Lexus of Stevens Creek
16 Reviews for Lexus of Stevens Creek
Back in summer 2005, my sis and I accompanied my dad to get the Lexus he had been eye-ing for the past couple of months. He had his old car for 10 years, so we pushed him to upgrade. Of course, they let the only Asian guy working at the time take care of us...but we were fine with that because he was really cool. We checked out several models and my dad knew exactly which one he wanted. Earlier that day, my bro said his friend could get us the same one for a good deal, so we told the guy at the dealership that we'd call him in a few days. My bro was wrong, and my sister managed to negotiate a really great price on my dad's new car. Minus one star because they talked us into getting Sirius radio, which is screwy (unreliable) and my dad never listens to!
People thought this was:
Useful (4)
Cool (2)
I came here with my family after we seeing the grandparents because we had time and we were kind of looking for a car.
When we got there we looked around on our own, we weren't approached immediately which wasn't a bad thing but soon enough a salesman asked if we had any questions, in which my dad straight up said "No" to (haha he's a very straightforward guy..) and he gave us our space. Anyway we later did have some questions and such and the salesman, Sam Asad, was informative and cool. We went for a test drive, and in the end, we did get the new IS250 we were looking at. Sam wasn't pushy though or pressuring us at all to buy it which was nice.
We got a good deal and Sam took good care of us -- through the paperwork, informing about the details of the car and how to use everything. He's also a pretty funny guy, and he was also gave us Lexus key chains and "lunch bags" to each of us.
Overall great service and I'd recommend coming here if you're looking to get behind the wheel of a Lexus! And if you're being helped by Sam, you're in good hands.
People thought this was:
Useful (1)
Funny (1)
Cool (1)
7pm on a Saturday night, we walk into this dealership. We're greeted by every single person with a smile. What a huge difference from BMW. The sales person here was great. He listened to every single detail my friend was describing and led us to the exact car. During the test drive, he answered every question all of us had with a ton of knowledge.
After the test drive, we get back into the showroom and he asked my friend if an offer was going to be made for the car today. Accepting the rejection gracefully, he didn't try the desperate salesman approach.
When I get tired of my BMW, Lexus will be my preferred choice and this dealership will be the one I buy it from!
L'Empress is the name of my Lexus. She's quiet and sophisticated, and purrs like a kitten. She's old in age, but young in spirit. She's sleek but built like a tank. Like me, she's been through a lot this year, and just when it seemed like she was going to give up and quit, she had a resurgence of life and is now stronger than ever - she's a survivor! This girl is solid as a rock.
A year ago, L'Empress gave me a major scare while I was driving on 101. Some may remember that incident from my review of Divine Grace Auto Service (http://www.yelp.com/bi...). She also had several battery issues throughout the year, and needed a couple jumps to bring her back to life. She's now almost at 200K miles, so I thought that maybe it was time that I gave her some rest. So I went to the Lexus dealership on Stevens Creek where L'Empress was from 15 years ago to take a look at some brand new 2008 models.
There was no doubt that my next car would also be a Lexus. I've driven BMW and Mercedes, but I have to say that Lexus has been my favorite car to drive, and the most reliable and easiest to maintain. While at the dealership, I fell in love with the GS 460. What a gorgeous car, and such a powerful and smooth ride! Although I didn't buy it then and there, I am seriously considering it. The staff here was courteous and professional, and I have always had a good experience whenever I've had to bring L'Empress in for service, so I would be totally comfortable working with the guys here to get me the perfect successor to L'Empress.
For now, L'Empress' reign continues to be steady and strong. She made it through a tough 2007, and I'm certain that she will still have much more life to live in 2008.
People thought this was:
Useful (15)
Funny (17)
Cool (21)
My husband and I have purchased many cars over the years and are use to the "good guy/bad guy" routine. When he decided to buy an LS430, we expected more of the same. We had several "discount programs" in our arsenal (Costco, CSAA, etc) but still expected to feel like we'd been through the wringer before we closed the deal.
