended up helping me, Jimmy, was very helpful. Although I eventually bought my car elsewhere (they didn't have the car with the specs and price I wanted), Jimmy made it a point to call me when new inventory came in.
This is how dealership should do business: treat your customer right. It's amazing this simple concept is rarely followed in this industry.
Had an appointment at 10am on a "busy" Friday for 15k service. My service manager said I'd be done by 1pm, but by 11am I heard my name called! They also accept competitors coupons! Awsome!
1 Previous Review: Show all »
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7/7/2009
Internet Sales Department:
After doing months of research, we decided to get our '09 Camry Hybrid at… Read more »
Review for the Service Department only.
These guys do a great job. There's lots of service writers and don't push you much to get additional services.
I bought my Prius here in 2006 and have been bringing the car here for service ever since.
They have a express oil change that they promise to get you finished in under 30 minutes. It costs $32.99 plus tax. I've had several different service writers and they all have been efficient, explain items clearly and give you a good estimation of both cost and time to complete.
Today, I got a chance to see the new 2010 Prius. It looks nice.
Cheers!
Comment from Kary L. of
Longo Toyota
7/2/2009
Dear Mitch, I wanted to thank you for your kind words about…
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I do not consent to the use of my personal information for this posting, and if you are going to use my name at least spell it correctly
also Still have not received my refund for the bad tint job you promised many days ago
1 Previous Review: Show all »
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6/2/2009
Nothing special about Longo except for their size and high volume fast food mentality, in other… Read more »
Comment from Kary L. of
Longo Toyota
9/16/2009
Our company had the pleasure of talking with Mr. Liu, on…
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Yelpers rejoice. Longo manager sent me a personal message and assigned me a sales guy. He actually lowered the prices but still not enough to convince me. The explanation of the alarm is that customers want it and I could have it removed.
I would give them a 3 or 4 but the prices they gave me were still too high and i check my stats with CR/Edmunds/Kelly. I give them credit for trying to get my business and taking a personal interest. I still think the gap between the price they paid and what they are making you pay is too much - BUT - they did respond to customer dissatisfaction. If I go in to buy a car - im guessing they might lower the price more.
1 Previous Review: Show all »
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5/5/2009
Is it possible car dealers are reviewing themselves? I don't know. I didn't buy a car. I didn't go… Read more »
I come here whenever my car needs basic service, like an oil change. I like that they have free wi-fi. They used to have Super Smash Bros in the Kids Section. But the wait is usually a couple hours and it is very expensive. Their 5K mile service is $90+ now when a simple oil change can be had at $20 elsewhere. And of 2 out of my last 3 trips, they didn't give me my inspection sheet. I asked the cashier where it was and he told me to ask my service manager, who would then ask the mechanic to write a new one. I talk to the service manager, who then goes to the cashier and asks him if he has a copy. The cashier promptly pulls up a copy for him to give to me. What the heck. Some also aim to please, though. The service manager called me to ask if I was satisfied with the service and I told him I was not. He invited me back for a full tank of gas.
Comment from Kary L. of
Longo Toyota
9/9/2009
Gary L, Thank you for choosing Longo Toyota/Scion to…
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Wow 5 days after the review below, my internet experience was BRUTAL. I dealt with a guy named Derek, he tried to change the car on me, had to show him the stock # he sent.(he wanted to give me SE at the price he quoted a XLE 6 cyl for) He then tried to change the price, the whole thing felt like a bait and switch. I used his offer to get another dealer to match.
Thanks for the offer, you got me a good deal somewhere else, just wasted a lot of my time.
Comment from Kary L. of
Longo Toyota
9/9/2009
Earl, Thank you again for your review. We are committed…
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A little patience is all you may need...
My family are long time Longo fans and continue to be so, especially after the incident below.
Last year I returned a leased Tundra Double Cab and there was an ongoing problem with the CD Changer that was never resolved. A few months after I returned the vehicle, I received a nearly $1,600 bill from Toyota Financial Services (TFS) for replacing the CD Player.
