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- Oct 16, 2023
Just ordered a chicken finger sub to share with my friend visiting from out of town. Picked it up, got home to eat, and it's a mess. Soaking wet. Almost like the blue cheese and hot sauce are watered down and excessively poured over the sub. Soggy and chicken fingers taste old and are paper thin. Inedible. Would not recommend from this location
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Kelsie S.
Oct 17, 2023
Elayna, please allow me to apologize for your poor experience. Can you please email me the date, time, and check number from your visit to kelsie@jimssteakout.com so I can pass this along to the correct person.
- Amy M.Buffalo, NY011Nov 19, 2023
I have been going to this location for years. There must be a new owner or management. The quality of food has gone down. Like another reviewer said, the subs are a sloppy mess. Tried again yesterday. My Philly tasted awful (and it's usually my favorite) It was dry as a bone. My kids got the fingers like usual and they were soggy and so small. Maybe a different supplier? Here's their $18 fingers.
Really disappointed.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Kelsie S.
Nov 20, 2023
Amy, please allow me to apologize for this poor experience. Can you please email us the date and check number from when this happened to jim@jimssteakout.com?
- Jason M.NY, NY0361Jan 24, 2024
Ok. Best hoagies ... caviat ! I know yelp trusts me. I've been to Jim's. Love em! Spent years there. Alot of money!!! ,, but I have to be honest... the price??!!! Best hoagie ever!! ... I used to get a mushroom burger... the last time I had it,,,,, half the size ... way upped the price. .. used to ALWAYS get my favorite hoagie ...they priced me out!!!! food is great but a great hoag , fries and a drink $20-25. ....Jim's is my fav. Can't afford it anymore. If you can fantastic! Yelp, don't be mad at me. Just too expensive.
Helpful 0Thanks 0Love this 0Oh no 0 - Brady G.NY, NY0244Feb 15, 2023
Listen, the stinger hoagie is the biggest sandwich I maybe have ever seen. Not like, length wise, just the sheer mass of things stuffed in to it. It's more a trough made from bread then a sandwich. Normally I'd be all for that, but the meat had a strange taste to it that keeps this from being a recommended place.
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Kelsie S.
Feb 15, 2023
Brady, can you please email us the date and check number from this visit to jim@jimssteakout.com?
- Matt T.Havelock, NC2385Nov 17, 2022
Great food!
This was the only place open during the snow,
Was the best food I've ever had!
10/10 would go back!Helpful 0Thanks 0Love this 1Oh no 0 - Amber J.Amherst, NY1444062144May 23, 2020
Tried delivery from this place and it was pretty good.
We ordered the Steak Hoagie, Grilled chicken sandwich, Sweet Potato Fries, French Fries, Mac and Cheese Bites, and the order came within 30 minutes.
The food was good - I especially enjoyed the banana peppers on the Grilled chicken sandwich.
The portion sizes here are pretty big and they're generous with the sides too.
Once the shelter-in-place is over, definitely a place I'd like to try going in person.Helpful 5Thanks 0Love this 3Oh no 0 - Gunlord 5.Buffalo, NY261205Sep 18, 2021
This place is open pretty late and the prices are pretty good. It's not exactly haute cuisine, but if you're around Sheridan and need a late night snack, it'll suffice.
Helpful 0Thanks 0Love this 0Oh no 0 - Col W.Wilson, NY09Aug 23, 2023
Visit was Aug. 22, 2023. The service was horrible, had I not paid for my order I would have left. Not one employee was welcoming or respectful. An over weight middle aged white guy took the order for a sit down meal. When the food was ready it was wrapped up to go and he slammed it down on the table in front of me without saying a word. I called out to him I ordered a water as well but he kept going back into the back room out of site. A young AA woman gave me the water but again, no words, no smiles nothing. The AA cook was into his cooking and not communicative. While I am eating the white guy comes out and he and the cook back and forth "F bombing" every other word, loud and not at all professional. It appeared the white guy was the one making everyone else working there miserable but I can't be certain. Obviously, my giving this place business was a HUGH mistake and I will never go back there nor will my coworkers after I told them what happened. Needless to say their bad form lost them a good dozen customers. My caution is buyer be ware of the environment BEFORE giivng your money to spare yourself what I endured.
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Kelsie S.
Aug 24, 2023
Col, what you described is unacceptable to us and I am so very sorry for this poor experience. I just sent this information to the director of operations so he can look into this and hold the correct people accountable. Can you please send us the time and check number from when this happened to jim@jimssteakout.com so we can pinpoint this on camera? Thank you so much for taking the time to let us know so we can correct this and again, I am so very sorry!
- Allen B.Buffalo, NY10486Jun 26, 2022
Customer service is horrible but the subs are good other jims are better service. I have had many mistakes at the one on the blvd so after along time of not going thought i would try this one food made right just the service has an attitude.
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Kelsie S.
Jun 28, 2022
Allen, can you please email us the date and check number from your visit to jim@jimssteakout.com so we can look into this futher?
- David T.Buffalo, NY1212Nov 27, 2022
Subs are overrated and a huge disappointment. I ordered a Philly and a Jefferson to go. I live close to the store, so distance had nothing to do with the condition of the sandwiches. Both were dripping in grease, so much the roll was soaking wet, instead of crispy. The result was the sandwiches fell apart and had to be consumed with a fork. I know people love Jim's, but I'll never visit again.
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Kelsie S.
Nov 28, 2022
David, I am so very sorry that we let you down. Can you please email us the date and check number from when this happened to kelsie@jimssteakout.com so we can look into this further and make things right by you?
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