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Kendall Toyota
Rating Details »
- Hours:
Mon-Fri. 9:00 a.m. - 10:00 p.m.
Sat. 9:00 a.m. - 9:00 p.m.
Sun. 10:00 a.m. - 8:00 p.m.
5 reviews for Kendall Toyota
After writing my previous review, I felt like I got a lot off my chest and renewed my want to get a new car. I went back. Yes, I went back. I know... why? Because it's true - they have one of the largest inventories of Toyota's, at least in Miami.
Unfortunately, the price still wasn't right, but I did get a great salesman (after batting away the horde). Wasn't annoyingly pushy and surprisingly knowledgeable. If I end up deciding on a Toyota, then I will definitely call upon him. If you go, definitely ask for Alberto.
1 Previous Review: Show all »
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10/18/2008
Based on other reviews and my own experience it sounds like no one should ever come to this… Read more »
RUDE~! Yep, Andres P. you are totally right about this place- if I could give it zero stars I would. Hubby & I were practically tackled in the parking lot by a greasy, sweaty, fake-smily car salesman, Roberto, ugh.
We too, were interested in test driving the 2010 Prius as we had seen it at the car show and were pleasantly surprised with its 50mpg & comfy roominess. When we asked Roberto to test drive it, his fake smile became even faker, then he walked off, muttering something about finding the keys.
So we waited...................he came back out, muttering something from the dealership door then disappeared back inside......
Finally he comes out, gives us an all too quick test drive. I felt he was very rude. He didn't even tell us anything about the car, in fact he was uncharacteristically quiet for being a car salesman . I've already done my research online but geez- it would be helpful to point out things about it I may not know. Roberto was all too happy to get us out of the car, shove business cards in our hands and run away.
From what I hear, Prius are on tremendous back order so maybe he knows he wouldn't be making a quick sale? RUDE!
Definitely won't be returning if I decide to purchase.
Customer service is not found in this dealership. I was in the market for a hybrid and wanted to see the Toyota Prius, upon driving into the lot, I was greated by more than one salesman.
After "choosing" a salesman I let him know that I was looking for a Prius and his demeanor changed completely, from helpful to almost rude. I asked if I could see the vehicle, he pointed at a car in the lot a promptly disappeared.
When I tried to open the car door the vehicle was locked and I realized it was used, I then walked into the lobby of the dealership and asked for the salesman, he was paged and arrived as if nothing happened. I asked him if they had any cars I could look at and he promptly replied, "didn't I point the car out to you in the lot?"
Needless to say I did not buy the Prius or a Toyota for that manner. Will never visit this dealer again and WILL NEVER buy a Toyota.
Communication is key when purchasing something as major as a car. If something is lost in the details, you and your wallet will be really sorry. I've come to the realization that when living in South Miami, Spanish is actually more often anticipated to be spoken before English. I've had all sorts of lost in translation problems when speaking to delivery guys and the valets already.
And I would love to say that this language failing is why Kendall Toyota felt like trying to buy sushi at a funeral home. However, when you give a detail as simple as "black," and the salesman makes you follow him around looking at several cars in colors other than black, you come to the realization that this salesman doesn't give a jack about what you want. That really sums up my short Kendall Toyota experience.
It was daunting enough pulling up to the dealership with about 30 salesman just lounging in front of the building, ready to pounce on any poor, unsuspecting customer. Their coach, in a white shirt, kept control of his players, in blue. As you pull up, he softly asks you what you want and then barks the name of a salesman off the bench and onto the field.
I asked if there were any black Priuses. A blank stare washed over my player's face. After about 10 seconds, he snapped out of it and asked someone else. They told him no, they don't have any. But they said no in such a way as if to append, "are you eff'n kidding?" Body language breaks through linguistics. Instead of saying, "Sorry, sir, we don't have any," the salesman told me that the woman who said no likes to lie to him and off we went to floor after floor looking at Priuses in white, blue, silver... I kept saying, "no, black. Don't you have a computer that will tell you if you have any?" He just didn't care what I had to say.
I think he started to get the hint that we were getting annoyed with his little sideshow and we headed back down to the main floor to talk to their "hybrid guy." I think every Toyota dealership has one guy assigned as their hybrid expert. We sit with this guy for a moment while he checked the inventory on the computer. "I can get you a black one in a month," he said. A month? That's an eternity in dealership time. I told the guy a month was too long and I would be looking at other dealerships. "I'm the largest Toyota dealership with the most inventory," he said smarmily, trying to woo me back. I just smiled and walked out, thinking, "size isn't all that matters."
My experience here was echoed by my girlfriend, who had a salesman treating her like dogmeat with her father in tow, and a friend of her's, who had a similar jerky experience.
If I can't trust a dealership with the broad strokes, like a color, then I certainly won't trust them with the finer strokes of signing finely-printed contracts.
This place is all about the high pressure sale. If that's how you like to buy a car, shop at Kendall Toyota.
Like any car dealership... its the salesman that you get that defines your experience. When you drive in you will be confronted with literally a mob of sharks waiting to attack. And like Rye's observation, the majority of the dealership is very Hispanic. Which not bad for the majority of people that go to purchase a car at Kendall Toyota. Consider that most of the Hispanic salesmen do speak English.
I was recommended to a sales man by the name of AJ. I had a lease that was up in 3 months and went to see AJ, another salesman would have pressured me into getting out of the lease and closing the sale. He just asked me to give him a call when i was closer to the lease return date. Just went today and leased a new toyota sienna, AJ and the finance manager were very helpful, polite and made the whole process the most bearable car sales experience that i have gone through.
AJ deserves the 5 stars, kendall toyota for their shark mob got a 3 so the review averaged a 4.
Specialties
Kendall Toyota has been the number one Toyota dealer in all of the Southeastern States for many years (and has been the number 2 Toyota dealer in all of the United States). We have the largest new and used car inventory and work with dozens of banks for different types of credit. We also have a state of the art body shop. Visit us today for our world class service.