I contacted TFS and they told me to take it up with Longo. I did, after some patience (on both sides), I got the issued resolve through Mark Seipel, the Fixed Operations Manager. He was very professional and efficient. I wound up not having to pay one cent.
If you are going to purchase or service a Lexus or Toyota, Longo gets my highest recommendation.
I've come here twice in the past 3 months for body work and everything was great. I live in WLA and it was totally worth any hassle it took for me to drive out to El Monte, and I hate driving.
First accident. Parked my car on the street and came back to find someone hit it bad on the front bumper. So I ask my friends Edmund L and Jason G for some advice where to go and they both hands down say Longo is the best. Insurance calls them up and I work with a service advisor George (if you want his last name pm me) who was very diligent in getting back to me whenever I had a question or anything came up. I went to pick it up and was really impressed with facilities and how clean everything was. That's probably the most impressive aspect - appearance. George walked me through what as replaced including the front bumper that had my carpool sticker on it. I had forgotten to ask for it back, but he gave me the link to the form to request replacement stickers on the DMV website. No problem, I drove away happy and still had my three rear bumper stickers.
Second accident. It's a good thing I put off applying for the new stickers bc on Christmas Eve, my father in-law runs into my back bumper. Take it back to Longo and again work with George. Same story, everything went well and this time I had remembered to ask for the stickers. Went to pick it up, but they only gave me 2 stickers back saying the 3rd was unrecoverable. But again, I had the form, so no problem.
If you're like me and are dealing with HOV carpool lane stickers, make sure to ask Longo for a letter typed on their letterhead that states they destroyed any remaining stickers that was not returned to the customer. I've been sending and resending my application to the DMV and they need this if you don't have all the stickers. George immediately knew which letter I needed and said they even had a template for it. Kind of made me wonder why he didn't offer that in the first place. One other not so ideal thing is that the turnaround time is a little slow. They're very popular, but both repairs took more than a two weeks for each one. It was fine by me if it means they get the job done right, but some people may not be as patient especially if they don't have a replacement car.
Very happy to work with them again, although I hope that I don't have a reason to. = )
I have found the service prices for this place pretty cheap. For the 60,000 mile service for my Scion I was quoted more than a hundred dollars more elsewhere. They have a Starbucks here which is pretty cool although the Subway there was undergoing renovations when I went. They have a large waiting area and there are plenty of places to walk around. Service took about three hours for me which is average for a 60 K, but basic service like oil change, tire rotations, fluid checkups, etc. should get you in and out pretty quickly if you make an appointment. Making an appointment was easy and the people there were all friendly. I think they also throw in a car wash because I think my car was cleaner when I got it back.
Former 1940s bomb shelter. Now, Toyota dealership with the biggest guest services department.
Pure pricing. I came in; test drove a car; chose a color; and Bluetooth was installed by the time I'd finished the payment and paperwork.
I hugged my salesguy goodbye.
Being the hip happening power couple in Orange County, my wife and I bought our SECOND Toyota Yaris last night. Because nothing screams life in the OC as does an exotic car like the YARIS!!!!
The first one was two years ago. Both times from LONGO Toyota. Both times from Frank Calderon in the Fleet department.
It is a low stress, almost haggleless experience.
We will buy cars from here for a long time.
Did I mention Frank Calderon?
Of all the necessary evils in life, buying a car is one I hate. Right up there next to taxes. But we needed a second car and decided to go back to Longo and our favorite salesman, Frank Calderone. I truly beleive he gets you the best deal (and still makes Toyota some money of course!). But it's a pleasant experience and we've walked away happy with both of our Yaris'.
It's a plus that they have a Starbucks and a subway on site. Victor in the service department was a big help too.
I would suggest calling ahead and making an appointment with Frank so that you've got a salesman in hand when you arrive.
I've been a Prius owner for about 4 years now. And I only take my car for service at Longo Toyota.
