Lighten Up Plumbing, Heating, Cooling and Electric

We've had these folks out for electrical work three times. Their business model allows the electrician to give an estimate on the spot. Take it or leave it. No harm no foul. The first two times we were delighted with the work. Above and beyond. Superior. Patient. We were lucky to have had this guy.

However, we were unhappy the third time, when they swapped out several light fixtures. This guy was not the same. He told us he could charge up to 400$ to replace a light fixture! What a deal. He only charged us 300$ for each. For that price the fixtures should have been installed straight. Use a level, perhaps? Tighten the screws? We won't hire Lighten up again.

Cas came out to our place to check over our Hot water tank that I swapped out. Always great to deal with Lighten Up. Friendly on the phone and the guys are professional and polite at the house.
THX

This is a difficult review, because I have had good and bad experiences. Their electrician, Caleb, came out, and was very good, although on the expensive side. Then their HVAC people came out and helped solve a couple minor problems without issue. So at this point, I would say I had a positive experience.

In comes their plumber, Ben. We needed a minor job to prepare for a project. Ben was the epitome of a salesman, trying to find anything and everything he could claim was wrong to raise the price to almost 3,000 dollars. He then tried to make it seem like he felt uncomfortable leaving without the job done because it was so urgent. We hired a second plumber who came out, and did the minor job for 400 dollars. When asked about the "problems" Ben pointed out, he laughed and said it was typical of them to try and find other stuff to charge customers more money.

The good experience does not outweigh the bad, and I will not use them again.

We've had excellent service in both electrical and plumbing with Lighten Up!

In finishing our basement, we had them run both the electrical and the plumbing. They were the only subcontractors who showed up on time, and who cleaned up well after themselves. They were friendly and professional.

Later we had a home humidifier installed. Again great work, and clean afterwards.

The service is not the cheapest, but they've been excellent to work with and we'll use them again!

My main sewer line is backed up. I requested a rooter at 8am. It's 3pm now and now water coming out my dishwasher as well. I filled out the contact form & been waiting patiently.

I recently put in a review on this company because I was upset about them not showing up on 2 appointments. The owner called and I have to say that we had a very good conversation, she was kind and really felt bad that it went the way it did. I will use them again because of the considerate call I received back from the owner. I know things sometimes happen and go wrong and it is how you handle it that really matters and makes the difference. So this is a revision of my review.

Renee M.

It was my mistake for not getting multiple quotes I went with the first quote. I had a chandelier installed in my two story living room and I later went and looked at the invoice which I had no idea what it usually runs to hang chandeliers. It was a big 46" chandelier and 50lbs. Well there was $162 ladder fee!! Then the chandelier was $391! I had another chandelier installed by Anywhere Electric and asked what they would charge for this exact chandelier and they said they have installed this exact one and would charge $250! I got another quote from another electrician and they said $225. This place is ridiculously over priced and left scratches in my hardwood with their ladder! And they didn't even cut the chain they double hung it and it looks bad.

The buyers for our home had an inspector that said we had a natural gas leak in 2 places. It was required by our contract to have a plumber come to check it out for us. Michael came out, and I explained the situation. He not only tested and found no leak, but he also took photos and videos that we could share with the buyers for their reassurance. Jenessa in Customer Care also sent an invoice stating that no leak was found.

Both Jenessa and Michael went above and beyond. I'll definitely be using Lighten Up for any needs in the future!

We strongly recommend Lighten Up Electric and Plumbing. We had a major problem with our drains not draining, and the dishwasher suddenly flooded the kitchen floor. We called on Monday, and they arrived that very morning. It was a complicated problem and the 3 gentlemen with Lighten Up worked diligently until 6:00 pm. One tech even sprayed the kitchen floor with a cleaner, and swabbed it down. It turned out to be a 2-day project. They were very courteous, arrived on time, called ahead and thoroughly explained everything. We were able to view the problem when they put a camera locator into the pipe.
Thank you Brian, Klaus and Dave for your expertise. You 3 are a credit to Lighten Up.

Never again! I had used Lighten Up last year for some plumbing work and had been satisfied.

Last week we noticed wastewater backing up through the drain in the basement and the house smelled of sewer gas. Called Lighten Up. They were able to have a tech here within an hour. They were not able to clear the line and it appeared I would need to have the sewer line replaced. They brought in an excavator and dug a relief pit in my driveway and were supposed to replace the line on Monday of this week. I was told the excavators would be here Monday morning. At noon, after seeing nobody, I called. They told me in about an hour. Ninety minutes later, another call. This time they said ten minutes. For the rest of the day, I got differing stories and times for when the work would begin. Finally, at 5:00 p.m., I told the manager handling the job that I was done dealing with it for that day. He assured me that I was first on the schedule for the next day.

At 6:30 p.m. Monday night my doorbell rang. There was a guy with his two kids (about 10 and 14 y/o). He said, "I'm supposed to dig up your driveway, or something." He had no clue what the job was and he was in his van with no equipment to actually do the work. I asked him why he hadn't been there in the morning. He responded that he needed to call his boss. I started to say something else and his kid said to me, "Just shut up, old man." I threw them off my property.

Tuesday morning the manager showed up and said the excavating crew would be there shortly. Ten minutes later, they showed up. Two guys in a pickup truck with no equipment. They said the excavator was right behind them and should be there any minute. An hour later, they said their excavator had just quit and they MIGHT be able to have another crew the next day.

To his credit, the manager fired them on the spot and called another company. They showed up that afternoon. But now there's some problem with permits (which should have been taken care of before) and it will be another 5-7 days before anything can be done.

At this point I fired Lighten Up. They did refund my entire deposit right away. But I still have a large pit in my driveway that wastewater from my house dumps into. I have another company coming to actually fix the problem.

Lighten Up is an inconsistent company. For small jobs they seem to be pretty good, if not a little on the high side for prices. For anything big like this, they are obviously out of their league. The worst part is the lies and different stories they tell you to keep you quiet while they aren't doing anything.

I do like their office staff. It's a pity they don't work for a better company. There are better places out there to call for services. Bypass Lighten Up unless you happen to enjoy aggravation.