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Kelly's Underground Dog Grooming
Category: Pets Pet Services Pet Groomers Pet Groomers [Edit]
248B W Newton StBoston, MA 02116
Neighborhood: Back Bay
(617) 638-3230
- Nearest Transit:
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Prudential Station - Outbound (Green Line)
Prudential Station - Inbound (Green Line)
Huntington Ave @ Belvidere St (192, 39, 9, 9701, 9702, 9703)
11 reviews for Kelly's Underground Dog Grooming
11 reviews in English
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Review from Lauren B.
Manhattan, NY
1/2/2012
Kelly is great! My dog loves coming here and you can really tell that Kelly actually cares about the dogs and treat them well. When I pick him up he is chipper and excited, as opposed to the frightened furball that comes out of most groomers here.
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Review from Lynda S.
Boston, MA
6/3/2011
I can't comment on the quality of the grooming, because it's what transpired during the initial conversation that sent me running for the hills! (To PAWSH, actually, which I will look forward to raving about right after this.)
Called to schedule a grooming. Spoke first with Kelly's assistant who told me that the process is that dogs are dropped off in the morning and picked up at the end of the day.
Never one to assume anything, given past "surprises," I commented, "Okay, so I drop my dog off in the morning, then she gets groomed sometime during the day, y'all take the dogs out to pee and poop during the day, then the owners come pick them up at the end of the day?"
The woman replied, "Oh, we're not a day care. We don't take them out during the day."
My reply, "You don't make dogs hold it in all day, though, right? from 9am to 5 pm?"
Her reply, "Dogs are fine with that. I leave my dog home for 12 hours when I'm at work and it's fine."
Aside from the social cruelty of leaving a pack animal alone (outside of an emergency) for 12 hrs at a time, I was completely dismayed at the cavalier attitude that there's no problem with this.
When I said I would look elsewhere, she told me I could speak with the owner, Kelly, and maybe work out some other arrangement.
Kelly was as nonchalant about the no attention to need to poop or pee for 8 hrs. She even said that if they need to go, they just go inside and then it's cleaned up.
So, now I have to picture the groomer's as some kind of litter box, as well? A grooming facility with dogs peeing and pooping inside? No thank you.
Called PAWSH and there's a place that knows what it's doing; the difference was night and day.
I know there are folks who have no problem owning a dog that they then leave all day with no chance to relieve themselves for 8+ hrs. If you are not one of them, think twice about Kelly's. -
Review from Gina S.
Concord, MA
9/3/2011
I tried several times to get an appointment by leaving messages as the voice mail instructed me to do, but I never heard back from anyone. I ended up calling another groomer in the same vicinity, Pawsh, who answered their phone (yay!) and fit me in. After reading the review about the length of time dogs are expected to hold it, I think I may have dodged a bullet.
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Review from Melissa C.
Boston, MA
10/30/2008 ROTD 10/9/2009
I've gone there twice now, and I'm probably going back. The price is reasonable, the area is convenient, it's just a block from the prudential T stop.
The most important thing is that Kelly is really nice and great with dogs. I became really concerned about the treatment of dogs by groomers when a good friend mine walked in to a pretty exclusive dog salon and saw the groomer throw a little dog into the sink hard enough to make him cry out (I know exclusive dog salon is a funny term, but this is a place that was so busy they weren't accepting new dogs and when they did you have to know someone who was already going there, so I don't know how else to describe it). After that I've been pretty skeptical about groomers, but I trust Kelly.
She's very friendly and she seems to really care about dogs. When I arrived for my first appointment, she was looking at dog with severely matted fur, and the owner was asking her to comb it out. She tried to talk the owner out of it because she thought the hair was too matted. The owner left, presumably to find someone who was willing to comb out her dog. When Kelly talked about how much pain the dog would be in, having all those knots combed out, I swear it looked like she was going to cry. That's one of the things that makes me trust Kelly, she seems to really care about the dogs. The other thing is that she keeps the dogs in a room together and you can watch her interacting with them. Also, the whole store front is glass, so you can watch her grooming the dogs.
She does a pretty good job. I ask for an unusual haircut for my dog. It's very similar to the pony cut given to the powder-puff Chinese crested, to imitate the look of the hairless Chinese crested. She does a great job on the feet and the tail. It's just right. The second time, hoping to get the face cut better, I brought a picture. She did a great job of copying the cut from the picture and it looks pretty good.
My only complaint is that she doesn't blow-dry his hair out completely. I can tell because some of his hair ends up looking a little crinkly instead of straight. Because it's not all straight when it's cut, the cut comes out a little bit uneven, making him look a bit disheveled.