Not only do I get a dedicated service rep. Longo also offers free shuttle to your home and free movies if your wait should be over 2 hours.
Usually I just sit at the in house Starbucks to catch up on my reading or serve the net (WIFI access in the wait area too!)
Friendly, Professional and sometimes you can even get free tickets to sports event or their irwindel racing event. If you're lucky enough to get a service during the promotional time.
Highly recommend Longo Toyota to anyone who's looking to get good service. It is on the pricey side, but well worthy it for the level of service you get.
If you ever see a 2008 Gold Rush Mica Scion xB Release Series 5.0 on the road, there's a possibility it might be me.
After doing relentless amounts of research on picking a new car for myself, it pretty much came down to the Civic, the Mazda 3, and the xB. Seeing the RS 5.0 xB in inventory at Longo, it further sparked my curiosity. After a test drive, I fell in love and a few hours later drove 60 miles back to Ventura County with a smile.
Longo Scion (and all Scion dealerships) obey a "Scion Covenant" where they have pure pricing and no haggling. And while at first I thought it was kinda lame because it's always nice to get your stuff for cheaper, when it came down to it, they were already priced to sell and I really did appreciate the no-bullshit sort of policy. I knew exactly what each subtotal was for, whether there was profit involved and to whom it was going, and why certain taxes exist and why others don't.
I've never come here for servicing. I'm still less than 1000 miles on my xB and also it's really far from home. Even still, I think I'll come here for my 1000-mile check-up. They definitely hold their reputation as top priority and it shows in their dedication to customer satisfaction.
Review from an experience long ago, but it still sticks with me and I was reminded of it the other day.
Summary: the sales guy who first walks up to you is the one you're stuck with.
About six months before they came out, I decided I wanted an FJ cruiser. Signed up for the FJ forums, listended to all the rumors, got more and more excited. From the forums it sounded like Longo was one of the good places to order one and they were taking early deposits. So I drove on out there.
The first vulture on the lot to walk up to me, is the one I got stuck with, and he was an idiot. I'll call him "Salesdork". I knew far more about the truck than he did, and I'm certain I knew more about selling cars than he did. After asking around, he figured out how to take my deposit. Tried to talk me into a trade right then and there (no, I don't have a new car yet, I'm not ready to have you rape me on the old one, and I'm planning to sell it myself anyway). Told him specifically that I wanted a manual transmission in yellow or blue.
Later, on the forums, I learned that there was an "FJSales" guy there who was great to work with, knew what he was doing, and so on. I called him and told him that i wanted to be sure he was my salesman when it came time to actually buy the car and that I did NOT want to talk to Salesdork ever agan.
Two months later, the FJs started to show up. And a day or two later, I get a call from Salesdork telling me my car is there and ready. So that evening the wife and I headed down there (so I'd have someone to drive the other car home). Salesdork is the only guy there who will talk to me. So, fine, we get in the golf cart and head back to their parking garage.
The parking garage was dark. There were two models he could sell me - a black one and a bruise-purple one. Both were automatic with other options I didn't want. The manual Yellow or Blue ones might take months to get because people (like me!) had pre-ordered them. Oh, and I could test-drive the vehicles, we could only start them and drive them in and out of the parking space.
Sitting in the car, pissed off for wasting my time, I discovered that the visibility was utterly awful - like driving a cave (being in the darkened parking garage can't have helped!) The back seat was like the black hole of calcutta. The rear cargo area was tiny (and had a nasty-ugly optional speaker system that I didn't want), and overall it just felt cheap and I wasn't willing to pay full retail for something I didn't want. And my wife hated it.
Asked for my money back. Two days later, got it back (one single star for that, and because I can't give zero stars). Called their "FJSales" guy and explained the issues. "Is there anything I can do to fix this?" Too late now.
Drove down to Land Rover two days later and bought a low miles, preowned Discovery instead. They treated me reasonably and professionally and I got a great deal - about 2/3 of what I would have paid for the FJ for a far better vehicle.