We made an appointment with Joe, the Fleet Manager. He was friendly, helpful, professional and no pressure. The whole deal was fair and honest. Then when we were sent to the finance office, we got . . . more of the same!
We have LOVED the car - but that's a review for another time. It's been 2 1/2 years and we're getting ready to buy me an IS350. We stopped by to see Joe on a random saturday (without an appointment) and he was off for the day. Another associate offered to take us for a drive, told us all about the car and took a lot of time to make sure we had all our questions answered. There was no pressure at all to make the purchase. The next day, Joe contacted us to make sure we had all the information we needed and provided us with a quote.
We'll be making that purchase in the next few months and without a doubt, we'll be buying it from Joe at Lexus of Stevens Creek.
Joseph Minster worked hard for those four stars! I had been looking at the new IS 350 models and being the picky person that I am I wanted gold (which is extremely hard to find). I had been to this dealership previously and was really dissapointed. I felt like I was stereotyped for being young! Lets just say, instead of being harrassed on the lot like most people, I had to go ask for help. After saying I would never return, they turned out to be the one dealership that had a gold IS 350. Joseph Minster made the process easy and enjoyable. He was very nice, not pushy, and willing to work hard for me to get me exactly what I wanted for a great price! He even answered my phone calls on his day off so I didn't have to work with someone else. A+++ customer service Joseph! Thanks a bunch! You want a new Lexus, go see Joseph at Lexus of Stevens Creek.
People thought this was:
Useful (1)
Cool (1)
I helped my friend's parents buy a GS350 at this dealership since they offered the lowest price through email negotiation.
The dealership was very clean and provided free food/drinks while we waited. Surprisingly, they didn't play any games or do any sweet talking, etc. and actually gave us the price we agreed over email /w no additions. Very straight forward transaction and treated us like humans.
I give it a 4/5 because I heard the dealer called my friend's parents telling them to not tell people what price they got and how the sales rep got in trouble... What's that all about?? but -1 star for that.
People thought this was:
Useful (2)
Cool (2)
One star for a nicely designed show room with a comfortable guest seating area and an open layout. The service seems to be subpar however, especially for a luxury dealership.
My wife and I spent about 15 minutes checking out a GS350 inside the show room. At first, I appreciated the fact that we were not approached by anyone in sales and had time to browse by ourselves. We then approached the front desk where a very polite receptionist asked us if we needed help. We replied yes, and she called for someone from sales to come up to the front.
We then waited patiently for about 15 minutes and still no one showed up! We got up walked around a bit more and finally left. They must sell a lot of cars to be able to have such disregard for their potential customers. I bought a ML350 a few months ago from the Mercedes dealership down the street and I can tell you the sales experience was exponentially better.
People thought this was:
Useful (4)
Funny (2)
Cool (2)
I hate going to car dealerships but Lexus of Stevens creek is not like other dealerships. All the sales folks here are super friendly. I was greeted by many staff members there who made me feel super comfortable. Bill Billamay sold me the car that had all the options I was looking for and made my buying experience very smooth. I ordered the car on a Sunday and picked it up on a Tuesday. I got a great deal and
have no complaints. Go see Bill if you want a Lexus because he'll take good care of you.
People thought this was:
Useful (2)
I did my auto shopping via the internet. We've owned two Lexus SUVs previously so we didn't have to be sold on the car. We also knew what we considered to be a good deal. The manager of internet sales immediately quoted a price lower than anyone else. We got the vehicle for almost $6,000 below MSRP. We've chosen to lease our last three vehicles since my wife wants a new car every three years. Believe it or not, this is a cheaper way to go especially since I end up selling the car for a nice tidy profit instead of turning it in at the end of lease!
At any rate, they had the vehicle detailed and ready to go. The paper work was painless and the saleman couldn't have been nicer when he took an hour to explain the new features of the car particularly the navigation system to my wife.
Believe me, I've dealt with other Lexus dealerships before and Lexus of Stevens Creek has my business for years to come.
People thought this was:
Useful (2)
Funny (1)
Cool (1)
My recent purchase here was was simply the easiest vehicle transaction I've ever made...