Anyway, that's just the perfectionist in me complaining. Everyone who sees him always wants to know where I get him cut and a month later people still ask if I just got him groomed. I'm not positive that I'll keep going there, but I probably will. She does a close-to-perfect job and she's great with dogs. -
Review from Morgan F.
San Francisco, CA
5/29/2007
This place is great! Its RIGHT in the middle of the city, so I can easily walk there, BUT I did not pay the price for being in the middle of the city.
Our cute little lassapo got a intense cut and toe nail trimming here for $35 as opposed to the $90 we were paying other places!
You can tell Kelly LOVE dogs. She recently bought the place is is there everyday grooming them :) After every cut, your dog/puppy gets a cute season themed bandana tired around their neck. These are not cheap fabrics swatches! Look closely to see they are sewn on all edges. The deal is, Kelly picks out new fabrics each season, pumpkins and ghosts for Halloween, flowers for the spring etc. and then her mom takes the time to stitch them up!
My Josie HATES bathing, but this is the best place she could go, its all done with LOVE!Listed in: So Fresh and So Clean Clean!
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Review from Sara C.
Boston, MA
2/5/2009
We have taken our dog to get groomed many times, and he always came out looking scared and couldn't wait to get back home...until we went to Kelly's. He loves it there! He doesn't even want to leave!
Kelly lets the dogs run around in a little open area and play with each other. So our dog comes home freshly groomed and tired from playing all day!
And when people write that Kelly loves the dogs it is true! She really does! She is defnately a trustworthy person to leave your dog with.
As for the grooming, she does a good job, but not perfect. But with all the other good things about Kelly's you don't even mind if a few hairs aren't perfect! We will take our dog here as long as we live in the city for sure! -
Review from Kristen B.
Somerville, MA
7/6/2009
Bailey and I love Kelly's Underground.
I am pretty picky when it comes to Bailey's hair. I prefer him to have a longer and shaggy look. He just looks a whole lot cuter when he is a little long, curly, and disheveled.
After a not so great experience at another groomer, I started looking for someone new. I found Kelly on here and after reading about her on her website I decided to give her a try. So far she has groomed Bailey twice. She does a good job on him, and both times she has actually kept him at the length I want (if not a little longer to be on the safe side) instead of just shaving him down (which is my biggest fear when trying a new groomer). I don't think any haircut can make me 100% happy at first because I need time to adjust to Bailey's new shorter look after his very grown our hair is cut, but she makes me as happy as a groomer can.
Baileys opinion: He loves it. My boyfriend dropped him off the first time we got him groomed and I dropped him off the second. He immediately ran downstairs running around looking for the other dogs (he was the first one there so there weren't any though). Bailey is the type of dog that thinks every dog is God's gift to him, so a place where he can get groomed and actually play and interact with other dogs in between getting groomed and not be in a cage is a wonderful thing to him. I can tell when I pick him up that he is a happy dog. It's almost like you are getting a grooming and a day of doggy day care.
Overall, Kelly is great with both people and dogs. Its obvious that the dogs love her and enjoy their time spent, she takes the time to talk to owners when they drop off their to really listen about what they want done, and she does a good job. -
Review from Robert G.
Boston, MA
3/8/2006
Really great service - and super friendly. I brought my dog here for the first time the other week and he got an awesome cut and wash. He seemed a little skittish, but what dog isn't when they are brought to something new and full of random dog smells. It's a little pricey - but worth the money.
Listed in: Dog Friendly and Loving It
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Review from Izzy B.
Somerville, NJ
Updated - 9/13/2008
Since Kelly took over - I have to correct my comment about "fancy schmancy". She has really updated the look of the place, painted and added her own touch to the place. She is very accomodating, works around your schedule and understanding. If you want someone who cares about dogs to groom them, this is the place to go. She is the only person I trust to wash our dogs. Others places have people who don't care about dogs and can stress them out. Our dogs NEVER leave stressed. They come out looking fabulous, smelling good and happy. By the way, she got BEST OF BOSTON!
1 Previous Review: Show all »
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4/15/2007
We were walking our dogs to the South End Corridor Dog Park and passed by this basement unit dog… Read more »
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Review from Melissa V.
Boston, MA
1/4/2010
Love Kelly and she loooovves my dogs. In fact it is amazing how much she loves them. They are not dying to leave when I get there, and all the dogs are well behaved together. I think she is the dog grooming whisperer. Also, I flaked on an appointment and she still loves my dogs.
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Review from Sadie C.
Boston, MA
10/9/2008
Kelly is amazing! She truly loves animals. My dog loves to go there and always tries to run down the stairs even when we are taking a walk. My dog always smells great when she comes home and has a cute bandana. Kelly is so accommodating with our schedule, which is also really helpful.