This is one of those places that any time I drive by I give them the finger, and I sneer pretty much every time I see an FJ. Way to build customer loyalty, Salesdork.
some weird cold sales people here .. somewhat robotic .. big pet peeve of mine when the sales guy is walking so damn fast ahead of me, does he expects me to trott behind him lke a puppy dog .. i'm 35 years old and keep a fast pace, but this B.S. little power trip is a turn off .. took a test drive, and could not get any basic info about the car out of this guy, nothing, the gy was almost mute .. i will admit, that i do like their test route, which allows freeway access .. hey, it was not about the price, since i'm a Scion buyer and they had stock, but the salesman was non responsive .. when i asked him about the extended warranty, all he did was point to a sign regarding the warranty .. i was with a buddy and he was surprised that i did not ask for another salesman when this guy finaly first came up to me in the lobby
one star for the test .. i walked
Comment from Kary L. of
Longo Toyota
9/2/2009
Dear Bill, Thank you again for posting your review on…
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Longo Toyota is quite a classy establishment. This was my first time buying a new car and I was extremely intimidated by all the horror stories of people's car buying experiences. Out of all the dealerships I contacted and visited, Longo stood out from the rest. Dean Taylor in the internet sales depratment contacted me shortly after I e-mailed about the car I was interested in. He was very cordial and offered to schedule a meeting and test drive right away. I showed up late to our meeting and thought that Dean had probably moved along to another interested customer. But much to my surprise, after I notified the receptionist that I was there to meet with Dean, he showed up no more than 30 seconds later with a smile on his face. He spent the next hour answering all my questions and taking me for a test drive. When I came back to purchase the car the next week Dean made the whole process run smoothly, including handling all my Cash-for-Clunkers paperwork. The price could have been better, but I suppose it always can when buying a new car. However, the service can't be beat.
If you are interested in a Toyota e-mail Dean and set-up a meeting. Longo is an ace in my book!
I bought my car almost a year ago. I hear that the salesperson I spoke about in this review last August has moved within the company over to Longo Lexus. Not sure if he's still in the sales dept or another dept now.
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I bought a new Toyota Sienna van recently from Longo Toyota. I was impressed with this dealership from the very first time I walked in. No wonder they are the largest seller of Toyota's in the U.S.
It was a hot sunday morning and I was hoping to look at cars inside the showroom. The showroom didn't have any cars and had been converted into places to sit for customers. By the afternoon I understood why. The place was packed with people buying new cars.
My salesperson was David Tom. If you've ever bought a car from a dealership before, you know that the sales guys can be pushy, rude, and outright idiotic. Not David. He went out of his way to show us different colors and options and helped us get a better deal on the financing than I had gotten with an online loan company. He even made sure we were comfortable while we waited for the car to be cleaned up before taking it home.
The whole experience with David was a pleasurable one. Almost like talking with a friend than dealing with a salesperson. He helped us test drive a few cars, helped get us better financing (incredibly easy and painless), and had the car we chose prepped, washed, and filled up not only the tank in the new car, but also filled up the tank in the car I came in. That was nice since I only had a quarter tank left.
Even though it could take some time while waiting to take the car off the lot, there's no worry, they have a Starbucks and Subway sandwich shop right on the premises so you can eat or drink while you wait. There's even a couple of kids play areas to keep the kids occupied (my kids wanted to keep playing even after the car was ready).
If you're in the market for a new Toyota (they have lots of hybrids in stock), go to Longo and ask for David Tom. We had a very pleasurable experience.
08/22/2007
I got my car serviced here a few weeks ago. The whole thing started off nicely. There was a line [i had an appointment] but the line moved quickly. The guys that helped me were nice...I was originally given a 3-4 hour wait by the first guy..and then the second guy told me 2 hours probably..so I went inside their little lounge..and sure enough about an hour and a half later they called my name.
this is were the 'service? what service?' comes in..
they called my name over the intercom and had me pay and told me to wait outside for my car. they didn't have anyone tell me what they did to my car nor did they verify that it was my car when i went outside to my car. nor did they tell me why my car was making weird noises....
i think i'm going to go back to culver city for my service after this experience.
