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Lei's Auto & Collision Service Center Inc
Rating Details »
Category: Body Shops [Edit]
Neighborhoods: University City, Powelton Village4200 Market St
Philadelphia, PA 19104
(215) 386-5565
5 reviews for Lei's Auto & Collision Service Center Inc
I decided to try this garage because of Yelp, and yall did not steer me wrong. Like Casey, my car is old and ripe for overselling, but these guys fixed the problem without trying to take advantage.
Great communication: the inspection, oil change and repair took exactly the amount of time they said and cost exactly the amount of money they said (which was less than other city garages). All in all, a smooth and hassle-free experience, and my car's running great. I will be going to Lei's from here on out!
This place is great. I've brought my previous car here several times for body repairs. They did a great job with small jobs like when I hit the pillar in the barking garage with the door and the time my car got broken into (smashed window and broken door handle & lock.
I've also brought my cars in for inspection, oil change and repairs. I had a problem starting my car, lei's team finally fixed it after a few missteps and put in a lot of free labor.
GREAT customer service. My one gripe is the lack of parking and the location (neither will keep me from going back).
I don't know about other reviews, but Mr. Lei did a terrible, terrible job with me. He botched my windshield, told me I needed brakes when I didn't, and took three days longer than he was supposed to.
It was supposed to be a simple inspection. When I took the car to him, he refused to tell me beforehand if my cracked windshield would or would not pass inspection until he got it into the shop, even though he knew damn well that it wouldn't; I found out later that there is a clear guideline that a windshield must be replaced if the crack touches the outer seal. All he had to do was say "no, it won't pass" and order the glass at the beginning of the day rather than waste my time.
So I picked the car up from him at the end of the day (after standing in a huge line of utter chaos because they'd taken too many people and hadn't finished anything). He told me it didn't pass, but that he could order a new windshield and do the job. I said yes, thinking that if he didn't know how to replace a windshield, he wouldn't offer to do so. Also, he said he wouldn't charge me again for inspection (the one nice part of this interaction).
He also told me that my brakes really needed to be changed, but that they were just good enough to pass. Luckily, I didn't choose to have this repair done at the same time. I later went to another shop and they showed me my brakes and a brand new set of brakes. They looked practically identical. Apparently, the rear brakes on Honda's are meant to last a very long time, so don't let people fool you.
I dropped the car off a week later to get the windshield replaced. It took three days longer than it was supposed to, and it still looks like hell. He tried to charge me extra money for the molding on the side of the windshield that HE ripped off in the process of changing. What's worse is that he didn't even mention it until I said, "this looks terrible".
They left bits of molding and greasy fingers on my car. They couldn't get my rear-view mirror to stay on and tried to get me to do it myself at home.
In sum, yes, the inspection was cheaper. But he tried to add repairs that I didn't need and he was late and unorganized.
Perhaps I have high expectations because my parents generally perform my car maintenance, but you really don't have to settle for this kind of treatment. I've met many an honest mechanic, but Mr. Lei is just not one of them.
Lei's Auto & Collision Service Center is everything I look for in a vehicle repair station.
They were upfront about what kind of work my vehicle needed and there were no surprise charges. My car needed a part which had to be special-ordered from the dealership and they had it delivered within a day. There was a direct labor charge, not tons of little charges, and the work was done quickly. They were not short staffed, so customers were able to be assisted quickly and fairly. The workers and owner were friendly and they seemed to treat their customers in a personable and accomodating manner.
Most importantly, I didn't have to go back for a second repair on my original problem (or another problem caused by the repair!) which, unfortunately, I'd experienced with other car service centers in the past.
They are also an authorized state inspection center so if your car is due for its yearly check-up, that'd be a great reason to give Lei's a try! Highly recommended.
I had my car inspected and oil changed. The staff was fast, friendly, and accomodating. They were upfront from the begining that my car's oil filter was a little more expensive than most (which I knew) so that the price would be slightly higher than a regular oil change. My older vehicle (9 years old, ~80000 miles) passed with no issues so i can't comment on the work. Usually i feel targeted with an older vehicle and shops will try to convince me something is wrong and needs to be fixed. At Lei's, they went through the results, passed me and sent me on my way. That is the way to earn a customer's trust!