First, I already decided what car and options that I wanted and knew the purchase price that I needed. Being an educated consumer is definitely the first step to getting the best deal. Then I made an Internet Purchase Reqest with Stevens Creek Lexus. Within ONE day the sales manager, Ron Coury called me and offered me a wonderful price (below dealer's invoice) on the exact car that I requested. Their price even beat Lexus Monterey Peninsula's fleet price. So I came in that very weekend to pick up the car.... met Ron in person, negotiated a bit more on extended warranty and other extras, signed the paperwork and drove off with the new RX that afternoon.
There was no need to haggle and I knew that I was getting the best price available with excellent customer service.
I'm very happy!
Update - I received news that Ron Coury is no longer with Stevens Creek Lexus. =(
People thought this was:
Useful (3)
I just got my IS250 from Peter Chu yesterday, and I have to say this experience was really up and down. Peter was not a very good sales man, but he delievered the best price he could in the very first place. I then went to Automall's Lexus dealership for another price quote, and the dealer was so rude that he started talking in MSRP and asked me for counter offer. When I asked for a price 1,000 lower than Peter quoted me, the dealer refused to talk to me.
Anyway, I went back to this dealership to finish the business. Beware of the manager because he'll sale you things you don't really want it - you could get painting whatsoever services within 200 bucks.
People thought this was:
Useful (1)
Cool (1)
I often equate going to Lexus of Stevens Creek with shopping at Neimans: no high pressure sales, beautiful showroom, and great service.
They will work with you to make sure you are satisfied. I found a small scratch on my SC when I brought it home and they went out of their way to make sure that I was still a happy customer.
Going through the internet will save you a lot of hassle--makes it easier for them to offer you a deal.
People thought this was:
Funny (1)
Purchased an IS 300. A few months after driving, the tires became unevenly worn (only on one side of the tires). Took it to the dealer service department to figure out what was going on. They couldn't find anything wrong, but did an alignment tune-up just in case, and replaced all four tires. After another month of driving, the same thing happened again.
Made another appointment with the dealer and was told that they cannot guarantee the tires because they were 'z' rated tires and the only thing they could do was replace the tires again--the catch was I had to pay for them this time. Stunned, I called the hubby and explained the situation. He refused to pay for new tires and insisted on them correcting whatever was making tires wear unevenly. After he talked with the service department, I was not charged for a new set of tires, but the problem was not corrected.
I ended up trading the car in for something better.
People thought this was:
Useful (4)
Funny (1)
Cool (3)
Just purchased an '07 RX 350 for almost $1000 below invoice.
Besides the price though, I appreciated the lack of high pressure sales tactics. Bill B. took us out for a test drive and after answering all of our questions, gave us his card and told us to call him if we were interested. No negotiating prices or asking for committments.
We called him back and will take delivery of the vehicle this week!
As other people have mentioned, you may wait for a while... Be sure to make an appointment with a sales associate beforehand. Your experience will go much smoother.
People thought this was:
Useful (1)
Funny (1)
Cool (1)
I came upon Kristina Taroni of Lexus of Stevens Creek thru an auto broker website. If you want a non-stress, straightforward, classy type of negotiation & you like to do everything online then she's your person. She's quite responsive even while on vacation. I always thought that I'd buy my second Lexus from L of Serramonte but everything went south when the original salesperson I dealt with left. Kristina made it all so easy & comforting especially after such a bad experience at the other dealership. And when you go to their location, what an experience! Patrick Kane, their President/General Manager was such a gentleman. They personify the Lexus experience really well.
People Who Viewed This Also Viewed...
Related Lists
-
If I didn't have to…
Places I would frequent if the funds were…
Hot and New
- Sam's Bar-B-Que
137 reviews
San Jose, CA
- Vip Oriental
63 reviews
Santa Clara, CA
- Kitsho
136 reviews
Cupertino, CA
- Uncle Frank's BBQ and Catering
183 reviews
Mountain View, CA
- Aki's Bakery
188 reviews
San Jose, CA