After shopping for a car on the hottest weekend to hit LA... it was seriously over 100 degrees.. I experienced a day of going to many dealerships to climb to the roof where they keep the cars to find they only had two cars in that model and nothing automatic. My dad who was visiting form out of town saw an ad for Longo in the paper.
I called them up and asked if they had the model, and color of my preference which they did HOARY!!! Drove over, they had the car I had asked about waiting out front for a test drive, loved it and then purchased it. The buying process was quick and to the point, the sales guy was friendly and since Scion has a no haggle policy there was none of that sketchy sales guy running to the manager and then changing the price on you. The helpful sales guy took care of it all from the moment I drove up to the minute I drove off in my new car.
I have not had any work done on my car here other than an oil change and a problem with my Sirius radio but if you have service done there that is scheduled to take longer than like 3 hours they will take you to a movie compliments of Longo (too bad I went in the early am)
addition: it has been a year and a half since i purchased my car and today (my birthday) I recieved a call from the manager of the dealership wishing me a happy birthday!
A year ago, I considered buying a Scion because I wanted something cheap, economical, and pretty. So I came to this dealership, looking for a test drive and possibly leaving with a spanking new whip.
After sitting in the waiting area and pestering the receptionist for an hour, a very cranky man came out with keys to a TC. He didn't say one word to me as we sat in the car. And instead of letting me drive on the streets, he pointed me around their congested parking lot. I know I have a lot of Asian/female stereotypes going against me, but do you want my effing money or what?
So being the concerned buyer I am, I started asking questions. Nothing complicated or anything; I just wanted to know about the different options available for the car. And do you know what that a-hole told me? "Go look it up on the internet." Effing unbelievable. So I told him "FUCK YOU VERY MUCH," stopped in the middle of the lot, and stormed out.
I love my Honda. Her name is Ceci, short for Cecilia.
What the heck is happening to our world when I walk out of a car dealership happy? It doesn't make sense, the powers that be must be dicking around with the chess pieces of life because it don't seem right. I am shocked and yet extremely happy at the same time. I don't know if I should do a cartwheel or check myself into a mental facility.
I didn't purchase my car at this dealership but I did get my car serviced here and was so frekin' impressed! I scheduled an appointment online and within minutes I got a call from the dealership confirming my appointment. I dropped my car off with Michelle Hernadez; she told me they could have it serviced in 2 hours and if there were any issues she would call me. Michelle called an hour later telling me I needed a new engine filter and a cabin filter. I green-lit the engine filter and told them to wait on the cabin filter, With the current fires and air quality, I might as well empty my used vacuum cleaner bag directly on the filter and that would be money not well spent in this crap-soup of an economic crisis. There was no pressure, they just changed the engine filter and I had my car back 1/2 hour earlier than they projected and I didn't have to stop by the hospital to amputate my arm or leg in order to retrieve my car.
For a seamless and painless experience, I highly recommend you call Michelle and let her know you found her through Yelp. 626-652-3604. She'll treat you and your car like family.
Keep up the good work Longo Toyota! Your relatives in Pasadena could learn a thing or two from you.
I'm writing two reviews, one for sales and one for service/parts. This is the sales review.
*****Sales Review*****
Longo is ginormous, with multiple multi-story lots of every Toyota you can think of. The selection is outstanding, and you should not have to wait for a particular model to be shipped from the factory. The sales staff will approach you, but it's not quite as predatory as some of the other neighboring auto sales joints. Again, large square footage, a Starbucks and Subway all right there within the sales complex, and in the back you can see about ~100 or so mechanics each with their own carport.
Confession: the context here is that I was ready for a Prius (my previous car was a '95 Chevy Cavalier I've had since high school, and I'm very close to 30 years old) and I believe all salespeople are out to gouge all of your money and then some.
