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About the Business
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Dave C.
At the Lincoln Hotel SureStay Collection by Best Western in Monterey Park, CA, you're sure to find unmatched value and unique experiences. Whether for leisure or business, SureStay® Collection by Best Western welcomes those who like to travel casually but appreciate the kinds of details that add to a better stay experience.
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65 reviews
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- Jan 20, 2020Updated review
Another great stay, even though YELP show it closed...
The lobby is newly remodeled, and walking different floors, it appears they are in the process of doing the tower now.
The front desk staff was amazing, we arrived around 5pm and asked about a recommendation for dining. We did try the hotpot restaurant he recommended and loved it.
The room is large, clean and it appears the furniture has been upgraded. The rooms have a large TV, a small fridge, and a safe. This trip we were on the 4th floor, and no no issues with outside noise.
The wifi worked great
The breakfast was the same as last time, a mix of Americans Continental Breakfast with an Asian twist.
Parking is free for guest. Another great stay, even though YELP show it closed...
The lobby is newly remodeled, and walking different floors, it appears they are in the process of doing the tower now.
The front desk staff was amazing, we arrived around 5pm and asked about a recommendation for dining. We did try the hotpot restaurant he recommended and loved it.
The room is large, clean and it appears the furniture has been upgraded. The rooms have a large TV, a small fridge, and a safe. This trip we were on the 4th floor, and no no issues with outside noise.
The wifi worked great
The breakfast was the same as last time, a mix of Americans Continental Breakfast with an Asian twist.
Parking is free for guest.Helpful 3Thanks 0Love this 2Oh no 0Jan 7, 2020Previous reviewAnother great stay, even though YELP show it closed...
The lobby is newly remodeled, and walking different floors, it appears they are in the process of doing the tower now.
The front desk staff was amazing, we arrived around 5pm and asked about a recommendation for dining. We did try the hotpot restaurant he recommended and loved it.
The room is large, clean and it appears the furniture has been upgraded. The rooms have a large TV, a small fridge, and a safe. This trip we were on the 4th floor, and no no issues with outside noise.
The wifi worked great.
The breakfast was the same as last time, a mix of Americans Continental Breakfast with an Asian twist.
Parking is free for guest. - Will L.Azusa, CA04Jul 31, 2018
On 07/26/2018 Thursday, My grandmother fell down at bathroom because the floor was very slippery, and she hit the head on a wall as her fell. She felt dizziness but didn't report to the hotel. On the next day which is 07/27/2018 Friday, she fainted in the hotel lobby, so the hotel crews called the 911 and sent her to the hospital. The doctor diagnosed a blood clot in the brain because of the fell down. Therefore, an operation was conducted in order to clear the clot.
We kept asking the hotel manager Michael (I don't know the last name) to issue an incident report but he kept delaying it until 07/30/2018 Monday, and the report was very simple and stated my grandmother fell down and sent to the hospital.
On 07/31/2018 Tuesday, my friend and I went to the hotel again to see Michael, because the hospital recommended us to claim their public insurance. We were there at 1:30 pm, employee Norman refused to give us the insurance info and Michael didn't even want to see us. They stated that few sentences report was good enough.Helpful 5Thanks 0Love this 1Oh no 1 - Review G.Mountain View, CA075Jun 17, 2019
It's sad the service has gone down, remember I was here when I was around 9 years old, 23 years ago, it's has its glory times.
With the poor management and customer service, rooms are dirty and disgusting, from other Yelp review, there are bed bugs now in some of the rooms.
Old carpet from 20 years back. Still the same carpet.
They honest don't care about the review from Yelp as the management are partnered with the local travel agencies and with China's travel group, so guess where do those travel agents being the people when they arrive at LAX? Straight to the great Lincoln Plaza Hotel!
There are rumors that the main reason the owner does not want to spent any money renovation is due to the possible sale of this establishment to a new owner soon.Helpful 2Thanks 0Love this 0Oh no 0 - James Y.Union City, CA3512455Jul 12, 2015
This place is completely gross. Im never coming back. They have loud ass music and the room was dirty. I dont think the place is properly ran by the original owners. They have made some crappy renovations and then up charges. This place is not worth the 87 dollars that i paid. There was bugs in the room. We went to complain and not even an apology.
The room had broken switches and nothing properly works. I am never coming back here again.
King sized econo bed hurts when sleeping. Sheets are dirty and theres no insulation in the walls so the heat from the rooms and environment mingles in your room on the 7th floor.
There are bugs here......Helpful 5Thanks 1Love this 2Oh no 0 - Sunny L.Honolulu, HI1215Sep 22, 2017
I have never had lung cancer before, but staying at this hotel has given me a good idea of what it feels like. Despite the fact that my room is supposed to be "non-smoking" it still reeks of smoke. The sheets and towels are not cleaned, at least on a regular basis. The bed is stiff and springy. The Wi-Fi here is difficult to connect to on top of being slow as hell.
I would like to believe I have low standards, but this is simply outrageous. I would expect only a shower, clean towels, clean sheets, and the peace of mind that I'm not going to suffocate in my sleep. As expected, the place is populated by non-English speaking tourists and staff so don't expect decent service without speaking the language.
As for the bar and restaurant, I can't say the same because I haven't been there. The view is okay, but nothing in comparison to where I come from. The reason this is a 1-star is because there is no 0 option. All in all, if you're planning on staying here because it's cheaper, do yourself a favor and just book elsewhere. At the least you'll have the peace of mind that all of the sheets and towels are clean and you aren't suffering from second-hand smoke.Helpful 1Thanks 0Love this 2Oh no 0 - Eram K.Chandler, AZ24124Aug 5, 2017
Old and outdated
No tea or coffee in rooms
Only store bought water boiler in rooms
Breakfast included had only limited
Choice and serving place was not cleanHelpful 1Thanks 0Love this 1Oh no 0 - Yan C.Las Vegas, NV21109Oct 26, 2018
I'm so regret to book this hotel ,when I got in the room smell so bad ,toilet fuckin dirty ,a lot of hair on it.The sheets and pillows are semen, very disgusting, making me throw up!!!
Helpful 2Thanks 0Love this 0Oh no 0 - Warren L.San Francisco, CA4541423Mar 23, 2013
This place wasn't bad, but it wasn't great. What tipped me over the scales choosing this place was the location (the surrounding area definitely feels safe), the parking (covered parking structure), and the 7th floor non-smoking rooms (awesome view since its the tallest building in the surrounding area). I came to LA to experience SoCal, not hang out at a hotel all day, so I was only looking for the basics: a place to sleep, shower, and maybe store my clothes during the day. This place achieved exactly that...
Now for the bad.. Yes the 2nd floor club is pretty bad, but I was never there so it didn't bother me, the food.... lets just say I'd rather eat out, and the service was mediocre, but I didn't expect much from an traditionally Asian ran joint.
For the price though, this place had the best amenities: awesome location, good view, parking out of the elements, and surprisingly fast wifi internet that was FREE (~10mbps). It definitely got the job done. So why not 5 stars? Cause it sure as hell ain't no 5 star hotel, and the jerks wouldn't let me reheat my shreded pork bowl from Daikokuya! At least the room did have a fridge?Helpful 2Thanks 0Love this 2Oh no 0 - Ratna P.Seattle, WA28578Apr 6, 2016
Stayed at this hotel in July 2012. I should have written a bad review then, but I was too busy.
The hotel staff barely speak english. They put a higher charge in debit account by over $200, when I asked them to take it down, they don't want to do it and just smart assing me the whole time.
Carpet is very dirty. I hate this city and never will come back againHelpful 4Thanks 0Love this 1Oh no 0
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