Journeys Kidz

We just had the best experience in your store today. We had just come from Nordstrom. They didn't have the first walkers in anything under a 7 and we needed a size 6. Customer service isn't what you'd expect at Nordstrom but it was at Journeys kids. Mymy (I hope that I am spelling that rightwas extremely kind and helpful, and they did have the size we needed there. Thank you so much, From now on we will do our first shoe family tradition at Journeys and not Nordstrom! Thanks again Mymy!

Terrible customer service!
I've purchased MANY pairs of shoes for my granddaughters here over the years. For the first time we had a problem with one pair this fall. Attempted to return the defective shoes today and the store would not replace them because they had been worn. The lining of one shoe was rumpled and caused blisters. They are unwearable.
Problems happen - it's how you handle them that matters. Not replacing a defective pair of shoes that have been worn twice is unacceptable.
Will no longer bring my business here!

Terrible customer service, came to this location on 2/26/2021 around 5:00 pm. The sales associate--gal with long braids was extremely rude and unprofessional. We have purchased from Journeys numerous times before and I would have to say I don't think I will be coming back. Sales team needs additional customer service training. Purchased items from the adults journey store the same day and Laura was wonderful, so it was a big surprise when we went to the kid's location and was made to feel extremely disrespected. Would not recommend visiting this store.

They have some really cute shoes, backpacks, stuffed animals, etc.

I was in there just a few minutes ago and the two employees behind the counter where arguing with each other over putting away inventory. Both of them saw me standing there sadly with my 8 year old daughter watching the whole "show". Because of the friction between the two employees it was no surprise we weren't about to get the best customer service.

Needless to say we ran past the packed store full of people and got the hell outta there. I may try another location in the future because of my Autistic 4 year old's love toward "Yo Gaba Gaba" paraphernalia.

Great kidz shoe store.

Most people think that this place has real urban style shoes, but in reality there's a lot of variety.

Walk in and you'll see that there's a wide range of all the shoes you need.

They carry baby shoes as well.

To name a few big brands here: Puma's are real cute. Adidas, Nike... And then there's UGG and Polo as well. And then of course the selection of urban style shoes, which cater great to the South Seattle crowd.

They carry some adorable name brand kids shoes (Adidas, Puma, etc.) and yes, you will pay through the nose for them. However, their selection is just about the best I've seen for kids. I am not a fan of Jordans (gasp!), and just about every other shoe store in the mall carries only Jordans, so I was pleased with what this store had to offer.

Returned some shoes here, had a bad experience. The salesperson was trying to talk me into exchanging, seriously looked for some kind of fault or wear on the shoes I was returning, even though they had not been worn outside and had been tried on twice she was saying they could not be resold. The return policy is vague on the receipt and I got different answers from 2 different employees about their policy.

Overall - They have some unique shoes here but I will buy next time from a larger retailer for better returns policy.