That being said, the salesperson (Aaron) was courteous, friendly, and professional. They will drive you around, accomodate your needs, and find a car you may likely buy. That part was very pleasant.
As far as the negotiations, I tightened my sphincter and got a price $1000 less than I was hoping, which was great. Do your research on car prices, including Kelly Blue Book, and multiple other sites before you come here. Offer a price at least 15% less than the ticket if you have good credit and 10% if you don't, and then work your way up. If you're an actor, you can pull this off very well. I can't act to save my life, so it was a little awkward, but in the end was happy.
Afterwards, the procedure was relatively painless. A few forms and ID, signatures, and some mailings bombarded to your home later that you can easily throw away.
Docked one star for the change in tone the salespeople have when it comes down to actual money. He was very professional and I still recommend him to anyone, but there were a few scoffs and huffaws that he did on purpose, which put me on the defensive. However, I don't think it's any worse than any other large monetary negotiation. Bring a friend - it helps.
*****Service/Parts Review*****
This part gets 4 stars as well. Because it's such a large service area, you get siphoned into an assembly line system. Again, the people are very professional and courteous, and my 5000-mile tune-up went without a hitch, in less than an hour. The price was a bit higher than expected, $69.95. And they changed my radio stations?!
Be warned - I saw people with unusual circumstances with their cars, and they waited for a long, long time. For good reason, I'm sure, but in an assembly-line type of establishment, it pays to be boring and conformist.
Update -- 4/8/2008. Forgive, but don't forget. A valuable lesson in all aspects of life.
One of the Longo employees read my first review and asked me to contact their president Tom Rudnai. In my conversation with him, I learned that the person I first spoke to about the family discount didn't mark my file accordingly, and that set in motion the chain of events I went through. He apologized, said most of the people are good, and wants to make amends. So...
The call center girl I first spoke to about everything -- Forgiven. Everyone makes mistakes, and I imagine inquiries about family discounts are rare over the phone.
The salesman -- No excuse whatsoever for being condescending, calling my character into question, wasting my time, BSing me, and likely preventing the follow-up survey from reaching me.
Customer satisfaction / Tom Rudnai -- Top notch.
My lasting impression is that they are a large company and are subject to the difficulties of one, including an occasional miscommunication, and random jerk that slips through HR. That said, they really want to keep a good name, and have gone to some length to do so. I don't plan on buying another car or truck any time soon, but I would give them another chance.
Longo Toyota is HUGE. It's the only car dealership I've ever been to that has it's own Starbucks and Subway stores.
I bought a Toyota Matrix here a few years ago. Love LOVE my car.
Brought my car here recently for service. Sometimes it can be kind of a zoo -- it took 35 minutes to check in. And then the service took about four hours. BUT, if your service is scheduled to take more than 3.5 hours, you can go see a movie compliments of Longo. Just check in w/guest services and see what's playing, and pick your movie. They drive you to the theater and pick you up.
If you are getting your Lexus serviced here, the Lexus waiting area is nicer. They have computers w/ free internet service as well as free coffee/mochas to sip while you wait. They also have snacks -- cookies and granola bars. And bottled water.
Overall, a good experience both w/sales and service. Highly recommended!
I just bought a brand new dark blue Toyota RAV4 from Longo Toyota. I love them so much. They gave me a fabulously low price on my car and a great interest rate on loan. Everyone there is super friendly - receptionist, sales, parts and service, and the financing people. I wanted the car with least mileage on it, and my sales guy turned on every dark blue RAV4 until we found one that nobody had driven before. I was truly happy and satisfied with my purchase because no other shopping customer had touched my car. Ooh they also gave me a free dashboard cover (which I'm not going to put on until I give the car to my dad in another couple of years) and a clear fitted floor mats to keep the carpet clean.
If you're shopping for a Toyota, ask for JJ. If you're going to finance your car, ask for Wallace Chow. They're nice, patient, pleasant, and they smile all day long. They even put up with me asking random questions about food and where they like to eat.
Wow! My first non-food related entry.
